This company does not pay its vendors on time and has plenty of excuses why it does not. We…read moreprovided services to this assisted living facility, and they have not paid their bills. They do not dispute the services with us. The activity director promised several times to send us payment for our services and has not followed through. The executive director, regional administrator and the activity director have blamed the lack of payment on their corporate office. Supposedly, they are going to correct the situation, but they have not done so for months. This must justify why they are totally unable to get small invoices paid, do not follow through about providing an answer about sending payments and then do not send us payment. Are they having financial issues generally? Who knows. This is a disservice to the elderly who live there as well as to the honest vendors who provided them with services.

From the day I first called Independence Village - Plymouth and spoke with Raena, I knew I was…read moredealing with a facility very different than the other 15 I had called and visited. Right before I walked in to meet Raena, the community specialist, for the first time, I said to my sister, who accompanied me, "I have a good feeling about this place." And I was right! Raena was knowledgeable, friendly and thorough. She answered all of our questions and made us feel comfortable. The community is clean and relaxed and visually appealing. But more importantly is the culture of the facility. I witnessed employees joking around with each other more than once! They were happy at work - imagine that! The residents were happy as well, and both the employees and residents were welcoming to my sister and me who were strangers on a tour. The community has activities every single day, a doctor that visits once a week, a hair salon, game rooms, meal service, laundry service, a 24 hour receptionist and I could go on and on. On move in day we were all a little nervous, but my family member was welcomed with open arms and that welcome has not stopped yet! I can honestly say that she is getting personalized attention (and love) from the staff and all of the residents have been so very kind and encouraging to her. Mary (Community Liason) has been an asset to getting my family member settled. She has honestly gone above and beyond and is still, 3 months later, helping my family member adjust. I can't say enough about this facility!

My mother, Dolores Curran, was extremely well taken care during the four years she was there…read more Wonderful staff and facilities.

My mom has been at woodhaven assisted living for two years. She and I love the care she receives…read morethere. The staff and management are awesome. Always available to help. Thank you!

The staff, starting with Mr. Tom Little, is warm & welcoming, handling daily issues quickly &…read moreprofessionally. Maintenance person Joe is outstanding! Office personnel are always positive too. Love the Passion Care supervisor's attention to our concerns for our memory-care resident. Thank you so much.

My aunt just moved in, and she is enjoying every part of this community. Very cozy and everyone is…read morevery nice. We had lunch with my aunt here one afternoon (all meals are homemade) and it was delicious. Definitely would recommend The Bellaire for families to put their loved ones.

Provides 2 levels of residential care, Assisted Living and Memory Care…read more Trained caregivers and nursing staff provide 24 hour care with attention to Activities of Daily Care (ADL). Three full meals a day are served in the homey dining room by caring culinary staff. Each meal consists of gourmet style food served to each resident seated at linen-covered tables with centerpieces of fresh flowers. Also provided are Life Activities daily - crafts, games, exercise, sitting outside in warm weather, music including greater Community members leading songfests almost daily. Once a week outings to local attractions and restaurants take the residents into the greater Novi area - parks, ice cream shops, cafes, etc. The concierge staff is friendly and helpful. The building is clean and well maintained. My mother was a resident for 7 years. Members of our family visited her or called her at least 6 times a week when she was in Assisted Living and almost daily when she was in Memory Care. I became familiar with the staff and administration and the routines and we worked together to take care of Mom. A person with dementia requires patience and understanding and alot of interaction. Hourly check-ins by a staff member keeps track of care, if a resident is in their apartment.

Avoid. Relative was in independent living. Tried to take advantage of her financially when it…read morecame time for assisted living. She had a brief stay in the assisted living....avoid at all costs.

Lots of amenities like a pool, fitness center gym with instructors, classes like line dancing,…read moreJazzercise, books to make you think discussions, different religious groups that meet, and many different places to eat are some of the benefits. Relaxing outdoor spaces with tables and umbrellas, a stage with musical entertainment brought in to perform etc. plus a friendly staff just add to the ambience- making Fox Run Novi, MI a great place to live. Barbara Abel. MG

We have lived here for 6 and half years, and we love it! In 2018 I was getting tired of the hassle…read moreof maintaining a home, the yard work, home repairs etc. I decided I wanted to add some more life to the years that I have left. We moved to Fox Run in November of 2018, and I can honestly say that it is one of the best decisions we have ever made. There are so many things to do here. There are approximately 180 clubs and groups to get involved with. Whatever your interests are, you will find some others that share your interests. The amenities here include an indoor pool, an onsite medical center, 2 fitness centers, physical/occupational therapy, a hobby shop, and 6 restaurants, you can always find great food to eat here. There is independent living, assisted living, as well as skilled nursing and memory care. During the pandemic they took fantastic care of us. We had meals and mail delivered to our apartment door; we were able to get all the vaccines we needed without going outside. So, if you are feeling like I was in 2018 then you owe it to yourself to contact Fox Run (248-668-8600) to request a tour and learn more about worry free living at Fox Run.

