Several years ago, I stopped by the store on a whim and was able to get a sample piece of granite for the top of my fireplace. I paid for it on the spot, and they were able to get the guys out to measure and install it within a week or two. If you get up close, you can see where they didn't caulk it perfectly, but it was a good enough job and I was happy with how it looked and how fast it occurred.
Fast forward to recently, I contacted them again, explained I was a repeat customer, and then asked them to help me with a stone cutting/quartz job in my bathroom.
It took over two months to get a tech out to the house. The excuse was, we are really busy and we have scheduled work. I pointed out, I am a paying customer as well, I too deserve to be scheduled, not just told you'll fit me in when you can fit me in.
Even after the tech came to measure, nobody got back to me, and when I finally reached out several times, they still had many of the same questions before the tech came over.
I've had to send two, three, four emails to follow up.
They don't seem to initiate contact, and they don't follow through.
I don't know what's going on with their office but they seem really disorganized and unfortunately, I just can't keep waiting for them to ask me the questions to get organized to let me know if they can even do the job. My interactions with them over the last three months have been really disappointing.
I just finally stopped reaching out to them. read more