An incredible performance on an awful situation!! Response…read moretime was quick! Thank you again!!

A gentleman by the name of Jorge came out the same day I called. Very friendly and polite…read more Excellent work. Highly recommend.

Responded next day early and in a continuous rain. Very professional and worked until it was pumped…read moreand cleaned out completely. This kind of service is hard to come by in today's world. Worth every penny and then some.

From the owner: we are family owned and operated business that aim to please our customers and look forward to…read moremeeting all your needs.Fully insured commercial and residential

They did a amazing job cleaning my septic tank out. I will only use them from here on out. Great…read moreservice and good people!!!!

From the owner: We are a family-owned business and we treat our customers the way we would want to be treated. We…read morestrive to provide prompt, exceptional service at an affordable rate. We want to be your septic pumping company.

I hired C9 to install my septic and do some minor repairs. He and his staff kept me updated and did…read morea great job. I was very pleased with their work.

From the owner: C9 Septic & Irrigation provides residential and commercial septic installation, pumping, repair,…read moremaintenance and irrigation services in East Texas. We service a 90 mile radius from Lindale, TX including Smith, Van Zandt, Wood, Upshur, Kaufman, Rusk, Gregg, Rockwall, Cherokee counties

In the past I have recommended M & L on several occasions. But after my last experience with them,…read moreI will no longer do so. I am not the original owner of my house. But since M & L installed the septic when it was built in 2009, I have continued to use their service. In June 2021 the pump motor stopped working. M & L came out and I was told the issue was corroded electrical connections which they repaired. In August 2023 the pump again stopped working and this time M & L completely replaced the outside part of the wiring down into the tank's junction box. October 2025, the pump quit again, this time tripping the circuit breaker. M & L said the pump motor needed replaced. After installing the new motor, the tech also advised that the metal electrical junction box inside the tank where the wires were connected was rusted out, that he had removed it and reconnected the wiring, but did not replace the box, relating that one was not necessary. $650.00 later, he told me we should be good to go. About 7:30 pm last Friday (1-12-26) during a heavy downpour, I heard a circuit breaker trip in the panel box and found that it was the septic again. This rendered our system inoperative over the weekend. When I contacted M & L Monday morning at about 8:25, I spoke with the call-taker, told her of another breaker trip, and reminded her they were just out in October, at which time we were told the issue had supposedly been fixed. She said she would check their repair records and call me back. She did and said "Well, it's been three months since we were out there." My contention was that it's ONLY been three months since they were out, and the breaker is tripping again. She became increasingly defensive and rude and said something to the effect of it's Monday and she had just gotten to work and hadn't even had a chance to [something] yet. Suffice it say the conversation devolved from there. She tersely replied she would send someone out and hung up on me before I could even ask what time the service tech would be out. I then called back and asked to speak to her boss or someone in charge, to which she replied he wasn't there. After the tech arrived, he went into the back yard without contacting me to let me know he was there. When I went out to meet him I noted that unlike his past service calls, now he would not look at me or acknowledge my presence until I spoke first, and then he had little to say. It was obvious he was po'd. After removing the septic access lid, he initially maintained that we had a power surge, pointing to burnt wiring connections. I advised him there were no indications of that happening with anything else in the house. While inspecting further, it became readily apparent what had happened. The ground lid had not been adequately fastened back down after his last repair, and rainwater Friday night had run in through the gap, and onto the electrical connections, which he had not put back into a protective electrical junction box. The wet wires shorted out which tripped the breaker, thank God. He redid the connections and this time sealed them in a plastic box. I was not charged for the repairs, but I may feel better having the septic electrical wiring checked by a qualified electrician. My review here is in regard to the quality and safety concerns of the electrical aspects of M & L work, and the unacceptable customer service I encountered. Rather than being shown understanding over my frustration, or receiving any apologies from anyone at M & L for the inconvenience, I was treated as if this somehow had been my fault. This is being disseminated so others are aware of some concerning issues at M&L Septic.

aset is awesome! if looking for a company to service your aerobic septic, do not look anywhere…read moreelse...i never will! this co. does not cut corners and will do what needs to be done not what's easiest! i used 3 other (dishonest) companies in the last 21 yrs. living in my home and can honestly tell you i will never call another company! thank you aset for your great and honest service! i'm with you forever!

