I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

I bought a hot tub for the first time, and it was intimidating. However the manager at IHT made it…read morevery easy - scheduling the electricians also. It was delivered with education on how to take care of it, the electricians were great also.

Where to begin? We had been researching spas for more than a year, and finally pulled the trigger…read morelast fall on the make/model we decided on (Bullfrog R7L). Had a positive experience from the start (Derek at the Castle Rock location), to regular status updates to/from CSR (Barrett at the Denver location), through delivery/setup (Chase/Rex/Andre from the Denver location) through follow-up and troubleshooting (Derek again, and Evan at Denver location). FIve stars all the way through! Additional detail for exemplary review: Spa was initially wired by an independent licensed electrician (NOT associated with Colorado Custom Spas) who made enough mistakes to render the spa dead in the water (no pun intended), which became apparent immediately after filling. When the issues were reported to Derek, his immediate concern was the sub-freezing temperatures that were expected that night. He personally drove from Castle Rock to Elizabeth after hours to deliver a submersible pump to ensure the components didn't freeze. He also arranged for Evan to come up the following morning. He inspected the initial wiring (again, NOT done by an electrician associated with CCS), came up with a fix to provide heat and circulation immediately, and provided input on the other errors he identified that needed to be addressed for safety reasons. He also provided input to the previous electrician to ensure that corrective action was taken care of by the party that made the errors. On top of all this, he called back the following day to check in! Typically, not a user of social media to either torch vendors online with negative reviews, or give glowing reviews when either is not warranted. In this case, however, I thought I would be remiss not to recognize exemplary customer service, especially in a day and age where this seems to be a foreign concept to many businesses.

If you are considering getting a spa go to Colorado Custom Spas. After looking in the Colorado…read moreSprings area (and almost going a different way) we took the 20 min drive to Castle Rock. We met Sam Gore and were blown away! He and his team were nice and educational. Not pushy at all. They helped us figure out what would work for our project. And even consulted with our landscaper. Delivery was very smooth. Scott and his team really knew what they were doing. We look forward to many relaxing soaks in our new spa.

What a great outfit! After a forced hiatus from my hot tub,…read moreeverything in it went sideways. It needed some repair work and DESPERATELY needed to be cleaned. Got the repair work done, but when I tried to tackle the cleaning project, it was just too overwhelming. Luckily, I visited the Atlantis Pool and Spa website and discovered that they offered a 'Drain and Clean' service. Holy smokes! Some of the best money I've ever spent (and it wasn't that much!). Cole did an amazing job and now I'm back to enjoying my morning soak. Thanks so much, AP&S! You've earned a committed customer.

I like many of the other reviewers on Google were scammed by this company. We had a hot tub that…read morehad a potential leak and called them out to come and give us an estimate. The tech and his partner, wife maybe came out poked around a bit and told us they could not do anything unless there was water in the hottub but sent us an estimate anyway for 12k to replace motors, fix the leak, etc. We told them we decided to go another direction and they sent us a bill for $600 for EDUCATING and EVALUATING our system. We did go another direction and the cost to fix the leak was $600 not 12K. These people are actual scammers. Do not have them come out for a service without asking first if they are charging you and how much. I am going to fight this bill as many others have been scammed by this company and it needs to stop

My husband and I went in to look at their infrared saunas. The guy working there was completely…read morerude, condescending, and even aggressive in his responses. I ended up stopping the conversation and we left abruptly. Horrible salesmanship and over all attitude.

Friendly small local business that has a great assortment of spa & fireplace accessories!…read moreI was looking for a metal grate for my fireplace and found exactly what I needed! Prices very reasonable too. Spas look amazing! Might have to look into purchasing one of their luxurious models in the future. Nothing more relaxing than a Colorado evening Jacuzzi right in your own back yard! Military discount honored here too! Five fabulous stars for price, quality and family-style customer service!

They were able to work us in quickly and did an outstanding job replacing our pump. Thank you!read more

Beware! Do not hirer for liner replacement! Owner wants to make a quick buck without fixing issues…read more Owners exact words on rust cracks "make it the next guys problem". Employees lie to owner about how long they were here and what they were doing. Lost all the screws they took out during demo & walked off the job because they "couldn't make me happy" or they didn't want to do a decent job. Found a much better company at half the price. Blessing they walked off the job. Look at their reviews only good reviews are for the store front. Anyone who gets a liner replacement from them will be sorry in a few months when it starts linking.

My experience with Spa Palace in Westminter has been great! I ordered a hot tub at the beginning…read moreof the pandemic and it was delayed but they were great with communciating the status of my hot tub during the delay. In my case I was doign construction and not ready to take delivery of the hot tub even when it did becoem availabel so they held it for a month for free. Then even after I had it delivered I wasn;t abel to hook it up for 6 months. Despite this they still helped me with everything I needed to get started and provided excellent support 8 months after I had it delivered. I woudl definitly refer them, my experience with them has been excellent!

They have done and excellent job. I've had my tub for many years. When I need service or a new…read morepart they are always out quickly and get the work done right. Their pricing is also more than fair for the work performed. The staff are also very friendly and professional.

Went to this Spa Brokers location instead of the one on Quebec and County Line. We had a much nicer…read moreexperience at this one. We looked at a variety of Marquis and Cal spas. Looked at several models and they had special pricing going on but nothing jumped out at us. They also carried patio chairs and fire pits too. No pressure. Knowledgeable and energetic sales person. Enjoyed this experience much better than their other location.

Ordered a new cover for our tub 1/4/2024. Was told it would take 4-8 weeks to come in. Had to…read morecall at the 8 week mark to see what was going on....was told it would be 8-12 weeks. At 12 weeks it came in and it was the wrong color and the straps were in the wrong place. I could not strap it closed. Living out East, this is a problem. Working with the staff to fix this issue was a nightmare. They spoke to me like I was an idiot....it was really disrespectful.

I have a leaking hot tub & I contacted IHT to see if they would be able to potentially come out &…read morerepair it. They promptly reached out to me the next morning! Unfortunately they don't service the brand of hot tub I own--but they still called me back and were able to offer some ideas/next steps of who I could reach out to next. I really appreciate the little things like that. Even though they weren't going to make any money off of me, they still took the time to help me out!

Don't be fooled by the big name and various locations - this company does not know how to service…read morehot tubs. I am out thousands of dollars in winterization and leak fixes and nothing is fixed. They just keep charging me more money even though my tub isn't fixed. The best they could do? "We'll give you a good deal on a new hot tub!" HA. Now they won't even call me back after I've left several messages. Find someone else to service your tub.