At first, I thought they were just unorganized but now, I understand that they use fraudulent and…read moredirty practices. They make promises that they do not intend to keep in order to get you into a car. I signed paperwork that explained that they will pay the remainder of my lease so that I can get into the Ford sooner. They never paid that. I have the paperwork still but they claim that the contract only covered a "disposal fee" that was less than 1/3 of what was left on the lease. These were the major issues I had with this rotten company: 1) They agreed to pay the remainder of my lease and I have Toyota calling me daily asking for that money that James Ford never sent them. I've contacted the sales person 4 times, the Title Clerk 3 times, the General Manager 2 times, and the finance office 2 times. 3 weeks later, I finally heard back from the sales person telling me that he can't help me and from the GM telling me that they can't deliver on their promise. 2) I got a notice from DMV for lapse of insurance (WHICH I NEVER HAVE HAD) because James Ford never sent in my proof when THEY offered to take care of everything. 3) The Sync doesn't work in my vehicle that they sold me. I tried several times to get them to look at it and fix it and I am either ignored or sent away when I show up. I only bought this vehicle 1 month ago and I can honestly say that I have never had a worse car buying experience.

James Ford ... best place to buy . Fast simple and great selection . Doug and Loiue the managers…read moreget involved upfront , no running back and fourth. Great experience

The manager is unresponsive. The truck we purchased had so many problems. Terrible serviceread more

This is the worst Company I ever felt with I have been wait for the Attorney General to work my…read morecase. During COVID Trent was the Manager there he price gouged us he charged us way more than the car was worth . He also cheated us on a lease trade in he said he had to pay off 22000.00 for a lease which I don't think is true the car was in perfect shape, way under mikes and it was a lease car. He even back dated papers. If you ever deal with them you better have a lawyer present

Where do I begin with Gem Auto Sales these guys are crooks. Jim Mitchell is a con artist who needs…read moreto be stopped he sold me a crap car and then wouldnt even give me the extended warranty information because I owed him $25.00 real POS here beware do not go here for a car you and your family will be stranded.

I bought a 2003 Nissan pathfinder from this place back in september, and have had it in the garage…read moreat least four diff times for multiple issues. At one point my car couldn't go over 30 mph cause it was shaking so bad so I took it to curlys in Palmyra where they found the problem to be my subframe rotted out so bad that it should've never been inspected or sold to us to begin with. Curlys said there was no possible way it rotted out that bad just from sept to march so when i took it back to gem autosales to see if they coukd make it right and give me a diff vehicle or at least do something about it they told me I was out of their warranty and there's nothing they could do for me even tho they illegally sold me a piece of shit when I was clearly 6 months pregnant. He obviously didn't care about my new baby having a safe vehicle to ride in. I wouldn't reccomend this company to anyone. They r a very shiesty untrustworthy company. I have contacted the attorney general on this matter and it is now in process to make sure this is taken care if for me because I owe the bank thousands if dollars for a car I won't b able to drive for much longer

Give up no body wants your junk and over priced junk for sale!! And foremost selling garbage to…read morepeople is no way to stay in business!! Over priced don't try to repair anything either don't have a real technical technician

Where to begin? I bought a car from Lynn and basically had the best 'car' experience one could ask…read morefor. He's authentic, operates with complete integrity, happily explains everything & does not rush you. On top of his professionalism, he does everything possible to make sure you leave with a great car. He gets to know each car before selling: driving them himself for a time, inspecting them, buying from trusted sources. Cars are clean with new brakes, inspection & any necessary repairs made. His 6 month warranty is hard to find at other places, and you can also buy extra protection for reasonable prices. I have never trusted a stranger, let alone a car dealer, as much as him! But I don't see him as a car 'dealer'... he's a car enthusiast, and a good guy. Very hard to find these days. I will never buy a car from anyone else again, and plan to make the hour drive if I need repairs, because I like dealing with quality people, and that's what he is. This was an experience I'll never forget! Support this business, it's gold!