We recently stayed here on a family vacation, and to be honest, I was seriously disappointed.
When we checked in we were basically given a room key and not given any additional information (where things were located, the pools, the bars, entertainment, etc.)
There were several pools, but no one bothered to mention there is only 1 pool that is heated. That would've been good information to know since the week we were there the weather was unseasonably cool (65 degrees) and our 2 nieces were with us (age 11 & 7). We figured it out 3 days into our stay.
None of the bartenders speak English, nor do they want to. Many times we felt that we burdened them by ordering drinks and most of the drinks are pre-mixed out of a machine.
The "restaurant" is basically a big cafeteria. They have themed nights (ex. Tuesday is Mexican), which is nice, but a lot of the food tasted the same - like fish. There is a lot to choose from, but not a lot to eat. The best part is the dessert bar.
One commenter said the food was '4 star'. I would seriously disagree with that. It was also very frustrating that people we very pushy (throwing elbows) to get past you to the buffet line.
We discovered that towels from the room are not allowed to be taken to the pool. If you don't bring your own towels from home, you can rent towels for lounge chairs.
It was really nice that the beach was only a 5 minute walk away, and lots of shopping available.
We took a few trips while we were there - one to Tiede (which was really nice) and on a boat to do some whale watching (totally worth it!)
Bottom line - customer service did not seem to be a priority for the staff, nor was the comfort of guests. I'm glad we went and were able to spend time with our family, but I don't have any desire to go back.
If you want a true all-inclusive experience, spend a few extra dollars and go to a Sandals resort. They are so, so much better. read more