I'm not sure why there is so much smack on this lot. but I've dealt with them for 7 years and when…read morethere was an issue- they helped. but you have to be willing to help them as they help you- as for anywhere. technically this is an "as is" lot. but any time I've reached out- and was willing to help myself as much as they are willing to help me despite their "as is" they have had no push back! The people who complain about this lot are the ones who expect people to read minds and approach everything with an attitude. Rather than as shit happens and they are just as human as we are. I reccomend this lot over any lot in the area. Hands down.

I'm not one to post reviews, but enough is enough and I would like to save at least one person from…read morehaving the same experience I've had. I started the process of purchasing an SUV with Jordan's last October. Since leaving the lot with my 2017 Ford Escape, within the first week or two we, my parents and I, discovered my breaks and rotors were out, ground down to the metal even. Next we discovered there was practically no oil left when I went to Walmart to have the oil changed seeing as this was a new car to me. The Walmart employees also informed us the skid plate was being held on my zip ties. The next problem occurred about 2 months after where we took the car in to have the tires rotated and balanced due to some shaking and they informed us the lug nuts were swollen due to age and not being taken care of. As for the shaking, turns out both CV axels on the front of the car were cracked. After that issue was fixed, a month later the transmission went. Next on the roster of fixes were the almost bald tires. And now only 10 months of having this nightmare, the block to my engine is cracked, therefore my engine is done. During all of this, my O2 sensors were out and my AC was just about done in. I tried looking into Lemon Laws after the breaks fiasco, but Jordan's had provided an inspection through a dealership they work with. After months and months of throwing money at this car, I am sick and tired of this. I HIGHLY suggest you don't bother stopping here unless you want to deal with the stress and the pain of constant throwing money at a heap of junk. I know in all of this, my parents and I should have done a better job researching common issues in certain brands of cars we were considering, but that lesson has been learned, along with demanding I find my own place to have the car inspected. Save yourself money and definitely go somewhere else!

Had to put 1200 dollars into the car just to get it to run right . The four month warranty is…read morebasically a joke. It is only taken by two franchise auto centers both that are overpriced. I still have to get a new hood because it is in real bad shape,I knew when I purchased it,it would have to be replaced eventually but I didn't think it would be three months later. So needless to say I would not go back there again

From the owner: Welcome to our dealership, your go-to destination for new, certified pre-owned, and classic cars…read more We offer an extensive selection of vehicles, from the latest models to meticulously inspected pre-owned cars and timeless classics. Our team is dedicated to providing exceptional customer service, ensuring a seamless, no-pressure buying experience. Enjoy transparent pricing, flexible financing options, and convenient home delivery services. Whether you're searching for a new car, a dependable pre-owned vehicle, or a classic car to cherish, we are committed to helping you find the perfect vehicle with ease and confidence.

I purchased a van from K & A Quality Auto on April 12th 2013. I drove down from St. Louis to check…read morethe vehicle out. Although I am no mechanic, the van looked to be in reasonable condition and the 15 - 20 minute test drive also suggested the vehicle was in good condition. The salesperson, named Jason, also assured me that the van had passed inspection and that they have a mechanic who goes over all their vehicles to make sure they are good. The van had a front headlight out - something that would have prevented the vehicle from passing a state inspection so I became wary. After looking under the hood, it was revealed that the transmission fluid looked as if it had never been changed. I personally don't know enough about transmissions to have immediately noticed that the dark fluid meant a completely shot transmission. I just assumed it needed a flush, Jason agreed, and he took the amount a transmission flush off the total - bringing the car sale to $3500, a price I would later learn is what the vehicle I purchased should sell for in excellent condition. I didn't even make it to Sullivan, Missouri (just shy of a 45 minute drive) before the transmission started skipping. At stop signs it would get stuck in gear and would suddenly jolt forward. I figured it was because the fluid needed to be flushed and took the van promptly into the shop the next day. The mechanic at Meineke wouldn't even touch it. He said that the fluid had bits of clutch in it and that no flush would save it. "Take it to an actual transmission shop." I took it to a nearby transmission shop, and after an hour the guy told me the entire transmission was burnt up. It completely needed to be replaced. I hadn't had the car for even 48 hours. The transmission shop continued to look through it to see if certain parts could be replaced, but the tranny was so bad that he literally told me everything was destroyed. I called the dealership immediately. Jason expressed concern, and then offered to sell me a warranty (after the car's purchase and after it had already be looked at) that would "completely" cover the cost of a new transmission. I asked about trading in the car or just selling it back. I was ignored and again prompted with buying the warranty. I had little to no choice. I'm a poor college student, and was in dire need of a car after an accident cost me my last vehicle. I didn't want to pay for the warranty nor did I feel I should have to. Jason offered to cover half. Once the warranty was purchased, I had to wait an additional two weeks to receive the warranty card to get work started on my car. Once it was received, I went back to the shop. The warranty also turned out to be a total sham, and at minimum the new transmission would cost me $1,000 at minimum should the warranty company actually decide to pay out - a decision they would come to after I paid $300 to have the transmission completely torn down and itemized even though 2 different mechanics could tell by looking at it, that it was bad. I called the dealership again. Jason stated he would call the warranty company. I received this excuse for a week before he simply stopped returning my calls. While it is speculative to say that Jason knowingly sold me a car with a bad transmission, it is hard to think otherwise. Both St. Louis mechanics told me that anyone who regular deals with cars - dealers and their mechanics that run through their cars to make sure they check out - would have immediately known the transmission was bad. And ultimately, it is just bad business to sell a car to someone which turned out to have a bad transmission 48 hours later. No reputable dealer would let a customer be that upset with their purchase shortly after the sale when their business is so word-of-mouth. K & A Quality Auto seems to not care about their reputation, and that is the worst type of dealer to buy from because they will literally sell you anything without any moral responsibility. I feel swindled, and that I was repeatedly told "we'll get this taken care of" to simply keep me off their backs. I didn't even get the title until after the inspection was expired. Shocked, taken advantage of, and out $3500+. Sold a car in terrible condition at an excellent condition price.

