They had to come when I wasnt home. No problem what they needed to do that was fine. When I got home the job done was not what I requested and damage had been done to my pump cover. When I contacted them, asking for someone to come to discuss, thet sent an email telling me they would not send anybody out or bear responsiblity for the damage! What kind of company has that attitude?? read more

Caution- 200+ dollars for estimate! My contractor recommended JB to do some updates to my backyard system. The day they came over I was under the impression they were going to complete the service after giving me an estimate but unfortunately they had not scheduled enough time. Instead they charged me $200 to give me an estimate noting it to be a "service call". See highlighted invoice with "consultation fee" over 200 dollars! No service was provided and the technician spent just 25 minutes evaluating my set up. I felt taken advantage of on my first meet as estimates should be "free". It took them a month to come back and do the update and I was texted a date for that service with out consideration of my availability that date. I felt a little stuck though because they already had $200 of mine. I really wish they inspected the rest of my system to ensure it was working properly like other companies offered. Don't take my review lightly. I'm trying to help consumers avoid the mistake I made. read more

JB Lawn Sprinklers - Fee they charged me for providing me an "estimate". No service was provided. This was charged one month before they actually did the work. - Irrigation Near Me - Wilmington, North Carolina

Jeremy Sims did an outstanding job on my property. He helped work on a reasonable plan for the space and carried it out without a hitch. He has a terrific work ethic, and something very novel for this area, he showed up on time, and always called ahead to inform me of his arrival time.Jeremy installed irrigation drip lines, and lines to each of my pots. My many native plants, specimen maples are thriving after his work was completed. I have quite a lot of gravel and rock in my landscape, Jeremy used a product that locks down both my river rock and gravel; love it! His crew were hard working and also provided great service under Jeremy's leadership! They did a terrific job doing a property clean up. I would absolutely recommend Jeremy for all services from cleanup to design and execution, as well as irrigation. They all worked extremely hard and efficiently as well. Thanks!!!! Lesley S in Leland read more

Had for service companies for three years killing Was a service contract member. Could never get an appointment unless it was two months out. The never call in person. They text and when they do t show up for the scheduled appointment, they just send a text pushing off the appointment. Tried to contact any management and you never get through. I would try any other company first. Speaks volumes when the won't talk to you. Atrocious customer service read more

I have a well pump/irrigation system for over 10 years with no problems. My first call to JB had them make some repairs. Next call, I needed a new motor. Next call, I needed the entire system rebuilt. The system has not working properly since they started coming. I had a recent diagnostic visit in which they gave me an estimate. A couple of days ago, my wife alerts me that the individual is working on the system. I did not make an appointment with them, nor was I notified prior to his arrival. The system is still not completely working. As such, I would not recommend this company to anyone. read more

I have used J B Lawn Sprinklers drainage service to ensure that the water coming out of my gutters doesn't ruin my foundation. My house has houses on both sides which are only about three yards apart. My neighbors water was coming off their roof between the houses. During heavy rains the water between our houses literally looked like a creek. The gutters pouring into the drainage pipes in the ground were stopped up. I worried about my foundation. They corrected all my drainage issues and did a fantastic job. I now feel my house foundation is safe. I didn't even know J B Sprinklers did such work but they are experts in correcting my drainage issues to ensure my foundation was not damaged by water. I highly recommend them. They were prompt, and did the job exactly as they said they would. They are experts at correcting drainage issues. read more

I have used JB Sprinklers in in Wilmington NC several times and have always been very happy with their work on my irrigation system. However, something awful has happened with their bookkeeping/accounting. If you pay by check be very watchful that they endorse and deposit your check. They prefer to be paid by credit card apparently and since I don't use credit cards to pay bills I will not be using them again. What an unnecessary hassle I just experienced! read more

The gentleman who came to repair my sprinkler was knowledgeable, courteous and answered all my questions. Very pleased!

Called twice, left two voicemails and filled out a contact request on website and never heard from them. If I could give zero stars I would.

I've used JB Lawn for the last few years. My initial contact with Heather has always been quick, courteous and professional! The techs are top notch and highly qualified, courteous and quick. I've dealt with other irrigation companies, but JB Lawn is highly recommended. read more

We have used JB Lawn for a couple of years now and they always out do their service each and every time. This time it was Lynn. She has always taken great care of me each time I have called and this time she was able to go above and beyond. I had an appointment for a Spring turn on and needed it pushed up and she made it possible. I appreciate the hard work of all of their employees. Thank you and here is to more years to come. read more

Needed an estimate to expand my existing system. Went through HomeAdvisor and they sent me to JB. JB does not provide a free estimate. Instead, they require a $125.00 fee for a service call, which they would apply to the project cost if I selected them to do the job. How can a consumer shop for the best price with a policy like this? Obviously, JB doesn't need my business! read more

