Made an account here just to warn people of this horrible company. I've only been living in this unit for a month, and it has been a horrific, horrific month. I was told the only issue with the unit was that the bathroom needed "a little cleaning", but it turns out the tub faucet dripped a horrible non-stop flow of hot water, which, during the horrific heat of the summer, made the apartment putrid and unbearable. When they finally fixed it (two weeks after moving in!) their "fix" was to just turn the hot water in my bathroom off. Still no hot water in that bathroom two weeks later. The hardwood floors have a disgusting, sticky residue between the panels that refuses to come off after countless different cleaners. My shower curtain rod, toilet paper holder, and towel rack have been broken since before moving in. I've had constant roaches despite having no food in the apartment (out of fear of the roaches). Despite the building being littered with no smoking signs, people smoke constantly, which filters into my apartment making the whole thing smell of stale weed and cigarettes. When I told them this, they told me to just contact the police. Over people smoking. I did not have a mailbox the first three weeks I've lived here, either. And all that's not even mentioning how filthy the building is. Trash is regularly littered throughout, cigarette butts sit all over filthy, uneven staircases, mystery stains and spray paint cover the walls, and once some literal feces sat in the front of the building for a full day, collecting flies like trading cards. Oh and if that's not enough for you, the building's front lock has not worked a single day I've lived here, so you can be sure you're perfectly safe, too. This company does not care one single shred about its buildings or its tenants. I've tried to communicate about these issues and have regularly been ignored, or left for days without answer, or given vague notions that things will eventually be fixed. Do not give these slum lords your money. read more

J Wasser took over the management from our previous one. We were hopeful that this meant our management situation would become much better. Unfortunately, we were wrong. It is IMPOSSIBLE to get a hold of anyone that can help you. You either just get transferred by a rude receptionist to a voicemail or they simply say, "We will give you a call back" without ever doing so. When something is broken and needs to be fixed rather quickly, you don't hear from them. I understand that the fact that something is broken isn't their fault; however, their response and ability to get someone out to the apartment to take a look is extremely lacking. If your managers are too busy with other buildings, hire more managers. read more

I really wish this company hadn't taken over the building. They are not responsive to noise complaints, rodent issues or A LACK OF HEAT. I constantly wake up to cold water and a cold apartment. They don't really send an exterminator once a month and the neighbors are so loud I've had to buy multiple noise cancelling headphones to sleep. Please strongly consider your options before signing a lease. read more

WARNING! J Wasser is the epitome of a slumlord. Let's start with me moving into a filthy apartment that I was promised would be clean upon move-in. For weeks my oven door was literally falling off the stove and I couldn't even use all the burners bc all the knobs weren't there and in working order. Now let's move to the rodent issue, after the office blaming me for the mice issue bc they apparently send an exterminator monthly and I just refused to let them in. (I work from home and there's never been a knock at my door from an exterminator). Because of the extreme health concerns with having a rodent issue I resorted to hiring my own exterminator to have the copious amount of holes closed in my place. Heat and hot water, hope that's not a necessity for anyone renting from J Wasser bc every week, you won't have it. You can call them relentlessly and report to 311 and then they'll turn it on for a few days only for it to be off again by the following week. Do not rent from them, even if it seems like a good deal. It isn't. You'll spend any money you saved on your own repairs and hotels with hot water and heat. read more

This company was a little unresponsive when I first moved in 2 years ago, but they have improved immensely since then and they were AWESOME when I was fixing up the apartment and transferring the lease. My oven and my buzzer broke in the same week and Alex and Roxy got it all taken care of (I even got a new oven!) insanely quickly. They were really responsive to emails and phone calls and made sure I knew what was happening. In terms of business management, Austin was invaluable in helping me transfer my lease to a new person as I get ready to move out in February. He always responded to my emails promptly and was extremely knowledgeable about every step of the process. J Wasser and Co has been really good to me these past two years, and I would recommend renting from them if you're in the market for a nice BK apartment! read more

