My car lasted a whole six months,payed 8000 dollars for it .Insurance gave me 6500. It was in the…read moreshop more days then it wasn't never fixed .

I bought a 2013 Ram 2500 Laramie almost a year ago there and the truck has been nothing but issues…read more 1st thing I noticed was notification on dash said turn signal was out and it was not. Salesman told me it was because it had LEDs. On further investigation i found most of the LED lights that suppoedly caused the issue were factory when i went to install the proper conversion harness. There are some that are not factory because they are missing the RAM logo that the other ones have. Then I investigated further and found other aftermarket body parts indicating that it had been involved in a collision. They had behind the paperwork that they produced said it had a clean history report. According to their salesman they also oown Taylor Chrysler Jeep Ram. If that is the case then they would know there is aftermarket body parts on it and there was something wrong with their report. Next thing the check engine light came on and I gave them every code that my truck said was wrong with it. All emissions system problems. They said no problem and I dropped it off. They said battery cable was loose and gave it back. Then after several driving cycles the light came back on for the same issues. Indicating all they did to fix it was reset the ECM. I called and a woman told me they were with other customers and no one called me back. I called several more times with similar results. I reported to BBB and they said they gave me a 90 day warranty and conveniently no one remembered me calling. I am hearing impaired so I didn't hear the brakes making noise until after I got new hearing aids. I asked my wife and neighbor if it has always done that and they said yes. I found a locked up caliper, missing brake pad, broken leaf spring, and all components of emergency brake missing on right rear. I brought this to their attention via BBB complaint and they said it passed state inspection. Which i know is untrue or their inspector needs fired because it had a gouge in side wall of right rear tire when I bought it, all tires were mismatched, emissions system issue, broken leaf in spring pack, message saying turn signal out, and missing brake parts. Missouri state patrol said missing parking brake components wouldn't cause it to fail but everything else i mentioned would and the statute of limitations is 5 years to report it but it was strongly encouraged that you report such cases as soon as you find out and don't fix anything. Some issues still exist that would cause it to fail. It will going through inspection this year even though inspection is supposed to be good for 2 years per Missouri State Patrol. Will update when it's inspected if I can. They hid everything wrong with paperwork and spray paint literally because they spay painted the rocker panels and I wore off showing rust a few months after I bought it. Not sure what else they covered up literally just yet. My advice don't buy from either one of their dealerships and if you did go get it inspected immediately by a reputable place like Piney River Ford.

We financed a car through here and it had many problems! One including the motor! It wasn't even a…read moreday that went by before we found out the air didn't work! I believe they sold us a lemon, I paid the note on time each month until I decided to send it back because there was so many problems! They got me, I would not refer them to anyone!

I wish that I can give them zero stars! this place is a joke! First they sold us a car that we…read morecouldn't even get registered because it had a duplicate title. They didn't feel a bit sorry for what they had done. Then we turned around and bought another vehicle since they had already sold our trade in and I'm not even kidding we got it home and it started smoking! $8,000 worth of problems and warranty only covered $5,000 of it so we had to come out of pocket a extra 3k. In the meantime we are out over 1200 in rental fees as well! The owner laughed at us when we called her. DO NOT BUY ANY CARS HERE THEY ARE CROOKS!

Great bank that is truly focused on being the best community bank in Franklin, St Charles and west…read moreSt Louis Counties. Their senior management team is accessible to all.

I'd give ZERO stars if that was an option. This bank is an absolute JOKE. It nickel and dimes your…read morefor everything and the customer service (and basic counting skills) are pitiful. Twice, within two weeks (same teller), I had my money (from a business deposit--cash) come up over $400 short when I went through the drive through. I count money for a living.. so was very concerned when the drive thru teller suggested I was short at all. I went into the bank and requested that they count the money out with me on the counter. They informed me that they could not do that, and that the money counter machine had already "eaten up my deposit." They would not know the numbers or any discrepancies until the end of the day. Guess who never got her money back?? ME... I'd love to know where that money ended up!!! Different issue: I had a fraudulent purchase made from my business debit card and called in to report it. The fraudulent purchase was close to $100 and made to a Bar and Grill across the country. Never mind that I've NEVER been to that state, it was also clear that NO other purchases were on my account from that state. No hotels, no car rental, nothing. In fact, I was still using my card locally on that same date. That would seem pretty obvious to me, but I suppose we aren't all masterminds here. Once I placed the call to flag the fraudulent purchase I was informed that they do not offer any sort of fraud protection for business accounts. Yeah, so I am out that money?! Unreal. Another issue: I am a business and typically I print my own checks at our HR with a check printer (yes it's 100% legal). I had ran out of ink for it, and needed counter checks to get by until I could replace the ink. I also work approx 100-120 hours a week, and I did not have a chance to get the ink replaced for a couple weeks. I went in a few times for some counter checks, in which they made me purchase $.10 a piece, no big deal. The second week the lady told me I could not purchase any more counter checks from them. And rudely stated "That I needed to figure something else out because they aren't in the business of check printing." Final straw: Today I am doing some bookkeeping. I was unable to locate a couple of bank statements, so called in to see about getting some emailed to me. They informed me that they would be charging me a "research fee" at the ridiculous rate of $30 per hour with a $15 minimum. Whoa!! As if that wasn't mind blowing enough, I was told they couldn't email me the statements (to the email THEY HAVE ON FILE) -- even though I have had a business account there since the beginning of 2023 and they clearly know who I am!!! I'm so done. If you're thinking about banking here... think twice. There are plenty of more reputable banks in town that don't feel the need to nickel and dime you to death, and actually understand what it means to have customer service. They also know how to accurately count cash, which is a definite plus for a bank. LOL

