I was really looking forward to having our vehicle detailed with 208 Detailers, whoever I spoke with on the phone was very nice, very detailed and helpful. We ended up talking on the phone 3 different times, due to rescheduling because of the weather. I explained to her that we had just bought a used vehicle and we really wanted the inside detailed to the max, I said it is very grimy and very dirty. She explained all my different options, she said inside detailing is usually 3.5 hours but if it's extra dirty you can pay the extra dirty fee. I said yes, it will definitely need that. She also explained the option of having the Detailer work for 6 hours and doing whatever he could do in 6 hours. I said that also sounds like a great option. She said once you meet the Detailer he can go over all of this with you and you can decide. We get to our appointment with the Detailer, Sean and he tells my husband he cannot do the job. No one told him it was this bad is what he kept saying. My husband tried to explain to him and ask him about the different options we were told about over the phone and he said oh no that would not be up to our standards to just clean it for 6 hours. He then said, this car needs to be taken to our shop for a complete restoration, my husband said ok let's take it there. He said oh no you'll have to reschedule that I don't have time for that. My husband said so are you telling me there's no way you can detail the car today? And he told my husband no I can't and I don't appreciate your rudeness!! HUH? We were so confused as to why he was calling us rude, when we're the customer trying to understand where this miscommunication came from. After that I just wanted him to leave, I said ok well they can't clean it, let's figure something else out. I called the Detail Doctors and that got us in that afternoon, they were friendly and kind. Didn't make any negative remarks about the used vehicle we had bought and they did a stellar job, I'm disappointed in the customer service from 208 and I was shocked I didn't receive an immediate phone call to discuss the incident. read more
