I've lived in NY for a decade so I've lived through my fair share of horrible apartments and even worse property managers. True Management is a gem. I lived in Williamsburg for five years and had the pleasure of True Management being our property managers. They were always quick and communicative with service and I appreciated the ability to pay rent online, along with any maintenance requests through their portal. Would live in another True Management property in a heartbeat. If there was a way to filter through which apartments are managed by True, I'd choose those over any other options. They truly give a personal touch to what they do. Thanks Rob and team! read more

We have been living in a property managed by True Management for ten days. In that time, our washing machine has broken and almost flooded the apartment, our dishwasher was falling out of the island, our toilet has broken four times, and a section of our electrical grid has ceased to work, leaving us with no internet. Each time we have filed maintenance requests and called about an urgent issue, True Management has been entirely unresponsive, forcing us to call multiple times with limited to no response. This has meant that we have been without many of the essential amenities, like internet and a functioning toilet, that we are paying for as part of our lease. We are very disappointed in the inability of True Management to fulfill its basic responsibilities as a management company. Communication with True Management has been nearly impossible. We have had to call their urgent line multiple times, which is not an urgent line at all but is connected to an external call service with phone operators who are completely unable to help tenants or connect tenants to management. When we were able to speak with people from management, they asked US to communicate with the super to arrange service for the apartment, another task that should be their responsibility that they have failed to perform. Furthermore, inadequate communication prior to the move in meant that they had failed to clean or paint the apartment prior to our agreed upon move in time. Additionally, after we moved in we were informed that there was mold in the apartment that had not been remediated. We were forced to vacate the apartment on the day of our move in, which we were legally paying to reside in. Per our lease, we are entitled to an inspection of the apartment. In light of the many issues we have experienced since moving in ten days ago, we've requested an inspection. However, when we did so management complained about the cost of a mold evaluation and refused to follow up with us about arranging this inspection. read more

Any luck addressing a recurring issue? This is for one of your tenants at 155 Bedford avenue, basement flat. They need to be told that their behavior needs to be curtailed. They are aggressively loud at night in the backyard even during the weeknights and we have reported them to the local police station. As their property management, we are begging you do to something about this as it's simply unnecessary and unacceptable. read more

We've had the pleasure of working with True Management since 2016 and cannot say enough about what a professional job Robert and his team have done for us over the years. They help us find great renters, are quick to respond, and the financial reporting is reliable and easy. We're grateful to the entire True Management team for all they've done for us and look forward to working with them for many years to come. read more

Highly recommend Robert's service . He managed my properties with no headache Maintains it and rents it out to qualified tenants amongst all the other responsibilities I definitely haven't had to worry about my properties since he started managing them What a sigh of relief I'm happy I can finally give my undivided attention to my job without worrying about them read more

From the first day I moved in it was a nightmare. Most of the reviews on here of the management company are not from clients or tenants but rather the owners friends. The building is always a mess. They're nasty when dealing with issues, lazy to get things done. I would avoid at all costs moving into any of their properties read more

Trüe management's team was pretty responsive with maintenance requests and we had no problems during our lease. The online portal was very convenient. However, getting our security deposit back was a shitshow. Our building had changed management companies during our lease, which sure, makes things complicated on their end, but it took literally three months for us to receive our check (the right one!! mind u, they didn't make it out to the right person the first time), after multiple emails and phone calls dealing with their excuses and miscommunications. They're ok with the routine stuff, but at the end of the day, like another reviewer said... just another NYC management company that's going to make you fight to get your money back. read more

Unresponsive!!! Unprofessional!!! Day 3 with NO HOT WATER!!! It is 21° outside, this is beyond careless! They do not pick our calls or answer our emails. Avery Wolf needs to find a job he likes, this is not for him. You should have customer service the least, if your not able to resolve the tenants issue. We are calling because we need help! read more

Robert and Gina are amazing. They aren't pushy or aggressive, unlike everyone else involved in NYC real estate. I submitted an application for a rental apartment with a significant deposit, and Robert and Gina were attentive to my questions and kept updating me throughout the process. Unfortunately, due to personal reasons, I had change my application, which led to my application not going through. Robert and Gina were very helpful and issued the refund for my deposit soon after with no issues. I would love to work with them again!! read more

Robert and his team were immensely helpful! They came highly recommended and live up to all the positive reviews! Cannot thank Robert enough! read more

Thank you True Management! We've been a tenant for 3 years now and they have done an excellent job! We truly appreciate their responsiveness and attention to our requests. When our heat went out in the middle of January Robert and his team had a plumber at the building in one hour and the heat was restored that night. We're really thankful and recommend them to any tenant looking for an apartment or landlord that wants to know their building is in good hands. Thank you!! read more