From the owner: Aerobic Systems of East Texas. Serving East Texas since 1990. Family owned and operated, always…read moreready to help with any sewer and pumping needs!

Gave a time/day to show up for an emergency septic issue we were having and confirmed to my husband…read moreat least 3 times that he would be at our home on Sunday between 10-12. No show and not even and a call to reschedule or apologize. Do not recommend.

From the owner: Proudly serving East Texas since 1965. Owner and operator. I specialize in Septic Tank & Aerobic…read moreSystem Cleaning. I work in 9 counties geographically that most do not go to. Shop and compare. Calls Answered 24/7 by Customer Friendly Personnel. Honest, Reliable and Punctual.

I have used this company on and off for several years. Prior owner took care of business in a…read moreprofessional manner. Service performance was good with the previous owner. Recently had to replace a conventional septic with an aerobic system due to clay soil issues at one of the properties and the current owner was glad to assist. But, as the project progressed, I soon found out that professionalism varies with different owners. When the bid was given to me regarding the aerobic system, no mention was made that hauling off the large pile of dirt was not included in the bid. For them to haul off the dirt was an extra $800. The dirt is still in my yard! The five sprinklers that were installed were all at different heights, some very low and some very high. Not consistent. They had to come back and lower the high ones. Pooling of water around two sprinklers was a mess. They came out and said that the sprinklers were not "screwed in totally" and supposedly fixed it. Pooling continued and they came back out again and said that rubber seals were not originally put in them to keep water from leaking out of the sprinkler heads and so they installed the seals. The system is on a timer. I asked them to set the timer to go off late night/early morning, but they were going off at noon/midday. I was given no training on how to set the timer at install. I asked a service man that came out on one of the previously mentioned service calls he said he didn't know how to set the timer. As for the service contract, they are supposed to come out at least three time per year to check on the system. I have had to call them twice after waiting several weeks and then months, to remind them. As far as I know, the owners and maintenance folks are good people, but when given the opportunity to DO THINGS RIGHT THE FIRST TIME, I don't think it really matters to them.

DO NOT USE BALLARDS!…read more After waiting THREE WEEKS for installation because of their "mechanical issues," we ended up with a completely different system than what we were promised. We paid for a concrete system with ONE riser and instead got a cheap plastic system with THREE risers. To make matters worse, the tanks had huge bold warnings printed right on the side saying: "DO NOT BACKFILL WITH CLAY." Guess what Ballards used to backfill them? CLAY. We were also told they would run NEW piping from the house to the system. That never happened. Instead, they tied into the old existing piping. We took photos of everything because at this point we don't trust the workmanship and fully expect problems down the road. And the damage to our property has been unbelievable. They completely destroyed our yard. Since installation, we've already had to spend an extra $2,000 bringing in dump truck loads of dirt because the ground keeps sinking around the tanks. We've laid 6 pallets of grass ourselves, and it feels like every single day there's another issue to deal with. We are two people in our 60s trying to fix a disaster that never should have happened in the first place because we cannot afford to hire a landscaping company to clean up THEIR mess. We were ALSO told -- TWICE -- that the washing machine drain, located only 2 feet from the grease trap they connected, would be tied into the new system. Not only did they fail to connect it, but they actually CUT the washing machine lines. Then, after creating the problem themselves, they charged us AGAIN to come back out and fix it -- on top of the original $8,600 bill! So yes, think long and hard before using Ballards. We were left with a destroyed yard, unexpected expenses, incomplete work, and absolutely no explanation of how the system even works. Now we'll see whether they even honor the maintenance agreement that was supposedly included in the price.