I made an appointment over 3 weeks ago for JB Lawn Sprinklers to come and fix my broken pump- I had an appointment for next week. They had a computer glitch and lost some information (my phone number, etc.) However, they emailed me and they HAD MY CORRECT APPOINTMENT TIME and asked me to confirm my phone number and what was wrong with my system. I emailed back within 30 minutes. A day or two later, they emailed back and said that they had given away my appointment time and asked me to take another appointment next week. I couldn't do that time and asked to have my original time. They told me it wasn't possible and since I couldn't do the alternate appointment maybe they could come "sometime in late June." Even though I called their office to discuss the problem and left a message, they never bothered to call me- just emailed with my "rescheduled" appointment like it was no big deal (the one I already said wouldn't work). Working single parent here and I don't have time for this company.... read more

Everything about our interactions with JB Lawn Sprinklers has been smooth and professional. Dave and Justin arrived on time today to resurrect our long dormant irrigation system and managed to complete the work, with smiling faces, despite the horrendous weather. We appreciated the time the took to explain the process to us and train us when the work was done. We highly recommend this group. read more

I would not recommend this company. I bought a pump that stopped working. They replaced it with one that was obsolete. Nice guy but subpar company. Three bonafide irrigation experts said separately and independently that the configuration of PVC was done wrong and the pump was inappropriate for the well. Three years of nonsense. read more

JB completed several tasks for us while making repairs, new valve on one zone, moved two heads for better coverage and checked the coverage of all existing heads. They were very thorough and worked diligently to complete the work in a timely manner. Pleasant to work with and reasonably priced. Highly recommend their services. Will be calling for my Sons pump on another system next. read more

JB Lawn Sprinklers is the premier irrigation service in New Hanover county. Highly professional, they provide outstanding value and quality for your irrigation needs. I would use no one else. read more

JB Lawn Sprinklers is professional and thorough. From the great front desk ladies, Lynn and Christy, to Joe Bloch, the owner who actually answered my call on a Saturday morning and saved me a service call, to Chris, Adam, and Brad who were superb technicians, this company is the best. They also service my neighborhood. Their pricing is fair and worth every penny. Toni N read more

Did a great job for a fair price. System has been installed for nearly 8 years and never had a problem. Didn't even have to mess up the yard to install. Highly recommend ! read more

I called them to evaluate problems with my 19 year old irrigation system that has survived being flooded by hurricanes and long term neglect. The technician, Mel, came and was very efficient, pleasant and knowledgeable. He checked out my well, all the valves, and wiring...and made adjustments. My system is working better than it has in years. I would highly recommend this company to anyone. It was refreshing to have no nonsense and to get it done! read more

I called to make an appointment for an estimate and the woman who answered the phone could have cared less to speak with me. She was covering the phone when I was speaking and having a conversation with someone else in the room with her! She had no idea what I had said. When I said that I would just contact someone else for an estimate, she gladly exclaimed "OK"! Clearly they do not need our business! read more

Have needed head repairs and replacements (no new lines) for years. Really struggled to find someone to do this work. Ran across these folks and it went super smooth and now our irrigation system is back up to full snuff. They are now our sprinkler people. read more

I just cannot say enough about the excellent customer service provided by Joe and his staff. We contacted him last fall - desperate to resolve a major drainage issue at our home. All dealings were professional, efficient and caring. When we encountered an additional glitch this spring, Joe worked tirelessly with us to come up with further measures to resolve the issue. I would highly recommend their service - and feel completely confident that JB Lawn Sprinklers does not just "finish a job", i.e. they are completely available to make sure that things are done right - for the long term. Thank you! read more

Outstanding service. Expert team arrived on time. Installation of new zone to existing system was flawless. Yard restoration was excellent. Highly recommend. read more

JB Lawns updated and expanded the irrigation system to service our HOA's landscaped common areas in Seawatch in Kure Beach. They also do monthly system checks and maintenance. They do an excellent job and I highly recommend them. read more

This was a pleasurable experience from the beginning phone call. Courteous, follow up, on time, and a knowledgeable friendly technician. Finished and sent me a bill without asking for money before they left. First class operation! read more

I called with an emergency......sprinkler would not turn off; water spouting continuously with system unplugged. They told me it would be "a couple weeks" before they could service. I explained my dire straight situation and asked if they could suggest another vendor since this was an emergency and I couldn't wait and they declined. Thanks JB for your understanding and concern in this very unusual and devastating situation. I will not be calling you again! BTW, I found another vendor that charges $65 service charge instead of your $90 so better price and better customer service as they handled the situation TODAY! read more