Worst experience ever! If you're looking to unwind and relax, do NOT come here. Not only did they…read moreruin my experience, but they also ruined my entire day. I booked an 11 AM massage and a 12 PM microderm facial. The moment I laid down for my massage, I noticed the headrest was dirty--it looked like someone with a full face of makeup had been there before me. I told the masseuse, and she replaced it, but the fact that it was dirty in the first place was unacceptable, especially since my bare face was supposed to go there. On top of that, my massage ended 10 minutes early. I figured that since it ended early, my facial would start on time at 12 PM--wrong. I waited until 12:15 before finally losing patience. I got dressed, went to ask what was going on, and only then did they tell me: 1. The esthetician was still with her last client, cutting into my time. 2. The microderm machine was broken, and I could only get a regular facial or a chemical peel. So why did no one tell me this at check-in? Why didn't they tell me after my massage instead of letting me sit there for 30 minutes with no communication? I asked what they were going to do to make up for the inconvenience, and Rochelle (assistant manager & esthetician) told me she could remove the facial from my bill. Well... duh? You had to remove it anyway because I never got the service. When I pointed that out, she then offered an upgrade on my next visit. Ma'am, there will be no next visit. What can you do for me today? At that point, I was over it. On top of everything else, she kept blaming everyone else--even pulled me aside to blame the receptionist, when they had already admitted they only found out about the machine issue minutes before. Fine. Whatever. Let me just pay and leave, right? Wrong. Now the tap-to-pay machine was down, and that was my only form of payment. I told them people should be warned about things like this beforehand. Rochelle said the receptionist was supposed to put a card on file when I booked, but she didn't--so how exactly was I supposed to pay? Rochelle told me I could call in my card info later when I got access to it, which was fine with me. Even though I hated my experience, I assured them I'd still call and pay. But not even 20 minutes after I left, they started blowing up my phone for payment. Essentially harassing me. Y'all didn't even give me time to leave Eastchase, let alone get home. In less than an hour, I got multiple calls. And then, the part that really got me... They threatened to call the police on me. Yes, the police. All this, not even an hour after I left. So not only did they ruin my experience, but they went out of their way to ruin the rest of my day too. I'm still wondering was was expected of me. Was I suppose to neglect everything else I had to do? Was I supposed to teleport home? Completely unprofessional. I wouldn't recommend this place to my dog

Finally made my way over today as I had heard Yvette at this location was top notch massuez & I…read moreleft impressed relaxed. Brandy, the manager there, was extremely helpful on the phone. I'd recommend arriving if you're new there about 5-8 minutes before to ensure you can fill out the quick paperwork. Don't be fooled by the older reviews before Brandy took over. From what I understand she has given this location a breathe of fresh air the last year. Went with the Deep tissue massage for 1 hour. Yvette found knots I didn't even know were there with 10 years of experience & a people first energy.

I received a gift card to Spa Elia, and it was the best thing I have received in a while…read more I received a Prenatal Massage, and it was absolutely fantastic. I will definitely return for more services and more massages.

Received a gift certificate for Spa Elia and made an appointment for a deep tissue massage. Let me…read morejust say that Morgan is awesome and spent a lot of time working on muscle knots from tension I carry in my shoulders. She named which muscles of mine were tight and showed me some stretches so I could continue to target those areas in my exercises. I'm a little sore tonight but at the same time my shoulders are much more relaxed than usual. Made another appointment to see her again before I left the spa!

Amy...the best therapist I have ever found, and a good person! I have not seen her since she left…read moreFL, but know she is working miracles for others!

Had many wonderful massages from Amy! Miss her so much, she was def the best! Anyone know where she…read morerelocated to? Still a visitor to Accupressure Natural Healing, their all amazing!

So thrilled to see a proper Sephora in Montgomery…read more Everything one would expect from a Sephora--stunning collection of skincare, cosmetics, and tools. Most of all, the ability to test products, along with personalized attention and assistance from the beauty experts that has made me a loyal customer for over a decade.

