I have had messages all around the world. I have to say... this was the BEST message I have EVER had!!! Ask for Wendy!!

After reading all the 1comments ... they described my entire experience to a T. They did accommodate my early arrival and saw me as soon as possible.They massaged roughly 50% of the time over the sheet which caught me off guard. They kept walking in and out the room and talking to each other as well. Upon leaving they asked how much I wanted to tip and I handed her a cash tip. She kept asking if I could add more on my card. I told her I gave her a cash tip there is no need to add more on my card. She kept saying it was mandatory to tip more than $25 and that it is listed on the website. (Which I can't find) I was immediately shocked and repulsed by her demanding I tip her more money than I already did. Utah Division of Consumer Protection needs to look into this place immediately regarding their tipping practices. --------- HI ANDREW (manager) 1) your responses on your own company's page to client that support your business is horrendous. A true proud business owner would take a moment to apologize for the experience and take the honest feedback from your clients. 2) a liar ? Every other comment is stating exactly what I have described in my experience at your business. 3)no one confirmed my payment with me. They confirmed my name and what time, then showed me to a room. I even tried handing my card over to the therapist upon leaving and she was confused and immediately asked me what I wanted to tip. I had to confirm on my own that the payment was processed by checking my banking app and she kept begging for a better tip. 4) DEFINITION OF TIP : A tip, or gratuity, is a voluntary, additional payment of money given to a service worker (such as a server, driver, or barber) by a customer, in recognition of service performed........hence I only tipped what I felt like the service was worth considering what was performed and the many interruptions during my service. 5) I did not request a therapist. I made a reservation online and there is no request for a certain therapist on there. It says : Swedish massage - with j massage SLC. It's just a coincidence that your highly requested therapist was the one to do my massage. 6)correct I did not hand her a $25 tip--- I stated above " she kept saying it was mandatory to tip more than $25 " 7) Please review your footage in your lobby because we all know it's being recorded as you have iPads set up in every massage room showing the front counter. She said " MANDATORY ". 8) just a suggestion : hire a front desk person so your staff is not constantly running out the room during a TIMED service.... if your staff is demanding a certain amount for a tip you can actually add automatic gratuity so your staff and clients aren't running into this issue. Thanks for your unprofessional response and unsolicited phone call. read more

Came here a while back and they did not let me leave until I gave more than a $20 tip. Tip is optional and I did not appreciate how angry and aggressive they got when I did not tip as much as they wanted. Absolute scam of a place last time I got a massage the guy who did my massage would not stop talking to me for the whole hour. It was not a relaxing environment at all. There are plenty of other massage places that will not get angry at you for not tipping as much, will not talk to you while you are getting your massage, and are cheaper for better quality! Very disappointed in my experience here. Negative stars if I could. read more

Wasn't horrible but I tried to tip their mandatory tip amount and they just happen to not have enough change so they got more then their 20%

My husband and I just had a couples massage. The most terrible experience. Absolutely awful. They never had us fill out a form, so they had no clue what muscles we wanted to focus on. They massaged over top of the sheet 80% of the time and the lady who did it literally pressed on my legs, squeezing them the whole time. Almost like she had never done this before. Not to mention they left the room multiple times (maybe 5 times each!!!!) and were chatting with each other the whole time. I literally just paid someone to put lotion on my arms! Not professional in the slightest. We tried to be nice and gave a 33% tip for each and the lady walked off complaining we didn't tip enough. And they also ended our 90 minute massage at 80 minutes. I guess the last ten minutes are for getting dressed??? So awful. Don't waste your time or money. read more

we had massages by wendy and ivy and they rocked. we melted into ascension of the parallels of the universe this place never disappoints! read more

