If I could give 0 stars I would. Lofft Construction was recommended to us by some neighborhood friends. Alex came to our house and gave us an estimate to repair our front steps and told us they would last a very long time. A few days later, his workers showed up, unannounced, asking what they needed to do. I told them I have no idea, and my husband is not home, and to coordinate a time with him. A few days later (on a Sunday), they showed up unannounced again! My husband was out again! They asked me to pick a paint color and I asked if that is included in the price we were quoted and they said they didn't know. As I was trying to figure that out, it came out that they don't think repairing the stairs is a good idea and they can't even guarantee they won't break again for even 3 days. I asked if it would be a lot more expensive to redo the whole thing and they said it would be exponentially more expensive. I told them we'll talk to Alex and get back to them. 30 minutes later, Alex calls my husband screaming at him! He told him that we shouldn't ask his contractors about prices and that he doesn't work that way and that we should find someone else to work with and hung up the phone on my husband! He was literally screaming at my husband on the phone. And then hung up on him. There are so many issues with our experience starting with the fact that the workers kept showing up without prior notice and asking a lot of questions as if they didn't know what they were supposed to be doing. And then of course the fact that he was trying to scam us into doing something that he knew might not even last the week. And then finally, calling my husband and screaming at him and hanging up on him because his workers were asking us a lot of questions?! It's just been an atrocious experience. I recommend avoiding him at all costs. UPDATE: Alex is now threatening my husband over text messages because of our review. We are just stating facts. He said we are inappropriate to contact him on a Sunday when it was his contractors who showed up at our doorstep, unannounced, on a Sunday, and we were just calling to clear things up with him because they had no idea what they were supposed to do and were asking me a lot of questions. He also accused us of trying to strike a deal with his subcontractors, something that didn't cross our minds for one second. We were just trying to figure out if the paint his contractors were making me choose was included in the estimate he provided us. read more

Hired Lofft to install architectural stone on a living room wall. Professional from start to finish. Alex was helpful and responsive in coming to my home, talking me through the process and promptly providing a quote. Lofft was not the cheapest estimate I received but based on my meeting with Alex and previous reviews, I decided to hire them for my work. Very happy with my decision. The project began and ended exactly on schedule. Eric and Freddie were easy to work with, dependable, did a fantastic job and kept the worksite clean during the project. I'm going to redo my master bath and will look to Lofft to do the project. I'd give them six stars if the system allowed. read more

The Lofft team redid our porch last fall and they did a spectacular job. Great communication, open to feedback, accurate with pricing and timing, and their crew was careful, thoughtful, and clean. We are loving our porch and will most certainly work with Lofft again in the future. read more

Lofft Construction is exceptional. I strongly recommend them to anyone in the DMV area for projects big and small. We recently completed a complete full gut renovation of our Petworth rowhome, including a brand new foundation, structural underpinning, a rear extension, and everything from scratch on the inside. Throughout the year of construction, Luis and his crews were always on time, worked diligently & responsibly, and constantly went the extra mile to make our dreams come true. They kept an incredibly tidy construction site and were very respectful & courteous to our neighbors. Lofft performs so much of their work in-house with crew members who take pride in their work and have years & years of experience in the District. And they have strong relationships with specific subcontractors for the few trades where they rely on their partners. I trust them with anything and encourage anyone in need of a GC to give them a call. In a city where so many contractors (and developers) rip people off with sub-par work and cut corners, Lofft is a name you can rely on to do it right the first time. They're competitively priced and worth every penny. Five stars to Luis, Lee, Erick, Antonio, Manuel, and everyone at Lofft! read more

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I had my bathroom completely gutted. Shower, floor, toilet, vanity all new. Loft did a great job. They did what they said they would do, on time, and on budget. Very pleased and would use them again. read more

Loft Construction is very professional. They do amazing work. Timely, reassuring of the work and have clear and concise plans. They definitely have my recommendation. read more

