Do not do business with this company. They completely blow you off and refuse to respond once they have your money. I have repeatedly reached out to get my issues resolved, but they completely ignore all of my messages and calls. Because of their deceptive practices, I have now escalated this by filing formal complaints with the Consumer Financial Protection Bureau and the Attorney General. Buyers beware--if you have a problem after driving off the lot, you are on your own. They limit your choice of vehicle and take advantage of desperation with their predatory sales practices. BEWARE. read more

I would never recommend the Panama City / Lynn Haven Byrider to anyone. I bought my car August 1 and it's already been in the shop THREE times in four months. Now the whole engine is gone and I just found out there was a factory recall on it that they never told me about. I've called over and over and kept being told "we'll call you back," and not one person ever did. When I showed up in person, I was met with attitude and rudeness. Francesca especially has been incredibly unprofessional and dismissive every time I've dealt with her. I'm stuck with no car, no rental, and still expected to pay for a vehicle I can't even drive. This place does not care about their customers at all. read more

Headline: If I could give a million negative stars, I would. Body: Byrider locked me into a 21.26% APR loan with contract contradictions that weren't transparent at signing. I've already filed a BBB complaint and am escalating to the CFPB, FTC, and Wisconsin DOJ. Consumers deserve clear, honest paperwork -- that's not what I experienced here. Closing: Avoid this dealership if you value fairness and transparency. read more

I am shocked this dealership has not been sued! They take advantage of people while claiming they help people. They sold me a very unsafe, wrecked, flooded vehicle. They did not disclose any of the issues the car had. When they finally agreed to take responsibility and rescind the offer, they tried to manipulate me again by handing me a repossession form to sign. When I refused to sign it on the advice of counsel they printed the correct paper, but Fran was very emotional and threatening to call the cops. I was calm and respectful. I just did not want to be taken advantage of again. I was stunned how unstable Fran acted. read more

This team went above and beyond to give me an incredible experience. The professionalism was superb. They were so friendly and helpful. A special thanks to Matt for being such a superstar. read more

Joe lied flat out !! I get car fax reports he said the car was blown up bald face lie I just seen the car going up Hwy 231 !! Joe at the Panama City Fl location is a scam artist !! The only reason I am not losing it is I do believe in God and there is no rest for the wicked !! How and the panama City Fl location on 15th st !! I have stopped 8 people from using you !! My numbers will grow !! Facebook page exposing Jd byrider !! read more

DO NOT BUY FROM THESE CROOKS. They buy vehicles from auctions. Do not inspect them. Clean them up only and put them in yard for sale. I bought a car here. Was a 2015 Dodge Dart. Beautiful car. Set up the payment arrangement with Francesca if CNAC. 1 one week after I bought the vehicle, it went south. Both struts and a claimed motor mount was bad. So they sold me a vehicle that could have killed myself, or someone else. I take the car to Philip, their mechanic on November 17 2023. Three weeks later they call me saying my car was ready. I go that weekend to get the car, and it was like nothing had been done to it. So they get the mechanic Philip to come in and go on a test drive with me. Well he did, he heard all the noises from my original complaint. I also asked why did they drive my car over 300 miles, they burnt a full tank of gas and left me on empty. He said they had to test drive it. So Philip said he wanted to keep it and Monday he would go over. Then my wife noticed a very noticable dent in the passenger fender, that wasn't there when I dropped it off. He said he would have that fixed. Well 3 weeks later I called Philip to get an update. Philip said he had to order a new transmission for it. So 4 months later I get a call from ByRider and cars ready. So I come down to pick up my car. The entire passenger side including side window, windshield, passenger headlight hood, fender, door is bad bad orange peel. The damage to the vehicle was never fixed, only painted over. And the paint had runin quite a feel places. I told them this vehicle was now unacceptable, I didn't want it. I had already paid $3000.00 into this car that I had only had in my possession for 7 days out of 4.5 months. They refused a refund, and refused to put me in another vehicle. Francesca took me into the managers office who told me that the bill was wiped clean like it had never happened. So I asked him about the 3000.00 that I had paid into the vehicle. He said, " like I said, this deal had never happened. What fucking Crook. DO NOT BUY FROM THESE CROOKS. Rip offs. read more

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My Experience with by rider: 3 years. The process to get a car with them was easy. After you purchase the vehicle is where the problems start. 1: As of 2023 they increased their oil changes that were promised to us for $5 to $35 without sending us a notification. Recent service desk guy told me it used to be $10 an oil change. They consistently lie to you. The website clearly states we offer $5 an oil change. 2: The service center seems to never be around when you call. (2-8 times) you need to call to get an answer. 3: Everyone is on their own page in the service department (Don't believe what they say, question them) 4. If you get an invoice to have something worked on they will do other things to the car that didn't get invoiced to be worked on and lie to you about what they did. (My experience was they added a GPS tracker 2 years later then they were supposed to when I went in to get my alternator looked at) They lied to me saying they never added it until I took a before and after photo of the gps tracker they recently added without telling me. *I know that we are required to have this shut off gps tracker but they added it without my permission 2 years later in an obvious location that made me think that I was being tracked by who knows. Seems sketchy to me! 5: IM WARNING YOU!!!!! to not buy from here. Unless you absolutely must. I was in a boat to where I needed to but this place is sketchy and the only way I would recommend this store is if they stopped lying to the customers and fired the ones in charge of the service department. Mainly the lady who answers the phone and the men who stand beside her complaining about customers. **** This would've gotten two stars purely based off of the sales department. They seem decent and have an understanding of how to be professional. read more

