My mother called me from this dental office today. She was given a quote and was told to request a…read moreline of credit from Care Credit so that she can have this dental work completed. She requested the line of credit, receive the line of credit and paid Aspen Dental the full amount for their services. She arrives for her appointment today and was told that they could not provide her with service because she has a balance of $485. She called me and shares this information and I asked to speak to the person in charge. The lady precedes to explain to me how my mother's charges for the services are $2,360, Care Credit had approved her for $2,400 and that my mother had paid the amount in full. At this point I'm confused, because the bill clearly has been satisfied, however, you will not provide her with the services that she has paid you for. The lady said that she would have to call me back. Before hanging up, I asked her if I could pay half today and half later so that my mother could go ahead and have the work done that she has ALREADY paid for in full. I was told no. I was told that she could not receive services until the past due, THAT SHE WAS NOT EVEN AWARE OF, was paid. A few minutes later, she had someone from the finance department call me. The person from Finance explained that my mother had work done in April that the insurance company did not pay, so the $485 was to cover that service. Now it's starting to make sense, however, what a terrible business practice. First off, if the insurance company had denied a claim, my mother should have been informed IMMEDIATELY. Why would you allow her to pay for a new service, show up for an appointment and then place her in a predicament to where she can only be serviced if she pays a pass bill that SHE DID NOT EVEN KNOW EXISTED? The person from Finance apologized and stated that they would not have refused my mother service and that they would have allowed her to set up a payment plan. Really?? This is news to me, because I just asked your coworker if my mother could receive the services THAT SHE PAID FOR IN FULL and if I could pay half on the $485 and pay the balance later and I was told NO. That was deceitful and in my humble opinion, VERY unethical. You placed the person, A SENIOR CITIZEN, that needed your services in a situation that, had she not had children, she would have been refused. My mother is on a fixed income and under no circumstances does she just walk around with a extra $485. You all should examine your business practices and do better because what you did today was again, UNETHICAL and DECEITFUL. You should have explain to her before she arrived that she had a balance, so that she could make arrangements to pay you. You also lied to my face and told me that I could not pay half today and half later. AND you lied to my face, AGAIN, when you told me that my mother could not receive services until the past due was paid in full. The bill is paid, however, I feel that it was my responsibility to share this information with the public. I would hate for some unsuspecting victim to arrive at your location and be in the same situation that my mother was in. What happens to the person who comes in and doesn't have family, doesn't have a savings account, doesn't have children or siblings that they can call or who just doesn't have?? Shame on you.

I did an x-ray last year and I got tooth pain in the back since then. It's been a year now. They…read moretold me it would go away I tried calling last year to let them know that I had that no call back. I came in April told them everything again they told me they will refer me . Dr O told me they will refer me since the x-ray came back with nothing. I called they told me no referral was on file and they couldn't prescribe me anything for my pain. Prior to that they never called me back for my invisiline I had to keep showing up to the office to get scheduled. Now I have a tooth ache and face swelling.

My last appointment with Somerville dentistry, I was diagnosed to need three or four upper facial…read morefillings in my front teeth! I decided to change dentist for several reasons, but I thought it was interesting that the new dentist could not find a need for any fillings ! I'm sure they didn't heal themselves so I don't really know what's going on!

Mystery Bills a month after services and payments. Initially given documents that no additional…read morepayments were needed.

Just left my dentist for cleaning g and did I ever get the CELEBRITY TREATMENT...had my hands…read morewaxed, warm pillow behind my neck and a blanket to keep me warm. I was wondering what the SPA in the name meant now I know (they are starting back these services since Covid). And the Staff are all very Friendly. This lady does it all....SHORES DENTAL CENTER & SPA (My hands feels so soft...gotta find this machine LOL)

I am currently a patient with Dr. Shores. She is absolutely amazing, caring, and concerned about…read moreher patients and their teeth. Her facilities are clean, fresh, and it smells good consistently. Her staff is very friendly and polite. I have never experienced a rude moment. As far as billing is concerned, they are fair and will work with you if you have to set up a payment plan. I love my experience whenever I go there to get my teeth cleaned. Notice how I said experience...they will spoil you with warm therapeutic treatments and relaxation!! If you are looking for a wonderful dentist, please give Dr. Tanya Shores a try!! She and her staff are totally AWESOME!!

