Wow this was a great experience and definitely glad I gave the salon a second chance. This time I…read morewas greeted again by a smiling face and offered a snack or beverage and told my stylist would be with me shortly and I could have a seat while I waited if I liked. Haley I believe and had a wonderful shampoo and conditioner followed by a great looking haircut that we discussed and agreed on. I have a follow up in 6 weeks for a trim

I had a wonderful experience here! My stylist was Kari. She is incredibly knowledgeable and…read moreexperienced--she guided me to the exact right products for my hair type. I absolutely love my new haircut and style. Highly recommend this place and her!!

Metropolis does a fabulous job. I've had appointments with every stylist for my weekly blowouts…read moreand quarterly highlights. It is the BEST salon in Columbia with complimentary snacks and mimosas!

My stylist left so they recommended two options for a stylist I picked Theresa and booked 6 weeks…read moreout. Suddenly, the week before my appointment Theresa would not be in the salon that day (kinda short notice but may have been unavoidable) They recommended Presley she's new, but they assured me she was excellent--checked out her IG looked good (she was a new stylist...my intuition was screaming NO)...went last Saturday she was messy with product, I had to ask to wipe bleach off my gown 3 times so it didn't ruin my clothes and she insisted I need a shadow root (I disagreed but she convinced me it created a more gradual grow out)....right before she ron es my color I felt like rubber bands were being pulled out of the roots and it was odd and taking longer than expected l-- but the color looked great and I was pleased. That evening I was outside at an event and when I got back to my car there were a Mohawk of broken hairs all standing up from my part and my scalp was red. After I washed and blow dryer my hair Thursday my entire top layers of hair are broken and stick out--no flyaways--broken fried hair oh and despite a good trim my ends are fried and the color Looks nothing like the day I left. I contact the salon they ask for pics and say it may be Tuesday before management can "review" ...they'd have to see it in person--but didn't schedule me?!?? Refunded my money and I begged them to tell me what to do now to prevent further damage (like a treatment or product) they basically said don't use heat--cool so I spent 200$++my hair is totally destroyed and it's getting worse everyday BUT as long as I never style my hair it will get better (these 1 inch broken hairs will take 5 years to grow to my current length)!! Absolutely appalling--they literally dgaf if all my hair breaks off and is ruined--Wow!! A refund doesn't fix what she did and they do NOT care-this is a crappy salon! Update they texted me today to tell me that because of my Yelp review they won't be able to service me anymore bc I made it very clear how I felt about their salon. This person actually implied me using a jot tool caused the damage!!! So, shockingly the son will not try to fix my hair or even pay to have color correction expert service my destroyed hair.

I have been going to Artana (owner) for manny years. My haircut was suggested from a guy in 1975…read morebut I was not ready to go from really long hair to above shoulder length. However, when I told Artana about the cut in 2000, she followed through. It has been the best haircut I've ever had. Sometimes I let it grow a bit longer but it still works well. The drawback in recommending Sheer Expectations is that they don't take many new clients right now. It's mostly Artana and her sisters that do it all.

I went hear twice several years back and had a good experience. But when I've tried to call…read morerecently , there is no answer ...Has the Salon closed ?

A gift given by my daughter and a gift in itself. What a spa experience I had here. First time…read moredoing a massage and loved it! I was greeted at the front by professional and friendly staff. Shown the way to the changing room and where I could wait after. I was so comfortable changing into my robe and placing my belongings in one of the lockers. I proceeded to wait and have some tea. I was called by my massage therapist a bit later. I had a 60 minute massage and loved it. So relaxing and peaceful. The lights the smells the quietness of the space. Afterwords I did a body shower changed and enjoyed another tea before leaving. Wow! Just amazing. The ambiance of the whole place what can I say! I truly recommend this place and hope to come back sooner than later. Thank you.