I was just upset because I didnt know how we was going to make it to work byrider has excellent staff and excellent cars you guys should come check them out read more

I'm so happy I found Byrider in Panama City, FL. Mark is awesome, friendly and clear on process of purchasing a used car. I recommend to see Mark if your buying a car. They have good used cars. read more

I don't recommend at all I had my car only a week and my car is now at the car lot bc it wouldn't start they have yet to work on my car and it's been since Thursday I need my car to be able to work and pay bills so I don't recommend either they gone fix my car or give me a car until mines is done this is bs I shouldn't be without a car all bc they didn't service the car good enough read more

This place uses discriminatory lending practices, I am a rideshare driver and do pretty well at it. They knew this up front. They put us thru 3.5hrs of paperwork, reference checks, everything to approve us down to calling our family and friends. To come out at the last minute to tell us because of our source of income they wouldn't sell us a car....BS. Why is it that after repeated requests for the price of a vehicle they refuse to give you one? They say it depends, say what?? So I guess we'll just have to make up a price as we go???? read more

At the end of August, Joe was able to help me get into a 2008 Toyota Camry which was PERFECT. Here we are in October & My car is absolutely amazing & just perfect for me. Its like he read my mind. He listened to exactly what my requests were (gas mileage, price, sedan, etc) & figured out what he thought was best for me & I agreed. I will say it is a little pricy in the long run BUT EVERY PAYMENT GOES TOWARD MY CREDIT What other dealership do you know that could would do that for you? My credit is terrible but they gave me a chance to show them I am loyal & they are helping me repair my credit. I love it. Now my sister is in a car that SHE loves because of Joe as well! With that being said, I received a $100 REFERRAL BONUS I'm amazed. Thank you Joe for getting my sister & I in a car at such a time of need. I love that he called to check on how I was loving it as well. Thank you, thank you, thank you. read more

I am an exotic car dealer and I am exposing this company after a friends daughter came to me for help. The level of accountability this company worked under was appalling. They even hung up the phone on me after being confronted. CNAC is a shell company financer for J.D. Byrider. They intentionally structured this company to extort money long term from anyone in hard times or not very knowledgeable in automobiles. This way their dealership name is never in question or legally exposed. The catch being we will finance anyone today and not show KBB/NADA of the vehicle. Under the notion the sales team is selling the car at its market value as they tell the customer. (Buyer be ware) But at some point you have a moral obligation to running a business. This dealer is so bad they would not even discuss the price of a vehicle before running the customers credit. Then they come up with a price they want to finance you at and tell the customer what cars they could potentially purchase. They sold a $3k car at $13,800 then push a short term loan on at 22% essentially selling the car for $18,848. This is probably the most scandalous company I have ever come across in all my years of owning a dealership. read more

STAY AWAY!!!!! Heres my story. I went to location in panama city, i really need it a car, a salesman (james gainey) said he can get me in a car the same day with payments based on my income. I was given a tour of the store and how their cars go thru several check-ups instead of showing the cars and prices. Then they ask for pay stubs to see how much i was making to "put me in the right car" after filling several papers waiting for 30 mins i got to talk to the lady that does the financing (kim). She told that they can get me in a car with weekly payments of $159 a week if i can do a down payment of $500, which i didn't have at the moment but $200, the said the can finance the down payment as well. I told them that "i haven't picked a car yet, how can you already tell me the payment" the salesman took me finally to the parking lot and showed two cars saying that they save lots of gas, i didnt like them and when pointed at the one i wanted he said he can get me that car. But it will be higher payments (all the cars were old ). After a few mins of looking around he got to pick a 2005 ford focus. They got me in a room to sign a bunch of papers and a camera recording the whole thing, i didnt feel confortable at all, but i really needed the car, i just wanted to be over with the whole thing and have my first car. so after putting my signature on all those papers i finally got to drive the car home. On my way home after driving for an hour i noticed that the brake pedal was getting harder to step on, i didnt know much about cars so i didnt pay attention to it. 4 days later on my way to work the brakes were staying on and the car overheated, i had to pull over and called them. They told me to take the car there and they will look at it. It was too far for me plus i had to pay to get the car towed , so i took the car to a local auto -service and $120 later i was driving the car again. Then 4 days later the car started making noises and the brakes sticking after driving more than 15 mins , so i take the car to get the pads replaced and the sound was still there, then i also got the drums replaced an the sound and sticking was still there. So $500 later i took the car to dealer service department. They said all it need it was an adjustment, but an hour later after driving the problem again. I called an scheduled an appt for the next week. The said that parts (drum,pads caliper )were not oem and that was causing the problem. So the order the new parts and installed them. $180 later driving back home the same problem but got worse the car, the car now started shaking also. I called really upset, i was not able to drive the car for more than 20 mins without having problems, all they said is to bring it over and they will look at it. I was done with that car. So i when to another dealer to get a car and try to trade in the car and transfer the balance left to pay to the loan. Well i was told that the car was worth $2800, and it was worth $4973 when i got it. And i was not able to transfer the balance because it was more than what the car is worth. Going thru the papers i noticed that the car was sold to me for $10.676 And with the interest i will end up paying $19.587 (4 TIMES MORE THE CARS WORTH). I called trying to get the piece of junk back and after talking for a few minutes this lady kim said that they will take it back but they report to credit bureau as a repo, at that point i just wanted to get rid off that piece of crap. In the other dealer i got a brand new car 2015 0 miles for the same payment so with interest i will pay $19.893, almost the same amount that jdbyrider was taking from me. This people claim they can help you get a better car with payment you can afford to help you build credit, when they actually dont care about you at all they just want to see how much they can get out you for an old car that doesn't work. You can get a better deal anywhere else. Dont believe? me google all the complains. Stay away. You have been warned read more