Thomas F I just want to express my thanks to Jessica Lee for her always prompt responses to my emails with any issues I have had with Building management. I woke up to no heat and hot water but got it right after her email. She is always a quick responder. read more

Very slow to come fix things in their apartments. Very very quick to ask for rent that is one day late. Very intent on having you sign tons of paperwork in their very sketchy office, not so intent on giving you any kind of paperwork for your security deposit when it comes time for a refund. There was no walk-through involved in moving in but miraculously there was a walk-through when I moved out and they tried to charge me $900 for wall plastering. Crooks! Avoid them, there are lots of great management companies out there that treat their tenants with respect and not as numbers. They only care about their money. read more

I have lived in my apartment with my family for 30 years. Always just relied on super for help but never management. After all this time I feel like I have a guardian angel in management. Jessica has come to my rescue and I will be forever grateful. She is a wonderful communicator and has given me a sense of comfort in this rather harsh world.Thank you Jwasser for knowing how important it is to have some good compassionate people on staff who make tenants feel like their lives matter.. Thanks Jessica you know how much I appreciate your help. read more

J Wasser & Co were very tolerant and courteous when I was going through much economic hardship throughout the Covid-19 pandemic. After I lost my job and struggled with my finances to stay afloat, they were still able to provide essential services, such as fixing some urgent issues that have come up throughout the months. They helped fill out the rental assistance applications and I was promptly accepted. If you are looking for a caring management company, I highly recommend J Wasser & Co.! read more

Nobody cares about me. Not J wasser.this is follow up to my previous review. After i sent them my suicide email about the toddler above me making noise 3 days a week for 3 hours at a time forcing me out of my apt to the bench in the basement or on a public bus, the kid came up 4 more times until it stopped without an email. while i was out at central park feeding the squirrels seething in anger at my frustrations, they sent the police over and grilled my roomate, who also says i make to much over the noise, so he doesnt care about me either. they didn't believe i wasnt home so they climbed down the fire escape, they also didnt believe i have a cell phone which i donot and they asked for a picture of me. now i will disclose personal information since i have the realization nobody cares about my feelings, friends, roommates, past management company halpern and company. they do not understand the bad feelings i have about the people making the noise and what i wanted to do to them and the restraints i put on myself not to harm anyone or myself. all these people making me mad i sent letters to halpern and company 5 multipage letters about 2 seperate neighbors 1 slamming the door for 8 months and 1 for playing loud music that i could hear 2 stories down for 6 months. i wanted to smash their doors down and kill them for ruining my life. sent many letters to the police dept physchiatrist family doctor and halpern and company and nobody helped. J WASSER similarly ignored me and now stopped responding alltogether my pleas about the toddler until my suicide email and me lying in the basement for endless hours and days wanted to kill them , the people upstairs, bash the basement washing machines and dryers and benches. jumping in front of atrain. these are bad thoughts and am now freeing myself of them for the first time. ignoring me is a bad thing. i have sent them a hundred emails asking for the toddler to stop coming over and NO ONE CARES ABOUT ME AND MY FEELINGS. no one wants to prevent problems. it took such restraint not to do anything bad to anyone.. i sent letters to the all the tv news, dr dron, family doctor 62 precint suicide hotline. no responses. no one cares about me. i have no feelings , abuse me, i am not going to explode one day. tuesday night the neigbors upstairs walked for 2 straight hours during the evening. i played the tv at full volume on the music, until the noise stopped yesturday morning they walked from 930am to 2 pm with a 1/2 hour break. i again played loud music at full volume and at 2pm i gave up and got on a bus and the bus driver yelled at me to put my mask back on, but i never took it off and he was rude about it and i cursed him out and said i was only on the bus because i wanted to kill my neighbors and wrote a passenger complaint about him online. the camera on the bus will prove him wrong. i already feel like shit. the point of that was because i asked building managemt to tell them upstairs to email me when the were going to walkfor hours at a time so i can go to the basement or on a bus in advance and know what time to comeback, which they clearly didnot do or i would have lied in my bed for 4 1/2 hours waiting for them to leave. i sent them 2 more emails 1last night without cursing asking for the same request of them emailing me so i wont have to hear them to apologize for the torture they put me through with the toddler upstairs. also, all of my roommates took advantage of me in one way or another, and my 2 whole friends dont care about my problems with thenoise and 1 says i should be in the hospital. i am on social security disablity for major depressive disorder for 20 years and have been living here for over 30 years. i was a failure at all my jobs in many ways but was never fired. i have had suicidal thoughts and never hid that and am not hiding it here . nobody cares about me. nobody respects my feelings and thoughts. if nobody helps me after so many notes and emails whose fault is it if i explode one day. howard stern is boring nowadays. same old music on the radio all the time. i have been able to concentrate on reading a book in ages. i have bedbugs in my bed and a hoarder as a temporary roomate who criticizes me constantly. i lost 9500 in the stock marked during the weekend of the internet bubble. any suggestions out there for me. i put it all out there. read more