I have never been quite so sad about writing a negative Yelp review. We hired Lofft Construction based on its online reputation as well as word from another contractor whom we admire. We'd taken a couple of previous bids from Lofft even though we chose other contractors for those projects, but we had good meetings with Alex Sanguinetti, its owner. I like Alex personally. But our experience with Lofft did not live up to its sterling reputation. We hired Lofft for a three-part job, worth roughly $70,000: renovating an apartment, painting a different apartment, and installing mini-split systems on three floors of a Mt. Pleasant row house. Its bid was not the highest nor the lowest. It did a fine job on both the painting and the apartment renovation. I give it more than one star for that reason. But the air conditioning work was a disaster. Lofft hired an HVAC subcontractor who, so far as we could see, completely botched the installation. Lofft terminated his services and gave the completion of the job to a new subcontractor. Lofft apparently did not fully pay the first sub, who threatened to file a mechanics lien, which would have implicated our property interest had we not already made full payment to Lofft; it was plainly an attempt at pressuring Lofft through us. The sub sued Lofft for payment. We supported Lofft throughout that litigation. And that was not a problem for me -- litigation happens sometimes, and Lofft got sued for doing the right thing by dropping a bad sub. But the upshot was that we never got any warranty for the installed equipment. AND, we had a malfunctioning system. And that mattered, because the equipment continued to malfunction even after the second sub had done its work. But at that point, Lofft washed its hands of the problems; it bought a one-year service contract for the systems, but it turns out that any actual repairs were going to be out responsibility to finance in the first instance. The systems continued to give us serious problems, including leaking but even more important, making serious buzzing noises that made it hard for our tenants to sleep at night. The second sub was suspicious of whether we would pay for the work, given that we had come in through Lofft (this sub had apparently had bad experiences in the past getting paid by Lofft). And in the meantime, it was hard as heck to get the second sub in to make fixes (they had too many other customers); and the fixes that they used - for which we had to pay thousands of dollars - kept not working. Finally, in the past couple of weeks, several thousand dollars and nearly two years later, and after fielding many complaints from our understandably miserable tenants, we dropped Lofft's second HVAC sub and hired a third company, which diagnosed the problems and SEEMS to have got it mostly fixed. I see this, and saw this, as Lofft's continuing responsibility. I have told Lofft about the problems and urged them to take responsibility. But we have been left to manage these problems, and to pay for the fixes, on our own. I have no doubt that Lofft lost money on the HVAC part of the job. So I feel sorry for Lofft. And I understand that contracting is a hard business; that things often go wrong; and that a consumer has to be ready to be patient while the problems are addressed. And sometimes the general contractor is left holding the bag for problems caused by a sub. But the consumer should not be left holding the bag. I consider Lofft's having walked away from the problems that its sub caused to be inexcusable. Consumers should be careful about Lofft. read more

Overall, I'd recommend Lofft Construction for your home renovation projects. Lofft is an honest and fair company, and they definitely want to make sure that their clients are satisfied with the end product. I had initially provided a Yelp review for Lofft and gave the company 1 star. I had Lofft renovate my studio in 2010. I picked them out of the 10 or so bids because they came highly recommended and provided the best mix of value and services. However, after the team completed the work, I didn't feel like the job was complete for various reasons, resulting in the 1 star review. Since then, I've been in contact with Lofft and I showed them all of the things that I wasn't satisfied with. Unfortunately, when the work was completed in 2010, I never did a walk through with Lofft for various reasons, so this could be considered a delayed walk through. Anyway, Lofft agreed to fix the items that I wasn't satisfied with, and they are scheduled to complete the work later this month. I'm also happy to report that the person that had worked on my place back in 2010 no longer works for Lofft. Therefore, anyone considering Lofft for future projects can be assured that they will not go through the same issues I had to go through back in 2010. read more

Lofft just finished a kitchen renovation + skylight + all new windows and sliding glass door in the back and they did a terrific job. Luis and Erik were responsive and helped us all the way through. The crew on-site did beautiful work. We're incredibly happy with the outcome. (Note this is our second time working with Lofft as they did great work on a previous property a few years ago.) read more

