DO NOT TRUST THIS GARAGE WITH YOUR VEHICLE OR YOUR SAFETY! If you drive a heavy-duty truck, stay as…read morefar away from R&G Auto as possible.I brought my 6.7L F-250 to them for a routine alignment and a wheel bearing replacement. They went completely radio silent and never provided a legally mandated written estimate or got my signed authorization--a direct violation of Pennsylvania consumer protection laws. I had to call them two days later, only for them to state, "Oh yeah, it's done. It will be $1,060."The true nightmare began when I picked up the truck. It was still grinding, and the steering wheel was shaking violently, which it never did before I dropped it off. They actively sent me down the road in a dangerous, structurally compromised vehicle without a single care for my safety. When I brought it back, they tried to blame a front bearing. To eliminate that excuse, I replaced the front bearing myself. Two days later, it was still shaking, so I brought it back again. This time, they tried to claim my differential was bad.Knowing they were guessing, I took it to Williams Ford for a second opinion. That is where the truth was uncovered. R&G Auto had cut a massive gouge directly into my axle housing--a permanently fixed, non-serviceable structural component where the bearing seats. They completely destroyed the axle assembly and hid the damage from me, letting me drive off with a ruined drivetrain. They refused to fix it, only offering to refund the original $1,060. However, Ford required $5,400 to completely replace the ruined rear axle housing, forcing me to pay out of pocket.Their hack job also forced me to take the truck to Mavis twice. First, Mavis had to redo the alignment, which R&G left completely out by .17. The manager at Mavis was completely shocked that my brand-new tire even made the drive from Athens to Wysox without blowing out. On the second trip, Mavis had to completely rebalance the tires because someone at R&G had ripped the inside rim sticky wheel weights off while attempting the initial alignment, leaving my wheel completely unbalanced. In total, R&G's negligence and lack of care left my work truck broken down and out of commission for 51 days straight.I took them to local small claims court to recover my actual costs and my 51 days of heavy-duty loss of use (demanding around $6,700 for parts/labor and $5,300 for vehicle use). The courtroom was an absolute joke. It pays to be friends in a small town. The garage owner openly called the magistrate by a shortened nickname throughout the hearing. The judge let the defendants act as their own "expert witnesses" simply because he "knew they've been mechanics a long time." The garage's only piece of evidence was a photograph of a completely different vehicle, which made no sense. Unbelievably, the judge ignored Ford's factory documentation and only awarded me the original $1,060.