Great massage! Only reason for a 2 star review is because of a mandatory tip at the end. I paid up front and was planning on leaving a $20 tip at the end of the massage. When I go to hand them a $20 bill they said it wasn't enough for the service I got. They demanded $30 as a minimum. Tipping culture is absolute bs these days. Tips are discretionary based on the service you got not a set minimum amount. Will not be returning. Plenty of other strip mall massage places. Response to Andrew's comment: Sure did a 90 min massage! I walked in. Never looked at your website. Never asked for a deep tissue. Only question I was asked was how long. Would have been nice to be told about the required 30% tip up front before we began. Which still doesn't make sense... Based on the quality of massage I got and because tipping is a discretionary action, $20 which comes out to slightly under 20% was exactly what it deserved. In the service industry Andrew, any tip is a reward, not a punishment buddy... But again a mandatory tip goes against the entire idea. I bet this wouldn't be as big of an issue Andrew if you paid your employees a livable wage and you stopped punishing them by forcing mandatory tips. read more

I come to Salt Lake City each year for my business conference, and I was really looking forward to a massage. I booked here because it was close to my hotel and reasonably priced. The environment was clean; however the massage room wasn't what I was used to. The table was very basic and there was a TV with a game controller and couch in the room. But, I wasn't too concerned about this. The massage bed was adequate, but the room was definitely not relaxing. My biggest issue was that I don't think the woman that did the massage was trained in any way. She started by "leaning on me" on various parts of my body. She did this for at least 15 minutes. She then pulled the sheet down exposing me all the way past my bottom, which was a little uncomfortable. It would have been fine if she had asked or warned me, but she didn't. Then, she suddenly stopped and left the room for about 5-10 min to talk to a customer in the lobby. I could hear the customer talking about the business over charging him. She did finally come back in, and the massage continued to be odd. She just rubbed lotion on my back to my bottom. I'm used to massage therapist having a "rhythm." They work down through various muscles. She was, for lack of a better phrase, all over the place. The lotion she used felt very greasy, so I was glad she did take a hot towel and wipe it off. That part felt pretty good. I just went with it and figured it was what it was, and I just wouldn't come back. However, when the "massage" was over and I came out. She proceeded to harass me for a tip. I was ready to go, and I was VERY uncomfortable. However, it got even more uncomfortable. I said I would give a $20 tip, and she said that I should leave at least $25. She was VERY pushy! I don't know if other therapist are better, but this one was pretty terrible. I honestly don't think she had any training in massage therapy, and I would definitely recommend avoiding this place. The harassment for the tip was incredibly unprofessional. read more

Won't be back here anytime after my experience. They charged $5 for credit cards. They also forced you tip for 20 percent. Big no no.

I have been to many massage places and this place has been great every time. Wendy is amazing and very strong. She has really helped to get rid of the knots and pain in my body. Would highly recommend her and this place! read more

I went there without an appointment and asked the lady if they had an opening. She said yes, that in 10 minutes she would have someone ready. I paid the $80.00 dollars CASH for one hour. About 15 minutes into my session, a guy opened the door and started talking in mandarin. About 5 minutes later, a lady comes in and accused me of not having an appointment and therefore I could only be given half hour of service. Needless to say, that's the last time I will go to this place. I come to Salt Lake quite often and once in a while I get a massage. If I were you, I would avoid this place like the plague. I was not given any of the money back. The proprietor said that the remaining would be given as a TIP to the lady who gave me the massage. The difference is not worth the hassle of recovering what it was rightfully mine. I hope they enjoy this review. read more

got in quickly on a saturday night for couples massage. couples massage room had a restroom so that was nice too. we asked for women therapist and they made it happen. we did upgrade $20 each for hot stones. it was worth it because they use it on whole entire body. also room was little but cooler side so the hot stones made it even enjoyable. next door was a brew cinema place that looked cool too! read more

J Massage - entry. - Massage Near Me - Salt Lake City, Utah

While I initially had not the best massage experience at J Massage, I was thoroughly impressed by how quickly the business reached out to me to address my concerns. They provided me the option of getting a full reimbursement on the 30% tip I gave for my first massage since the service was not Deep Tissue as requested, or to come in for a complimentary 45min massage. I ended up going back in for the massage with the manager Darin, and it was everything I needed and more. He worked out some kinks in my shoulder and neck that I didn't even know I had. He was a very personable guy and was very apologetic that my first massage was not up to par. I appreciated how professional Darin was, he thoroughly explained which parts of my back/neck had tension, and how it was impacting my body overall. This experience has completely shifted how I feel about J Massage, and I highly recommend booking with them. If something is not to your satisfaction, you need to just communicate it to them and they are very receptive. I will definitely book with Darin at J Massage next time I visit SLC. read more