Lofft helped to make our "fixer-upper" into a dream home. The company took our vision and made it reality. The craftsmanship is top-notch. I couldn't be happier with the final product. Lofft can manage large and small projects. We know because we've worked with them on a wide range including: - opening up and completely renovating the kitchen - restoring 100 year old floors and stairs - adding a bathroom to a master suite - refacing existing bathroom and bedrooms - picking out high quality tiles and laying the tiles - painting The pictures speak for themselves! read more

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Lofft did a wonderful job building a screen porch on our DC row house. The design process was quick and easy, and the finished product was excellent. We particularly appreciated that they gave us clear timelines for important design decisions, and followed up on questions and concerns. We are really happy with their work and have recommended them to many friends for a variety of projects. read more

One star is generous. My husband and I had Lofft Construction come to our downtown DC house 10 days ago to give an estimate for some work we needed done to our basement. The gentleman who came, Leon, was friendly when we met him and was easy to talk with. We both got a good vibe from him and felt like we would be treated well with Lofft. WRONG. Leon told us we would have a written estimate in our inboxes in a matter of 2 or 3 days. When Friday (day 3) approached, and still no word had come, I called Lofft to see what was going on. The person I spoke with said that no one was in the office, and they didn't have any of our information on file. They gave me Leon's cell phone to call, and call I did, leaving my cell phone number as well as my husband's, expressing that we were anxious to receive the estimate. Another week has now elapsed and NO WORD. Not only have we not been contacted, we have tried multiple times to contact Lofft to receive some guidance. One person told my husband that Leon, our estimator, was out on vacation (interesting, as he had promised us an estimate...). I have nothing against people going on vacation - I fully embrace it! - except when they promise me something in a specific time frame. ANYWAY, we called again when he was supposed to be back. (odd that NO ONE else in the office could be of help) Let me preface that - there is a 50/50 change that when you call, someone actually picks up. My husband called 4 times earlier this afternoon and no one picked up. On the FIFTH try, he reached an employee who assured him that yes, the estimate had in fact been emailed to us yesterday! Which is odd...because...neither one of us has received it. (we wrote down both of our emails for Leon) Anyway, so much time has elapsed and we have been given so much run-around that we would never go with Lofft even if we were to get the best quote from them. Unprofessional in the highest. read more

So I start off with the premise that my project is only 90% complete. But based on the work to date I am 99% happy with my project. The project included taking up and replacing wood flooring throughout a condo. From start to finish the work was prompt, top quality, and the workers were courteous to the others in the building. They were careful and somehow kept the place clean. The flooring turned out far better than I hoped for. Zero issues, perfect result. The project also included partial demolition of a bathroom to replace a standard tub with a custom steam shower. Luis and Erick worked to not only make my vision for the shower come together, they made it far nicer than I imagined and hoped. They had vendors they work with who were very helpful in finding the right products. The craftsmanship appears top notch. The other reviews with concerns with communication were perhaps resolved because I have never had to wait for a reply to any question or concern. Even a water issue (I thought it was a plumbing issue with the bathroom remodel but turned out to be a leak from a condo a few floors up) led to a 5 am call to Luis who answered and had someone there ASAP. Emails, text messages, and calls have always been answered promptly and professionally. I hope to work with Lofft again. read more

Lofft Construction - Custom steam shower - General Contractors Near Me - Arlington, Virginia

This is the second time I have used Lofft Construction and it has been a pleasure to work with Alex and his team. I originally contacted them in April for them to remodel a guest bathroom and paint my entire condo interior. I needed to be away for several months, and Lofft Construction was very flexible around my schedule. They also were able to repair some damage done to the railing they had previously installed due to some inexperienced furniture movers. I really appreciated their added effort for this work. Lofft also is very careful to walk through their completed work with the customer. I noted all the minor touch up's and Lofft corrected all of them. Finally, I must say that the completed bathroom and paint job was of the highest quality, and I would use them again for future work. read more

