Came home from hurricane to find my kitchen garbage disposal backing up into my bathtub. Beyond gross. Called Freeman and the lovely dispatcher got two guys out on same day, even earlier than expected. They called before they came, were polite and efficient. They've got my business!! read more

Excellent company, we've used JW Freeman before and have been pleased. If you are looking for a plumber, JW Freeman Plumbing is the company for you. Today, David was very courteous, professional, knowledgeable and efficient. He Identified the issue with my toilet and had it fixed quickly. The only Gainesville plumbing company I will use! read more

I CANNOT SAY ENOUGH AWESOME THINGS ABOUT THIS COMPANY AND HAVE ONLY USED THEM TWICE SO FAR! I needed a plumber and quick and picked them because of their yelp reviews and am sso GLAD I did.. I purchased a town home (without going into much detail I was scammed) long distance after a long nasty divorce. My first trip up there it was discovered the entire sink was unusable due to not being sealed properly. They fit me into their schedule on my second trip up there - where we discovered the toilet in the 1/2 bath was not sitting properly. James fixed the sink and the toilet and I wrote the check WRONG I was so exhausted. They called when I was driving back to WPB and were EXTREMELY understanding about it. I am also having the backyard landscaped & needed the the hose spigot working. I had asked them about it when they called about the check. I called late one night at start of week and they were there the next morning - FIXED. The condition it was in I did not even think it was possible. I am moving up there not knowing anyone or who to rely on but can tell you if you need plumbers THESE GUYS ARE IT! They are pleasant no matter who you deal with, up front about the costs, carry just about everything you need on their trucks (which are usually better quality than something you might have installed - depending on where you live) do not waste time to pad the cost, friendly and truly CARE about what they do. THEY ARE NOW MY GO TO PLUMBERS FOR ANY OF MY NEEDS. If I could give 10 stars I would. read more

I left a msg late evening prior to James coming out about a plumbing issue and received a prompt call 8 o'clock in the morning. I had left a few messages with other plumbing services the night before, but they hadn't called back @ 8am so I was a little nervous. I really needed service on our quadruplex asap! He went himself to the property in such short notice and called to let me know that another plumbing company was already there. Of course, that was not JW's fault because there was miscommunication (with the other plumbing service and myself; I was unaware that someone was sent out). James then called me to tell me that the other plumbing service was already there & he would just leave and not charge us. Long story short, although I didn't use JW Freeman Plumbing this time, I am definitely impressed by his professionalism, promptness, attention to details, follow through and customer service skills are excellent. I know I will keep him in my "rolodex" for the next job I will most definitely need him to do in the future. James, YOU GET A 5 STAR RATING FOR 100% EFFORT. :) read more

Decided to call them based on the stellar Yelp reviews... and my fellow Yelpers didn't let me down. They showed up when they said they would, provided friendly and quick service, didn't overcharge me, and most importantly did the job right. I would absolutely use them again. read more

From the office person who answered the phone , to James and his apprentice Jesse this is a class act. Very professional, competent and friendly from start to finish. Highly recommend and will use them the next time I have a plumbing issue. read more

This guys are the best, i had an emergency and they fit me in, they solve the problem effectively, i will recommend them to my family and friends. 5 stars keep the good service. read more

I hired them to diagnose a problem in my sewer line. First they recommended a lot of expensive work that my regular trusted plumber (who could not do the work because he did not have digging equipment) advised me he was unnecessary. Then when I authorized just the necessary portion they failed to properly diagnose the problem so that after they replaced the piece of pipe for $1,300 I still had the same issue, then when I addressed it with them they blew me off and told me essentially to go F myself. They also charged me almost twice as much as another plumber told me he would've charged for the same work and, after stating in writing that I would not be required to pay for the camera scoping if I authorized the work, they attempted to charge me for the camera scoping and I had to argue with them. read more

We called to have a washing machine faucet and outdoor faucet fixed and replaced. These guys scheduled a visit quickly and were extremely fast and thorough in completing the job. Prices were reasonable and the plumber was extremely nice, knowledgeable and professional. I highly recommend! read more

Working with excellent businesses always makes me happy and I can't say enough about the incredible customer service and stellar work of J. W. Freeman Plumbing. We had a stopped up kitchen sink with clogged pipes and two shut off valves that did not work. J. W. Freeman Plumbing was recommended by our realtor and from start to finish, the customer service was (and remains) outstanding. I filled out the form on their website and got an email promptly from Shep, who kept in touch with me, scheduled the appointment and answered all of my questions thoroughly. I couldn't be there at the house on the day, and my mother (who lives in the house) has dementia and has a caregiver. I explained all of this to Shep and he alerted the technician. The technician, Joe Thrash, came out to our house and was thorough, careful and very professional. I spoke to him three times on the phone. He explained everything to me, fixed the problems, and cleared the pipes. We now have a working kitchen sink and I couldn't be more grateful for their professional and excellent work. It is such a relief to find a business who follows through on their word and does so with such kindness. The cost was very reasonable for the work done. I feel that we are in very good hands with this exceptional business and we will only use their plumbing services for any future problems. read more

This company goes above and beyond to assist their customers.My church recommended them and after 15 plus years I finally know why I have plumbing issues .They also assisted me with a couple other issues .My neighbor used them the same day too and was very happy .I will continue to recommend them as a 100% Disabled veteran it's great to have a company you can trust !!Joe was great with my military service dog Freedom too!!! read more

My husband and I could not have been more pleased with this plumbing company. They were professional, prompt, responsive and wayyyy reasonable. Mr. Freeman, the owner, even came back voluntarily, on his own time/dime, as we had not yet found the solution to our problem. I will exclusively use Mr Freeman's company in the future and have begun recommending him to all of my friends, including you, Dear Reader. read more

