They've taken good care of my 2014 Leaf over several service visits. Good communications, fair pricing, and even sent a video once documenting what was found along with optional other service recommendations. Being able to top up for a little extra range at their free DC fast charger when running local errands is a another bonus and incentive to have my service done there read more

Sales: Adrian Manager: Josh Finance: Tim Ideal car buying experience. I asked Adrian to make the process fast & he and the team delivered. 80 minutes in and left with the car I wanted & negotiations were fair. No pushy tactics, no secrecy, no bait & switching. They even came through with financing. If I'm in the market again I'll look here first! read more

Took my truck to them on January 12. It took them till March 19 to have it done. They never called me to give me any updates. I had to call them. Then all they had was excuses why I was not done when I picked up my truck you would think they would apologize to me for the inconvenience but honestly they want their $500 and get me gone. I recommend any other body shop than them? read more

Absolutely atrocious customer service. Mechanics are professional liars and gaslighting magicians. Sold me a decent car that had been flooded, lied about multiple services and when I attempted to have the issue resolved they repeatedly sent me off saying that there was nothing wrong with my car. I will not trust these clowns with another penny ever again. Even the GM had an attitude towards me for something They did wrong and I have Documented! read more

Unsatisfied with john Lee Mazda, when i bought car after transaction they gave me one Key and never mentioned they did not have two which one expect when purchasing vehicle. I paid hundreds of dollars to have 2nd Key Fob made. Secondly, the GMC Acadia's had evap purge pump problem they they never revealed.The first week the check engine light came on and had to be replaced. Sale specialist should be open and honest when selling vehicle. Be careful dealing with John Lee Mazda. Customer: Johnny King read more

Just did business with Shelly at John Lee Nissan and she was friendly and professional. Highly recommend you see her for your car needs.

If you advertise home of the lifetime warranty it should cover bumper to bumper. When I needed car repair I was told oh no that only covers the engine and the drivetrain. It's also not through the Nissan dealership it's through a third party. I bought my car new and I thought the warranty was bumper to bumper. It's not! read more

John Lee Nissan is terrible. My tires are insured up to 40k miles. I had a hole in my tire that I took in to repair. My tires have 25k miles on them. Then they tell me the insurance is void because my tread is too low and I owe $1400 to replace the one tire! Whatever you do don't buy your car here. They will try and gouge you for your money every chance they get. read more

I purchase a 2022 Nissan Frontier PRO-X from Eric Small at John Lee Nissan. Eric made the entire process an had the opportunity to easy and comfortable process. Eric was very helpful, always smiling, and listening to any questions or comments I had. When it came time to try and finalize the deal, Eric went out of his way to make the deal that I could reach within grasp. I would recommend Eric to anyone looking for a new or used automobile as he is a pleasure to work with. read more

John Lee Nissan - Car Dealers Near Me - Panama City, Florida

See all

Took my old car 2009 - 152000 miles in for a swap out. Got a practically brand new car. 2018 -17000 miles. Low miles great condition. Preston was phenomenal. Personable and definitely made sure I understood step by step. Broke things down for me and was patient with me. They gave me a great offer for my trade in and it really contributed to my purchase. It was the perfect day to have Preston on site because a smile and pleasant conversation can go a long way. Thanks again! read more

The team at John lee Nissan is great! Friendly and professional. They helped me get a car within my budget and style!

Great car buying experience with Gergo and John Lee. Gergo was very responsive, easy to work with and made the process seamless. There were no high pressure tactics and it was overall an easy, pleasurable and fast process. Thank you GERGO! read more

John Lee Nissan - Car Dealers Near Me - Panama City, Florida

Vehicles too high, service dept is terrible. They use deceptive practices and won't own up to their mistakes when you confront them . Service manager is rude. Stay far away from this dealership/service business. They will overcharge you and make things worse on service repairs. I'm now paying someone else to fix what they broke. read more

This is a perfect example of why folks don't trust auto dealerships. Charging $800 or $899 for a "Documentation Fee"?? That is a totally bogus charge! I feel for the folks that paid such a ridiculous charge. Despicable read more

Fensay was great to have in our corner. he was patient and so helpful. we really are grateful to have had him as our salesman. he was very personable and knowlegeable. thank you so much, Fensay read more

Eric Small was very helpful assisting us buying a car! Very satisfied with John Lee Nissan.