Very thankful as to how helpful they are! I got the exact car I wanted in the price range I needed…read more I recommend them to anybody looking for a vehicle for sure :)

We financed a car through here and it had many problems! One including the motor! It wasn't even a…read moreday that went by before we found out the air didn't work! I believe they sold us a lemon, I paid the note on time each month until I decided to send it back because there was so many problems! They got me, I would not refer them to anyone!

I wish that I can give them zero stars! this place is a joke! First they sold us a car that we…read morecouldn't even get registered because it had a duplicate title. They didn't feel a bit sorry for what they had done. Then we turned around and bought another vehicle since they had already sold our trade in and I'm not even kidding we got it home and it started smoking! $8,000 worth of problems and warranty only covered $5,000 of it so we had to come out of pocket a extra 3k. In the meantime we are out over 1200 in rental fees as well! The owner laughed at us when we called her. DO NOT BUY ANY CARS HERE THEY ARE CROOKS!

Buying a car is usually about as fun as a root canal, but these folks actually made it painless…read more They didn't upsell, they didn't judge, and somehow they survived my sass through the paperwork. 10/10 for patience, 11/10 for kindness. Miracles do happen--and apparently, they sell them on four wheels. Thanks so much Lorena

I hate Carmart I don't ever recommend getting a car there. The first month I got the vehicle my…read moreengine went out and them everything went down hill from there. I paid my Car Payment but forgot to pay 30 dollars and they would not stop Harassing me. I get it it's their job but three times is pretty excessive and it's on the border of harassment. I'm so tired of not being able to pay my car off cause they add an excessive amount of interest every day It's freaking stupid. Do not get a cat from Carmart: they we'll sue you if iyour car gets repoed for 7000 when the car is only worth 1500 in the blue book: there like slum lords for the car industry

5 earned stars from my personal experience and encounter with Al West Nissan Rolla Mo. Often when I…read moreread reviews I find that people are upset and venting about things that really are not helpful to a person who is simply trying to decide where/who to do business with. You as the consumer who is making a purchase is equally as important as the Seller delivering the merchandise. When spending your hard earned money do your part, research and educate yourself about what your buying and UNDERSTAND what you are signing and agreeing to. I have truly have had terrible experiences with dealerships and being financially taken advantage of. With that being said when I'm looking at reviews I'm looking to simply find: 1. Will I be treated with respect? 2. Will I be heard when I am voicing my needs? 3. Will my questions be answered with clear communication? 4. Will I be pressured to purchase anything I'm unsure of? 5. Will hard inquiries hit my credit report before I have even decided my best financial options? 6. Is business conducted in a professional fair manner? After doing business with AL West today my Faith in Good business has been RESTORED! Nothing on paper was conducted until I MADE MY DECISION, NO PRESSURE TO PURCHASE, I was treated with respect, heard, and no question left unanswered. I was more than fair. I was treated GOOD. I was given top trade in value for the first time ever! As I went through the process today, it was evident that this team effectively and with each other. Every person I came in contact with was friendly and professional. Don't pass this dealership up if you're looking to purchase a vehicle. THANK YOU AL WEST!! -Tanna Eickelmann

