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    J & J's Physical Therapy

    1.0 (1 review)

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    8 years ago

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    Excel Pt

    Excel Pt

    1.0(1 review)
    0.3 mi

    I was a patient of this practice for several years off and on. As a fitness professional , I used…read moreto refer this office to people requiring Pelvic Floor Therapy, because their PFPT Sarah is WONDERFUL. High praises for Sarah! Unfortunately, it was my most recent personal experience that the administrative staff, to include the owner, is ill-equipped to provide support and open communication to patients requiring accommodations or needing access to their medical records.  When asked to view my medical records, I was told they can only be printed for a fee. When asked for office policy and further clarification in regards to the breakdown of fees, I was met with conflicting answers and mocked, yelled at, and hung up on by their medical records personnel. When I asked to communicate via email only to avoid triggering phone calls, my request was dismissed and ignored.  I attempted to hire a patient advocate so they could communicate on my behalf, but received pushback until , the Friday before my Monday appointment, I was sent an email saying my appointment had been canceled and i should pursue treatment elsewhere. This is not an appropriate patient discharge, and I have been left without care considering my current condition requires specific therapy. At no point did any admin try to level set, take accountability, or attempt to understand my needs. I would encourage anyone with a need for transparency, clear understanding of policies, and open and kind communication to seek help elsewhere.

    J & J's Physical Therapy - physicaltherapy - Updated July 2026

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