Renae was very sweet and very helpful. This is a great place to buy a car if you have bad credit however I wouldn't recommend purchasing a car unless you really don't have any other choice they wanted to charge us $20,000 for a $5000 (2008 Ford Fusion) car yes I understand that it is a buy here pay here and they help you build your credit.... it just wasn't for us! And I could go down the road and at the same exact car for $12,000 less than what they wanted to charge. They don't have any prices on their cars and when we asked they couldn't tell us until the very end of our interview. It almost feels like they just throw a price on the car that they decide that they want to charge because there are no prices anywhere. It Says inside that the prices are posted but I didn't see prices for any car anywhere in any spot of that building. So if you do decide to go check their cars out just make sure you do your research and know what you are getting yourself into, buying a car from them is not for everyone but they are very nice and very helpful and they will get you into a nicer car with less mileage. All of their cars were very very nice for being used cars and some over 10 years old. It's all just in what you want for yourself and this time it just wasn't for us. I am happy to say I found a better car for way cheaper from someone else. Thank you JD by rider for all of your time read more

Word to anyone who using them currently for auto services don't. I've written one review on their shady ass business practice but it seems the auto service is just as shady. 5$ oil change know what that gets you? Exactly what you pay for nothing. My oil light was still on and when I asked them about it they said it was a computer issue etc. well took my car to get oil changed at an actually place that does auto services and found out the filter was never changed how ya like that and I'm willing to bet the oil wasn't either and they just filled up my oil. After the change of oil today guess what THE LIGHT WENT OFF ! Shady SOBs will sell you an overpriced car and try to ruin it at the same time so your in debt without a car. Nothing but one big ass con. Do not bother contacting me either anyone from JD. not changing this review either just like I'm not changing the google one. I'm paying you people off and then hopefully will never have to see you in any capacity ever again. read more

Ok I visited this business today thinking I was going to a completely other dealership so that was strike 1. I was looking at a 2013 mercedes that was up for sale and because I totaled out my last car I don't have wheels to get to the dealer. I called the dealership and spoke with Rannae who seemed like a nice lady and she arranged for me to get picked up to come into the dealership. I came in filled out a bunch of paper work before even seeing the car I was interested in buying or even negotiating a price. I waiting around about 2 hrs and Rannae came back with a very outdated Huyndai sonata with over 100k miles on it along with a few other older model cars. I told her that it wasn't the cars I asked about and she replied to me "Well you need to find a ride back". I then went in and spoke with the manager and I asked if they really wouldn't give me a ride back and he said that I can ride back in the car I was suppose to buy. So I had to sped 70 bucks on a Uber to get back home! The worst costumer service I ever experienced!! Don't go there!!! read more

My son purchased a 2004 Buick LeSabre. They charge $11,000. for this car. The salesman explained to me the warranty covered everything except the brakes. My son did not read the warranty, and he signed all the necessary paperwork. The car warranty covered distributers. This car has a coil instead. The warranty they have customers to sign does not fit the cars they sell on the lot. My son came to me for advise. I looked all the paperwork over and advised him to take the car back. Kim is the name of the person he made the payments to. She is very unprofessional in her mannerism. He made all the payments on time except for one. It was made one day late. He had worked very late and the car lot was closed when he got off. He went up there the next morning and she was very loud, and very nasty. I very calmly in a loud voice shared what was going on to potential customers waiting on the salesmen. They decided to go somewhere else. Take notice they do not post the price of the car on the windows like other car lots do. Also take notice that most of the car they have for sell are nearly 10 years old. Check the bluebook value on the car your interested in first before you sign papers. If you need a car until you can get a better deal, then you might want to business with them. My advise is to put the least amount down and take it back as soon as possible. You would be better of to just leave them alone. They take advantage of people with bad or poor credit by charging them way more than the car is worth. The down payment they ask for is about half of what you can buy the same car for somewhere else. This is a legal form of loan sharking. T. Oquendo read more