Avoid this place at all costs. If I could give 0 stars, I would…read more I came in for a massage expecting a relaxing experience, but it turned into the worst massage I've ever had. My massage therapist was Tori. During the session, I noticed she kept removing one hand and then immediately using it again. While I was lying face down, I couldn't see what she was doing. Once I turned over, I looked up and saw her repeatedly rubbing or wiping her nose with that same hand before continuing the massage without sanitizing it. I found this extremely unsanitary and unprofessional. It completely ruined what should have been a relaxing experience. I've had many massages over the years, but this was by far the worst experience I've ever had. It has honestly made me afraid to ever book another massage because I can't stop thinking about the lack of basic hygiene I witnessed. I would not recommend this place, and I would strongly advise others to avoid booking with Tori.

Went there for a perm for the first time, perm turned out great, Thomas and Connie were nice. Just…read morewished my hair could be a little longer but thats just me.

I went to Connie's with a friend when he needed to get a haircut, and it made me want to get a…read morehaircut myself. They have walk-ins on the weekend and we waited a good hour, so try to make an appointment during the weekdays if you don't have time to wait. However, the owners are so incredibly sweet! Thomas sat with us and talked while we waited to get in the salon chair. He cracked jokes and made us feel so welcome. Most of the patrons who came in, he knew their names and probably knew them from years of them coming back. When my friend finally got into the salon chair, Connie went straight to work. She took time and care into the haircut and it looked great at the end! She talked to me on the side and was so funny and sweet. I love the owners here and they give out great haircuts! Come support small business owners, they definitely deserve it!

Moving from my long time stylist in Colorado to South Carolina I was nervous about finding a new…read moresalon to take care of me & my teen daughter. I was fortunate to not only find a hair stylist but also an aesthetician (who provided sugar waxing services). This salon is the epitome of luxury, pampered, high quality services & products! Call a head of time, they are in high demand!!

I am new to Columbia and went to Ashley's Alley per the recommendation of a co-worker. I saw Keri,…read moreand I'm so glad that I did. She took my seriously outdated hairstyle (if you could even call it that) and updated it with a fabulous new look. She asked questions and listened to my answers, but also used her professional knowledge and talent to make my hair look better than I thought possible. She also told me how she was styling it so that I can recreate the look at home. For once, I feel like I have a cute hairstyle that I can maintain until my next appointment! The salon itself is beautiful. I was a little confused when I walked in and there was no receptionist. However, after watching people come in and out for a few minutes, I decided that the lack of a receptionist really worked well there. It felt more like clients were walking into someone's living room rather than a hair salon. The artwork was gorgeous, if you're into that sort of thing, and the location is perfect for anyone who lives or works in Columbia. Overall, a very pleasant experience.

I have been coming to see Tiffany for close to a decade now. To put it simply, she is amazing. Not…read moreonly is she incredibly kind, but she is also incredibly talented. If it takes you a while to find someone you trust, then you are like me (And very picky about hair). I highly recommend Tiffany!

I had always cut my own hair and I guess my wife said it was time for a change and to actually get…read morea professional cut. Tiffany cuts her hair and she loves her, so when she mentioned she also cuts men hair I gave her a try. I'm so glad I did. I felt so much more cleaned up (not to mention grown up). Great service, great cut!

Walked in and was told that they could take me in about an hour, a little longer. Brianna seemed…read morepleasant so I told her I'd be there than. The salon was very nicely decorated with fun art and stuff and chairs were in three different rooms, all full of customers. We walked down Devinr and made another spectacular find, The Devine Cinnamon Roll Deli. Wow, was it ever good. The Coffee was tasty and help yourself, and the menu had something for everyone. My sister and I had, you guessed it, a cinnamon roll. Gooey sweet and cinnamony, the roll filled the appetite for both of us. Sitting outside was perfect and before you know it time o get ack to the Salon on Devine. I asked Brianna if she could give me an Anderson Cooper cut. I was delighted that she knew who Cooper is but just how he wears his hair! A great cut, by a kind spirited barber, was a highlight for my day. HIGHLY RECOMMENDED!