Excellent staff, store very well stocked. Everything is very neatly placed & easy to findread more

Unfortunately, I did not have a good experience with Royce. "Table 18"…read more When I sat down, he didn't greet me and immediately asked what color I wanted. Throughout the appointment, he handled my hands and arms very roughly. He repeatedly grabbed and repositioned my arm without asking, which made me feel uncomfortable. I understand everyone has a different technique, so I politely asked if he could be more gentle. Instead of apologizing, he simply said "okay" and continued. Toward the end of the service, I noticed what looked like dust or debris under the top coat. I asked a simple question about whether it would create a bump and wanted to make sure it wouldn't affect the final result. The conversation quickly became tense, and I felt like my concerns were being dismissed. As the appointment continued, he was still being rough, so I politely asked if someone else could finish my nails. Rather than trying to resolve the situation, he told me I was the one being rude and accused me of having an attitude because I was on a phone call, even though I wasn't using my phone and was still cooperating throughout the service. I never raised my voice or intended to be disrespectful. I simply wanted a gentler experience and to feel comfortable during my appointment. Unfortunately, I left feeling uncomfortable and disappointed with how the situation was handled. I hope this feedback helps improve the customer experience in the future.

Enjoyed this spit with my daughter, after leaving doctor's appointment this was much needed. Clean…read morefacilities, enjoyed the customer service. Tricia is the best at convenience and conversations.. Will be back .....

Had an excellent massage and had a bodywork session. Very professional and very therapeutic.read more

I am very impressed with the work that Jacob and Anthony have done on me. I was in pain when I…read morefirst started going to them - I could barely get out of bed without my lower back and hip hurting. I had tried regular massage, chiropractic and exercises at home but nothing was working and no one would tell me what was CAUSING my pain - they'd just keep telling me to "come back". Then I found these guys, and not only do they assess you, but tell you the probable cause of your issue, and on top of working to fix it, they give you homework to do in between sessions. I found out that I was walking incorrectly and messing up my posture (I had fractured the same foot twice over a period of time). So, my waking was making things worse! Because of them and the thorough work they did on me, I could go for brisk walks again and even started Pilates.

Have been using this shop for over 20 years. Kelly and Mimi do a fantastic job! Highly recommend…read morethem.

Always friendly customer service. Pleasant environment and I always get what I asked for.read more

I love going to European Wax center in Montgomery the one in Prattville was not very good and the…read morepeople were rude I found a great esthetician her name is Imani offer she takes her time is very respectful and does a very good job and I like the products that she recommended I buy

Joy is wonderful! She's so kind and gentle, which makes the whole experience easy and comfortable…read more I really appreciate the care she puts into her work--highly recommend her! Trust me book ur next appointment with joy

Love this place........ Always a great experience…read more...... Love the hour I choose to visit, quiet and peaceful...

Incredibly disappointed in the service I received here. I was here 5 days prior and spent $75 to…read moreget my nails done, gel x, and not one of them has lasted. I am not rough with my hands, and typically gel x lasts months on end. I went in today to ask for a refund, I did not want them touching my nails again, and they argued with me and said that it was policy they couldn't do refunds. There is not a sign or disclaimer anywhere in the store that says that. They only offered a half refund or to come back later so they could do my nails again. Why in the world would I want to repeat my experience here after seeing the quality of their work? It was shoddy and rushed and my nail beds are also destroyed. I spent hours the first time out of my day and paid for a service to be done right, and they didn't deliver. They even accused me of going home and taking my own nails off. I spent SEVENTY FIVE DOLLARS, WHAT ON EARTH WOULD COMPEL ME TO GO HOME AND RIP THEM OFF? And then they told me my nails were too short for them to hold anyways. I ASKED the first time I was there if I could do shorter nails so that they would hold, and they told me they would. So I was lied to, given poor service, and then denied my own money back, and didn't even receive an apology. This is disappointing. I was excited to go here and get my nails done, and spent a LOT of money to be treated unfairly. I eventually just opted for the half refund. I will NEVER go here again and I will tell every single woman I know to steer clear of this place and just go to Royal Nails or Fancy Nails instead.

I loved this place! My skin feels rejuvenated and looks great after my facial, I'm so happy I found…read moreBy Her Hands. Would definitely recommend checking them out, I'm extremely pleased with my experience.

From the owner: By Her Hands Atelier & Spa is a day spa located in Montgomery,AL that is designed to promote…read moreself-care through relaxation. We specialize in customized facials, waxing hair removal, full body relaxation, post-op care (lymphatic drainage massage),sauna detox wraps and much more. Our goal is to enhance self-love while improving overall health and wellness through education, dedication and provision and most importantly relaxation. Come in stressed and leave refreshed!