My daughter and I were patients here for 3 years. Unfortunately we no longer live in Washington and…read moreour last visit here was in January of this year. After my visit with a new office, I felt that I had to come back and write a review because they may have set the bar a little too high here. They are very thorough during the exam and take any concerns you have serious. The entire staff is friendly and you get the feeling that they truly care about what they do.

Best dentist and staff you'll ever come across. Very friendly and informative. As someone who's…read morescared of dental appts, I can assure you you're in good hands here. Best experience all around. I don't live in the area, but will fly in just to go here. 20 stars if I could!

Dr. Thomas is the very best. He is kind, gentle, and genuinely cares about his patients. I highly…read morerecommend him!

Nice dentist. Patient and works hard to help keep my anxiety down to a minimum. Very close to my…read morehome too

Sarah, the dental hygienist, is always kind, gentle and laughs at my goofy jokes. She's thorough…read morewith removing plaque and polishing my teeth. I've been going to Light Dental Studios for about five years and have always had a good experience.

Avoid this dental practice as if it's going out of business....because it essentially did. The way…read morethey make money is to practice the art of bait and switch on their patients. I first visited in February 2018 to have a consultation of fixing an injury that took place in July 2014. The front office staff was pleasant and welcoming. They even sat down after my appointment to put the entire plan into writing to make sure I could manage the finances of the repair and feel comfortable it would fit my budget. My hygienist was friendly and calming. These people have all been with the practice for 5, 8, 10+ years!! And Dr. G was just great. I felt like I had FINALLY found the perfect place to get me past all my fears of dentists. And for a minute, it did. Fast forward 4 appointments later, I go in for my final appoint to seat 3 crowns in March 2018. The ENTIRE front office staff is different. Every single last one of them. Every single hygienist was different. They all had on different uniforms. There wasn't a single familiar face (except for later, Dr. Gagliardi). I was completely disoriented and asked what was happening and she casually says "oh the practice has sold, but don't worry this won't affect you." But where did everyone go? "Oh every one was given the opportunity to stay but they chose a different path." Well that in and of itself is rather disconcerting that people that have been in this practice working together for over 10 plus years chose within a matter of DAYS since my last appointment that they would rather just leave immediately than to work for this new practice. And I'm talking at least 7 or 8 long term employees. Why did they all leave so abruptly? And how did this franchise already have 7 brand new people waiting in the wings to come in? What made all of this happen in the space of time between an afternoon appointment on Monday and an afternoon appointment 2 days later on Wednesday? But there was nothing I could do to stop and ask more questions, I had a temporary crown mold covering 3 front teeth, this appointment was to settle 3 porcelain crowns that were ready to go. This was not the time in which I could ask questions or switch practices if I didn't like the answers. I was stuck. The final appointment went fine, but I was still just so completely weirded out by what had happened. A month goes by, I get a very large bill for more than $2000. WHAT?? I call the office, in a panic. What is happening? Trudy and I had gone over everything, I prepaid my portion, I have everything in writing and I have receipts. So I get an apology "so sorry, we just took over, just a billing glitch, please ignore." Ok. Another few months goes by, another statement, $2000. Another phone call to their offices, another apology, "still working out the kinks, disregard". Another few months go by, another statement, $279, "your insurance has paid their portion, this is yours." No, no, I worked with Trudy ahead of the appointments and paid my portion upfront, this must still be a glitch. January 2019, statement, "Friendly reminder, your prompt payment will be greatly appreciated." I just got off the phone. It's paid.I put it on my credit card. Then I made sure they sent me a statement of "paid in full", as well as cancel all further appointments I had previously scheduled for cleanings before I got off the call. Moral of the story: this practice sold out their customers, but worse yet they sold out their employees, and they even will pull a bait and switch over $300. Unethical and not even remotely worth the stress. AVOID AT ALL COSTS!! And it's a real shame, too, because I really thought Dr. G was a good guy. Back to the drawing board to find one.

