I went to The Container Store because I needed storage containers for my teacher materials. When I…read moreentered the store everything was labeled clearly and I was able to find what I was looking for quickly. I checked out a couple of different options before making a selection. An associate came by to help us find what we were looking for and direct is to a sale that had just started. I highly recommend The Container Store!

I am sad that the holiday section here has shrunk significantly. What used to be one of my favorite…read morestores at the holidays now has a limited selection of wraps, boxes, bags and holiday themed gifts or stocking stuffers. The items look to be the same good quality you would expect from The Container Store, there's just less holiday options and prices are higher. For example, there are some pretty red and holiday color boxes with satin bows for an easy way to wrap a gift, but some of the boxes were $10.99 and up. I always check back here after the holidays, as I have found some great deals on plastic storage bins for ornaments or decorations after Christmas.

This is the second time I have used closet factory for my closet projects and I could not be more…read morepleased. My designer Kasia was patient, a great listener and took the time to create a beautiful master walk-in closet. My installer Eugene, was prompt, and very professional on installation day. I would recommend them to any of my family or friends. Thank-you Kasia and Eugene for making my experience positive!

My experience with Closet Factory has been nothing short of a nightmare. My initial designer,…read moreMelissa, disappeared without warning or explanation. The newly assigned designer, Zena, has been nearly impossible to reach -- she routinely ignores calls and voicemails, leaving me chasing information that should have been communicated from the start. When I finally did hear back, I was met with conflicting stories, misinformation, and zero accountability regarding payments, design options, and follow-ups. To make matters worse, I was never informed that a portion of my payment hadn't been received -- something any competent company would have addressed immediately. Instead, I only found out the day of installation, while I was working. This level of negligence and disorganization is completely unacceptable. There is a total lack of communication within the team, no consistency, and no follow-through. Every step has been marked by confusion, frustration, and empty promises. It's clear this company has no respect for its clients, their time, or their homes. If you're considering Closet Factory -- don't. I gave them several opportunities to make things right, and only after I personally intervened were a few issues finally addressed. Even then, the overall experience was deeply disappointing. Whether due to poor management or internal issues, I will not consider Closet Factory again. Very poor customer service and extremely poor communication. Attached photos show how they have left the project thus far, including unleveled and uneven cabinet installation. I hope they can make things right.

Well organized store and the layout is consistent with other Container Store locations. Clean and…read moreinviting surroundings. Staff are friendly and attentive.

Which of these decluttering strategies to stay organized?…read more -- 90/90 rule -- 80/20 rule -- 12-12-12 rule -- none of the above -- what are these? I usually apply rule #4 and rule #5 to my spaces, but I am getting it all under control. Did you know that The Container Store has a design team in Custom Spaces to plan out your room and now also installs? That's what I'm talking about. The designer came out to our house and gave us a plan for two pantry closets and three clothes closets. We also did this during the Elfa 30 percent sale. The parts were shipped to our house and in a few weeks the install crew set it up. I would suggest that the installation team bring the parts to the house instead, as some parts were not delivered, and someone had to drive out to another store to get the parts. Other than that, the closets look great, but my closet is already full! Time to employ the 80/20 rule!

You want the main event when it comes to organization, then you need to work with Chicago Organized…read moreHome (COH)! Nicole, Rachel and Jori finished a 2 day project to help our family get organized and what a job they did! Not only do they ask the right questions but they offer solutions to your messy home! This was the 2nd time we utilized their services and by far won't be the last! For the 2nd job, we added a 3rd family member so we needed some help organizing his closet, toys and other goods. Nicole came to do an evaluation then a few weeks later after buying the necessary items from the Container store, they came ready to work! The next project is for them to help us tidy up our garage. We look forward to seeing them in the spring! Tired of mess and disorganization? Then call COH today!

Would call the work Chicago Organized Home does, magic! I moved into a new home and was not quite…read moresure how to leverage the large new space. Not only did they help me figure out best spaces for different types of storage but with minimal direction organized all closets and storage areas in the most beautiful way. Nicole is a delight to work with. Through just photos and texts, she understood and nailed my vision. The team is incredible. Hard working, professional, visionary. The project started small (one day) and has extended to them transforming my entire house. I have recommended them to my friends and will continue to work closely with them! Thanks COH for my gorgeous spaces.

I have learned Closet Works is now part of The Container Store, they manufacture their own Elfa…read moreDecor and Preston closets right here in the USA. Made by individuals that take great pride in their work, which is visible in the quality of their products. They do it all, in home designs, manufacturing, shipping and installation. Having their own installation team ensures the projects are installed consistently and correctly. No matter the size of project i feel this company can get the job done right! I have shopped The Container Store for years and they offer multiple lines of closet and storage solutions that fit many budgets, which makes it a great value for any budget. You'll find they not only offer closets, but they have a line of garage organization systems. The quality of the garage systems is spot on. Very good quality! While visiting one of the Chicago area stores, I saw they even have wooden wine racks, work from home office spaces and many more specialized custom spaces. I love their latest lighting storage solutions as well. Very innovative! Great value and a fun place to shop. The stores staff are always friendly and welcoming. I've shopped with a lot of the same staff for years which tells me it must be a great company.

