My father, a proud Veteran, recently passed away and left my mother a small life insurance policy. He specifically wanted her to use it to buy a reliable vehicle. She purchased a used 2020 Chevy Trax from Bill Byrd Kia, trusting their assurances--both to her and my husband (a mechanic)--that the car had been fully inspected and that any necessary repairs would be handled. My husband even provided them with a list of items to check. The only issue they acknowledged at the time of purchase was the tire pressure light, and they told us the sensors would be ordered and installed later. However, my mother never received a call back about those sensors. Then, within a week, the check engine light came on. Because of her experience so far--dirty interior, broken promises about the sensors, and overall lack of professionalism--she didn't feel comfortable returning to Bill Byrd Kia. Instead, she brought the vehicle to Bill Cramer Chevrolet, where they found the catalytic converter needed to be replaced and finally addressed the tire pressure sensors. The repair cost totaled around $3,000. On top of that, she had to leave my car at the shop for a week and rent a vehicle--additional expenses she couldn't afford, especially after just losing her husband. More repairs were needed, totaling another $1,000, but she couldn't cover them. She had already spent over $11,000 between the vehicle and repairs. Ultimately, with the help of the Chevy dealership, she was able to trade the car in for a new one, using the remaining insurance money. She brought the repair bills to Kia and spoke with Manager John K., who said he would discuss the matter with the owner and call her the next day. She never heard back, and when she followed up, he told her they would not be issuing any kind of refund because it would "not be beneficial" to them. Not only was my mother sold a defective car, but she was also treated with complete disregard and disrespect. It's deeply upsetting that a business would take advantage of a grieving Veteran's widow--especially after being given a chance to make it right. I am extremely disappointed and angered by how this situation was handled. No one should be treated this way, especially not someone in her vulnerable position. read more

Joy L. My Veteran husband recently passed away and left me a small insurance policy and wanted me to use it on a reliable vehicle. I purchased a 2020 Chevy Trax from Bill Byrd Kia, yes it was a used car but they promised me that everything had been checked out except for the tire pressure light and they were supposed to order the sensors and I never heard back on when they were to come in and then the next week the check engine light came on and I was not going to bring the car back to Kia(they couldn't even fix the sensors), so I took the car to Bill Cramer Chevrolet and they had to replace the cadillac converter and the tire pressure sensors to the tune of $3000.00. I had to leave my car for a week and had to rent a car, now as I said my spouse had just died so I had no extra money for all of this and it was going to cost me another $1000.00 for things that were also wrong with the car. I had already paid over $11000.00 for the car and repairs, I had no more to pay so I traded in the car for a new vehicle, not wanting a payment so I used the remainder of the insurance. I took the repair bills to Kia and spoke with the manager John K. and he said that he would have to talk to the owner about a refund. He was supposed to call me the following day, but I had to call him and he said that they could not help me because it would not be beneficial to them to refund my money. So not only do they sell junk cars but they do not have any respect for Veterans, their spouses or their customers. I have never been so pissed off and disappointed in an establishment that would take advantage of a Veteran's widow. read more

Put motor in Sorento and had it back there over and over again just wanting more and more money from me. Being buying and dealing there since 1993. Not again and will tell all my family and friends about my terrible experience the past several months. They wouldn't even offer me a loaner. Had to rent a car from Avis which wasn't cheap. This went on for a good two months. They didn't care. read more

Tyler Mackintosh He stated that he wasn't going to pay 2000.00 for brakes that were bad on a car he sold not even 24 hrs prior. He stated that the contract was final at the time of purchase.. not 3 days My father asked if that was how he treats veterans he said what's that supposed to mean ... he said he was a veteran too so what. Nothing but horrible customer service skills and trying to sale not reliable merchandise read more

Great people to work with purchasing a car. For me it was the first new car I'd ever purchased by myself. I was lucky to get Jeffery Gainer for sales but have an idea any sales person would have been almost as nice. Jeffery was patient, answered all my questions, gave me some experienced information of his own and helped with my insecurities and appreciations all the way. Jeffery had an accident and referred me to John Noble...the general manager, who was just as patient and informative and drove to the car rental to drop off the car. A very personal and experienced dealership...thank you ALL Kia of P.C. read more

Amazing experience! This car is the first one that i got on my own, and i was pretty frightened to bring it to be fixed on. Mr. Joe Triola made my experience 10000x better and ensured good service, with great conversations on top. I hope i get Joe everytime and i hope everyone else that decides to bring their vehicle to Bill Byrd Kia, gets to experience Joe and how wonderful he and the company in itself are. read more

So my car was reported stolen in Sep 2021 and then recovered in Dec 2021 with a State of Washington tag on it. The police did let me know who the tag belonged to so I made contact with her and she advised me she traded her vehicle in at Bill Byrd KIA which had that license plate on her vehicle when she traded it in. Apparently the employee who still continues to work there took the tag off her traded in vehicle and placed it on my vehicle which was involved in an accident. How do they allow an employee to continue to work there after he's committed theft. Well according to KIA Headquarters in Georgia this is a franchise company so they don't have to go by the rules and slap their employees on the wrist and call it a day. I will go to the media with this until this is fixed correctly read more