They've consistently failed to meet heat/hot water requirements, and failed to make repairs in a timely manner. They respond to maintenance requests and complaints by being rude and patronizing. They'll empty your wallet for services that they can't reliably provide. They've set their business hours so that they're nearly impossible to get in touch with in the mornings/nights/weekends (when you're actually AT HOME). Things only get fixed if you're a pain in the ass about it. They're slumlords with a fancy office and a PR team, that's pretty much it. Don't ever rent with them. read more

I rented in Brooklyn for 2 years from J Wasser. Having rented for many years and from several management companies in years before, the one thing that stood out is JW's proactive attitude and, most importantly, communication. Let's face it, when renting an apartment issues will come up - they are inevitable. No matter the time of day or the nature of the inquiry JW was responsive and proactive in solutioning. The building super and staff on site were also fantastic. I primarily dealt with Meir at J Wasser. His timeliness and general attention throughout our tenancy was top notch. Meir was highly responsive and proactive and generally cares about his line of work and the tenants that occupy their properties. Not just kicking the can or pushing paper all day. We appreciate all of his assistance throughout. Would highly recommend renting a unit from J Wasser. They got your back! -JV read more

Worst company ever.. I am certain all the positive reviews they wrote. I've been trying to get repairs done for months now and can't even get a return call. The super is never here and just hides the issues never fixing anything. Slumlords at their best! read more

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As an update to my review: I was given a parking spot in the detached garage that was very small for an SUV because of a wall that was jutting out and a support beam next to my spot. I emailed J Wasser asking for a bigger spot or to switch with someone and they said to find someone to switch with otherwise they can't do anything about it. I always parked in the drawn lines as far over as I could to accommodate the vehicle next to me. Soon I had knocking on my door by the person next to me saying they can't get in their vehicle. My girlfriend was home all of the times and would go down. She would get in the passenger side and climb over to the driver seat and pull the car out for the other tenant. This happened on 3 separate occasions. Then we were told by the super to park at an angle so she could get in her car. We complied and parked crooked. Then we get a call from the building manager screaming at us at 8 PM telling us to straighten out saying he's getting calls at 8PM at night and that if I can't work with other tenants that I should get out. That's insulting when I have been working with other tenants. I explained the situation and his options were either you get out or both of you get out. I gave them a solution a month ago. Swap me for a smaller vehicle. 3/29/17: They swapped me for another vehicle a few months ago thankfully but being screamed pissed me off to no extent. That is BEYOND unprofessional and completely pissed me off. Now apparently we're dealing with the cast of STOMP upstairs who can't seem to keep quiet and another person upstairs in another apartment that decides to BLAST music and their TV at 2AM. It's like clockwork. 12AM stomping. 12:30 TV or Music goes on and stays on until 3AM. Per the super, the guy upstairs in an adjacent apartment is a new tenant and a drunk that has already had police called on him. Fantastic. So if that's the case, do something about it. The other people who live around him have rights too. As for the upstairs neighbor: they apparently have "rugs" all over their apartment but they are so thin they do absolutely nothing as they walk around with shoes and heels all day long on top of dropping furniture everywhere. With a baby on the way, so help me if they wake them up from all the noise. Despite multiple emails and calls to J Wasser, nothing has been done. 311 and 911 have both been called and will continue to be called. I will soon be looking into contacting a mediation center for the tenants upstairs and if that doesn't work, a lawyer. I have the right to peaceful enjoyment of my unit and going through a nightly earthquake/concert is not peaceful. read more