There was a complete lack of communication and transparency in my experience with this dealership. I will find somewhere else to service my Nissan. The problem was exppained in detail and advised what had been done to fix it. 8 Days later and I'm still hoping they fixed it. read more

So far I have been blown away with how friendly and helpful the team is here. I got to test drive a family friendly sports car the Mazda 6. It's a six speed manual bad a$$ ride. Next was the 370z which blew my mind. I think I'm in love and will be saving up for my next sports car. read more

See all

We had a truly great experience with this dealership! When we pulled up less than an hour before closing, Jermal Tolver met us on the lot before we had our car fully in park. He listened to what I was looking for and made it happen. The selection of vehicles to choose from on this lot was remarkable! The whole team (Jermal, Anton, the gentleman who did the final cleaning, and the manager on duty) that stayed until 9 on a Friday night were so accommodating. Jermal was also very thorough making sure we knew all the bells and whistles of our new Rogue, and he worked to make sure that we had all the information we needed before we left. No one made us feel like an inconvenience or a bother for being so late. We financed with Nissan and Anton was friendly to work with, knowledgeable about what he was doing, and went above and beyond to get us a great rate. I was very impressed with this dealership (the vehicles and the employees) and would highly recommend it! read more

I wanted to purchase a used car from them and completed everything online. The first person I talked to was great, then after that it went down hill. I spoke to sales person named Benjamin and what an experience that was, First he kept interrupting me when I would speak. After that numerous times he would just say that he was having a bad connection with the phone and he would not hear anything that I wanted to tell him. Then he insisted I come to the showroom multiple times after I told him no I would not since I wanted to be contactless like the website explained we could no. The second time we spoke on the phone was worst yet and he then told me to come to showroom again multiple times. I asked to be transferred to the sales manager and he refused me 4 times. At this point he said his manager would call me back as soon as we hung up the phone. 2 hours later, still nothing. I decided to call in and ask for the manager, from the secretary she hung up on me. At this point this place is a joke and have jokers working for them read more

We have purchased several new cars from John Lee Nissan, but recently we were in the market for a used vehicle. Maddy was extremely knowledgeable and made our purchase experience "easy breezy". The entire staff was friendly and professional. Stop by and Maddy will help you with your vehicle needs. read more

Great experience with Kasey! Ask for him for great customer service. I love my 2021 Versa!

Visited Nissan in a Sunday with big hopes of buying my first brand new car. Mike was the salesman who helped us and he was great....very informative, funny, and kind. 10/10 recommend read more

Worst experience at a Nissan dealership ever. We have owned Nissan vehicles religiously for 35 years and never had the type of experience we had today with John Lee Nissan. My wife took her 2017 Rogue in today for new tires, a break job, and oil change. She was also told there were 3 recalls on the vehicle, 2 of which she agreed to have fixed. I normally would have done this, but my wife wanted to give me a break as I had done extensive traveling recently and just got back into town last night. Seven hours (she told them she would wait for the car, but was never told it would take that long) and $2300.00 later she paid for the repairs and went outside to get in her Rogue, but it was not there. Every other dealership we have ever been to pulls up the car for the customer, but not at John Lee. My wife asked where her vehicle was and she was told by her service tech that he did not know and she would have to look for it in the parking lot. Her response was "you don't know where my car is?" The response was "I have no idea where it is at."Really, you have "no idea." My wife had to walk up and down the repair lot until she found her Rogue by herself!! When she got home and told me all this I called the service manager and he denied this happened, and constantly talked over me and cut me off. I finally told him to shut up and let me talk. I got Nissan's corporate number out of him and have filed a complaint. Will never, ever go back to this dealership for any reason, and our future business with Nissan hangs in the balance depending on corporate's response. read more

I was told that the folks at John Lee did their best to make a good car buying experience and that was the TRUTH! I came to see and. E on three different weekends and she was the best. Never lost patience even as I experienced some last minute buying anxiety (I'm kinda cheap lol) she gave me all the time I needed to feel comfortable with the purchase and made sure I got all I wanted. Thanks again Ms. E!! read more

John Lee Nissan - 2019 Nissan Titan 4x4 SV Midnight Edition - Car Dealers Near Me - Panama City, Florida