Dr Byram saw me for an emergency was able to take care of my problem and even followed up with me…read morethe next day to see how I was doing. Great experience and wonderful staff. Would highly recommend to my friends and family. T Hood

Do you like unnecessary fillings? Do you like insurance fraud? Do you like to be scammed? Then you…read morehave found the perfect place! Multiple family members have been told they need extensive work but when they got a second opinion there were no dental issues. You can choose as you please, but beware.

I was a bit surprised to see the low rating here. I've had an excellent experience with both the…read morefront desk staff, the hygienists and the dentist here. I chose this location because it was convenient but I was impressed by the knowledge and experience of Dr. Gagliardi. I feel that he takes his time, especially on new patient exams and is more thorough than most dentists I've been to. I would wholeheartedly recommend this practice.

Avoid this dental practice as if it's going out of business....because it essentially did. The way…read morethey make money is to practice the art of bait and switch on their patients. I first visited in February 2018 to have a consultation of fixing an injury that took place in July 2014. The front office staff was pleasant and welcoming. They even sat down after my appointment to put the entire plan into writing to make sure I could manage the finances of the repair and feel comfortable it would fit my budget. My hygienist was friendly and calming. These people have all been with the practice for 5, 8, 10+ years!! And Dr. G was just great. I felt like I had FINALLY found the perfect place to get me past all my fears of dentists. And for a minute, it did. Fast forward 4 appointments later, I go in for my final appoint to seat 3 crowns in March 2018. The ENTIRE front office staff is different. Every single last one of them. Every single hygienist was different. They all had on different uniforms. There wasn't a single familiar face (except for later, Dr. Gagliardi). I was completely disoriented and asked what was happening and she casually says "oh the practice has sold, but don't worry this won't affect you." But where did everyone go? "Oh every one was given the opportunity to stay but they chose a different path." Well that in and of itself is rather disconcerting that people that have been in this practice working together for over 10 plus years chose within a matter of DAYS since my last appointment that they would rather just leave immediately than to work for this new practice. And I'm talking at least 7 or 8 long term employees. Why did they all leave so abruptly? And how did this franchise already have 7 brand new people waiting in the wings to come in? What made all of this happen in the space of time between an afternoon appointment on Monday and an afternoon appointment 2 days later on Wednesday? But there was nothing I could do to stop and ask more questions, I had a temporary crown mold covering 3 front teeth, this appointment was to settle 3 porcelain crowns that were ready to go. This was not the time in which I could ask questions or switch practices if I didn't like the answers. I was stuck. The final appointment went fine, but I was still just so completely weirded out by what had happened. A month goes by, I get a very large bill for more than $2000. WHAT?? I call the office, in a panic. What is happening? Trudy and I had gone over everything, I prepaid my portion, I have everything in writing and I have receipts. So I get an apology "so sorry, we just took over, just a billing glitch, please ignore." Ok. Another few months goes by, another statement, $2000. Another phone call to their offices, another apology, "still working out the kinks, disregard". Another few months go by, another statement, $279, "your insurance has paid their portion, this is yours." No, no, I worked with Trudy ahead of the appointments and paid my portion upfront, this must still be a glitch. January 2019, statement, "Friendly reminder, your prompt payment will be greatly appreciated." I just got off the phone. It's paid.I put it on my credit card. Then I made sure they sent me a statement of "paid in full", as well as cancel all further appointments I had previously scheduled for cleanings before I got off the call. Moral of the story: this practice sold out their customers, but worse yet they sold out their employees, and they even will pull a bait and switch over $300. Unethical and not even remotely worth the stress. AVOID AT ALL COSTS!! And it's a real shame, too, because I really thought Dr. G was a good guy. Back to the drawing board to find one.

I had not been to a dentist for many years. I try to take care of my teeth and I don't have any…read morepain, but I knew I had to go before something bad happened. Dentists frighten me in a way that I can't explain. I am over 60 and still nothing terrifies me like the dentist. I made my appointment, and showed up on time. I started talking to the nice lady at the front desk and tears started to trickle out of the corners of my eyes. She asked me if I like dogs. Yes ma'am, I do. i was introduced to the cutest little pug/ weiner dog. How are you going to be sad when you get to pet a dog? The ladies were so kind and gentle. I had a great dentist many years ago, but this was different. Dr. Sanders is so approachable and ernest. She made me feel really good about myself instead of embarrassed. I'll be seeing her again in six months.