As the owner of a large rental brokerage in New York (www.Roomeze.com) I work and deal with hundreds of management companies on a daily basis. I must say after living for two years in a building managed by Jwasser, I am beyond pleased with the service and level of professionalism. Any time I had a question, concern, or problem(nothing major), they responded immediately and were readily available. I highly recommend them as both the go to service for managing your properties or if you're just looking at some of their apartments!!!!! read more

I have called J Wasser & Co 5x already, leaving multiple voicemails and have not received a call back. Their property at 2472 Cambreleng Avenue is clearly poorly managed at least where vetting tenants is concerned. Multiple neighbors have complained about the first floor tenants (a man and a woman) who: throw furniture in the back yard and leave it there, leave their dog outside for hours at all times of the day barking, and have loud fights outside at all times of the day (their favorite time is 1am or 3am). These tenants have also been observed climbing into other people's apartments through the firescape and prying open the screen windows (no upstairs tenant invited them in, they took it upon themselves) when they didn't have keys to their apartment. The man of the floor has also been observed banging outside the door and windows, screaming and threatening a woman (who probably lives with him). Both the man and woman have been observed doing drugs (shooting up to be specific) outside. Many neighbors have called police on them or made 311 reports but so far all of this has been useless (in that area, it takes the police more than 2 hours to just respond and if someone doesn't open their door, they will just say they couldn't access and leave). I'm tired of calling this office (5 TIMES!) and not getting any response! Do something about your tenants and stop being a slum lord already! I really have no issue going to the media about this as these type of 'owners' are what destroy a neighborhood. read more

No heat and it's 20 degrees outside. (2/9/19) I'm paying $1,800 for rent. This isn't the first time the heat isn't working. Update. Quick response so I'm adding a star. Update again adding 2 extra stars: super came up to tell me the boiler isn't working and restarted it. At least I know what's going on. read more

So I promised an update - here it is. In our time at the apartment we rented we have literally had zero issues. No critters, no problems with locks, no issues with any equipment what so ever it's kind of incredible. Paying rent was super easy because it was online so I didn't have to mail in checks which was really nice. We were planning to stay and signed a 2 year lease renewal, but due to some recent developments I need to move and can't stay any longer. The process for finding a new tenant has been tedious, but I have to say J Wasser has been so flexible and helpful. I was really surprised and how supportive and helpful they've been. I've probably been on the phone with them everyday, but they always answer my questions. If I'm ever in the market for an apartment in Brooklyn I'll definitely be wanting to find a lease with this company. The fact that they are so flexible and willing to work with each tenant is a rare thing in NY. read more

Great experience. Alex and Roxy are simply amazing, we had a leak and they were on it right away and made sure that it is resolved fast and professional. They are very responsive - which you don't find by other management companies. Highly recommended. read more

I went to the office two days ago with the intent to retrieve my security deposit. It was supposed to be returned September 1st. The reason it took so long for the deposit to be return is because Silvershore Properties, the company I rented from, closed down their business without informing their tenants. I tried multiple times to contact Silvershore. Eventually I realized I should contact J Wasser & Co since they managed properties for SilverShore. I spoke to Joe and Aaron and explained my situation. They apologized and were able to returned my security deposit within minutes. Apparently they've been assisting other former Silvershore Properties tenants. I strongly recommend anyone former Silvershore Properties tenants go to J Wasser & Co and request to speak to Joe and Aaron. read more

