We have used Dan's services for over 25 years. He has replaced water heaters, installed a new…read morefurnace, installed whole house air conditioning and responded quickly to water leaks and heating issues.

this business took 5 hours to replace a kitchen sink faucet, a bathroom sink faucet and put a new…read moreflange on a toilet - with a charge of $425 for labor - ridiculous. Also, had to tell the plumber that the hot and cold water on the bathroom sink were reversed and then had to call them back because there was a leak from the garbage disposal from the kitchen sink. Do yourself a favor and find another plumber

Great experience!! Justin's was quick to respond to my voicemail, showed up a little before the…read moretime we had scheduled, and was able to free up the clogged line quickly. He was incredibly friendly and explained everything he was doing thoroughly. I would definitely use him again. Heads up, they only accept cash or check.

From the owner: Our business specializes in clearing clogged and frozen drain lines. I ensure you we will not leave…read moreuntil the job is done.

We recently had our septic system and drain field replaced, and we couldn't be happier with the…read moreexperience. After many quotes, we felt they were very fair and honest. They were outstanding from start to finish. Terry took the time to answer our questions, explain the process, and ensure everything was done correctly. His knowledge, professionalism, and attention to detail gave us confidence throughout the entire project. What could have been a stressful undertaking was handled smoothly and efficiently. A special thank you to Charlene in the office as well. She was incredibly helpful, organized, and responsive, making scheduling, communication, and paperwork seamless. She was so patient working with us and handling all of our questions. It is abundantly clear that customer service is a priority for this company. The crew was hardworking, respectful of our property, and left the site in great condition when the work was completed. It's refreshing to work with a company that does exactly what they say they will do and truly cares about their customers. We highly recommend Terry, Charlene, and the entire team to anyone needing septic or drain field work. Thank you for making a major project such a positive experience! Julia

Great job I was…read moreable to make a quick phone call, schedule the appointment right away, which was a great positive for T&M Plumbing They showed up 1/2 hour earlier than promised, which was great for our home needs The price paid was definitely better than I had thought, since it was really an emergency situation for us It was great to know, that they will send me a reminder about the need to clean the tank in a few years

Requested they replumb a house for a remodeling and they never pulled a permit and wanted to charge…read moreus an additional $1300 after we already paid them our down payment. After calming down, and since they already started the work, we agreed to pay it but they then refused to complete the work. When we asked for our money back for over payment, they said the work they did pretty much cost what we paid. Turns out they aren't even licensed! Never use this company. Crooks. Read BBB..You'll see.

The company responded quickly, however they also charge $100 just to assess and give an estimate.read more

I'll be posting a very detailed review complete with model number and a price breakdown later today…read morebut I wanted to get this out quickly to save anyone the mistake of using this company. First they don't and WON'T give a parts and labor price breakdown on their estimates or invoices which should have been the first red flag. I've used this plumbing service before but didn't require any expensive parts previously. Their labor rate is high but you get what you pay for in my opinion so I don't mind that. However I received an estimate for $1600 for parts and labor combined to replace a pressurized well tank and again they refused to separate it. I figured that it was a complicated installation because I priced the tanks and they cost around 4 to 5 hundred dollars. We were without water so I agreed to the estimate. They came on Friday but said they couldn't complete the job until Monday due to parts availability even though the parts are available at every local hardware and big box store. Monday came and went after being without water all weekend and they stated that the parts came in late and that they couldn't finish until Tuesday. I was extremely surprised when the plumber called me and said that he was finished after an hour. ONE hour of labor and a $500 tank cost me $1600. I believe their labor is $160/hr. I'll be posting the exact model number when I get home so everyone can see exactly how much they overcharged and actually just plain price gouged me. My fault for agreeing to the price but shame on Family Plumbing and Heating for not being more transparent with their pricing, not hitting promised deadlines and doubling or even tripling the price of parts when people are desperate, just want running water, and unnecessarily removing a part that was working but leaking a little to shut off water to the house for the whole weekend and putting us in a position where switching companies would have added to the time that we were without water and creating a desperate situation. I have cancelled my service contract with Family Plumbing and Heating and I'll be using J&P heating and cooling going forward. Hopefully this will save a few people from being ripped off.

WARNING: Family Plumbing are liars and have a reputation around the community for telling people…read moretheir furnaces have bad heat exchangers and they need new furnaces when in fact their furnaces are fine. The guys that come out for cleaning/maintenance are paid on commission and I've documented two of them lying to my face (as I found out later). ALWAYS get a second opinion before buying anything from them. Here's the story: I had them out twice for regular cleaning/maintenance appts (once for furnace and once for AC). The guy who came out for the furnace cleaning in winter 2022 said that I'll need to budget for a new furnace within the next few years because my heat exchanger is in bad shape and the inducer motor is loud and going to fail soon. Fast forward, and this Spring a different guy from the company came out to do my AC cleaning/maintenance appt. He looked at my furnace while here and told me that I definitely need a new furnace because the heat exchanger is bad. He told me it would cost $1-2K to fix it on top of the cost of the inducer motor so I might as well put that money towards a new furnace instead of repairing it. Not only that, he said that my AC unit needs replacing... but lucky me: they have a sale on where if you buy a furnace from them you get a free AC unit. I had another local HVAC company (JP Heating) look at my furnace the very next day and they told me that my furnace is 100% fine (heat exchanger and inducer motor) and has many years left. They said that even if the heat exchanger goes out eventually, not only is getting a new part free because it's under warranty still (just need to pay $75ish for shipping), but it would only cost about $300 (two hours of labor) for them to fix (1/6 the price Family Plumbing & Heating quoted me). A new inducer motor is only $200. There is absolutely no need for a new $7K furnace! JP Heating told me that they get calls weekly from folks in the community who were told by Family Plumbing & Heating that they have bad heat exchangers and need new furnaces, when in fact it's untrue. Family Plumbing is steeped in dishonesty, greed, and shameful malpractice. Avoid them like the plague and don't buy anything from them without getting a second opinion from another (reputable) HVAC company.