Blanca and her team are the best. We were looking for a one time clean and ended up having her back…read moremultiple times to help keep our apartment tidy.

Unfortunately, I did not have a good experience with Blanca and her team. Appointments were…read morefrequently rescheduled, and it often felt like I was being fit into last-minute canceled appointments rather than receiving reliable scheduling. Communication was poor throughout the process. Another challenge was that several of the workers did not speak English, which made it very stressful to communicate exactly what I wanted and did not want. On two separate occasions, the quality of the cleaning was below expectations. What was most disappointing was how my concerns were handled. When I raised a concern about the service, Blanca raised her voice and repeatedly yelled at me to "listen to her" instead of calmly addressing the issue. I felt disrespected and that my feedback was not valued. It seemed like I was expected to simply accept things as they were rather than voice any concerns. Overall, the lack of professionalism, poor communication, inconsistent service, and the way my concerns were handled have led me to decide it's time to try another cleaning company.

Kristie and her team did an amazing job deep cleaning our home. She is prompt with communication…read moreand thorough on the job. We've decided to hire her for regular cleaning every two weeks. Good value.

Kristie and her team did an amazing job. We needed a deep clean and they did a great job cleaning…read morethe baseboards and making our house market ready. We asked them back on a regular basis to keep it up!

I highly recommend her -- I've been really impressed with the work she's done. its value for the…read moremoney.

From the owner: Hello! I have been cleaning for 20+ years. I’ve done everything from move ins/move outs, to…read moreconstruction clean up, to just your every day routine cleaning. I honestly enjoy cleaning. I do residential, commercial, and construction. There really isn’t a job I can’t do! Let Diamond’s Touch take care of the cleaning!!

My favorite floor cleaning service. Not world famous but locally owned, a true Indiana founded…read morebusiness. Very satisfaction oriented

From the owner: Commercial and Residential Carpet Cleaning Commercial,…read moreOffice, Medical Janitorial Services Construction Cleaning Tile, Marble, Terrazo Floor Stripping, Waxing & Polishing Ceramic Tile & Grout Cleaning

First, getting an appointment was needlessly difficult; no one picked up the phone or returned any…read morecalls during this entire experience. It took 7 days for them to respond to my first email. After setting an appointment for a week later, we waited at home during the assigned window, only to get a one-line message cancelling the appointment and asking to reschedule. This time, it took 4 business days for us to get another communication, this time to tell us that their next available date would be a month away. We asked if anything earlier was available, as we had really needed them to keep their original appointment. Another 4 days later, they emailed to say they could come in 48 hours and to be ready for them. They sent a team of 4 women for a 1-hour partial clean. Some background: Our house was indeed in need of professional cleaning (which was why we hired a professional company in the first place). We are new parents of a 7-month-old, both working full time, trying to keep up with cleaning but at the point of total exhaustion. We also have two cats and wood floors (note, however, that no restriction on pets was specified anywhere in their terms). Also, our house is right next to the woods, so we keep Terro squares and Borax around, not unusual for houses near wooded areas. There is nothing on our floors that a standard household-grade vacuum and $10 broom couldn't pick up in about 15 minutes; the house is not large (around 1200 sq. ft.). Aware that time was limited, we asked specifically that the crew take care of what they could, and ignore anything that they didn't have time for. They called their boss, and then said they were leaving, saying that they did not want to get their brooms dirty because they had other houses to clean. I offered my own brooms and vacuum for their use, but they declined. I asked if they could do other tasks, like dusting, or wiping the counters, or scrubbing the tub; they declined. I asked about paying an upcharge, and they said no. I begged, saying we just needed a little professional help to reduce our workload, and literally any cleaning they could do would be helpful and satisfactory. They told me to talk to their boss, and left. I called the number they gave me, and again, it went straight to voicemail. Eventually, I received a perfunctory text, citing "unsanitary conditions." I responded by text and asked again for a return call, but received no further communication from the company of any kind. I registered a complaint with Groupon (and received a refund of my payment). The owner did not specify what "stuff" she was referring to, but again, the floors had only natural dust, hair, and tiny debris, all common to any house. Since their own advertising specifies "scrub caked food" and "deep cleans," they would reasonably be expected to deal with dirt and grime far worse than what we had. Also, many people have pets, so it's strange that they claim to be unable to clean or switch out their equipment between jobs; I certainly wouldn't want a scrubber used on another person's bathroom or pets to be used in my house without a good disinfecting in transit, regardless of how tidy that person happened to be. Also, at a very basic level, what is the point of hiring professional cleaners if they are unwilling to clean professionally? For comparison, I must also note that another company we hired some months before (and hired again, immediately after this experience) sent two women who, in the space of 4 person-hours, managed to clean the entire house to a spotless degree, cheerfully and without complaint, for lower cost (and the house was at that time, if anything, messier than it was today since we had just finished building the baby's room and there was sawdust and bits of cardboard all over the hallway). We posted our complaint on a public forum (aside from this one), with an example photo of our floor. We received offers from other local cleaning companies, saying that there was nothing there that they couldn't handle easily. We have learned our lesson, and will go back to the company that performed so well for us before. We now wish only to warn other consumers away from A Touch Above Cleaning.

I bought a groupon for this cleaning service in April, 2017. I have called at least 10 times with…read moremessages sent, no one ever answers the phone live. I sent numerous emails that come back undeliverable! There email address ends with .com! Nothing goes through, no returns my calls! Now, Groupon has had their phone number disconnected and can't get through on their site either. I lost all this $$$$$ Kim

We have been working with Matt and Katie for over a year and we can't say enough good things about…read morethem. They are proactive versus reactive. If they see something then they fix it, they clean it, and they do a super job. I don't get nickel and dimed for every little thing. We have a preschool with 200 children. They clean and mop every evening. They even clean our carpets, help with dishes and even laundry. They are super. Tired of the old crap. Call Matt and Katie. You'll be glad you did.

From the owner: Bang Cleaning Provides Office and Commercial Cleaning Services. read more

I booked for a deep cleaning and was very disappointed. I had to keep showing the cleaner what was…read moremissed. There are still crusty corners and dirt in the tub. This didn't go beyond a routine cleaning. I was hoping for a professional cleaning. That is not what I got. Update: the company was excellent at following up with me to come to great resolution. The 2 stars reflects the cleaning service I received. The company went above and beyond to make it right.

I hired for a regular home cleaning. The first time was supposed to be "deep clean" but it wasn…read more They came back out to correct which was great. But then they kept canceling the regularly-scheduled appointments one day prior. This happened twice in a row. While I was able to reschedule the first one, they couldn't get me in for another week (ew). The second time it happened, they didn't offer any concessions so I just canceled the service altogether. The excuse they gave both times was that they didn't have someone available. If you don't have someone available at a certain timeslot, don't set it up for that.