We had a couples massage and my masseuse was very attentive to my pain. I've been suffering from hip pain helped me a lot and she showed me stretches to do at home! I would highly recommend read more

Really great massage I've been here multiple times and have felt like a new man after each. I came in for a 30 minute massage to rub away my desk life and my back this morning could author The Curious Case of Benjamin Button. Only issue that I've found to be consistent is the tip menu post massage makes absoluetly no sense and seems to decide for itself what your massage was worth. read more

I have been going to J Massage a couple of times a month for some intense massage therapy. I really appreciate the professional approach at J Massage. I have seen a few different therapists over the years, all have been excellent. They listen and can focus on problem areas, and all have excellent technique. There are many services available, I usually just go with a Thai-style sports massage including walking on my back, which really helps get out the knots. Great for apres ski, very flexible in times and availability. The best in SLC! read more

Nina just gave me the best and most intense massage of my life. She might be small in stature but she can really get into problem areas and show them who is boss! I was really impressed. It's like she knew exactly what my muscles needed. I'll be back to see her for sure. She was also very professional and the space was clean and calming. Great experience! read more

I booked online through their site with a messuse who had good reviews for a 90 minute Sports Massage at 5:00 PM. I received several confirmation texts and emails. When I arrived the person at the desk had me pay the initial $120 and then told me there was no male messuse, only female. I had to wait 20 minutes until they would see me. The massage tables are short if your over 6 ft. tall, and the only items on it were 2 thin flat sheets. I was told to take all my clothes off and get under the sheets. I did and waited for another 10 minutes before the actual messuse came in the room to start the massage. During that 10 minutes I could hear them running up and down the hallway. Once they came into my room they apologized and said it had been a busier day than expected. She started the massage. The actual massage was strange. There was a lot of squeezing and rubbing but no particular focus on any area, it felt like I had paid someone to just come rub and press on my back and squeeze my arms for 90 minutes. The tables heights aren't adjustable which forced the short messuse to have to climb onto the table to reach different areas from certain angles. This was also strange and unexpected. During, the messuse added some oil to the massage, also typical, but then later wiped it all off with a large wet wash cloth which started warm but quickly became cold. The method and length to which I was wiped down felt closer to a baby receiving a sponge bath, being wiped in areas that were uncomfortable. (High up my thighs into the groin area and between my cheeks). Towards the end of the massage the messuse, without warning, pulled the sheet off of me and told me to roll over. I then experienced more squeezing and pressing on my muscles in no particular order, this ended in another wipe down of my body. After the massage was done I wanted to leave. I felt uncomfortable. As I went to walk out the door and older person told me I needed to tip and asked me "how much of a tip I wanted to leave", I said "$20" and then they told me that for a 90 minute massage it would was $30. I just wanted to get out of there so I paid the 30 and left. I'm booking an appt. at a different spa, I won't be visiting again. Edit: The business manager has replied to this review. I never received any email notifying me that there was a conflict, neither in my inbox nor spam. I did receive several emails and texts confirming the appointment, none mentioned conflict. read more

I called last minute. They get me in right away. Excellence Deep tissue by Vicky. I will be back soon .

must read -follw up to the response--a tip is by definition optional and for excellent service. this place demands an optional tip so they clearly must pay the therapist nothing and the house pockets all the money upfront without a split. truly reputable places don't do this. no reputable place lies about the prices of its competition . $60-$80 is the going price for every place in this area- a 20% optional tip is appreciated. his comment about $120 hr is a comical lie. calling a reviewer "dude" is also quite professional. read more