Lofft did high quality work. My partner is an Architect, and Lofft worked in collaboration with him to come up with material choices, and think through the details. I'm thrilled with our newly renovated home! read more

After speaking to former customers who raved about them, we hired Lofft for a big, difficult renovation: digging out the basement, rebuilding much of the house, and replacing all the original wiring, plumbing, and HVAC system--all while preserving many of the house's original Craftsman details. The result is awesome. Our project manager, Luis, and everyone who worked on the house were skilled, thoughtful, and creative--and just genuinely nice people to work with. They treated it like it was their own house and they really cared about the result. Luis had many good design ideas. As with any big construction project, many unforeseen obstacles arose, and they dealt with each one with perseverance and good nature. As the crew leader Erick said: "no problems, only solutions." And they somehow managed to do it at a more affordable price than other contractors. They also were efficient. Luis planned everything so that the project was always moving rapidly, which allowed us to get back in the house after only a few months. We have friends who have done similar projects with different contractors and were out of their houses for over a year. read more

One of the worst experiences I have ever had with a contractor. I wish they just hadn't responded. Hired Lofft off of a recommendation and their professional looking website. They were responsive and quickly came out to review the job. At that point, it became clear that much of their "professionalism" was only on the surface. It took days for them to post their estimate to their system, and then after I paid the deposit and it was pending, they didn't believe me, delaying the job needlessly for 3 days. And this was the good part of working with them. When they showed up, the first person to arrive had no idea what was going on. Eventually others came and they started in earnest, though they never really put in a full day. Then, on the day they finished the work, they showed proof that it was done - unfortunately it was done incorrectly. They used mortar that was too hard for the old brick on my house, and when I pointed this out their story started to change. First, they claimed that they needed to use the harder mortar to support the beam they had installed. Then when I asked specifically what kind of mortar they used so that I could have it reviewed by a third party mason, they sent me a picture of a different mortar than they had claimed over the phone. Then they started to threaten to lien my property because I refused to pay the second half of the job until I had it inspected, which would take two days. The inspection confirmed the incorrect mortar was used, but unfortunately it would do just as much damage to correct the problem than what would happen eventually over 3-4 years. Lacking any recourse, I decided to avoid the headache of withholding some amount of payment, and completed the invoice. I highly advise anyone considering Lofft to carefully oversee the work and their proposed plan, and consider writing into the contract that the work be certified by an inspector. read more

Alex and the Lofft team were great to work with on our basement/laundry room remodel. Responsive, professional, and fairly priced. Would highly recommend. read more

I watched Luis and all of his different crews work on two of my neighbors homes for months. One house had an elevator put in ahd addition to the two story brick home. The other had a new kitchen built on a different level. All the workers were hard working and showed up early every day. The finished homes are so beautiful. Who me? I had some brick work done to fix a hole on the front of my home and a new mailbox put in. A small job but a beautiful work. I will hire this Company in the future to build my deck on the second floor. read more

I really wanted to give this a better rating especially after seeing Lofft's impressive work at one home I visited. I contacted via their website for kitchen and bathroom renovation and received no response. So I followed up a week later-this time via the company's direct e-mail address. I received a phone call instead asking for a bit more information. My phone meeting with the contact person there was pretty short and slightly curt. But was lucky to get an appointment with one of their project managers a week later. On the day of the appointment, I received a voice mail saying that the PM was in the hood and could meet an hour earlier. I called right back and said yes-absolutely! I was told he'd be here in 15. Great, right? Well, I ended up waiting 45 minutes. I also called back and asked if I had misunderstood or if he had trouble finding the address. I was told that he'd be arriving in 5. Ended up he arrived a few minutes before the initial appointment time. Nevertheless, I was glad he came slightly earlier but found the whole-false-early meeting-waiting-for-his-arrival thing odd. Here's what happened that completely got me dumbfounded. 1) he never took any measurements 2) he never took any photographs of the place 3) he never asked what was my budget 4) he still hasn't gotten back to me with an estimate (I do realize it's the holidays) 5) the whole interaction left me feeling rather deflated. He didn't appear sensitive or into my hopes and desires. At one point he said "have you thought of just moving?" Yes, my place has a rather unique and complicated layout. It's why I needed a professional opinion and guidance. But I was offended by the attitude I received. Not cool especially with a potential customer. It's too bad because I really liked the work Lofft did with one house and was really looking forward to the possibility of having them do the kitchen and bathroom renovation. Even with odd interactions, the PM did give me a few really good suggestions that I never thought of. I felt it was important to write this review because it seems I'm in the minority that wasn't impressed. I do realize this is all in the exploratory phase but it gave me enough information not to pursue further based on the initial experience I had. Also, I've met with other design-build firms and had far much better customer service experience with them. read more

