We had J and S do some work for us in the past and they couldn't have been better. So we decided that since they were so good before, we'd call them again. We called about getting a new central air unit and was told they were very busy and couldn't get to us til end of March. It's now April and we never even got a phone call explaining if they were still coming or just not going to show up ever. We wasted all that time waiting on J and S to come when we could have been in touch with another company. Now we have to start all over again and it's getting hot really fast. Very disappointed in J and S and bummed that they didn't even respect a customer enough to make a phone call and totally blew us off. read more

Service was relatively rapid after I called to have my tankless water heater serviced and flushed. The water heater worked when they started (I had just had a hot shower) and didn't work at all when they were finished. They came back twice and could not fix it. I was told that it might require a $481 part, but that they couldn't guarantee that would make it work as the gas extractor might be cracked (but they weren't sure). Although they knew my water heater wasn't working, I received no more word from them for a week, until I called the following Monday. They said they would check on the circumstances and call me back that afternoon. I got no call until Thursday when a workman said he had a work order to come out and take a look. Meanwhile, as I told them when they originally "serviced" it, we were having 6 girls riding in the Tour of the Gila, and we needed hot water. So, I got someone else to replace my water heater. Although I hold J+S responsible for all of this, they have not accepted responsibiity, nor offered reparations. I could certainly not recommend them even for the simplest of plumbing jobs read more

Just awful customer Services They took our money last year winterized hvacs in November and will not return the systems to summer operations read more

Called to get my sewer drain snaked to stop water backing up in the house They were extremely quick and set up an service that afternoon They called before the appointment to say they were on their way They were polite, went right to work, explained what they were doing and cleaned up and also had me check if the clog was solved I would recommend this company to anyone read more

I had a water leak at main line. This required digging up part of sidewalk. The crew showed up on time and did the job in one afternoon. Very much appreciated their speed and professionalism read more

Jason came out to my house 2 years ago and added freon to my central air conditioning. This year, I noticed that the air conditioning was running almost constantly on the hottest days. Jason came back out and found a small leak in the condenser coil. He topped off the freon again and told me that it's time to consider replacing the 20 year old R22 system. He also told me that the pandemic has caused supply chain issues and getting new systems has been difficult. I did my own research and found out that he is correct. R22 is close to being phased out, so getting a new condenser coil is nearly impossible. R410a is the new freon standard, and replacing the entire system is the best option, but there's a waiting list for the most efficient systems. I definitely don't want to settle for a less efficient system that will be in service for the next 20 years, so I'll be working with J&S to order a complete system now and plan on having it installed in the fall or spring. Jason told me to contact Laura at the J&S main office, and he gave me the required specifications of a new system so I could have an intelligent conversation with her about replacing my old system. Both Jason and Laura were competent, helpful, informative and honest, and that's why I recommend J&S to my friends and neighbors. read more

J & S Plumbing Heating & Air Conditioning - Plumbing Near Me - Silver City, New Mexico

Recently had them do some work on our home in Silver City. We were not there so all communication was done over the phone. They showed up as promised (so already off to a great start). They completed the job. The invoice came in slightly higher than the estimate, but we feel it was super fair. We knew how long they were at the house, and there was no exaggeration about the time they put in. The repair was completed on time, neatly and was exactly what we needed done. It was unusal to us, no money up front and they just mailed us an invoice. It was good ole' fashioned service and we couldn't be happier. We highly reccomend and plan on using them again. read more

J&S Plumbing was great to work with! We called to have a gas oven installed and they were able to come out in a very reasonable time frame. Tom and Wes did a beautiful job of installation and were courteous and professional. Thank you J&S for having these guys as a part of your excellent team! read more

We had funky old handles on our bathtub and after an attempt to change them myself, wound up having to call J&S. As always this company would notify you about half an hour before the plumbers would show up, and Tom and his helper (I'm sorry, I forgot his name!) were great. They worked extremely hard and their expertise really shone through. I'd recommend J&S to anybody who needs a good plumber! Their bill was quite reasonable and I'm thrilled to have a local plumbing company that we can count on to be honest and reliable! read more

J & S did the plumbing in the house I bought and all pipes leak. They came out to fix my blocked toilet since they had done the house. They carried out the toilet in one piece all the way outside so then the top to bottom piece leaked. They quoted me $89 and sent a bill for over $400 which included time for them drive all the way back into town for a toilet ring. The one guy (I won't call him a plumber because I doubt he is licensed) tried to tell my the toilet was clogged because the tank does not fill up very high. I was told by some they are the best in town. What a sham. read more

Most helpful. It's not easy getting an appointment immediately but they've called back within hours to let us know someone is on the way. The plumbers are super helpful and explain what the problem is and how they will fix it. I'm especially happy with how patient they have been with us considering we are elderly and my husband hard of hearing. Thumbs up read more

I called J&S after experiencing a massive drainage backup. They came two hours early and we're happy, kind and enthusiastic. They were polite and cleared everything up after they were done. My drains work great now. I'll recommend them to everyone and will call them again if I ever have any trouble. Thank you. read more

Friendly, fast and reasonably priced. Did a great job replumbing our 100-year old bathroom. The best.