Solid folks that take care of their properties. Robert, Yleska, and Wendy are great. Online portal is convenient for easy payment, as well as service requests. Any time we had any questions or lease renewal inquiries their response was always timely. read more

Wow! So unprofessional! I've lived in NYC for 35 years and I've live in great buildings with really great management companies. True Management has been the worst property management I've ever had to deal with. They are SO unprofessional. They really just place the blame on everyone else never taking responsibility. They never communicate with the building owners and it takes forever to get anything done. read more

Moving to New York from Florida looking for apartment was the last thing I was looking forward to do everyone always has a bad story about it. Luckily I found a great Team at True Management that helped me find a great apartment here in Greenpoint Brooklyn. The leasing and payment are very simple with there portal to make life a lot easier. read more

We had many issues throughout our tenancy, all of which were communicated, and none were resolved. We did not give adequate notice that we were not resigning the lease, and are being denied our security deposit back. I would have appreciated more understanding during this difficult time. read more

This review is specifically for Justin. My girlfriend and I found the apt he listed on streeteasy.com and we loved the place. There were a few small repairs that we wanted to get adressed before we moved in and Justin communicated all of them to the owner and got them resolved in a timely manner. He even helped us negotiate a lower monthly rent. He was extremely professional and honest with us throughtout the entire process. I simply felt very positive energy from him which is a rare quality for real estate agents! I would highly recommend True Management and specifically Justin to help you out with your apartment search. Thanks Justin! read more

Living in New York City for 6 years this is the best management company by far. Online rent payments? CHECK Submit Maintenance requests online? CHECK Responsive staff? CHECK Lease renewal sent out digitally? CHECK Great job guys! read more

Don't rent from true management. They are unprofessional and don't abide by the terms of their leases. I suggest you look elsewhere.

Very knowledgeable! Robert responded promptly and had great information and advice that helped us put together an effective strategy for buying an investment property in Brooklyn. He was friendly and very straight forward. When we buy our property, we'll be using TM to manage it. read more

I agree with all of the other reviewers. We lived briefly as a tenant in an apartment managed by True. They (Ben and Robert and their staff) were unstintingly courteous and responsive. Any issues (which were minor) were taken care of promptly. They were a breath of fresh air, especially in contrast to the landlords we had before them, who were awful. A spot of happiness in an industry unfortunately not known for such. Modern tenant portal is very convenient for paying rent and reporting issues. The leasing process was also handled in a seamless, electronic manner. read more

I have lived at a property for over a year that True Management oversees, and everyone who works here has always been so responsive and fantastic. I feel like it's a rarity (in NYC especially) to come across such a wonderful building management team, so I've felt incredibly lucky. Robert and Yleska especially have been very compassionate during these unfortunate COVID times of financial uncertainties. Definitely would recommend them to any property owners! read more

Communication here is key - true management is one of the only management companies that i've had a flawless experience with while living in NYC. They handle each repair request in a timely fashion, emails are answered almost immediately and the rent payments are made extremely simple via online payments and autopay. I can't picture myself going living in another building without these conveniences. The entire team is efficient, friendly and professional. Thanks so much True Management! read more

We had a leak in the ceiling, that they took 5 months to fix. They only fixed it after we gave our notice cos we'd had enough (even after withholding rent to encourage them to fix the issue). Can't say they were very nice in the process either, and they also sent workers around to the apartment without notifying us and didn't call back after emergency calls about the ceiling leaking profusely. I can't recommend them professionally, they and the landlord exhibited bully-like behaviour. read more

Thank you True Management! You've made our experience in NYC renting easy and stress free. From paying rent online, to arranging repairs in the apartment to general communication have been great. The repairs were done quickly and the guys were super friendly. read more

True Management has been managing our building for a few months now. Living in their building has been stress free. When we have an issue we submit it directly through their online tenant portal which keeps us up to date with the repair status. Paying rent is a breeze as we set up automatic ACH withdrawals. We also have the option to pay rent by credit card. Monthly exterminator visits are in order so we never have any issues with pests. Overall they do a great job... we love them! Hi Rob :) ! read more

I recommend! Our building's management got transferred to true management a couple years back. Robert took on and solved some gnarly long-standing issues with our apartment. Their tenant portal makes payments and repairs easy to communicate and track. Sadly we just left the neighborhood but Robert went above and beyond to help smooth the move-out process. Truly responsive property management! read more