We got a 1 hr couples massage, we paid in full before we entered the room. Nice facility. my boyfriend had a good massage, I didn't...that's ok too. But when we handed the girls a $30 tip to split between the two of them, the one who massaged me said, "oh we need $20 tip each!" I was a bit taken back by that because I didn't feel she provided a great massage for me. Nonetheless, we gave them $10 more and will not return. Be aware that you will be "told" what to tip when you go there! Because of that I'm giving them a 2 star review. UPDATE: Management reached out to apologize for the "tip" incident and assured that they would have a strong talk with therapists. I appreciate the quick response and now knowing this tipping practice is not consistent with leadership I may consider returning in the future. read more

My partner had a great massage here on a Saturday morning. We did a tough hike two days before so our bodies definitely had some knots that needed to be worked out. The girls gave the right amount of pressure and left us feeling good. The massage was great but I wish that they massaged my feet as well, but the rest of my body felt good. I docked a star because at the end, they requested that I give them $20 each instead of the $15 each I originally gave them. I was really turned off by that and don't appreciate that sort of demand especially when tip is supposed to be optional. Management should pay their employees more and not have their employees rely so much on tips. read more

We've been here a few times for a couples massage, and it did not disappoint. I had Darin and I am not sure the name of my hubby's female therapist but both were very good. Each time we have been here we have gotten a great massage. Will be coming back again. We've had lots of great massages over the years, so they have a high bar to cross! read more

I came here for a deep tissue massage after a day of snowboarding, and both Annie and Sunny were fantastic. Annie worked on loosening my muscles, and I felt immediate relief--it was like my tissues softened instantly. Sunny is also incredibly skilled and provided a great massage. Highly recommend this place for effective deep tissue work! read more

i will seriously love this place forever!! i've been here a few times all with different masseuses and this last one just tied the knot for me!! Helen was absolutely amazing i'll request her every single time!!! i was told he has like 15+ years of experience and it showed. 10/10. i got a 60 minutes massage ($80) and added cupping ($20) and ended up tipping $50. Just go, ask for Helen, and you'll be happy. read more

I asked if by text when booking and I asked when I arrived if I am getting a 60 minute massage. They confirmed it was a yes, however, we waited on the table ready to go for at least 5 to 6 minutes and I looked at the clock. The massage we got was only 50 minutes long. I do not like to be misled. This was an expensive massage to be misled on. read more

Last minute decision for a massage. They were able to get 3 of us in with only 2-1/2 hours notice. My friends and I unanimously agreed these were THE BEST MASSAGES OF OUR LIVES and we've had massages around the world. 100% recommendation. And will definitely be coming back when I visit SLC next. read more

My wife and I had a 90 minute couples massage and it was excellent. The room temps were comfortable and the table was heated. My therapist did back walking which I had not experienced before but given my need for strong pressure, this was perfect. Overall a very good massage and experience. I recommend. read more

I came in for a 90 minute massage and discovered at the end that 20 minutes had been shaved off of my 90 and that they had started the clock for when i parked and walked in rather than when the massage actually began. I asked before coming for someone who specialized in deep tissue and the only thing that was deep was the walking on my back. The rest felt like a rub down. I'm pretty bummed out about spending $120 plus tip for this. read more

I had a a couple days ago with Helen and she worked on my neck and shoulders and back as well as my legs and did just a fabulous job. This is what I asked for and I could not have been happier. I recommended her to many. read more

Red flag #1- Every comment with less than 4 stars that contains genuine, honest feedback will CLEARLY result with the business manager insulting you ( really arguing with even though u can't really respond) on yelp. It's almost like only positive feedback back is welcomed & they aren't looking for a review to get better at running a customer service based business. Red flag #2 - Asking the masseuse to massage a little softer because it's hurting you & she gets offended & starts speaking loudly to the other masseuse in the room. Relaxing?? Nope!! Red flag #3 - Walking into the ladies raising their voices at a potential customer who reluctantly returns an hour later because "we don't have appointments right now" but watching 2 walk in appointments accepted at 8pm at night. 4th & final red flag (although there were MANY more) - being told the tip is "usually 20% aka $20"... 20% of an $80 is $16!! Also, if the tip is mandatory, just make it part of the price... That's not gratuity! It's impossible to fully enjoy the massage when everyone is crowded around & forcing you to pay more for a tip when u already had the awkward experience of paying for services before. Not a relaxing experience AT ALL!! Go at your own risk & expect at least 3 out 4 of these red flags, especially if u don't give a 5 star review! read more

