Unfortunately my husband I had an overall negative experience with J&G Contractors & feel that Jimmy is not trustworthy.
I originally found J&G through Nextdoor -- I had posted that I needed a bird's nest removed and some minor exterior repair. Jimmy came right over, assessed the issue, and it was gone in the week. This was an easy, small job -- but I was impressed by Jimmy's quick response and asked if he could handle the bigger job of repainting the entire interior of my home.
Jimmy assessed the overall size/rooms of our home and gave us what we thought was a fair quote. They started the job the first week of Feb 2023. I was working from home during the contracted project, so I was able to observe the work. There were a series of issues:
- Jimmy used a sample of paint from Benjamin Moore to color match at Sherwin Williams. There was an issue with the color matching, but Jimmy purchased 5 gallons up front, which was a waste of about $500. I always recommend color matching a single gallon first so you can double check that the colors are correct on the wall patch before moving forward. Jimmy wanted us to pay for the full cost of the 5 gallons of incorrect paint, but we talked him down to 50%.
- Jimmy wasn't correctly communicating with his painting team, so they painted several ceilings that they were not supposed to. Sure, the ceilings looked nice, but it was a waste of labor time and paint, which meant that the painting project lasted longer than it needed to.
- At one point there was an argument between Jimmy and half of his painting team. Those few guys refused to continue working for Jimmy, which meant the painting team was reduced by half--adding to the length of time it took to finish the job. Jimmy inappropriately told me about the argument (which had something to do with him paying or not paying half of them up front) and referred to his crew as "a bunch of girls." Unfortunately he repeated this story to my husband, which also just made us feel like he wasn't doing a good job of managing his team.
- The 3 guys who were left painting appeared to start rushing to get the job done. There was a lot of paint left on our floors, which we've been slowly scraping up in the months since they finished.
- We also discovered after the project was over that they had smashed a lamp in our den & tried to hide the evidence. Unfortunately the lamp was clearly missing its glass cover and we were vacuuming shards of glass for several days.
- The guys also clogged my bathroom sink with a ton of paint because they were washing their paint brushes off there instead of in the kitchen. I asked Jimmy to unclog the sink, which he did. And then he POSTED A PICTURE OF IT to his Instagram with a caption like "We do it all." Yeah. You clog people's sink with paint and then unclog it? Okay, Jimmy. I'll also add that he posted other photos from my house that I did not approve and I would like him to take those photos down.
- We asked Jimmy if he could remove one of our railings and he seemed utterly confused by the railing bolts. He went to the hardware store and I think spent $40 on various bits and told me none of the bits fit and he couldn't do it. My husband went to the store, bought the right bit, and just did it himself in 30 minutes.
- The kitchen cabinets were to be lightly sanded, primed, and painted. Jimmy's team did not do this. They also didn't remove all the doors from the cabinets to really do a careful job with the details. The paint is thick with drips, there are areas where they clearly missed painting entirely, and it is peeling in some spots only 3 months later. Jimmy seemed confused as to why the paint wasn't gripping to the cabinet doors and we requested again that the team sand, prime, and paint. I'll note here that our original quote indicated that the team would use a paint sprayer (which allows for even painting) and Jimmy said they didn't have a sprayer and wouldn't use one.
- Jimmy recognized that the cabinets were done very poorly and sent us an email before he left that had a 1-year guarantee specifically for the cabinets. We pressed him about what this meant and he said "Oh, any time you have an issue - a scratch or something - I'll send a guy out to fix it. Any time during the year." Since Jimmy sent us this guarantee, he is GHOSTED us. For awhile I received some weird excuse emails, but now it is radio silence. He had also agreed via email to replace our lamp or reimburse us the $100 (luckily it was a cheaper lamp from Target). Nope -- no reimbursement for the lamp, no reply to our requests to discuss the issues with the cabinets. We are likely going to end up re-doing all the cabinets ourselves because Jimmy did such a bad job.
Truly, the worst part of this situation is that this review would probably be 3 or 4 stars if Jimmy were a better business owner and offered to re-do the cabinets correctly and reimburse us for the broken lamp. read more