Wonderful women great customer service and great personality as well as her stafffelt comfortable…read morein her office on the first visit

Ladies, you may want to go with your husbands, these hygienists really believe in checking every…read morecavity of their patients, every nook and cranny, the oral expertise is top notch.

Great care. I like the family atmosphere at this office. They have Friday hours too! I pay out of…read morepocket and costs are very fair for clients.

Dr. Sterett is my dentist. He has a great chairside manner. There are no long wait times. You're…read morequickly called back within 5 minutes of your appointment time. They hygienist and window staff at pleasant and professional. If going to the dentist makes you feel a way, give them a try. You won't regret it.

Very experienced prostodontist. Makes you feel at ease in his office. With 30 years of experience…read morehe is extremely good at his job.

Dr Hall and his staff are exceptional. He is a masterful artist who is able to gently restore your…read moremouth so your teeth look fantastic. He and his wonderful assistant, Petra, really make a great team. Carter is the best hygienist. She is gentle, yet thorough in her cleaning, and has an impeccable memory. Grace is kind and helpful and works to schedule your appointment when you need it. I found them professional and skilled, yet I felt like a family member. You are going to be so pleased you made the decision to come to the best for your care.

I've had a slight fear of the dentist since a bad experience, but please believe that doesn't…read morehappen here. They take such good care of you and yours at this office, that you'll start to feel like family. From the time you walk in, you're greeted with a smile. They understand and only want the best for your teeth and their health. Dr Bullard is amazing, but I have to say that my son and I absolutely LOVE Dr. Rose. She's so patient, genuine, and she listens. Her smile just makes you feel good inside. The entire staff is that warm and you just know that you're in good hands. They'll work with you financially- taking care of any claims and letting you know exactly where every cent goes. In this economy, that matters. They're great, and I recommend them to everyone.

Dr. Bullard and his staff are top notch ! They are very welcoming and never give the judgmental…read morevibe for people who were not blessed with perfect teeth. He has treated my children and I for several years and we adore him! Could not recommend him more!

Friendly staff helps you feel at ease! Dr. Morris is great at explaining what he is doing along the…read moreway to keep you informed.

Dr. Thielke has been my family's dentist for more than 30 years. He is quick with fillings,…read moregetting them right the first time with no occlusion. His root canals are exact. He takes precautions to insure outcomes without discomfort and infection. I would not even consider going to another dentist.

Oh the not-so-fun conversation of "so where do you go to get your teeth polished and chipped away…read moreat and examined under a bright light?" All while watching Netflix to a television attached to the ceiling. For past few years my answer to that question has been Hobbs. Now the quality of this team and Dr. Hobbs, top notch. That's not even something to consider. They are some of the friendlist individuals I have ever met, and I grew up in the deep South. What I have come to appreciate about this business (because it is that) is timeliness. If your appointment is for 2 pm, be there a few minutes early because at 2 pm you will be walking back to a room. Whatever the purpose of the visit, you will taken care of and on your way quicker than most haircuts or fast food drive-thru's. Aside from the typical care, I also began the use of Invisalign almost a year ago. They have walked me through this process and are helping me progress to a better smile. I will continue to come here for oral care for years to come.

What a lucky accident to have my crown come off on a day that my regular dentist was closed! They…read moreworked me right in without hesitation. The staff was not only friendly on the phone, but super friendly in person. Everyone was so polite! My first thought was, "it smells like a spa in here!" Then I noticed how fresh and open everything felt. I barely waited in the waiting room and after being pulled back it was only a few minutes before Dr. Hobbs came in. She was so cheerful and friendly. I was starting to sweat because I've had a few bad instances with dental visits when I was younger. She reassured me and before I knew it, she had me fixed up and ready to go! I highly recommend her practice!