No show, no call. What a drag. There was a three hour window for them to arrive and not only did…read morethey not show up but they didn't call me! I had to contact them and they proposed a similar time frame the next week. I doubt if they will even show up for that appointment. They should realize that once trust is broken.........

We purchased our house this year and the main heat source is a wood stove in the basement. I wasn't…read moresure what condition it was in and also wanted it cleaned for this winter. He came out took stove pipes apart and cleaned it well. He also noticed a few problems such as a small bend in a joining seam that was probably letting smoke out and fixed that. He also changed the way the chimney cap worked so it wouldn't clog overtime. He gave several recommendations on how we should maintain the stove and how frequently it should be cleaned. He was conversational and enjoyed talking with him.

Harris heating and plumbing came to our rescue today and fixed our well pump on the spot. Super…read moreprofessional and friendly. I would highly recommend these guys for any plumbing/heating needs.

I don't know what's with these guys. I called 2 weeks in advance to get an appointment, couldn't…read morenail down a time- only the day. Called a week prior to confirm appointment and get a time, confirmed late morning and the day of, no one shows up. Called multiple times- no one picks up. One time they answered the phone and said they'd get me an ETA and then never called me back. Waited around all day for this BS. How do you guys run a business like this?

Based on my research I got the bright idea that I could install heated floors. The basement ceiling…read morewas exposed, so I could do fasten heat transfer plates to the subfloor, and be living in the future. I looked around online for information for quite a while before I settled on Radiantec for having the most clearly understandable information about how radiant loops work, and what to expect of them. I placed my order, and was off to the races. The first thing that you need to understand though is that an installation below the subfloor is the least efficient way to install a heated floor. I learned that the hard way as I had to turn the temperature progressively higher to satisfy the heat load for my building. That is not a criticism of Radiantec, but it is definitely worth noting if you expect to heat your home with 90 degree water. A subfloor installation calls for closer to 140 on the coldest days. David at Radiantec was very helpful in answering my questions, and estimating what materials I needed for the system. Every home is different, but his estimate was nearly spot on. Their shipment also comes with a few repair couplings, because mistakes are inevitable, and their couplings are much more cost effective than a SharkBite alternative. I also appreciated their comparison of the effectiveness of different aluminum plate widths. They seem to have optimized the plate for cost effectiveness, because it definitely gets the job done. When I compared their material prices to competing radiant system distributers, Radiantec was an excellent value. The installation process was hard, tedious work, but so is all construction. I got it done, and was excited to finally activate my system. Let me just say that a radiant system is not terribly expensive if you do the work your self, but it is well worth it to never have to deal with a cold surface in your home again. That first day you wake up, and feel the heat coming off of your mattress is glorious. If you have some time and patience, I highly recommend this for a DIY project.

These guys are great. Extremely knowledgeable, helpful and pleasant. They freely share information…read morewhether or not you buy anything from them. If your looking for radiant heating call them first.

Matt will fix you right up. He knows what he is doing! If you have an emergency, call them!read more

Prompt and responsive. Matt and his crew have always been available to help with heating system…read moreissues. Thanks!

Last year I called them to come out and give me a bid for fascia replacement to a non painted…read morematerial. He came out within the same day but never called me back with an estimate. I called him multiple 4 or 5 and left messages and he never called back. Never heard from him again. would not recommend.

We had SNJ install gutters and ice breaks on our home, and were pleased with the result. Their…read moreprice came in right in the middle of the three quotes we received, and Steve spent time explaining walking through the quote and giving us options and recommendations. It was a short wait to have them installed, but they came when promised, worked efficiently, and left our yard clean and damage free. I am posting this roughly 18 months later, and we have had no problems or concerns. I would recommend them based on my experience.

Our pellet stove looks amazing and the installation could not have been done more professionally…read more We are very impressed with both the product and the service! We highly recommend Great Bear Renewable Energy - if you are like us and have no clue about pellet stoves, or where to start, do yourself a favor and have them visit you for an in-home consultation. Great Bear explains everything, welcomes your questions and really strives to make the entire process as smooth as possible. I changed my mind a couple of times about a couple of things and they were very accomodating. From start to finish, the entire buying, installation and use has been a breeze! The prices are not only fair, they are affordable and they really are willing to work with you to get the best stove in your home within your budget.

So - my partner and I wanted to install a pellet stove or wood stove in our house. We initially…read morethought pellet and shopped around for those, then we decided wood. My partner put an ad on CL to see what was out there and was contacted by Jim, of Great Bear Renewable Energy. Jim said that he had a reconditioned wood stove that was still under warranty and he could do a full install that would meet all requirements and sell us a mantle for the new stove. We were completely happy with his price, bought the stove, sight unseen, where going to buy a mantle from him. We built a new hearth, had the fireplace cleaned, scheduled his inspection visit and we gave him a 50% deposit on the spot. He scheduled one install day and then had to reschedule. We confirmed the new date and checked in to confirm it again as it got closer (because we are facing November now and had already had one date go bad). He seemed like a nice enough guy when he came for the inspection and we were really excited about the stove. Out of the blue we get a check for a full refund of the stove with no explanation whatsoever. We call/email and ask why and get a message that my partner is a 'details guy' and so Jim doesn't think we'd be a 'good fit.' WHAT?!? If by "details guy" he means - we pay for a service, on time, as requested, and so we like to know that we are going to receive the service as promised - then, yes, he is a 'details guy'. When did this become a bad thing? We didn't hold back payment, we didn't demand to see the stove in person before we bought it, he is the one who replied to our query on CL - and then he rejects our business with a thoroughly questionable excuse? Can't recommend anyone do business with this Great Bear Renewable Energy. Now we are facing November, no wood stove and no chance of getting a good price on one until next summer when the winter season is over. Thanks for nothing.

I called RMH about a dishwasher that would not drain. Called RMH, left a message and got a call…read moreback an hour later from the office. Very friendly, responsive and accommodating. Greg showed up exactly when he said he would, got right to it and fixed my problem in about an hour. Price was VERY fair, and he made sure everything was tidied up when complete. Absolutely would recommend and use again. Thank you !

I needed my refrigerator repaired. It is now working great. Great, knowledgeable, and honest…read morebusiness people. They look out for the best interest of their customers.

Had two aging bathroom floors replaced. Staff was pleasant and helpful and the installation went…read morewell. Floors look great and we'd happily go there again.

I give them 1 star because the installers were good. Their store staff has the worst customer…read moreservice. No follow up, unless you call them and then usually get voicemail and days for a call back. Their invoicing practices are suspect at best. Just give you a total number for the product and the installation, No details of how much sq. footage you purchased, what the per sq foot cost is, or what the cost of the installation is - just a total. I spent a lot of money here on floors, which they still have not come back to finish installing, but will never give them my business again. Looking for countertops, but will go elsewhere for sure.