Photo for my previous review. Bad management, no respect for others property, dishonest, poor quality, poor customer support. From general manager to shop tech. I ve tried to talk to Mr. Lee but I could never get in touch with him. So that being said I had to hire a attorney to get the ball rolling. Its just sad to hear about a dealership taking advantage of its customer. Ask me any question you want. I have proof of all the times I visited the dealership about my truck. Stay away from John lee nissan/Mazda pre-owned. Because you will find out sooner or later about your purchase. Carfax are a joke. Because they hide info. read more

See all

Worst experience ever !!!! Rented a car to use for a week. Had a car reserved for 12 o'clock on my lunch break. When I got there there was no one behind the desk. After standing in the lobby for over 30 minutes. Employee of John Lee Nissan in Mazda asked if anyone was helping us. We said no so she called Brandon Who was supposed to be behind the desk for that time. 30 more minutes later they found him. He said he was in the bathroom. They bring up the car we reserved. Brandon looked at the car and said he needed to send it to be re-cleaned. So We waited. 20 minutes after that the car still came back absolutely disgusting. I found a cell phone in the car scratched off lottery tickets some white stuff on the seat in detail still didn't vacuum the car out. This is my mistake we should have left at this point. I was already late for work I needed the car so even though it was dirty and had absolutely zero gas in it I took the car. Then was instructed by Brandon that I needed to go to the gas station immediately or I would run out of gas so I did. On the third night of my week rental it was late and we were going home. The tire Blew out left us stranded on the side of the road in December with three kids in the car. There was no jack in the car just a donut tire. So we called some family friends to come help us and they put the donut tire on the car and we made it home. Went back to the dealership the next morning. So we can return the rental or at least get a regular tire. We talk to The head of the department mike schweers. This is the crazy part! Mike accused us of hitting some thing and said we must pay for the tire. We simply explain to him there's no way we hit anything. We had the tire in the vehicle and off vehicle if he would like to take a look at it. There was no scuffs on the tire and we absolutely did not hit anything. He refused to look at the tire. There was four vertical slashes in the inner tire wall. He starting to get hostile and said over and over you will pay for the tire. So we return the rental car. Then keep us waiting A hour to get to as punishment. He charged $160 for the tire to my card. For something we obviously did not do. As we were leaving Mike I said thank you to be rude because now we have purchased a tire for his department I will never rent a car or buy a car at John Lee Nissan and Mazda. I am a long-time Panama City resident. read more

See all

I bought my car with warranty and brought back to service and get fixed. When I picked up the car the service said no bill. Then they sue me??? I paid them for work that should have been under warranty. Car is still not fixed. I brought back again because I've already paid for the service and they said it's fixed. My brakes are still not fixed. Service is horrible. They treat customers horrible!!! Don't go here!! This place sucks!! Never again!!!! read more

Price gouging. NOT TRANSPARENT. HIDE IN TEXT. NO MANAGER OR SALES MANAGER OR FINANCE MANAGER WOULD REPLY. NOR DID I LIKE BEING CONSTANTLY NAGGED TO BUY A FWD 4 cylinder Rogue. (The only time I ever heard from the sales manager was for him to keep on talking at the rogue) And then I get in the car that I didn't want to drive in the first place, and I end up with a crude salesman. Going through a divorce, just hit by a hurricane, he was a married man, not even close to any kind of a person I would be interested in if I were even looking and I was not and will not be, so here I am driving a car among comfortable with, a nervous wreck right after the hurricane, trying to trade my car and I have to put up with him and his stupid whip cream jokes. I later attempted to try to play along, when it came to the car that I actually really wanted. And that's when they claimed up and refused to speak to me. Literally the man would not tell me the interest-rate, he would not tell me the trade-in price of my car, he would not tell me anything he just kept telling me over and over again in a text, the down payment in the monthly amount and it was non-negotiable. Sadly while I was in there, there was another man with his feet up on the desk crossed, saying that eventually a woman would "cave in " and pay the price he refused to budge on. Laughing about it. Extremely unprofessional all around. But, they made some money off of me in the rental car department while they were trying to play god with my credit and transportation. read more

Kimberly did a great job assisting me in my search for a new car. She was able to send over my pricing options so quickly and was able to answer all my questions right away. I did not purchase a vehicle yet but when I am ready I know I will use Kimberly again. read more

I can't begin to tell you how much I am satisfied with my new 2023 Titan. My salesperson, Maddy, was awesome. Not pushy or demanding in anyway and was so knowledgeable about the trucks features it didn't take me long to know this was the truck for me. I highly recommend your next purchase be from John Lee Nissan read more