Called them because of Yelp rating. They arrived within 3 hours and completed the job to my satisfaction. Nice young men did repair and explained it to me.I would use them again. read more

Went with this company due to good reviews. The gentleman that came was nice and professional, and finished the job in a timely manner. There was a miscommunication with the pricing which I'll share the blame for. I should've asked how much the job in Total would be. The gentleman thought I knew about the service fee, which I didn't, so the total was a bit higher than expected. We worked it out in the end! Apparently this information was supposed to be given to me by the scheduler/receptionist, but wasn't. Still would recommend this company for the actual service, but you definitely should ask for grand total 1st! :) read more

I've used several other companies in Gainesville and these guys simply outperformed the rest. Everything from start to finish was A++. Not only did they arrive incredibly fast they saved us 50% of what we thought we were going to pay. They performed multiple jobs all in one day. Highly recommend. read more

New to Gainesville and renting a house that I know NOTHING about. Had some clogged drain issues and needed a plumber - FAST. I chose this company solely from reading the Yelp reviews and everything everyone previously wrote was right on point. Jimmy answered the phone right away and I explained my problem and he more or less gave me a diagnosis over the phone. He even estimated a price - which ended up being about $20 more than what he originally said, but at least it gave me a credible idea of what to expect expense wise. When I explained to him that I was renting the home, without prompting, he looked up the address to see if it was in his system so that he could direct bill my landlord/owner. I thought that was cool. He had someone out in a few hours - exactly when he said they would arrive - and they had problem solved within 1 hour. He explained to me what he found and why the issue occurred and I felt at ease knowing I didn't cause the problem and that it was something that probably wouldn't occur again. Friendly, reasonable, efficient, professional. Everything you want in a plumber. read more

I highly recommend JW Freeman Plumbing, LLC. I initially called with questions about performance issues with a water heater and to free up a water supply line from my washing machine. The person I spoke with at the office was friendly and was able to schedule someone the next day. There was a misunderstanding about the day of the appointment which resulted in a one day delay but even factoring this in, the company was great. Joe, the repairman, was friendly, knowledgeable and prompt. The appointment was fast but professional and all repairs were completed for a very reasonable price. I not only recommend JW Freeman Plumbing but will call them again for any future plumbing needs. Oh, the best part, my water heater had nothing wrong with it...a simple temperature adjustment was all that was needed...can't believe I overlooked that! I forgot to say Joe was honest too. Five stars JW Freeman!! read more

Both my dad and I had used Jame's plumbing services on 2 separate unrelated occasions, and we both are extremely of the quickness and professionalism for his work and prompt responds. Not sure what my dad's problem was, but mine was an underground leakage. I will 100% call him for plumbing issue again. read more

I would highly recommend this company. They were very helpful and professional. I felt the service was great and their price reasonable and competitive. I will definitely call them again, if needed. read more

I've used this company 3x over the past 3 years, and they are awesome. They do good work; they do it right the first time; they are VERY REASONABLE; they are polite and great to work with; and they come when they say they're going to. In addition, they are honest and trustworthy and you don't feel like they are out to stiff you (as a woman, when dealing with tradespeople, that can happen!!!). Very highly recommended as I have lived in Gainesville for nearly 30 years and I've worked with a lot of different plumbers over time. JW Freeman is a great plumbing service. I just wish I could find a similar quality HVAC service. read more

My first experience with J.W. Freeman Plumbing was excellent. He was able to schedule me the same morning and arrived at the appointed time. Granted, my three plumbing issues were relatively simple and straightforward but they were handled professionally and quickly. He explained options and left my bathroom cleaner than when he arrived. I will certainly call him again the next time I need a plumber. read more

SUPERB SERVICE !!! We had a back-flow of shower water into our beautiful Gainesville Rental Yesterday - August 18, 2016. The New Tenants were as surprised as we were and I was called by Mr. 'Tenant' informing me that his Mrs. 'Tenant' was mopping up water that had been regurgitated from the Shower Drain. We were in immediate need of an excellent plumber and since the Plumber that we had used for years had retired - I was very concerned about how I was going to find a competent, qualified, Plumber or Plumbing Service - for immediate help and where I was not going to be ripped off because this was an emergency situation. We used YELP to search for our Next Plumbing Service Provider and went with JW FREEMAN PLUMBING because of all of the great ratings. I phoned and spoke with 'Marty' the Mom of the Owner and she was amazing, understanding, knowledgeable and so very helpful. She informed me that they were fully booked but that she would do everything they could to help us. We were transferred to 'Alan' - who stated that they would try their best to fit us in and would return our call shortly. Within 15 minutes, Alan returned my call and said that sometime between 4:00 PM and 6:00 PM they would be at our Rental Property. Our New Tenants were so relieved ! The JW Freeman Plumber arrived at about 5:45 PM - snaked the line, ran all of the toilets, checked under ALL the sinks for leaks, flushed the toilets over 10 times, ran the washer - and called me to tell me that they RAN A CAMERA !!! into our septic line to find that the City of Gainesville Line was filled with branches and that was the reason for the Clog. He informed me that He had already Contacted GRU and reported the problem so that they could further assist us to have this permanently resolved. WOW ! In today's day and time, this is no longer seen. This is the Excellent Service of Years Gone By - BUT HERE THEY ARE ! and We are so grateful to have found them. OH and the price ? We were shocked that it was under $200.00 !! Incredibly reasonable !! They are NOW on our Books as our Permanent Plumbing Service for our Gainesville Rental. read more