I was going to drop this but saw a post on Facebook which I replied to. That person had the same…read moretype of bad experience I had so I am copying my post here. I have all of the texts and emails from dealership to back this up. From my post on Facebook. I would not give this dealership one single penny of my money. The absolute poorest customer service in the region. In October 2025 my wife and I decided we wanted to buy a new Nissan Pathfinder. We had not purchased a brand new vehicle in more than 30 years. It is the same distance from our house to Springfield or Rolla. We chose Al West to give a smaller dealer our business. Really bad choice. Our salesperson was very knowledgeable. I have no beef with her. We decided what Pathfinder we wanted and the options we wanted. They did not have what we wanted but said they could get it. First one they located they said the dealership sold it before they could get arraignments made to pick it up. No big deal. I can see how that could happen. They sent us a copy of 2 more vehicles. We said we would take them and each time the deal allegedly fell apart before they could acquire it. I should have moved on but I did not. On their 4th try they located us a car and sent us the sticker on it for review. It was exactly what we wanted. Had all the options and color and interior were exactly what we wanted. Pricing was good also due to a rebate. We told them we wanted it and to move forward. Al West said it would take a couple of days to get it in. Great. No problem. Dealership called us and said they had our vehicle in and would take a couple of days for dealer prep. Ok. No problem. They asked us if we wanted the protective coating put on the car. Sure. Put it on. On the day before they delivered the car to us I got a call from their big dog behind the closed door. He said good news. Your car is ready to be delivered. I said great. Big dog said, "by the way this isn't the vehicle we sent you the sticker on. This one does not have the type of back seat you wanted and does not have all of the options the one had on the sticker we sent you". Ok. The seat wasn't that big of a deal. The extra options were not that big of a deal either. My gut feeling was to tell them to shove the vehicle where the sun don't shine but I did not. We were this far in to it so I agreed to the purchase. They deliver our vehicle the next day. The vehicle was close enough to what we wanted and we said ok. Not exactly what we wanted but close enough. Our salesperson handed us the paperwork. Funny thing. The one they delivered to us had less options, not the interior we asked for, and the price was higher than the one we said we wanted and thought we were getting. At that point I should have told them to stuff their vehicle. I called them out on this. Mystery Man said this one didn't have some sort of incentive like the other one did so it had less options and cost more. Redneck Mark wanted to send them packing for lying but Mature Mark looked at the numbers and determined cost wise there was not that much difference in pricing so we accepted the vehicle. I should have listened to Redneck Mark. In January the coating they put on the window separated. When the sun hit the windshield low it was like the vehicle has been thru a sandstorm. Took it back to them. Their detailers "removed" the coating from the windshield and said we were good to go. Drove it off the lot and when the sun hit the windshield it was as bad or worse than before. Within 5 minutes of leaving the lot I called them but no answer so I left a voice message. They never returned my phone call. Took the vehicle back to them a week later. They looked at the windshield and said it was pitted from the factory. They gave me a number to call Nissan to file a claim. A good dealership would have done this for me. I did what Al West said to do. I filed a claim with Nissan and they gave me a claim number. I immediately forwarded my claim number to my salesperson and called her to confirm. I waited. Sometime in February after about 3 weeks of waiting on Al West to call me I called them. They said they were waiting on Nissan to contact them and did not offer to contact Nissan for me. I contacted Nissan and they said it was the dealers responsibility to contact them. In the meantime I had my first oil change done at Al West. Later I got a survey from the service department. I didn't realize it was for the oil change and thought it was for the window. I blasted them hard on the survey. The service manager immediately called me asking me to remove my comments or answers from the survey since the survey was for an oil change and not service on the windshield. He assured me he would get to the bottom of my windshield problem if I would correct his survey. As a decent man I corrected the service survey and waited for the call for the windshield problem. That was March. They never returned my multiple phone calls. pitiful service from the top down.

Stopped by to get my vehicle cleaned before heading back to TX. Luckily, we stopped by on a Tuesday…read moreand got the $25 wash for $12!!! Boom!! The girl at the booth was super friendly and helpful, especially when we said it was our first time. The actual washing experience was great! I don't know why kids LOVE car washes but they do. The lights, the sounds, the sights is SO FUN. The only negative is that it didn't do a great job. After pulling away, we realized there was a bunch missed on the front and back of the vehicle. Didn't have time to take it through a second time. All in all, for $12, I was happy with it.

I was very happy with my car wash. I was surprised how clean they actually got my car.read more