Very poor morals, would NOT recommendbuying from them. I bought a truck from them- agreed on a maintenance contract rather than more for my trade in. Took the truck in for a oil change- they didn't have any oil for a diesel, which they didn't know until after draining my oil, broke the fuel filter housing which they refused to fix, and tried to charge me for the oil change, when I refused they said they could not honor the maintenance contract because they didn't know it was a diesel and would be too expensive for them. They also went back on a deal when my boyfriend bought a truck. They made a deal, had the trade in checked by their head mechanic before trade in was accepted and trade in value was agreed upon, and purchase made. Weeks later they decided they didn't like the deal anymore and threatened legal action for us to bring the truck back, because they didn't realize it was a diesel and was deleted. They treated us terribly. I would NOT recommend doing business with them at all. They will say anything to make the deal with no intention to hold up their end. read more

We had the most pleasant car buying experience we've ever had at John Lee Nissan. Our salesman Jermal was very knowledgeable about the vehicle we were interested in and patient with our many, many questions. I highly recommend seeing him next time you're in the market for a new car. read more

John Lee Nissan - Car Dealers Near Me - Panama City, Florida

Etoiel was amazing. After the Hurricane and now COVID I have been steadily trying to downsize to save more money. I was very upfront with Etoiel and she helped me tremendously. This is someone who truly does have the customers needs taken care of first. If you are looking for a new car go her! Make it your first stop! Just ask for E! read more

John Lee Nissan - My new 2020 Kicks. Thank you Etoiel! - Car Dealers Near Me - Panama City, Florida

See all

Eric Small made my car buying experience so easy and convenient! He was extremely professional and friendly! I'm a single mom of two year olds twins and was able to negotiate and complete almost everything over the phone. I'm so grateful, thanks again Eric! read more

John Lee Nissan - Car Dealers Near Me - Panama City, Florida

Stay away from this dealership if you want a good deal for what you pay. Bought a "luxury car" with a big price tag on it thinking I was getting what I am about to pay. Got hit with a "lemon car" even with the car being under warranty I found during an inspection after 14 days of buying the car that it had been in a collision no visible damage all the damage was undercarriage and only visible when lifted??? Crazy that the only way I could've notice the damage was if the seller Carsy provided me with the car fax or provided me with a full report but no they were not transparent and just focus get me out of there on my "certified pre-own" And of course I'm trying to claim the repairs thinking they will accept the fault of selling a car in those conditions but no I got totally ripped off and if you see in past reviews they didn't accept the fault and trying to deceive me, blame me and asking me questions like "are you sure you didn't collide with any thing"? I'm a person with a clean record never even hit a branch on the road. I'm very shocked that they were sooo certain that their inspection passed when clearly the car was in no condition to be sold, pictures shown for reference the collision looks old and I just bought the car how can a recent collision have corrosion like that. they took advantage of me because I went buying just by the looks. Don't get ripped off, I will definitely pursue this with legal. Its not fair to take Advantage of customers. Be fair and transparent. read more

See all

Wanted to trade in my Nissan Sentra. Jermal Tolver is an expert in his knowledge. He updated us and let us know about the current market and was very educated about the cars that were on the lot. Needless to say we drove off the lot with a beauty! Great customer service! read more

This is without doubt, The Best experience I have ever had buying a car in my life! Even in the middle of the COVID-19 pandemic (which admittedly was not the best time to buy a car) the staff was amazing. Maddy Harper may very well be one if the best sales associates ever! Absolutely friendly, caring, professional, and bursting with energy and a smile as bright as the Florida sun! Maddy genuinely wants to help you get what you need and makes the experience a joy. Then when I went to sign paperwork, Josh made me feel like an old friend. We got through the paperwork easily and shared laughs along the way. What an amazing team of people John Lee Nissan has here! If you need a new or used car, do yourself a favor and come here! You will NOT be sorry you did! read more

I highly recommend Antone if you are looking for a vehicle. He is fantastic and will take care of you.

We looked for a car for our new driver and Jarmal was very kind and helpful in getting us the best deal we could for the car we wanted to purchase. The process was easy and seamless. If you need assistance and a good dealership go to Nissan and ask for Jarmal. You won't be disappointed! read more