Bill Byrd Kia - Car Dealers Near Me - Panama City, Florida

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Very disappointed in the service. Tried to buy a new car and was lied to several times by salesmen, general manager and secretary. We ending up buying a new 2023 Sportage Priemer from Tallahassee Kia dealership and Very pleased with them. Then 4 months later called regarding oil change at Bill Byrd Kia , for convince. They put me on hold 10 minutes picked up hearing all kind of yelling and then they put me back on hold again for another 15 minutes. !! Their service department has just as much chaos and bad managment as the sales department. read more

Thank you Bill Byrd Kia for contacting us and scheduling our car for repair. We trust that our A/C will work great and we won't be roasting anymore. We will continue doing business with you and always planned to but we were very disappointed in the service at the moment. Thank you for returning our faith in you. We received excellent service with a smile and a good affect from all of your mechanics. read more

Took my telluride in today and they were wonderful. Best customer service I've ever received at any dealership in the 30 years I've owned cars! Thanks Jerrad and everyone in service department!! read more

HUGE shoutout out to Don Donohoe and his crew at Bill Byrd Kia, they are amazing! They had amazing service and everyone was so kind! I absolutely love my Kia Soul read more

Bill Byrd Kia - Car Dealers Near Me - Panama City, Florida

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Worst dealership I've ever experienced. They will sell you a defective car knowingly. They had 2 attempts to fix my car and ultimately made the damage worse .... It's only been 2 weeks and a half within purchasing the vehicle. The general manager Tyler has very little to no experience about customer service. read more

I have had 4 Optima's, Two of which I bought from Bill Byrd a 2017 & 2019 Optima S model panoramic roof etc.They all were trouble free except for a computer update. But recently had a crash sensor go bad which they diagnosed,repaired and drove me home. They are the most friendly, courteous people I've ever dealt with, especially Allen in service gets things done. Also taking into consideration hurricane Michael 10/10/18 the business was destroyed and now it's bigger & better than ever,to Everyone that's employed there! Ron M. read more

We just left the lot we walked the lot walked inside the show room walked around the show room I was there I had $42,000 cash to buy a car was not acknowledged so we're going to go to another city to buy a car on yelp read more

I bought my Kia from Bill Byrd in August. The salesman (Dan) was very patient and helpful. He spent hours with us while we drive three different models. The car has been wonderful, a Sportage averaging 31 mpg. Service has been fast, friendly, and reasonable. Things have vastly improved since the old, bad reviews were posted 2-3 years ago. read more

Great experience with our auto purchase, got the vehicle we wanted and a deal within our expectations. Entire staff was a pleasure to work with. read more

Poor customer service. Took us three times to get greeted when we walked in. After we finally were able to talk with a representative we had sat down to go over pricing about one of the cars. We asked about rebates and mike said he would contact us the following day with more in depth information. We never received a call or a text so we reached out to him to have him respond with something along the lines of "just pick a car well give you a deal. Da warranty is bomb" honestly wasn't even sure what he was trying to say. We decided to drive the extra hour to fort Walton Kia had excellent customer service and they did everything to help get the right price. Walked in and out with a new car in the same day. Take the time to go to fort Walton you won't be disappointed! read more

Nick Harris gave us hands down the best sales experience we've ever had purchasing a car (and I've bought quite a few cars). I called ahead of time to be sure the vehicle I wanted to see was available. I drove straight there from the beach and he had the van pulled out, washed, and had even blown up balloons for it! The numbers were easy to understand and made sense. The manager (I believe that's his title- he's the person who ultimately approved the price) gave us a bit of a rambling speech that sounded like old-school car selling tactics and had an "oz behind the curtain" vibe as we couldn't talk to him or meet him until very close to the end of the process. Nick remained absolutely professional and made sure we completely understood everything (we did). Then we went to Tyler who was absolutely wonderful as well. He was very knowledgeable and helpful in picking the add-on packages that were right for us, and he was very honest about some that wouldn't make the most financial sense for us as well. Once all the paperwork was done the detailing department had gone so Nick scheduled a time (around my convenience, of course) to come back and have my van detailed for free. Overall Bill Byrd seems to have a great team. Knowledgeable, helpful, personable, and genuinely good guys. 10/10 recommend :) read more

While traveling to Panama City Beach my Sorento began making a loud noise. I worried all weekend about what it could be and the cost of the repair at the beginning of my vacation. I called the Service Department first thing on Monday morning. I was able to get my car serviced the same day. Upon arrival Alan from Service quickly identified the problem and Ross got busy on the repair. The repair was minor and covered by my warranty. Alan and Ross had me back on the road in less than an hour!! What a relief! First class experience. Thank you. read more

I could go through all the events but I rather just say: Do Not do it!!! Get something with less warranty but with better manufacture! That would realistically save you more money!! read more