Shoutout to my man Carson, dude really went above and beyond to get me the car i exactly wanted…read morewith a great deal! Seriously ill never go anywhere else for a car!

About a Jeep Compass. And I never got to test drive it. It has been a problem ever since I own it…read more I've taken it to the shop once and they said nothing was wrong with it. Now I'm taking it back again because there is something wrong with it. If I would have got to test drive it I would never have bought it.

Complete liars. I was told because of their error in paperwork if I didn't come back to the…read morefacility an hour away in the snow he could easily sign a paper to take my car away. They stopped accepting my payments and stated the above let me clarify! I had to have my mom make the payments. Oh there's more and I will be displaying it all. Don't do business with them at all Jordan is a nice person there though

CROOKS! Do NOT DO BUSINESS WITH THESE CRIMINALS. Overpriced cars, taking advantage of those with…read morelittle to no credit, and terrible mechanics. Once the car is paid off, they couldn't care less about your business or needs. A friend of mine bought her car from them, paid it off and had some mechanical issues that they said they would cover. Kept her car for over 2 months, quoted her one price and charged her twice the quoted price. To top it off, the car was in worse condition than when she took it in. I really don't see how this place is still in business. Blood suckers who prey on the less fortunate. I wish I could give a No stars rating.

Absolutely amazing experience! Brian and Aaron can get anybody financed!!!!read more

I purchased a 2013 RAM 1500 from Travers Automotive GMT in March 2025 with a 30-day warranty…read more Within 15 days, the brake system completely failed. I was forced to bring it to their affiliated garage, Premier Auto (required to keep the warranty valid). They told me the brakes had been inspected and repaired. Only weeks later, the brakes failed again. This time, they told me it was just a defective caliper. Then, just a couple of weeks after that, the brakes failed for a third time. At that point, both the shop manager Mike and the office manager Mike told me my brake pads had worn down so low they had actually "fallen off," causing the calipers to overextend and leak fluid. That explanation makes no sense for a truck purchased less than three months prior -- and one they had supposedly "fully inspected" twice already. Instead of honoring responsibility, they lied, shifted the story each time, and then made me pay $600 out of pocket for that third repair, even though the problem had never been properly fixed. Less than 48 hours later, the brakes failed yet again. During this same period, the tie rod end separated, which led to uneven tire wear and a dangerous highway blowout. I had to tow the truck to Dobbs, spend $585 on two new tires, and another $600 in electrical repairs for problems caused by a dealer-installed device and a defective key fob. Altogether, I've spent thousands in repairs for a truck that remains unsafe and undriveable. As an independent masonry contractor, I've also lost tens of thousands in business because I cannot transport materials or equipment to job sites. And to make matters worse, when I called Sales Manager Brian to ask for a solution, he literally hung up on me. When I asked him if Travers sells bad cars and doesn't care, he responded: "Yup." Travers Automotive GMT and their affiliated garage, Premier Auto, have shown a pattern of lies, deception, and negligence. They sold me an unsafe truck, failed to repair it, shifted blame, and treated me with disrespect. Their conduct has endangered me and my family and caused devastating financial harm. I strongly urge others: avoid this dealership at all costs.