It was a very satisfying experience a little rough for me but my body felt great the next day it's worth checking out. I recommend...thanks Rosie. read more

After spending the day ice fishing, I seriously needed a massage. Thankfully, this place is open on Sunday with a reasonable price. My boyfriend and I got a 90 minute couples massage for $100 each. Not too shabby. I was greeted with a warm welcome and some waters. Their lobby is really small and you may feel a little claustrophobic when there's more than 6 people in that tiny room. I'm grateful they were open on Sunday, however, I don't think the ladies who serviced us were trained to do massages. There's also a language barrier that probably didn't help either. I wanted more focus on my hand and back, which I've repeated, but they just did their own routine. The worse part was that I didn't get the full 90 minutes of massage time which was a little disappointing. I'm not sure if it's because the couple that was in before us went over their time and they had to play catch up, I don't know. When we walked out of the room, the girls immediately asked how we wanted to tip them. I felt obligated to give them something so I gave $20. They then insisted that we didn't pay for our massages. Again, must be another language barrier, but it was to the point I wanted my tip money back. It was awkward and very embarrassing leaving here. Probably won't be coming back here unless I'm desperate. read more

J Massage - Couples massage - Massage Near Me - Salt Lake City, Utah

I went in last week to see Tina, I have made my life to visit this spa at least every other week, Tina has made it a point to repair my needs and talks me thru things that I can do at home until I return, she is the best I've seen in a long time so stop by and send a review with you opinion as well read more

Called an hour to see if they were able to squeeze my friend and I in last minute and they were! Even called and texted us letting us know we could come in even earlier than originally planned. I loved my massage and felt great after. The price was pretty affordable too. It was roughly $110 each after tip. Great vibes. read more

Took my GF there on a date. What an amazing place and very reasonably priced. Make sure to bring a swim suit to be able to access all of the extras that are outside. John is very pleasant. It's almost like you are at home. read more

Dnt even want to give a star!!!!!! Grew up with survive industry also own business, this is the WORST customer survive ever. That was my treat before fly back to CA after long business trip so needed to relax but gave me huge stress with their business. Should read carefully some one start comments, but Like other said, their massage level was just regular, in my opinion, I go massage every other week, based on my experience, my therapist didn't even know how to use her elbow. Should be 1h but shorter treatment time. Paid full with extra $5 already in the beginning. I disliked her (and another) attitude and how they treated my body so decided not to give 20%. Then what happened?? they're complained. Why???? I didn't even want to give any tip first of all but I paid tip. Tip is showing my gratitude to their work but there was nothing I appreciate of. Why they force me to pay 20% or more? Do they think they deserve it? I DO NOT THINK SO! Maybe ppl live in Utah are so nice and dnt say much but watch out what you guys do. If you want certain amount of tip and you force it, learn more techniques and change your f attitude ladies!!!!!!!!! read more

Somehow the 1 star review I left has been deleted! No bad language, no offensive remarks, pretty straightforward disappointment at the tip policy and being hassled in the lobby by the therapist demanding a higher tip for a very mediocre massage. In reading through many of the negative reviews, the manager either pretends to be mortified or responds by attacking the customer. In the instances where he pretends to be mortified, he claims to have either fired the therapist or given them a stern talking to, promising it'll never happen again. But, as you can see, this complaint has been going on for years so, clearly, the concern is not only being ignored but it's company policy to treat customers with disdain. read more

They are overpriced for the quality of service, unprofessional and want huge tips for a really bad experience.

I have been here a few times and it never disappoints! Darin gives the absolute best massage! He is my favorite provider in the SLC area! No doubt! read more