The whole staff are Friendly and courteous, Dr. Leqaspi is very knowledgeable in different types of…read moremedical issues, He took care of my medical needs in a professional manner!, Andrea very courteous and compassionate on all your healthcare needs. Thanks for wonderful experience. Sincerely, Louis A

I'm updating my review for full transparency after receiving several calls from the clinic today…read moreregarding my last review. I first received a call from Mary who was the woman at the front desk both times I came here. She was apologetic for how things were handled on Saturday and offered me a phone consult today for my referrals. I made sure to let her know that I had no ill will of her or the clinic and when she asked me to I agreed to remove my review for the referrals. I asked for the call to be tomorrow as I'm busy at work and she offered a later time slot 5:15 which I accommodated. The phone consult was fine, and they advised they would process the referrals. I was informed that it'd take 2 weeks to process as they'd have to request my records now, which was fine. The provider subsequently asked me to remove my negative review to which I said I'd remove it when I received my referrals. She was completely satisfied with that and I let her know I appreciated this phone call and their efforts before the call ended. Not even a few minutes after that call, an office manager (assuming it was Sayed who's replying to reviews, but I heard the name Sam) calls to pressure me to remove my review. He started out nice saying he wasn't trying to disgruntle me explaining how a bad review negatively affects their business. I said that I understand but tried to remind him my review is true of my experience and when seeking services here I made sure to follow the policies made aware to me and walked out disappointed both times! His response was that "it's not that serious." I came for a referral and believe it to be fair to amend my review when that is received. How am I to trust this business will follow through when they never followed up on my blood tests results or they wait until now to request my records when a release form is included in the intake paperwork and it's previously stated (in the deleted response to this review) that my records were requested? The office manager eventually berated me on the phone and didn't let me get a sentence in. He said things like 'you're on a high horse with your review' when I stated I'd remove the review upon receiving the referrals and I even asked if there's any way we could expedite the processing. At this point he was raising his voice and telling me they're not going to process my referrals, then finally he threatened to have me removed from my insurance network. He did not call me to ask on my perspective or to expedite solutions as a proper manager would; he called me to try bullying me into removing my review and when I said no, he threw a tantrum and hung up. I have done NOTHING to this point besides posting an honest review, answer their calls, and be receptive to their remediation attempts. Truthfully, I'm not comfortable with this clinic having access to my PHI with staff (a manager even!) that calls to threaten me when I did NOTHING wrong. This clinic also collected my copay prior to my first visit while stating (in Sayed's deleted response to my review) that first time visits constitute annual exams under their policy. It falls under preventative services not applicable to my office visit copay yet they still collected it right after I finished the intake paperwork. I will be filing complaints where appropriate with Anthem/DOI/MBC/CDPH/DCA regarding practices.

My doctor recently retired and turned his practice list to another doctor in the Clinic. The…read moreproblem is the new doctor (Julia Hoffer) is not in my network (Blue Cross), or any network as far as I can tell, so if I see her, I will get stuck with the entire $250-$300 bill for the visit. And you can bet your life that the Boyle Heights Clinic is going to aggressively pursue collection of that bill. So I need to find another primary care doctor. Which means I need to have my medical records sent to the new doctor. Which means calling the front desk. Which means that they will not answer the phone, and they will not return any message you leave. And if you call the only line that answers, you get through to the Glendale call center, but they cannot do anything with your records, which are at Boyle Heights, and Boyle Heights does not answer the phone, does not return phone calls, does not do anything that remotely passes for patient service. One star for this clinic is too high. It should be Negative One Billion Stars. If you go to the Boyle Heights Clinic, you are risking your health and your finances. Stay away, Stay far away. You have been warned.

I've been coming to this clinic to see Dr. Nilem Patel for close to 10 years. I don't know what…read morehappened in the last couple years, it's IMPOSSIBLE to talk to anyone at the front desk. I have to always call several times and leave many voicemails before I get any sort of response. My PCP said my levels are abnormal and that I should see my endocrinologist and I'm traveling soon. After FINALLY reaching someone, they tell me the soonest appointment is FIVE months from now!!! Are you serious?! You're telling me you're THAT busy even though you never answer the phone?? I'm sooooo done with this office.

I've always had a great experience with this office. Super nice providers. Good parking. Never have…read morea long wait. Spanish speaking. Highly recommend.

I went in for a general check up after not having a doctor for a few years. Medical Staff was very…read morepolite and professional

Im not gonna lie, everything went so smooth, no wait time at all. I came in as a new patient, saw…read moreDr Erin Herndon, and she's amazing. I was literally in and out in 30 minutes.