Do not rent anything under management of this company. They are the epitome of greedy landlords looking down on their tenants. If there's rain the building floods. They have stuck up kids for employees with zero compassion. The AC units never worked and they advertised that they did, there is no heat in the middle of winter. They don't secure the property from invasions and their security cameras don't work. They will not compensate you for your losses. If they're in charge of any utilities they won't pay it and you'll lose power. The pipes get clogged and waste will flood the apartment. Basically any maintenance will be done subpar just to cross something off a list, it's never fixed. They advertise "preferential rent" then Jack up the "base rent" and despite every issue they will raise your rent and the only reason they will provide is that they can get more money on the market. They prey on desperate people trying to make ends meet in need of a place to live who don't have time to throughly get the company, understand the lease. The city should revoke their subsidies for rent stabilized apartments. Just google them, they are featured in a documentary on the worst landlords in NYC, the evidence speaks for itself. read more

Great service and Great communication , Jessica Lee helped me get multiple task/repairs done in my apartment.

This management company recently acquired my building. It is pretty cold outside and there is no heat throughout my entire apartment. Todaysecond day I am without heat. They were notified immediately. My husband told them they could access the apartment immediately. There is absolutely no excuse for this, especially considering the astronomical amount we pay in rent. My advice to you is, beware...... Update: it's Christmas Eve, still no heat. As stated previously, they were already properly notified. I forwarded "Joe" all emails less than an half hour after he posted his generic response. No one has contacted us and I seriously doubt if they do considering the holidays. My entire building is without heat. The city inspector beat these guys out here yesterday to record the vi. It's sad because there are elderly and children who live here. Reconnect cafe is below me, they have been unable to open for quite sometime because of maintenance issues. You want to deal with people who value your dollar and will not take timely paying tenants for granted. Once again I will advise please beware. In case you guys were wondering things have gone from bad to worse. There is a complete lack of respect for the tenants they deal with. After I left that last message some one contacted me and rudely accused me of not leaving my contact info on Yelp....As if this was my fault. Every repair has been an argument I mean literally people going back and forth with me. Right now we are arguing about an unpainted apartment, I mean they just left primer on the walls no top coat. I have never had to make a painting request and I lived at my last place over 6 years. If it was done properly I would simply be able to clean my walls like I normally do. If I wet them, the stuff comes off! If someone sends me another disrespectful message in response to this Yelp I will be obliged to post. For the third time, do not do any form of business with this company. Not unless you want to dread the thought of contacting them for anything. I honestly try to avoid them as much as possible because I know they never do the right thing. read more

Roxy has been very helpful in getting us setup in our apartment! Schedule maintenance services in a timely manner and was responsive to the issues we came across within the first week! read more

Be prepared to not get your deposit back! They will pretend to be incompetent (maybe they truly are) and push you off and off until you give up. They work with Silvershore, who may be the worst landlords in NYC so beware! see these links: https://bklyner.com/silvershore-security-deposit/ https://nypost.com/2017/11/14/this-is-reportedly-the-worst-landlord-in-nyc/ As a customer and previous tenant of theirs, I just feel violated. We have been emailing them and receiving "yes-man" responses that our money will be sent back to us- but they clearly lie. Oh, and by the way, it is against the law. Multiple room-mates of mine, myself included, have also given our bank info after being promised that our money will be sent "this week". Yes Mr. Slumlord, I understand 2500 is not a lot, but it does not mean I am going to let you steal it from me! Do not do business with this disgraceful company. read more

Awesome company with awesome exterminator team. They even patched over the cracked wall and kill all the mice and cockroaches in no time. I feel SO PEACEFUL and SO COMFORTABLE in their properties. I would cry if I am with any other agency. They are the most RESPONSIBLE and SUPPORTIVE company ever read more

A truly great management! For two years they have been very helpful when it came to repairs, installations, and the initial process of lease signing. They would always be on time when things needed to be fixed. They are great at responding quickly and making sure that as a tenant in their buildings you get the best experience possible. Our super was constantly maintaining different things in the building itself, including cleaning the halls almost every day (it wasn't until I moved that I realized how much I was taking this for granted!), fixing main door locks if needed and the fact that he was always around and extremely helpful was amazing! Would definitely recommend renting through this management, and hopefully I'll get a chance to sign with them again in the future! read more

This has been the worst management I've ever dealt with. If you have a problem and you contact them, you're more likely to not get a response. In the event you actually get a response, you deal with someone rude from the company. It's been extremely cold these past couple of weeks, and the heat hasn't been working properly. We pay an exorbitant amount of money for rent, only to deal with this. If you see the this name on any building you're interested in RUN! If I could give no stars I would! read more

Very easy company to work with, Alex was professional and efficient. Highly recommend.