I cannot recommend this office enough. My initial introduction was because of a dental emergency…read more They got me in right away. I appreciated their honest approach that led me to a referral to an excellent specialist. Since then, I have returned for the successful reattachment of an old crown, originally placed by a different dentist. Today, I was back for a routine checkup, & they were also able to fit in a cleaning. Everybody at this office makes me feel comfortable. It's the first office where x-rays did't feel like torture. They are trustworthy, never suggesting unnecessary work, and being honest when things are out of their scope of expertise. The service provided at by Dr. Sanders at Floss and Fido is nonjudgemental, honest & personable.

I have been going to the dentist my whole life and have never had the problems during cleaning that…read moreI have here -- it's either the hygienists or the training or their protocols but my head feels as if it is tilted too far back so that the suction doesn't reach my saliva and I choke. This has happened on two separate visits. Also, the cleaning this time around was suspiciously brief. Not that I appreciate having my teeth painfully picked at with a sharp implement but the lack of picking makes me question the efficacy. Unless dental care has changed in the last few years.

University Place Smiles was one of the most insensitive medical experiences I have had. They made…read moreit clear that their rigid rules around X-rays mattered more than the patient in front of them. I have genuine difficulty with X-rays, and instead of showing compassion or trying to help, they pushed their hardline stance while I was in visible distress and literally vomiting on the floor. That is not patient care. That is cold, dismissive, and unacceptable. I would never recommend this office to anyone who expects empathy, flexibility, or even basic human concern.

You call & they leave you on hold for over 30 mins.. you ask for a call back, THEY NEVER CALL…read moreBACK!!!

I appreciate the friendliness of the staff here, but I personally felt confused multiple times…read more First, when I called to check on the cost of an exam, I was told it would be $50. Then the day before, I was called to confirm my appointment and told the exam would be $190ish. When I asked about this, the phone call randomly ended. I showed up to the appointment anyway as it's so difficult to get a dentist appointment in a timely way, and the dental assistant after doing x-rays with me said I had no cavities. Then the dentist comes in and says I have tons of cavities and makes a plan for me that's over $2000. I don't doubt that I have cavities, but I feel like the inconsistencies were confusing. I'm personally going to get another opinion before coming back.

Best dentist I've ever been to, hands down. Polite and…read morecourteous/accommodating staff. Knowledgeable and caring dentists and assistants. Will be back, would recommend t anyone with any sort of dental issues, or just looking for a reputable dentist in the area. Skip the chain dental places and feel like family with O'Brien.

We've moved our family and our parents over to O'Brien Dentistry this past year. All of us have…read morehad the best experience. Today Jandy cleaned my teeth. It was the most gentle cleaning I've ever had. And that's saying a lot because I absolutely HATE going to the dentist. I don't think I'll be as worried about my next appointment. Thank you O'Brien Dentistry!

When I started asking questions I didn't feel I got real answers like warranty on dentures and if…read morethey break within 1-2 years or if any issues ? I just kinda got the just come back ! I understand I would come back but do I have to pay for a whole new set , are they repairable ? Are they buy at your own risk ? My mom is 85 yrs old on a fixed income what is the guarantee/warranty on dentures ? The front desk has to research this info absolutely not a good feeling ! And with her credit score 780 and income she is now $3,000 in debt credit/finance ! ** update got warranty info after 15 min research by receptionist/calling dental manager but this should of been explained upfront financial and warranty dentures by doctor .

The ladies up front are amazing, especially the financial manager. Always take care of me, treat me…read morethat I feel welcome. Glad to see they have a permanent hygienist. She does an amazing job with my teeth. I will always recommend anyone and will keep going there as much as possible. Thank you everyone.