Lofft was EXCELLENT. Finished on time, on budget, best estimate of the 6 contractors I interviewed. Staff and builders/workers were great. We did not move out and it was barely a disruption, even with all the COVID precautions. Really, first rate experience. read more

I had a wonderful experience with Alex. Prompt and reliable estimate and performance. They reconstructed steps leading to basement, repaired water damage to wall and damage to brick covered parking area. Very reasonable rate. Would definitely use again. read more

ALex and the Lofft team were awesome ! I had a two story addition and kitchen remodel and they were outstanding making my vision become reality read more

the final bathroom we remodel its really nice. they made a special resin sink that looks raw and very trendy at the same time . lofft made a goos add to the initial design . thanks g read more

The finished product turned out fine, but I was not happy with communications with the company. I do not recommend Lofft. Alex is a nightmare to contact ... there are three phone numbers you need to call to try to talk to him. In addition, the contract stated that work would be completed to code and that we would be provided with stamped engineer drawings. Getting the stamped drawings was a challenge; Alex claimed that we had them when in fact we were provided with an unstamped draft. Not only that, the drawings were wrong! The measurements were off, which resulted in delays and extra work. read more

I was pleased with the work of Lofft construction. The General contractor was very professional and took time to explain my options. He supervised the work on the project from the beginning until the end. Construction workers were very professional, they showed up on time and cleaned the space after they left. The project was completed on time and within budget. read more

This project began back in June - if you're interested in project managing the entire thing yourself, choose Lofft. the communication is terrible. They actually lied to one of their subcontractors and told him I was unhappy with his work, when I was unhappy with their tracking and completion of issues. The workers/subcontractors (particularly the tile guy) did great work. But the managers, Lofft, are horrible. I may never get this work corrected. Listen to the people who tell you there are issues; I made the mistake of ignoring the Yelp reviews, and here I am. This is how they responded to a negative review from someone else on Angie's List: "No matter how good and reputable a company is, there are customers that will never be satisfied. Wether [sic] it's misscommunication [sic] or difference in expectations the result is the same, not a very happy customer. As hard as we try to satisfy everybody, we can not deliver a Mercedes when customer is payng [sic] for a Honda. We firmly believe that this is one of those situations." This exemplifies my interactions with them; they take little responsibility and can turn unpleasant quickly. They installed my sink incorrectly so that there is standing water in the drain. They keep bringing a "master plumber" over to fix it and keep snaking the drain, but the issue is that they did not install things correctly, so the drain is positioned higher than it should be. Therefore, standing water. I've been asking them to come fix this for over a month, and they are difficult to contact and refuse to come fix it. It's ridiculous and will likely require another major expense to correct. They also scratched my refinished wood floors when installing my stove, said they'd correct it, said they HAD corrected it, and had not. My refrigerator is wedged in so tight that I cannot move it, and they repeatedly blamed this on me for not having a refrigerator on wheels. I've asked them on more than one occasion to come remove a side panel so I can access the back of the refrigerator, and they have not - it's been over a month. This was a lot of money for such bad customer service. I hesitated to pay them their second installment because I did not think they'd complete the work, and they seemed surprised that I was concerned. Yet here I am, with an incorrectly installed sink, fridge issue and scratched floors - oh, and they did not secure the dishwasher in place, so it moves around when I open the door. Sloppy. read more

