We recently replaced the carpet in two bedrooms. We looked around a bit and then headed to Knovas…read morecarpet in Sioux City. We told Nick what we were looking for and he helped us with the selection. Within two weeks we had both rooms installed (one room per week), and I absolutely love it. Everyone we dealt with was courteous and kind. This is not the first time we have used them. Looking towards replacing the dining room flooring and Knovas will be our go to place! Jane and Pat - Sioux City

We went in looking for a large area rug. They were helpful but not hanging over you while you made…read moreyour decision. They let us take home samples to make sure we had a color that would work. We found a beautiful, cost effective rug, and it was delivered to our house in Bronson. Can't say enough about the wonderful customer service, and quality of goods. Highly recommend.

I have to agree with Daren D: they suck. We walked in to carpet shop, flipped through floor…read moresamples for about thirty minutes and were not even acknowledged by the two men working there. If you can't even say, "howdy do" when a customer walks in you obviously don't want business.

Prepare for a long review.. My experience was terrible from…read morethe beginning. I had told the salesman I would like to see a certain sample and he said he had already loaned it out but would get back to me. I had narrowed my selection down to 2 pieces. In the interest of timing (I had just moved into my house and was living in a back room to keep the bedroom getting carpet empty) I just forgot about the other sample and ordered some. I paid my down payment and then heard nothing. Finally I called and asked about it and was told they'd schedule me. They eventually installed the carpet. The installers did a great job except there was a line in the carpet from one end of the room to the other. I contacted the salesman and he said "some carpets don't seam well but we'll get someone out to look at it". This is something I would have appreciated a salesman tell me before I had carpet installed.. he gave me a date and time. I stayed home and waited, nobody showed. This happened several times, meanwhile I'm still receiving a bill for the monies owed. I had finally had enough and posted a review here on yelp. I got a call immediately the next day asking if they could remedy the problem so I would take down my review. The installer and salesman showed up promptly and decided that the line in the carpet was from where the carpet was rolled up. You would think a correct installation would include removing a line from wall to wall, and I still think it was the seaming but I digress. They offered to "steam" the line out, which again, should have been done on install day and I'm over it at this point. We're talking May 5th this all began and it's now October or so. In November I get a "Notice to Cure" in the mail threatening to send me to collections if I don't pay the remaining balance by December 2nd. In my opinion it took them 5 months to even come look at my issue, I have 5 months from the day they finally showed up to give them the rest of the money. In summary, the customer service is terrible and then they try to send you to collections at the end without remorse for their horrible handling of the situation. The letter was signed by an owner. Where was he while his employees were running a customer away? He just showed up for the $$

We are extremely pleased with the flooring project from Carpet One. Dave was very patient and…read morehelpful in assisting us to choose flooring. The young man from Story City, Greg Neff was not only highly skilled at his trade, but over the top courteous as well! Another gentleman laid carpet in one room. The same sentiment goes for him!

I highly recommend Carpet One in Ames, IA. their staff is awesome to work with. Abby helped me pick…read moreout the carpet I purchased for my home. I had a vision of what I wanted and she was able to provide just what I love. The carpet installers, Matthew & Jason were GREAT! They ended up doing so much for me as I've collected so many treasures over the years and I myself am unable to lift like I could 10 years ago. Not a single sigh came from their mouth as they did more than they should have. Thank you so much Matthew and Jason. I will be requesting their services in future flooring projects. I'm loving my new carpet and my feet thank you too! Karen Hunt

Service completed on 7/8/2026. Ron and Adam did excellent work. Clean and professional with…read moreexcellent communication. Reasonably priced. 5 star. Highly recommended and would use again!

Absolutely knows what they are doing. Been in the business since 1985. I'm particular and they met…read moreall of my expectations!!!. Plus they are so easy to relate to and answered all my questions. I will use them again!! And they didn't leave a mess!!

Great family owed business. Awesome prices, we hire them to do all are rental house, flip homes, an…read moreprojects that require carpet or vinyl. Recommend them to anyone.

If you're wanting to be insulted by, yelled at, hung up on, lied to, promises broken...this is the…read moreplace for you! If you also wanting to be told 'we never wanted to do business with you', told 'you have a horrible reputation', this is the place for you!! If you're wanting to be told you'll be turned into collections because your check, 6 days after it was mailed, is lost and you have offered to drive there and pay, this is the place to go. Don't let their cheaper estimates get you...I will gladly pay double to not have to go thru what these people put us thru these last few weeks. To be fair, the final product looks good, but I am sure someone else in Carroll will do just as good and not treat us so horribly. This place is HORRIBLE, HORRIBLE, HORRIBLE! !

Krystal Phillipson was very helpful in choosing from all the flooring options. she helped me with…read moreher keen eye of design, my house style all while keeping my expectations of what I wanted. she was always very professional, friendly and followed thru when she said she would. she made getting new flooring easy and fun! I highly recommend her for any of your remodeling needs! Jeanette Wulf

My husband went in and they walked past him to help a customer that walked in after him. No one…read moreapproached him. We were both in there before today, and they treated us the same. They obviously do not need our bus Inez's. After getting an email from Mike, we called and set appointment with Tami. She gave us great service. I would deal with her again, and recommend her to others. My blinds are beautiful.