We ordered a media center and a closet organizer for our new home a total price that is in the…read more$6.000 range, for reference. Our "designer" (Patti) was not great to work with, talked a mile a minute, repeatedly spoke over us and had no follow up skills once the contract was signed. In fact, I have never heard from her again, nor have I heard from anyone from Closet Works to date to discuss this situation despite multiple requests for someone in management to call me back. Our initial install date was on December 15th, 2021. On the install date, there were MANY issues the main ones are below, but there are several more more minor issues that need to be addressed: 1. The wall and the locations of the outlets were measured incorrectly forcing the installers to do cutouts to the boards between cabinet sections to accommodate outlets. -- This renders the outlets unusable since the drawers push against the outlets, forcing us to choose a smaller drawer box. 2. Missing parts to the overall design. 3. Incorrect holes drilled in doors for the knobs, forcing us to choose a different design with credit or reorder all 4 of the doors. 4. Other design issues or incorrect parts for the media center and closet. 5. Damage by the installers to our ceiling and floor. This is only the beginning of the lack of any actual customer service and professionalism by Closet Works, their owners or leadership. Once the installers discovered these issues, they told me to "contact our designer." Which I did, and she promptly sent me to voicemail. When she did call back, she was apparently in too much of a rush to speak to me, so asked me to send her an email with all of the issues and pictures and "she would get it taken care of." Fast forward a few weeks (4 weeks to be exact), we had not heard anything. So I followed up with an email to our designer and received an email from the designer that stated "This is all my fault. I'm going to complete the order today. I've been sick then helping others sick. I'm so very sorry. " So ok, fine - I get it things happen. Two weeks later, I have still not heard anything definitive - so I called myself... I was directed to Amanda in service, who is apparently in charge of post install issues.. She informed me that she had not been made aware of any of these issues that needed to be corrected. We are now 6 WEEKS POST INITIAL INSTALLATION at this point. Amanda asked me to send pictures, make decisions about what needed to be done, which size drawers needed to be installed, etc., etc.. A point of note nobody has come back out to the house to look and see what needed to be done so if it's wrong again, that's on Closet works. I did, and guess what - I never heard from here again or any confirmation that we were moving forward. SO...here we are NOW 3 months+ post install and no resolution. We have been unable to use our TV and media center now for 3 months. But I did receive a call this week - stating they could come back on March 23rd and install / fix the items that needed to be addressed, a date that is 4+ months post install!!!! Are you serious??? I've called several times, asked to speak to a manager and never once received a call back, apology, or confirmation that they had started to fix the issues! Also, my floor and ceiling are still damaged and there has been no comment on those issues or indication of repair. It's not worth the trouble to save a few dollars, go somewhere else and save yourself the hassle.

Rosetta was great with my mom and greatly helped her out to get organized during her home…read moredownsizing! My mom can be fickle about parting with things and Rosetta helped getting a game plan together to make the move as easy as possible. Lettuce Organize is worth every penny

Best Organizer I could have. Rosetta is owner and organizer, I struggle with clutter and not…read moreknowing how to organize. She is very professional and easy to work with. Worth investing in her expertise. Rosetta knows how to gently nudge you to move the clean up process along. Best part is that she works along side you and is it just telling you what to do. Also she was a godsend in carrying all the crap out is my basement. Items that were for donation were taken by her to Goodwill. Always works to completion of project and does not leave you with a mess or homework. It is really a joint process. The organizer has a good visual and knows how to efficiently place object and gives order to your space. Do not hesitate. Phone: 847-812-0835

For the first time in years I got dressed from clothes hanging in my closet vs out of a laundry…read morebasket. Jan was gentle and kind helping me go through things I haven't touched in years. At times I got anxious because it was overwhelming but she got me through it. I'll be having her back to help on other parts of the house.

Jan is a Miracle Worker!…read more I had 3 visits with Jan in November 2020, and I can't recommend her enough. When you tend to be cluttered and organizationally challenged, getting some help is absolutely life-changing. She was very friendly and knowledgeable and had some great ideas! Before starting work on my cluttered office, Jan spent some time talking with me about what I use most often, what things make sense to put in a different spot, and what would be best to hide/store. As we organized, she frequently checked in with me on whether I liked where things were being placed, how they looked, and whether it would be easy for me to find and use. I will say that prior to her first visit, I did go through the office and try and put "like" things together, and I got rid of a lot of stuff I didn't need. This helped us maximize our time, and hiring her was a great way to motivate me to start making changes. She also worked with what I had available, so I did not need to go out and purchase a bunch of expensive organizing systems. The great benefit to this is that once you have your area organized, you can then decide and purchase exactly what you need for the space. I already had a bunch of organizing stuff from Ikea, and it all worked just fine. I started out with an office overflowing with books, office supplies, computer supplies, and hundreds of random things that I had stacked on bookshelves because I couldn't quite figure out where they should go. The end result was an amazing transformation. Not only is it visually appealing, but everything is easy to find and use. Her methods make sense to me and now I'm organizing more areas on my own. I was so impressed that I asked her back to help me organize my laundry room, which, you guessed it, had no useable counter space, and was cluttered with every cleaning and laundry product imaginable. Basically anything in the house I didn't know what to do with ended up there. She got that room whipped into shape so fast I could not believe it. I still stand there and stare at it when I walk by, thinking, why did I wait so long to call an organizer? Her rates are very reasonable, and looking at what we accomplished in a few hours, I wish I had done this years ago! I'm already planning my next organizing project.

I absolutely LOVED having them help me with my kitchen organization. Together we went through…read moreEVERYTHING, they helped me decide if I needed to keep it or if we could donate! We simplified and once we decided what was being donated they did the rest!!! My kitchen is much more organized, not so overwhelming and everything has its place! They also took all the things we decided not to keep and donated for me!

Liz came to my home to help me clean out and organize our basement that had turned into a a…read moredisaster area of clutter over the years. We went through all the items, got them cleaned out, donated items and then Liz organized, put them all into new bins and labeled absolutely EVERYTHING! I cannot believe how amazing it turned out, and I was beyond impressed. I would have never done this on my own, and cant wait to get into some other areas of our home.