I wish I could give this place 0 stars. I will never come back here. It is always so slow and they forget parts of your order. Today was the last straw. I placed an order on the app. I show up to the drive-thru line 2 minutes after the time I selected to pick up my order. It took about 15 minutes to get to the order screen with only one car ahead of me waiting to order. I told them I had a mobile order for my name. They told me to pull forward. It takes about 30 minutes to get to the window. They ask my name and go away for a few minutes. They come back and ask my name again then go away. They finally come back and say they don't have my order. They tell me I have to reorder and go back around. At this point I've been waiting for so long, there's no way I'm getting back in that line. If they didn't have my order, why didn't they tell me that at the screen so I could have ordered then?? read more

The girl at the window needs customer service training. Rontavia W. handed me the change with the quarters laying on top of the bill. The change fell and she just closed the windows. I couldn't pick up my change. She offered no assistance. The lady in the car behind me came and picked up my change. I will never go there again!!! My chicken wrap was very good though. read more

Waiting almost an hour and a half for our order. Food was freezing told and forgot half of what we ordered

Would give 0 stars if possible. I have gone 5/7 days early/ mid day/ late night just trying to try a new menu item and they never have anything even tacos in stock. Stop wasting taxpayers money on this place if nobody goes to it because it is so poorly ran and managed and replace it with any other fast food chain at this point. read more

Jack in the Box - Fast Food Near Me - Humble, Texas

Customer service here is horrible. Arrived at 10:30pm on 8/2/25, sat at the ordering screen with NO greeting for 7 minutes. Decided to drive up to the window to be sure they weren't closed. Sat at the window for another 4 minutes while the person inside ignored me the entire time. Finally someone else locked eyes with me so I asked them if they were closed. At this point the person at the window opened it finally, I asked again if they were closed and she said "No we're just busy". Mind you there was NO ONE in line ahead of me, just myself and one car behind me. Not sure how they could have been "so busy" that they can't at least answer the ordering machine and let someone know. Instead they just ignore customers in the line for over 10 minutes. read more

I would give this Jack-in-the-Box zero stars if it was an option but don't go here after dark. The employees are outside with the microphones on their head not taking orders people trying to back out of the drive-through line. It's ridiculous. No good service here. Why are they even here? read more

I got tacos, the lettuce was old, no cheese, and the slightest hint of meat. Hey but what an improvement from last time because that's when they forgot half of my order! The lady didn't even pay any attention to me, she was on her phone while walking up to the window, oh and they forgot my ranch. Big surprise..honestly this location is an absolute joke. read more

I know this is probably a common review, but here's one more.. this place is terrible, slowest fast food chain you'll ever go to in your life, lady told me I couldn't do two separate orders cause they were busy. There was only 2 people ahead of us. Then the lady behind me says I can't back out behind her cause she didn't want to go back. So I was then stuck. read more

We have gone there several times and every time the service is absolutely horrible the employees are rude and never listen. we waited at the drive through and nobody said anything we then drove up to the window and the lady was standing there gave us a look and didn't say anything. The food was also cold and nasty read more

Photos speak for themselves. Ordered ten tacos, only received five and two were like this

I'd pay yelp to allow zero stars. My wife went Friday night and ordered 10 tacos no Sauce and two large fries. Waited 30 minutes for it, didn't get a receipt and when she got home she got the fries abut 4 tacos only with none of them having the lettuce and one having half the meat. I tried calling 20 times and no answer. This is very disappointing. Idk what's going on with the service but something needs to change. read more

Walked in and smelled like weed. Like they hotboxed the whole place. Musty place. Do not recommend at all.

This location still has issues. Closed late night/early morning when they claim to be 24/7? All lights off/drive thru board off? Speaker lots of static and back ground noise. Just avoid this location and go to others around area that are open. Not worth the trouble. Just close this location and cut loses. ‍ read more

It's 2:38 am and I ordered a #6 because there was no bacon for the #7, also ordered a #28 sourdough breakfast sandwich and got a cheese sourdough chicken sandwich. I ordered some tacos and got this surprise. read more

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BEWARE How do you order a breakfast sandwich without the meat? We ordered two loaded breakfast grilled sourdough sandwiches. Worst experience ever. I called the store...phone off the hook. I called the corporate headquarters. They apologized and said the district manager would call me and refund my money. That never happened. I called my credit card company to reverse the charge. Don't stop at this Jack in the Crack. Keep it moving. read more

