Wonderful!! Have been doing business with Mr. Worn for several years. Everything about his office…read moreis professional and upbeat. His staff is knowledgeable and kind. They always get answers for my questions. Highly recommend!

From the owner: To develop new long term customer relationships, strengthen current ones, and to be the Good…read moreNeighbor in the local community License #: GA-627441

They never went the extra mile to help you figure things out. They will also backstab you if you…read moreleave and go elsewhere. Not very professional bad mouthing clients past or current. Their insurance coverage wasn't that great either.

For years we had been with another Auto Owners Agency in Albany. After such bad service we elected…read moreto switch our Insurance Coverage over to Fleming Riles. We have known Garrett Fleming, Wayne Riles, and Clint Ivey for years and have always liked their professionalism. When switching over, Ilissa English was the account manager that was assigned to us. Wow, we can not say enough good things on how Ilissa handles business and our insurance coverage. We always get her on the phone, she handles our changes promptly and always has answers for questions. I hope the management will acknowledge her for her hard work. Hopefully they will add a note in her employment file on the superb job she does! Thank you Ilissa!

Very friendly and responsive. Reasonable rates for auto and homeowners insurance. Easy process…read moreto change carriers.

From the owner: GA-197518 Our mission is to help Albany and Dougherty County manage the risks of everyday life,…read morerecover from the unexpected and realize their dreams. We strive daily to provide remarkable customer service while meeting our customer's needs! We want our customers to live comfortably while knowing they are properly protected when it comes to the right auto insurance, home insurance, life insurance, health insurance, boat insurance, and business insurance.

I used to love State Farm, my agents were always wonderful and helpful. I actually would talk to…read morethe main agent when there was an issue. I legitimately will be switching to another company as soon as I can after dealing with this new agent. I've never spoken to him and the people there have royally screwed up my account and added policies to my account that are not mine. They charge a lot of money and won't price match anything because they don't feel comfortable with the coverage amount. Mind you this was for a renters policy and I asked to be covered for what my complex requested. State Farm charged me twice as much and refused to cover me for what I asked and added on much more, despite being a loyal customer who has always paid their bills in full and on time. I'm sure other State Farm agents in other areas are great, but Bobby is horrible.

I've always had excellent quality service from this agent. Bobby Underwood State Farm is a great…read moreplace to use for all of your insurance needs. I am very please with the finance rate I got through this agent. Thanks for going above a beyond to help. I highly recommend him.