Erick and Rolando did a great job renovating our bathroom. It turned out beautiful...the tile work is excellent. They had creative solutions to any issues that came up - when we were short on one type of tile for the shower, Erick made a design suggestion that I believe looks better than what I had originally planned. They were very considerate and nice and we couldn't have been happier to have them around. My two year old loves them and said "where are the guys?" every morning after the job was done. I like this company because the quote was fair and they are honest and take pride in what they do. It is nice to see a successful company where everyone works hard from the top down. read more

I previously wrote a review for this company but for reasons I do not understand it has been filtered. I have worked with Luis and many of his team for the remodeling of 3 bathrooms and a kitchen. In addition they created a walk in closet in the MBR out of unused space. They were skilled professionals, responsive to all of my concerns. If you decide that I am not a real person or am making this up I would appreciate contact from you before you hide my comments again. P Friend read more

I have waited over a year to review Lofft, largely because we had such bad PTSD from the experience and spent the last year trying to fix all of the subpar work that they did. Alex is impossible to work with because he is hard to reach and will not take responsibilities for all of the screw ups of his project manager. The PM Alex assigned to our renovation was a total moron, would say "yes" to everything we told him but never wrote anything down and did not follow our requests. He lied to us regularly and we would have to walk the construction site to uncover all of his lies. At some point they just stopped sending workers though the work was only about 60% complete and we would have the PMs cousin stop by once a week to do 2hours of work. After about a month of this, we fired Lofft and began the process of hiring subcontractors to complete the work. Not long after this, we began to realize just how much of a mistake it was to hire Lofft: the plumbing they installed clicks in the walls, we had to have a toilet replaced and they hadn't grouted under the toilets so the new toilet had big grooves in the tile around it, they lost the expensive shower trim we had purchased and just installed a crappy one from Home Depot without telling us, the plumber forgot to clamp the vent tube and there was moisture in the wall (to which the plumber we hired to fix this said "you must have had some real idiots working here to have missed that"), they installed a pedestal sink so the basin slopes (which they said must have been a manufacturers defect but which our handyman easily fixed), and the list goes on and on. Basically every single thing they touched was done incorrectly so we are having to spend a fortune fixing everything one by one as it breaks. Do not hire Lofft. They were so bad that it makes me suspicious of any favorable reviews because Alex had no interest in or ability to make the disaster he created right --it surprises me he would be able to accomplish even the most basic renovation without major issues. read more

HORRIBLE!!!!!!!!!! I hired Lofft Construction in September of last year to dig out and underpin for a new basement construction. I had such high hopes for this project and was so impressed by Lofft at the proposal stage. They came down on their price and I was really looking forward to having them do the work. It however has been horrible!!!! I know see that they came down on their price to only add even more at the end of the project! I have never experienced a project run so unprofessionally and regret the day I hired them. The project was supposed to be finished in March. We are now in October and they still have not finished. DCRA put a stop work order on the project due to Lofft poor decision making on the project and as a result they left the center of my house strucurally unsupported for several months. Even after the stop work order was removed they did not make an effort to make sure the rest of the already delayed project moves forward efficiently and with high quality. Moving into the build out phase, different crews have worked sporadically making numerous mistakes that Lofft is now trying to avoid repairing and actually trying to charge me extra for. Subcontractors complain to me that they have not been paid which is why they don't show up and take other jobs between finishing mine. Three different sets of carpenters have worked over the course of the project and made mistakes that all remain in the basement. Three different electricians have been sent, all from the same company, trying to fix the mistakes of the person before. My backyard garden has been used like a trash can and completely disrespected. I have asked numerous times to clean up construction waste. I have now paid too much on the contract ($143,000) and am worried that they are just not going to finish. I fear that I will have to just hire another company to finally finish and take Lofft to court to recover my damages. No amount of money however will appease the pain and frustration the mismanagement of this project has brought into my life. I was still hoping that they will finish and we can end this nightmare amicably but since I keep getting promises that they will finish in 3 days and it has been weeks and months, my hope has died a miserable death. Do not hire this company if you would like to; keep your happiness, sanity, healthy marriage, and only pay what you agreed. I spent countless hours at home babysitting workers trying to catch mistakes. I hired a design build company to manage the project and have had to micromanage to avoid a complete catastrophe. I just want this to be over! read more