I just moved mom out of Villa Marie. After two years of living there because of the current…read moremanagement team. Trucenia Brown, the current resident manager there now is very difficult to work with and most residents are intimidated by her. Very slow to react to situations needing urgent attention. She communicates by email and will not give out her mobile phone number like her predecessor. If you have something urgent, good luck. The food being served is not the same food that was served when mom initially moved in. Low nutritional value and very inexpensive to make and low quality. Staff members that quit or were fired by management have not been replaced. The rooms are only cleaned every other week and it is not thorough cleaning. The rooms are filthy. If you question anything they do or give feedback, you are immediately targeted. My mother was given a "lease violation" for running into Michelle with her walker. My mother is 92 and uses a walker for mobility. Michelle is a kitchen staff worker who thinks she is in charge most of the time. Very condescending and if she doesn't like you will create a story about a resident so that they will get a lease violation. 3 lease violations and you have to move out. This has been a common occurrence since residents have been targeted for removal. Many residents are moving out because of this staff member. After finding out from current residents that there were 12 covid cases at Villa Marie, I had to call and ask management point blank, are there any cases. I was told they were not aware of any. This was approximately March 30th after the entire world knew what this virus could do. After I told them that residents told me specifically who had the virus than a letter was sent out to everyone stating that some residents did have the virus. Poor management. If you love your family member, steer clear of this place. Yes, the monthly rates are low but as Trucenia Brown would say, "You get what you pay for, what do you expect for $1940/monthly." I have contacted upper management at Trinity Health Care and no one there seems to care. Becky Lund is the senior VP and was made aware of everything in this review. All anyone seems to care about is protecting their jobs and reputation and bottom line profits but as far as the residents go, they are at the short end of the list. Pay attention to the corporate response to this review, they will tell me to call them so they can rectify the matter but they won't. They will pretend to care but they don't. The prior team at Villa Marie was caring, attentive, prompt and humane. Not this staff!! I hope this review helps things get better at Villa Marie for the residents!!

I went to visit Villa Marie with my friend who was visiting her aunt. We were there several times…read moreand I was so impressed. The place is very nice and the staff were great. We had lunch with my friends aunt (Aunt Lydia) and the food was good. Very fresh and loved the soup. Aunt Lydia loves it at Villa Marie she kept telling my friend (her niece) she wishes she had moved sooner. It is a great place and very clean.

My mother has been here for a week and has another one or two left. She almost doesn't want to…read moreleave! All the staff are very friendly, helpful, professional and responsive. Except for weekends, the food is hot and tasty. It seems like there were more negative reviews in the past, but we have had no problems. The PT and OT have helped so much, which motivates my mom to work harder at recovery. Thank you to the great staff!

My father broke his hip towards the end of 2021 and needed hip replacement surgery. This injury…read morecombined with his early stage dementia made the recovery process long. We were fortunate to find Maple Manor as a place where he could do his rehab with the care of an excellent staff over-seeing him 24/7. We were at Maple Manor for almost 3 straight months and we can't say enough positive things. The nurses were consistently knowledgeable, helpful and extremely kind to my father. At no point, did we ever see anyone "having a bad day" and taking it out on my father. They were the utmost professionals. The nurses were very intelligent, always had a smile on their face and consistently made sure my father was comfortable and happy. I should also note that they were always nice and welcoming to my mother who stayed with my father every day. The physical therapists and occupational therapists are also top notch. Not only were they kind and patient, but they did great work with my father. I can't recommend them enough. The staff at the facility were always accommodating and went out of their way to make sure my father's needs were taken care of. Whether it was people at the back office, front desk or the janitorial staff, everyone did a wonderful job. Any time we had a suggestion or complaint it was immediately addressed. Finally, Dr. JJ and Dr. Stella were amazing to work with. They really treated my parents like extended family. Thank you so much to everyone at Maple Manor. They made a difficult time in my father's life as happy and comfortable as possible!!!

Kingsley has the most wonderful and caring staff that we have ever encountered. A new and…read morebeautiful facility. The food is very good, rooms are clean and would recommend to anyone.

Kingsley is simply outstanding. From the cleanliness of the facility, the size of the rooms, the…read morefood, the Director of the facility, the Marketing person, the nursing staff, the caregivers, every element exceeded my expectations. After looking at multiple places, we decided to place my 92 year old dad at Kingsley for short term care. This was our first experience with assisted living, and needless to say we were all anxious that he would have a good experience. He went kicking and screaming. The anxiety quickly melted after our first discussion with the marketing person, and subsequently with all of the care and attention he received from the entire staff. They truly took care of him from their hearts and took him in as family, and eased our minds. When he discharged from their care, several staff members gave him hugs, and he told them he wanted to come and stay again, the best compliment of all. Later, he told me he enjoyed the food, and this man is a finicky eater. I cannot speak highly enough of Kingsley. It's a clean modern facility with an outstanding, very caring staff. God Bless them.