My recommendation couldn't be any higher. I don't usually write reviews. We called Northe Pointe…read morePlumbing and Heating after another company 1st looked at my daughters furnace. The other company quoted a cost that seemed unusually high. When I called for a 2nd estimate to North Pointe. I was told they were completely booked, I asked if I could just have an advice call. In talking with Butch, he agreed it seemed high. He came out immediately, agreed that it needed to be replaced, turned on on the gas fireplace, offered to bring heaters and worked her into the schedule as quickly as he could. (We'd still be waiting 5 more days for the other company.) The total cost for a more efficient furnace considerably less than the quote from his competitor. My daughter felt completely comfortable with them. Thank you for your integrity, the long hours and quality work!!

From the owner: If you are in need of Gaylord, MI Plumbing services from maintenance to repairs, don't hesitate to…read morecall North Pointe Plumbing & Heating Inc. We will be there on time to fix any problems you may have.

They were very helpful with my plumbing needs in a 1937 year old log cabin on Otsego Lake . Thank…read moreyou for your professional job and kindness to an older female in her time of need.

Our furnace went out early this year. I was able to get it up and running again but asked a tech to…read morecome out to service it for peace of mind. He charged me two hours of work with one of those hours being spent sitting in his van in my driveway. The tech claimed it took so long because he had to write down all the information for the furnace. There were years worth of service done by their company on the furnace prior to me purchasing the home. I also asked them to service the water heater and it was not touched at all. Then he asked how does $250 sound? At the end of the service. I ended up calling a different company to come out. They didn't charge me for the service call and recommended I replace the furnace. Quality did such a terrible job and ripped me off that they missed out on a complete furnace replacement. Congrats on being shady and not actually doing the job you said you would.

Maybe caught them at the right time of the season but response and service was exceptional. The…read moreinstallation guys, Jacob and Vance, were polite and worked their butts off getting the new system (residential central air) installed in just a day. Highly recommend.

They sent a service guy out the same day that I requested help, maybe it was the next day, and the…read moreguy would not leave without doing it right. He knew that my situation had to be improved, went back to the office to gather some extra pieces, and came back and did a great job. I will be using these guys again

I'll be posting a very detailed review complete with model number and a price breakdown later today…read morebut I wanted to get this out quickly to save anyone the mistake of using this company. First they don't and WON'T give a parts and labor price breakdown on their estimates or invoices which should have been the first red flag. I've used this plumbing service before but didn't require any expensive parts previously. Their labor rate is high but you get what you pay for in my opinion so I don't mind that. However I received an estimate for $1600 for parts and labor combined to replace a pressurized well tank and again they refused to separate it. I figured that it was a complicated installation because I priced the tanks and they cost around 4 to 5 hundred dollars. We were without water so I agreed to the estimate. They came on Friday but said they couldn't complete the job until Monday due to parts availability even though the parts are available at every local hardware and big box store. Monday came and went after being without water all weekend and they stated that the parts came in late and that they couldn't finish until Tuesday. I was extremely surprised when the plumber called me and said that he was finished after an hour. ONE hour of labor and a $500 tank cost me $1600. I believe their labor is $160/hr. I'll be posting the exact model number when I get home so everyone can see exactly how much they overcharged and actually just plain price gouged me. My fault for agreeing to the price but shame on Family Plumbing and Heating for not being more transparent with their pricing, not hitting promised deadlines and doubling or even tripling the price of parts when people are desperate, just want running water, and unnecessarily removing a part that was working but leaking a little to shut off water to the house for the whole weekend and putting us in a position where switching companies would have added to the time that we were without water and creating a desperate situation. I have cancelled my service contract with Family Plumbing and Heating and I'll be using J&P heating and cooling going forward. Hopefully this will save a few people from being ripped off.

WARNING: Family Plumbing are liars and have a reputation around the community for telling people…read moretheir furnaces have bad heat exchangers and they need new furnaces when in fact their furnaces are fine. The guys that come out for cleaning/maintenance are paid on commission and I've documented two of them lying to my face (as I found out later). ALWAYS get a second opinion before buying anything from them. Here's the story: I had them out twice for regular cleaning/maintenance appts (once for furnace and once for AC). The guy who came out for the furnace cleaning in winter 2022 said that I'll need to budget for a new furnace within the next few years because my heat exchanger is in bad shape and the inducer motor is loud and going to fail soon. Fast forward, and this Spring a different guy from the company came out to do my AC cleaning/maintenance appt. He looked at my furnace while here and told me that I definitely need a new furnace because the heat exchanger is bad. He told me it would cost $1-2K to fix it on top of the cost of the inducer motor so I might as well put that money towards a new furnace instead of repairing it. Not only that, he said that my AC unit needs replacing... but lucky me: they have a sale on where if you buy a furnace from them you get a free AC unit. I had another local HVAC company (JP Heating) look at my furnace the very next day and they told me that my furnace is 100% fine (heat exchanger and inducer motor) and has many years left. They said that even if the heat exchanger goes out eventually, not only is getting a new part free because it's under warranty still (just need to pay $75ish for shipping), but it would only cost about $300 (two hours of labor) for them to fix (1/6 the price Family Plumbing & Heating quoted me). A new inducer motor is only $200. There is absolutely no need for a new $7K furnace! JP Heating told me that they get calls weekly from folks in the community who were told by Family Plumbing & Heating that they have bad heat exchangers and need new furnaces, when in fact it's untrue. Family Plumbing is steeped in dishonesty, greed, and shameful malpractice. Avoid them like the plague and don't buy anything from them without getting a second opinion from another (reputable) HVAC company.

I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

Rob returned my calls promptly Came out the same day…read more Helped me find a cheaper replacement part which he installed. (new blower for furnace)that saved me $300. and fixed a dripping kitchen sink faucet he noticed while standing in my kitchen. I feel you could not ask for a better repair tec. !!!!!

He charged over $500 to open a drain in a mobile home very crooked took advantage I was from out of…read moretown I guess he figured I should pay a premium shame on him it will catch up with him

Professional, prompt, and thorough. Never tried to get me to more than was necessary. Strongly…read morerecommended. David Joseph

We just bought a house in East Jordan and the main got clogged last week it cost $400 for the job…read morebut they showed up quick after I called and the worker Nolan was literally the best an needs a raise! He had great communication, showed me what was wrong and how to help prevent problems in the future.

Our pipes were clogged, aguy came out, cut up pipes under the kitchen sink said he coukdnt get…read morethrough and i needed a REAL PLUMBER!!! CHARGED US $385 AND LEFT. We still have a mess and im still wondering why he cut up pipes if hes not a real plumber.

Professional service. Located the drain pipe, removed some gnarly, thick roots with the M-3…read moreMachine; looked through the main sewer line with the camera. Located the city cleanout. Would highly recommend to anyone. Would call again. Thanks!