Update july: been a wonderful summer - no building problems. Staff is present and communicative (eg like when i got my feathers ruffled about some boxes in the lobby ) all good read more

Roxy under management always takes care of issues fast. My family is so appreciative her. Thank you! :)

If this is the management company that the real estate agent mentions, I would highly recommend that you stay away. I email them almost daily but every time, they do not seem to know which apartment or building we are talking about. It is bizarre. I email them nearly daily because the list of issues we have does not seem to get addressed unless I email them daily. Our basement was flooded and it took nearly two months for them to "get owner's approval" to help us. It feels like the "owners" do not let them manage the property. The most frustrating part is that if they helped us, these small things would not get so huge. The window in my room leaks. A contractor could have caulked this in 10 minutes and the problem won't get worse. However, by avoiding answering us, there is now damage that is being caused that will be much worse than if they just helped us from the beginning. I love my apartment but the frustration dealing with this management company is just exhausting. read more

We had a pretty great experience renting from J. Wasser. We never had any bad experiences with critters at all (four or more legged). There were a couple of maintenance issues, but they were super responsive and took care of everything right away. Those kind of issues are going to happen, having a management company that responds is what needs to happen and it did. We also have a kiddo with some severe healthcare issues and we needed some support around making accommodations to getting her the resources she needed. J Wasser made that really easy for us when they didn't have to be as accommodating as they were. We had to fight everyone in NYC to treat my daughter with basic humanity. Our neighbors and the people at J Wasser were the shining exception. Seriously, grateful. read more

I won't make this too long, as I've already spent enough wasted time on J Wasser & Co. I would say the communication was terrible but that would be too nice. Communication with this company is completely non-existent. Clealry, I'm not the only one who's experienced this. Take heed. They lie. They don't care. I can only imagine what it's like living at one of their properties. You can and should do better. read more

We have had J Wasser as our property manager for our landlord for about a year now. Ever since they took over, things have been getting done MUCH faster. Roxy is amazing and follows up with all my concerns. Most of the problems I have had as a tenant are with third parties such as the landlord not approving necessary maintenance or a repair company contracted by J Wasser taking an unreasonable amount of time, but those interactions are not a reflection of Roxy and J Wasser. read more

J. Wasser recently acquired our building. We had endless, entirely unanswered issues with the previous management, but we wrote to the J. Wasser folks about the issues and they were immediately on top of getting everything fixed. Aron addressed all our maintenance issues promptly, and even followed up with us to make sure everything was being carried out. The clear communication has been a total game changer in our happiness with the apartment -- it's a huge relief to finally feel cared about! read more

The Joe Wasser management company treats heat, electricity, and infestation-free apartments as optional amenities. If you complain about yet another winter with out heat, or that you got bed bugs when they sprayed your neighbor's apartment, they will tell you that you should move- there are plenty of other suckers out there to fill their slummy buildings. read more

I discovered myself  forgotten my apartment keys  just  right on Christmas Day. When  such things happened with you,  it makes you panic.  We have  immediately called  J.Wasser office. J Wasser was reliable and Issac came  in a extremely short time.  Issac  solved our big problem in 9 minuets.   He was total lifesaver! This Christmas would be worse without Issac. read more

Recommend JWasser. 5 stars. Extremely quick response any time I've had an issue. Menucha is super quick and always pleasant, on standby even at night. Was in touch at lunch time and heat was fixed by the time I got home from work. Really really happy with their service and response. read more

This company is highly disorganized, messy, and rude. I had been living in one of their units for years and experienced a complete disregard for facts, they tried to upcharge, and the building was practically falling apart! Go elsewhere. read more