This Urgent Care is good. I've been coming here since 2009. But today when I arrived, the security…read moreguard was obnoxious and told me that I can go upstairs vs wait for him. He was very rude w/ poor customer service. The last time that I was here was during Covid & since he had a mask on, I was waiting to ask if I need one too. But he rudely waived me off & went back to playing on his phone. So much for security. Just talk to him. It was today around 12:50p at the 2411 Broadway branch. I'll take this review down eventually.

Genuinely the worst doctors office ever. Had an appointment at 12, it's already 2pm and I am still…read morehere!!!! Their botched BBL doctors take their sweet time at reception, their parking is outrageous, they block people in, and they genuinely do not understand the concept of getting people out on time or even being considerate of them. 0/10 clinic!!!

I came here for prenatal care and I was seen really fast and they are very nice here at this…read moreoffice. They have drivers who will take you to the other clinic location if you need to go. Quality care here. Would definitely recommend to anyone who wants to be taken care of!

I have had such a great experience with the Family Care Specialists team in suite 230 B. I have…read morebeen dealing with an injury and they have gone above and beyond with their level of care and helping me fill out paperwork as well. Thank you Carol and Dr. Morales! Really appreciate you all.

My Local pharmacy and I have been reaching out to my Medical office days now to refilling my…read moreprescription and no one here picks up the phone! The system either places you on hold or they pick up line like "Katrina" did and places you on hold so fast and don't come back on the line. I have wasted many minutes waiting for help! I might as well be dead by the time they pick a call for help. I hope this gets to them and you as a consumer see this post and steer clear from them if you need help over the phone and there patient portal does not work either. So good luck!

6/5/24 Today was a much better reception & they've redeemed themselves tremendously…read more My appt was at 1 pm & I was done in about an hour. It's an annual check up & no particular issues to report. There's a bit of a wait to be called in, about 10 minutes. Daniel called me in & he's absolutely pleasant & really looks like he loves working at this practice. Waited about another 10-12 minutes for Dr. Canceko & when he arrived, he was apologetic for the wait time. My consult/visit was well my time and his concern is genuine. He did the usual: lymph node , heart lung sounds , abdominal & pedal edema checks--and truly inquired how I was doing. He listened intently. Included were the well women inquiries, colorectal cancer screening, mammograms--if Ive scheduled or had these done. It was a really good clinic visit.

Frustrating Experience with Poor Communication…read more I've been calling Keck of USC in Glendale all day to get basic information about my outpatient surgery scheduled for tomorrow -- and I still haven't received a pre-op call or any official confirmation of my surgery time. This is incredibly stressful, especially the day before a medical procedure. Some of the staff I spoke to were kind and tried to help, and I appreciate them. But unfortunately, the last person I spoke with didn't even give me her name. She was very rude, dismissive, and actually cut me off while I was still talking. That kind of treatment is unacceptable when patients are already anxious and trying to get clarity about their health and schedule. Patients deserve better communication, more respect, and basic professionalism -- especially from a hospital with Keck's reputation. I hope leadership seriously addresses the gaps in coordination and patient support at this location.

5 star because they are always super attentive and happy to help…read more The doctor is a sweetheart and he cares for his patients. Thank you guys for the wonderful service

This place is a community clinic that has seen many, many generations. My father's insurance tells…read morehim this is his choice of primary doctor. Doctor is a older man that probably means well but his remedies to certain things is old medicine. While waiting to be called in, the older women that I believe is named Maria had this attitude that isn't a nice one. Seems she was belittling a nurse that is either new or that's the way she talks to people. I would change primary in a heart beat if I myself was to come here. I'm sure it has served the community well but it's time to go. There is another doctor that shares the same office space, I don't know anything about him. Mr. Fulzcado is the Dr. that is nice and all, but not sure of all his views. Well, for now this is my dad's primary, and has been for some years, I think my father needs better care, when the doctor is the same age as a patient, it's time for something new.

Great place doctor was amazing the clinic might not be in the best place but what makes this place…read moreshine is the nurses and front desks but the super star is the doctor he answers all your questions and he really wants what's best for u . Most other clinics a doctor will spend maybe 3 minutes with u not here he won't leave until he's satisfied that's your good and you understand what's going and what you need .

Not sure why this place doesn't have better ratings. I am so happy I went here. Not only is it the…read moremost affordable exam price in the area but the people were SO nice! The Dr and nurse were incredibly kind, empathetic, reassuring and happy. I have never had a nicer doctor!!! They were also not pushy at all. I had 1 vaccine missing and they told me to go to my primary dr so I could avoid the fee. Definitely recommend this place

Dr. Ronald Kall was my mom's doctor when she was admitted in USC. He was pleasant, professional yet…read morehumble, knowledgeable and easy to talk to. He took his time to listened to my concerns, provided valuable feedback and suggestions. He was compassionate, great listener and was never in a hurry. He checked up on her endlessly and made me feel like she was his only patient. He was very proactive in his approach to her overall health and medical needs. I trust him with the health of my family and definitely recommend him.