The once-reliable office supply retailer has fallen on hard times, it would seem. With only one…read morediscernible employee staffing the store, I felt bad distracting him from ringing up another customer at the register to ask him where I might find a postal scale. The shelves looked sad, with plenty of empty sections and a strong going-out-of-business aura. I felt bad for the single employee as well as the random two or three other customers wandering the store as aimlessly as I was. I spotted some overpriced battery banks and extension cords, packing tape and copier paper, but not the one office item I had expected to find. Yet I did manage to spot a Taylor Swift coloring book. (Yes, I'm a fan of the pop singer, but this is the last place I'd go looking for such a thing.) Unless the Amazon pick-up boxes and the FedEx counter are keeping it rolling in cash, I'd expect this location, if not the chain, to be bankrupt within a couple of years.

Ultimately got what I needed. This place has a good selection of chairs and such. There were two…read moreemployees walking around, one of which we asked for help to find a good chair. They were very nice and helped a lot to find the perfect chair. It was also moderately priced, which made us happy in this economy. My mom loves this chair now. As for the Staples itself, it felt kind of dead inside, but oddly homey. I think that made me enjoy my visit even more. It felt like Wall-E after they planted the plant and revived humanity. Perhaps a remaining store in a mall that is on the verge of closing. But not in a way that one would feel disdain. It is comfortable. This store has been on my mind ever since I went just because of how... storely it is. That is all to say: I suggest it if you need chairs and enjoy a joyfully haunting vibe in stores.

I was referred first to the kiosk to process my Amazon return because the registers were occupied…read more I chose to wait bc my item was bulky. The store is pretty busy, small and parking in Westfield can be a bit of a hassle but I'd return if I'm in town. The man who helped me was fine. Got the job done.

On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns…read more According to the store's posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee--whom I believe may be the manager and possibly the only employee regularly working at this location--arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly.

Super busy today- the online pickup line is the same as the general registers, and they had 4…read morepeople working but the line was still not super-fast. Signup for the Staples membership was hard to do on the mobile without the app, so they can do it at the register. Two areas to storing online orders - one is the shelves behind, but they also have a lot of stuff there... so at the other kiosk as you enter for printing design, etc. they store more stuff. Guy I was at the register was working hard, searched both areas to find my order, kudos to him.

Florrie and Qua are the best enployees at staples located in vauxhall NJ. They very efficient,…read morefriendly and professional. They're always willing to answer any questions that I may have. They truly love what they do that shows me that they care about the customers' needs and satisfactions. I would like the company to know and acknowledge them for their phenomenal work ethic . Going above and beyond is not a requirement but they do if effortless.

I would like to extend the greatest compliment to Virendma and Monica who work in the printing…read morearea. They were extremely helpful and made the experience pleasurable. I needed some prints in a rush and wanted it a certain way and they were extremely accommodating.....I will definitely be going back in the future because of those two and the experience I had...

I went to drop off recycling, the cashier started counting the batteries, then called his manager…read moreto ask how to enter the # of batteries. I recycle every month and usually after 10 minutes the points are on my account, well this time they weren't so I went home and checked my account again, no points, so after a 20 minute wait to get through to customer service I'm told give it a few days and if they aren't there call back. There is no posting on my account of the transaction but the rep said they saw it on their end but didn't know why it didn't post so to me I have been ripped off my points.

My Company purchased shelving units from this location. First order was delayed by weeks not days…read more Second order once again delayed, and some items did not come the right size "shelving depot measured we didn't so it was there mistake.) Its been MONTHS of emailing and calling the location and even though it was there measuring mistake they keep giving me the run around even after I paid for the items. Had the pleasure of working with Greg he was great, but Jason really didn't help, made things worse.

Go to this store. These folks are great. Very helpful, knowledgeable and had what I needed in a…read morepinch.

My iPhone 7 audio failed After some research it seems that…read moreit I pretty common problem with IC chip connections breaking Found The Device Shop in Westfield NJ online and drove there I explained that my business is very dependent on this phone Matt, Andre, and Isabelle were exceedingly understanding and agreed to fix it while I waited About an hour later I am posting this from the iPhone they repaired If I could rate them higher than 5 stars, I would In today's high tech world skill and customer service are necessary to survive The Device Shop has both Thank you Matt

I sat on a sharp rock with my phone in my back pocket. You can't fix stupid, but they did--for a…read moreprice. They replaced the cracked glass on my iPhone in less than an hour. I'm happy to pay for good service, and the guys at The Device Shop delivered. Having this resource close to home is very convenient, but, hopefully, I won't need them again for awhile.