If I could give a 0 star I would. Waited in drive thru after paying for 45 minutes. Food came out and was not what I ordered. Staff claimed they could not give a refund because they don't know how to. Food was not hot after waiting so long. Very disappointed. Inside was closed but they are supposed to be 24 hours. read more

The worst, that little ghetto. short girl with braids needs to be locked somewhere alway from the real world. There is no manners no respect. Telling a customer to go home bc I didn't want to wait another 30 min with their horrible slow service. Awful. They don't know how to pull a mobile order, my order should've been ready when I came in. Instead I'm waiting 20 min in line, then another 15 telling them what I ordered. So they can start making it.Trashy af. Clean that place and re hire ppl who want to work. There are a lot of ppl needing jobs good kind ppl who will work hard and will earn that $ and these ppl is not it def not what we need. read more

Pulled in at 6 am. Nobody there. One vehicle in the parking lot, but the employee was still seated in the car. Waited at the drive-through for a couple minutes and got nothing. Pulled through the drive-through and looked inside the dining room only to see bags of trash on the floor, chairs on the table and clearly nobody inside. I would think that employees should be there a half hour before start time to get the grill going and get the grease hot. Clearly a lack of management. read more

This has got to be the absolute worst JNTB location in the actual world. Like do y'all ONLY hire teenage boys who are stoned or barred the fck out?? I have had so many bad experiences here but tonight takes the cake, maaaan. For starters, I was in the drive thru for THIRTY FIVE MINUTES with only 4 cars ahead of me? LIKE HOOOOW? That's what I was sitting there asking myself. Until I got to the window. This boy looked like he took 2 whole a$$ Xanax bars and came to work. He was like a zombie. Unresponsive to basic words. He asked if I wanted hot sauce I said "yes please" he said "huuuuh?" He was looking right at me, but it was like he couldn't see me. He looked THROUGH me. Oooooh, but it gets better. We get home to eat. I take a bite of a taco.....it's alllll shell, my doods. I'm thinking ok ok, it happens......BUT THEY WERE ALLLLL LIKE THIS. ALL 6 OF OUR TACOS. And I mean, look, they're 2 for a dollar, I get it, BUT COME OOOON, MAAAAAN?!!!! It's almost midnight and we hungry and ballin' on a budget. How you gonna give me TACO SHELLS?!!! I went back and they were freaking closed. Literally 5 mins later. Losers. That kid needs rehab. Like stat. Honestly an ambulance just blew by me as I'm writing this and I wouldn't be the least bit surprised if it were heading to JNTB on an overdose call. ANYhoo, please see picture below. Looks like someone took a dump on one end of my taco. Like bro? I already feel guilty enough for feeding my son the absolute poison that is fast food, the least you can do is make it LOOK edible? I want my 3 dollars back, JACK. Brb, going to Taco Bell. read more

Jack in the Box - Here's my "taco" lmao am I being punked? - Fast Food Near Me - Humble, Texas

I used to really like going here, but recently I keep having bad experiences. I had contacted jack in the box about a problem I had with my meal, and after a week had gone by, the corporate management team apologized for the store management not contacting me, and sent me some coupons. I used the coupons today, and they pulled me to the side because it was being made fresh. When the employee came to hand me my meal, I said thank you, but he just glared at me and then walked off. I felt completely ignored. Some of the employees here have been really nice in the past, but some employees don't seem to care at all about common courtesies. I don't see this as an employee issue, but a management issue. read more

Terrible they are always closing early. The tea is always taste like Coca-Cola. Breakfast sandwiches are sad never good here. They try and close early as much as possible. The owner needs to get these people in check. I never complain but they are terrible to say the least. read more

The Buttery Cheeseburger has become my go to burger. The taste is great and it's $0.60 less than Whataburger.

This place is terrible , who ever is hiring these rude ass workers need a check up, they can't take orders for shit and when you ask for buttermilk it's a giant sigh from the drive through lady, and most of the time they don't even have buttermilk. I also found a long black hair rapped around the burger , so fucking disgusting do you retards not wear hair nets or even check the food before it leaves your kitchen ? I mean seriously cmon now. read more

Jack in the Box - Smh - Fast Food Near Me - Humble, Texas

Just came for the airport, my boyfriend and I really hungry and the guy said there system need to be re-booted. 30 min pass by... nothing. We try calling the guy again and no answer. We when through the drive thru , no one was at the window , we when back around the employees where outside in there car. This is the worst jack and the box! read more

Earning that "Maverick" badge means telling your gut and butt to take a couple for the team. Don't order any food if you don't have to. I just wouldn't. Also, I don't trust the beverage fountain something tells me that lines aren't maintained on a regular basis and you might have issues with any ice too. So bottled water only, maybe something deep fried. read more

This location is always out of buttermilk ranch and sodas usually come out tasting flat.