True Management has been extremely professional during the entire transition period for my buildings from the prior management company. They scanned all leases, provided cloud storage for my documents and reached out to all tenants professionally to introduce themselves. Their maintenance team resolved all tenant issues and outstanding repairs that were left neglected from the prior management company. I've waited 4 months to write this review so I could ensure they do a good job. They've lived up to their word and have proven to be a trustworthy and knowledgeable management company. Thank you for taking the stress off my back and straightening out our entire portfolio. read more

Excellent management company. In my 5 years of living in NYC this is the most enjoyable experience I've had. Everyone has heard their fair share of NYC living nightmares. These guys are very efficient and their communication is superb. If there's an issue it gets addressed right away. Thank you! read more

So I called on New Year's eve day in the afternoon, not expecting to hear back from True Mgt until Jan 2nd. I got a text, then a call on New Year's day from Tom. I asked if he could handle my condo building and he said that he could not. Then he invited me to ask him a variety of questions which he answered in great detail. After 20 minutes of his time and all my questions answered (including a recommendation) we parted at no charge to me. This outfit clearly aims to satisfy their customers. read more

I don't usually write reviews but True Management is in a class of their own. I've been working with Rob and his team for a little over 6 months and it has been a pleasure.  They are always on top of their game and its certainly helps keep my mind at ease. About a week ago, we had a tenants pipe burst during a cold spell. True immediately notified me and kept me and the tenant in constant communication throughout the entire process. They were able to quickly resolve the issue which helped save on additional costly repairs. Their professionalism, attentiveness, and constant communication has proven to be a major asset to my business. I look forward to many years with True Management at my side. read more

I'm surprised to see every single review is 5 stars.... this place is like any other property management company. They really haven't been very responsive and do the bare minimum. read more

My boyfriend and I were in the market for an apartment together, and, as usual, dealing with the strange bunch of brokers that the city normally has to offer. Once we met with Robert (and found an AMAZING place), we knew we had found something different - a broker and management company that actually cares about their clients, and that will work hard to make sure everything is smooth, convenient, and friendly. We couldn't be happier with the entire experience. Highly recommended. read more

I recently purchased a property in Queens. Robert and his team referred me to a great broker to help locate the property and negotiate the asking price. A few months later I needed to do some work on my boiler to have it ready for the upcoming winter. Robert personally came to my house, helped me identify which parts of the boiler needed to be serviced as well as the steps to clean it. The total servicing ended up taking me about 45 minutes and saved me over $250 which is what boiler companies wanted to charge. His teams knowledge and attentiveness really sets them apart from other management companies. read more

True Management is the reason my move to New York was such a breeze! Taking my requests into consideration, they were able to find me a fantastic apartment in a short period of time. I completed my application online and digitally sign my lease upon approval. Once settled in, I realized some repairs had to be done - Robert and his team were diligent and had a handyman come by the next day! Being new to the city, it's great to know that I can count on them to be timely and responsive. As well, call for their expertise and network of professionals, when needed. I would highly recommend True Management. read more

True Management is EXCEPTIONAL and Robert is STELLAR. As soon as I met Robert I knew my experience with renting an apartment in New York/Brooklyn was going to be different and actually enjoyable. He was extremely reachable, made the lease signing process so easy (electronic) and one of the most stress free and easy rent payment portals I have ever used. Any issues were addressed ASAP and I felt like I was always in good hands. I will always keep Robert and True Management at the top of my list when looking for apartments. There is not enough positive things I can say and I have rented and lived in NYC for the past 10 years - renting in NYC is no walk in the park and Robert made it that way. read more

We have had a great experience working with Robert at True Management. Rent and maintenance requests are put through an online system that is fast and very easy to use. Any issues/maintenance troubles we've had are solved quickly and efficiently. I highly recommend True Management as a renter! read more

It takes a really amazing or terrible experience to compel me to leave a Yelp review, but these guys deserve it. Robert made finding and procuring a great apartment unbelievably easy, without any of the normal dodginess (lack of transparency, uncertain terms, dishonesty about place). He was personable and down to earth, and really helped create a convenient and reassuring environment for what could have easily been a very stressful process. This is the kind of standard I'd love to see in New York. Thanks True, and thank you Robert! read more

True Management took over management of our building in Williamsburg and we immediately saw many positive changes. They were always easy to reach, quick to respond and very helpful and friendly. The online system is very convenient and infinitely more efficient than mailing checks and paperwork etc. Robert was also always very personable and understanding as we dealt with the many challenges of moving out this summer. This is a great company!! read more

Best. Management. Company. Ever. True Management started managing our building 4 months ago and they've done an excellent job. Outstanding repairs from the last mgmt company that were outstanding were taken care of within the first week. Online rent payments are extremely convenient. They've exceeded expectations. Thank you True Management!! read more

Helpful and attentive at all times. Their online management system makes everything easier. Very recommended!