5 earned stars from my personal experience and encounter with Al West Nissan Rolla Mo. Often when I…read moreread reviews I find that people are upset and venting about things that really are not helpful to a person who is simply trying to decide where/who to do business with. You as the consumer who is making a purchase is equally as important as the Seller delivering the merchandise. When spending your hard earned money do your part, research and educate yourself about what your buying and UNDERSTAND what you are signing and agreeing to. I have truly have had terrible experiences with dealerships and being financially taken advantage of. With that being said when I'm looking at reviews I'm looking to simply find: 1. Will I be treated with respect? 2. Will I be heard when I am voicing my needs? 3. Will my questions be answered with clear communication? 4. Will I be pressured to purchase anything I'm unsure of? 5. Will hard inquiries hit my credit report before I have even decided my best financial options? 6. Is business conducted in a professional fair manner? After doing business with AL West today my Faith in Good business has been RESTORED! Nothing on paper was conducted until I MADE MY DECISION, NO PRESSURE TO PURCHASE, I was treated with respect, heard, and no question left unanswered. I was more than fair. I was treated GOOD. I was given top trade in value for the first time ever! As I went through the process today, it was evident that this team effectively and with each other. Every person I came in contact with was friendly and professional. Don't pass this dealership up if you're looking to purchase a vehicle. THANK YOU AL WEST!! -Tanna Eickelmann

I was going to drop this but saw a post on Facebook which I replied to. That person had the same…read moretype of bad experience I had so I am copying my post here. I have all of the texts and emails from dealership to back this up. From my post on Facebook. I would not give this dealership one single penny of my money. The absolute poorest customer service in the region. In October 2025 my wife and I decided we wanted to buy a new Nissan Pathfinder. We had not purchased a brand new vehicle in more than 30 years. It is the same distance from our house to Springfield or Rolla. We chose Al West to give a smaller dealer our business. Really bad choice. Our salesperson was very knowledgeable. I have no beef with her. We decided what Pathfinder we wanted and the options we wanted. They did not have what we wanted but said they could get it. First one they located they said the dealership sold it before they could get arraignments made to pick it up. No big deal. I can see how that could happen. They sent us a copy of 2 more vehicles. We said we would take them and each time the deal allegedly fell apart before they could acquire it. I should have moved on but I did not. On their 4th try they located us a car and sent us the sticker on it for review. It was exactly what we wanted. Had all the options and color and interior were exactly what we wanted. Pricing was good also due to a rebate. We told them we wanted it and to move forward. Al West said it would take a couple of days to get it in. Great. No problem. Dealership called us and said they had our vehicle in and would take a couple of days for dealer prep. Ok. No problem. They asked us if we wanted the protective coating put on the car. Sure. Put it on. On the day before they delivered the car to us I got a call from their big dog behind the closed door. He said good news. Your car is ready to be delivered. I said great. Big dog said, "by the way this isn't the vehicle we sent you the sticker on. This one does not have the type of back seat you wanted and does not have all of the options the one had on the sticker we sent you". Ok. The seat wasn't that big of a deal. The extra options were not that big of a deal either. My gut feeling was to tell them to shove the vehicle where the sun don't shine but I did not. We were this far in to it so I agreed to the purchase. They deliver our vehicle the next day. The vehicle was close enough to what we wanted and we said ok. Not exactly what we wanted but close enough. Our salesperson handed us the paperwork. Funny thing. The one they delivered to us had less options, not the interior we asked for, and the price was higher than the one we said we wanted and thought we were getting. At that point I should have told them to stuff their vehicle. I called them out on this. Mystery Man said this one didn't have some sort of incentive like the other one did so it had less options and cost more. Redneck Mark wanted to send them packing for lying but Mature Mark looked at the numbers and determined cost wise there was not that much difference in pricing so we accepted the vehicle. I should have listened to Redneck Mark. In January the coating they put on the window separated. When the sun hit the windshield low it was like the vehicle has been thru a sandstorm. Took it back to them. Their detailers "removed" the coating from the windshield and said we were good to go. Drove it off the lot and when the sun hit the windshield it was as bad or worse than before. Within 5 minutes of leaving the lot I called them but no answer so I left a voice message. They never returned my phone call. Took the vehicle back to them a week later. They looked at the windshield and said it was pitted from the factory. They gave me a number to call Nissan to file a claim. A good dealership would have done this for me. I did what Al West said to do. I filed a claim with Nissan and they gave me a claim number. I immediately forwarded my claim number to my salesperson and called her to confirm. I waited. Sometime in February after about 3 weeks of waiting on Al West to call me I called them. They said they were waiting on Nissan to contact them and did not offer to contact Nissan for me. I contacted Nissan and they said it was the dealers responsibility to contact them. In the meantime I had my first oil change done at Al West. Later I got a survey from the service department. I didn't realize it was for the oil change and thought it was for the window. I blasted them hard on the survey. The service manager immediately called me asking me to remove my comments or answers from the survey since the survey was for an oil change and not service on the windshield. He assured me he would get to the bottom of my windshield problem if I would correct his survey. As a decent man I corrected the service survey and waited for the call for the windshield problem. That was March. They never returned my multiple phone calls. pitiful service from the top down.