I highly recommend Loft Construction. Outstanding service, excellent professionals. They delivered the service on time and as promised and we are amazed by the work. Very professional staff. It is one of the best companies in the market. read more

This is a two-part review - one for the project manager/architect (i'd rate this at a 1) and one for the people who did the physical work (I'd give them a 5). The work will conclude in about a week. Project manager/architect (Juan Pablo): If you are interested in catching mistakes, repeating yourself and dealing with an argumentative, unprofessional person who does not know what customer service is or how to own a mistake maturely - go with Lofft. I provided details of what I wanted, including links to photos, as requested, and though I was assured by the PM that he wanted to do the work that I wanted, he did not seem to take the time to actually look at the information or listen to me. I had to repeat to him what I wanted, and when I was sent the first draft plans, the images of kitchens they included on the plans looked NOTHING like the images I provided. As we reviewed those first plans, we revised things to appropriately capture what I'd requested. He even drew over the originals to include updated information. But when I got the second draft, some major things were incorrect. Who puts a sink next to a stove? Only someone who isn't paying attention when you review plans with them. When people make mistakes like this, it erodes your confidence that they're paying attention to details. He agreed that they'd work 830a-530p, and I asked him to please text me when the workers left so I could rearm my alarm. He did this only once. The PM was a horrible communicator, and acted like a petulant child when I'd ask for clarification. I was told early in the process that I'd be without a kitchen for 3-5 days. When he later revised this to up to 2 weeks. When I expressed surprise, he condescendingly scoffed and said "we can't build a kitchen in two days," as though that was my expectation. All I've ever expected was honest and consistent communication. If it takes two weeks, tell me that up front, don't keep shifting the timeline and then act as though I'm the asshole because I'm surprised. Once, he texted me to tell me they couldn't get into the house because an interior door was locked (I'd earlier explained that the same key could be used to open the front door - so they're never really locked out, just can't access the house from the back). He would not admit that he had not informed the construction person of this, and so they had to work on a Saturday (all day) to make up the time. He said that I'd have my temporary kitchen by 12pm on Saturday, but did not tell me that the plumber would be there early on Saturday - and then ARGUED with me about this. He set up BuilderTrend and then did not enable access so I could track costs as they went. I still don't know where we are with spending. He also actually told the construction guys that I was unhappy with THEIR work - what a manipulative jerk! I'm glad they mentioned this so I could correct it. This guy is so immature. He routinely either didn't read things carefully or didn't understand, so would respond to things I hadn't actually asked (in writing) or provide inaccurate information. Now - it's one thing if a person makes a mistake and owns it. But this guy was such a jerk about it and would never actually own or apologize for his own mistakes that I truly disliked working with him by the end. It's hard to pay someone several thousand dollars and then have them treat you like you're a nuisance. Physical workers/construction: These guys (Asael et al), in contrast, were a dream to work with - even without the contrast of the jerk PM. They were courteous, did OUTSTANDING construction work and were unfailingly polite. They said that their goal was that I was pleased with their work, and that is exactly what they delivered. The PM could learn a few things about how to interact with a client/customer from the construction guys. These guys were extremely meticulous and skilled - their work was impressive and their communication was excellent. So - if you have a lot of time to deal with a jerk PM, or have a personal assistant who can track things on his behalf - go with Lofft and hope you have Asael and his colleagues as the subcontractors, because the work itself is good. Again - I do expect that things change in a project, and that timelines shift or even that a few things may be missed. But it's HOW those changes and mistakes are handled that make a difference. And this was handled poorly by the PM. They should know by now that they need to work on their communication, since I see it mentioned in several Yelp reviews (which I hadn't looked at before I signed the contract). I'll update after the project is completed. read more