Horrible service today, asked for tacos made to order, pulled off and took one bite, tacos were stale. I specifically asked for tacos made to order. The older lady decided to give me sitting food and then she proceeded to try and aurgue with me when I requested a refund. No ma'am! The younger lady was a sweetheart...This is one of the worst locations in Houston, I truly miss the Jack n the box in my old neighborhoo:( read more

Owner, general manager whoever needs to do better with who they hire. Went by the drive they thru and was told "what do you want". I placed my order because it's jack in the box 90% of the time their customer services is going to be bad. But I got my food and when I opened it it was like they didn't even try! Went back around and asked for a refund, they didn't even bother to ask what was wrong just took it closed the window and brought back the exact amount like they were expecting me to come back. By the way the sign on the window that says "sorry for your inconvenience" should be sorry for THE inconvenience! read more

Went through the drive thru and ordered three meals...got three drinks and a bag of food...pulled away and realized we were missing the chicken nuggets and an order of fries. Pull around and go inside. The manager working the drive thru said she didn't think we had nuggets and fries. They recall the ticket and en employee walks over snacks the ticket down in front of me and says ya she didn't even charge you for it. He walks off and asks someone else if he can help them. I asked "so I just don't get to order them?" I didn't expect them for free. Just let me order them, pay for them, receive them, and I'll go. Nope. Had more attitude thrown. I left. I'll never go back to that location. I'll never recommend that location. read more

Worst experience decided on going on a late night meal and they took 1 hour to bring out the food and never came out with my drink. Employees are extremely slow at their job and don't get me started with the service in general. read more

Garbage asf idk why there's one employee left three cars more than 5 minutes on the speaker waiting to take orders, as soon as u pull up bum hoe ran to the back and hid I stayed at the window and none while she watched the cameras as I left she popped up back in the front desk lmao fire them employees honking and shit piss me off at least say some!.!!! Okay 3/20/2022 around 10pm! read more

Place is garbage, twice in a row I ordered through Uber eats and asked for ranch and lime dipping sauce. TWICE they didn't include it

the food okay. but the people there are so dang rude. literally almost waited for the dude taking my order to get off since that what made him so happy. but won't ever be back to such establishment read more

Ordered the extreme sausage Sandwich this morning for breakfast. My sausage look old! All my good was cold and my hash brown was greasy and cold! read more

This place is the worst Jack in the Box, I have ever been, especially after 10pm! The 24 hour drive thru closes by 12am Pretty much everyday. When you do get lucky and reach the cashier, they are out of everything! This has happened on several different occasions! I don't believe their out of anything! I think it's just plain lazy employees. Where is management? Now this place was not always like that. it started going down hill about 4 or 5 years ago! I go to other Jack in the boxes and do not have this problem! Upper management really needs to look into this. They are giving Jack in the box a bad name! DW read more

I love jack in the box, but definitely not this one. waited in the drive thru for 20 minutes just for them to get my food wrong TWICE in a row! some of the employees are rude little teenagers & need to be fired. i don't recommend coming here at all!!!! read more

Took forever to take my order. No communicative in the mean time. I might as well not been there

Extremely unprofessional!!!!! They didn't leave a sign or anything to let the customers know that they were closed. We waited in line for 10-15 mins with no one letting us or the other line of people know that they were either closed or not accepting customers. If I could give them zero stars I would! They are stealing time, either post a sign that you're not accepting customers or QUIT! How we pulled up to a 24/7 establishment and they not taking orders from nobody because they don't want to work. They need to be fired ! Whoever worked on 7/24/21 at 3:11am! read more

Made my order and they forgot half of it no fries with meal....order 8 tacos got 2.....made burger completely wrong....horrible drive thru service Also go there if you want to wait 10 min for your food read more

This Jack In The Crap always disappoints .. Dirty restaurant , rude employees . Place always stinks inside and out . Drive Thru never gets MY order right. read more