If you want the worse customer service go to this place. 2 weeks calling to get an appointment,…read morefinally calls you back. Getting a sitter, running few minutes late, I have screenshot of the time. And the response, she cant take me because every 30 minutes blablabla. She thought I forgot her, well how about confirming an appointment like good places do? And her snippy comment about "good luck". Welcome to the South, where hospitallity means nothing. Her name is Tabetha. Avoid at all cost. Fellow military spouses do not support her, she as military spouse should know best, but she is just unproffesional!

Love this place!! Sarah is fantastic!! She listened to me when explaining how my hair is and the…read morehow I style my hair. She also did a fantastic job on cutting my hair. I've found my stylist and the decor is awesome!! Highly recommended

I've come here for the past five years and love my hair everytime I leave! All the stylists know…read morewhat their doing and work with you to help you achieve what you want. I notice they are packed... super busy all the time. I still stick with Christine primarily as I love her cuts and especially color. She's super experienced and just knows exactly what I want and what I'm asking for. Love her work and love her energy!! It's just contagious! She & they all work hard, there have been times they've squeezed me in and stayed past closing time to finish me up. I definitely felt bad but I just have to say they are dedicated to their customers. Beautiful work and well worth it!

Today I visited Paul Mitchell Hair Studio looking forward to a relaxing experience with my sister…read more I requested a wash, deep conditioner, blow dry, and a twist-out. When I sat down, the stylist immediately began spraying my hair with water. I politely asked her not to spray my hair because I had specific preferences for my natural hair. I also asked if she would mind taking down my twists from the bottom up to help minimize frizz and breakage. She agreed, but after watching her remove a few twists, I realized the technique was not what I had requested. At that point, I politely asked if we could end the service because I didn't feel comfortable continuing. The stylist unhooked my drape, and as I handed it back to her, another staff member apparently observed only part of the interaction. I was then asked to go to the front desk. Without anyone asking me what had happened, another employee informed me that my service had been terminated and that I was no longer welcome to return to the salon. I was completely shocked and confused. When I asked what I had done wrong, no one could give me an answer. Instead, I was escorted to the lobby while my sister remained in the salon receiving her service, which made the experience even more embarrassing. Only after I had already been asked to leave did staff finally come over to ask for my version of events. At that point, I learned that an advisor believed I had snatched the drape off. That simply did not happen. The stylist had already removed buttons to the drape herself, and I was handing it back to her. The advisor had been observing from across the room and did not witness the interaction up close, yet a decision was made without speaking to me first. As someone who values healthy hair care, I believe clients should be able to respectfully communicate their preferences and even choose to discontinue a service if they are uncomfortable. That should not result in being embarrassed, escorted out, or banned from returning without an opportunity to explain what actually happened. Unfortunately, because of how this situation was handled, I will never return. I hope Paul Mitchell Hair Studio reviews how misunderstandings are addressed in the future and ensures that all parties are heard before making decisions that affect customers. If you are someone who likes to advocate for your hair care and communicate your preferences, I encourage you to make sure your stylist is receptive to your concerns. Every client deserves to be treated with respect and given the opportunity to be heard.

Well I figured it was time for an update, especially since it's a newer location. I really enjoyed…read moreit, but it took hours. My friend was working so I came in for a trim and dye. The trim was fine, she brought in a guy from the barber class to work on my undercut. The dye was to be blonde with red highlights. The blonde was fine, but the red didn't take. She said I could come back in for a redo, but she didn't know if they would recharge me. I made an appointment, but it was the that hurricane Helene came through so I'm not even sure if they opened, and I canceled, because I wasn't risking it. As far as a good service at a decent price I highly recommend, but just remember these are students and I don't think there's much of a guarantee. That's not to say they don't care, and I'm certain they will at least try to make it right. Also the new building is nice, I did prefer the old location, but at least there's a huge parking lot.