Lofft renovated my bathroom and one year later everything is falling apart. Extremely dissatisfied with the quality of work. Also, they never fully finished the job. read more

Our company decided to upgrade the Audio Visual system in the conference room. The job was not difficult but finding the right team was much more challenging. Lofft Construction delivered above and beyond what was promised. They were efficient, professional and knowledgeable. Luis coordinated the efforts of his team with other contractors; I could not asked for a better result. I am extremely happy with their services and value. Patricia was also wonderful to work with. She was timely and responsive and was a tremendous help from start to finish. This was a wonderful experience. I hope to have projects that I can use Lofft construction for in the near future. They were awesome! read more

I am happy to to provide the five star rank to loft. They are outstanding professionals. Providing a More than reasonable budget and a maximum level of quality. read more

What we were told would be a two day job turned into a one month job with a lot of mishaps, people not showing up, and additional damage to our first floor ceiling and walls due to an unexplained accident. Everyone that I spoke to was nice but I found Lofft to be really hard to work with/plan around and at the end we just paid them out of exhaustion and frustration. I would shop around before choosing them. read more

Lofft Construction was an ease to work with. They had renovated our bathroom and kitchen and could not be happier with the outcome of the project. We highly recommend them!! read more

I really wanted to give them a better review, and likely would have if the only work they completed was my living room. However, they also worked on my bathroom which was a complete disaster. Let's start with the good. They were super quick, within a week of selecting them as my company based on their value- they were right in the middle on price and got good yelp reviews- they were at my home doing work. They took down the Styrofoam crown molding and chair rail the previous owner had installed and patched and painted the walls in just a couple days. The work looks great and I am really happy with the level of service they provided on this project. They also re-built my back stair case, which looks good is was definitely done well. No complaints there. On to the not so good. I chose an olive green color for the kitchen and, while it's a difficult room to paint, there are several areas, between cabinets and around the edges where they didn't finish the job and there are patches of white. In the bathroom, I wanted my medicine cabinet to be recessed and had already purchased one. When they came to do the estimate, I was told that installing the one I purchased in the location I wanted was no problem. When the worker installed the cabinet, it was surface mounted. When I inquired as to why it was surface mounted, I was told that the cabinet wouldn't fit as a recessed cabinet. By this time, I had already moved a few other things around in order to accommodate the medicine cabinet where I wanted it. Also, I then had to go find a new medicine cabinet to have installed. This left holes in the wall, which they patched, however you can see the difference in the wall where the patched parts were and where- it was not smoothed out very well and now drives me crazy. Additionally, One of the reasons I hired a professional to come in was that the previous owners had done some terrible repairs to the walls and left them lumpy and ugly. Instead of fixing them, Lofft just painted over them and I had to ask them to come back out to fix it. While they did fix some of the areas, they left many of the lumps still on the walls. Since they had done more work, they had to get more paint to cover where the second round of repairs in the bathroom (on my dime, even though if they would have done it the first time we would have had enough paint) and since it was a new can, mixed on a different day, the shade is just a bit lighter than the rest of the bathroom, instead of repainting the whole bathroom, they only repainted parts, so I now have two different colors in the bathroom and one of my walls is two different colors, with a distinct line where they stopped painting. The worst part about the painting is that the second time they didn't bother to cover the bathroom when they painted and there is now paint all over my fixtures- bathtub, floor, sink, everything. There was even pint and mud on the rug in the next room where they had to walk in and out to get to the bathroom. Finally, they installed new fixtures for me, including a towel rack and a toilet paper holder, but failed to anchor them into my wall. So now, 3 months later, I am unable to use either because they are pulling out of the wall. The worst part is that they require a tool to install that I don't have, so I can't even take them off the wall and properly anchor them myself. All-in-all they did the work I asked to be done, just not all of it was done in the professional manner that I expect from a professional company. read more

great company ,second post as first wasn't post. hired them for several projects outstanding!!!!!! read more