We met Jackie in Aug 2016. She was knowledgeable, passionate, and focused. She was the perfect realtor to help us with our home buying and selling journey! We started our search in Jan and Jackie quickly gathered the most important aspects we wanted in our new home. We made the decision to buy a new house before we felt comfortable selling ours. This was a challenge given the hot market, multiple bids being submitted, and low inventory in our desired area. We lost out on our first offer because of the house contingency. Jackie was determined to find a way around this for the next one. She contacted our loan officer and found out the lender offered a program that would allow us to purchase a new home without having the house contingency. With this hurdle behind us, we were in a much stronger position for our next offer. In early April, Jackie found a house on the coming soon list, arranged an early showing and the next day we submitted an offer. Thanks to Jackie's excellent guidance, our offer was accepted as is and we would close escrow June 12. In late April, we prepared to list our house. Having taken Jackie's advice on the recommended home improvements she gave us at our listing appt in Aug 2016 and the excellent work she did showcasing our house, we sold it for substantially more than we thought possible and successfully closed escrow May 31. Unfortunately near the end of May, Jackie informed us that the Seller's brother had filed a lis pendens, a formal notice of pending legal action concerning real estate involving either the title of the property or claimed ownership interest in it. For this reason, the Sellers were unable to close escrow on June 12. I am a firm believer that everything happens for a reason and we made the tough decision to get out of contract. It was an unfortunate turn of events that got worse when the other agent made it clear she was against us trying to get out of contract. This was the most stressful part of our journey and Jackie was simply incredible. She was such a calming force while seeking legal guidance from both Keller Williams and the California Association of Realtors, as well as providing a Real Estate attorney referral. Our legal strategy was successful and Jackie acquired the fully executed cancellation of contract June 19. While all of this was playing out, Jackie had redoubled her efforts with the laser focus of getting us into contract again ASAP. She found another house hitting the market soon that checked all of our boxes and then some! She reached out to the co-listing agent/seller and shared our story with her. We attended the Open House on June 24 & 25 and absolutely fell in love with it! With Jackie's phenomenal guidance, we submitted a very strong offer. Although there were multiple bids, the Sellers choose ours and we got into contract on our dream home exactly 9 days after getting out of the previous contract! This was an amazing turn of events made possible because of Jackie's persistence, dedication, and resolve to make this happen for us! We have now come full circle exactly one year later. This week Jackie will give us the keys and we will move into our dream home! The depth of our gratitude and appreciation for everything Jackie has done on our behalf to help us achieve this dream can't adequately be expressed in words. What I can tell you is Jackie Purvis is a phenomenal realtor! She is a true partner who is patient, supportive, responsive, kind, persistent, and provides an extraordinary level of customer service I have never received in my entire life. I am blessed to now call her my friend as well. read more

Short Summary - Jackie and Sarah are two awesome people and talented professionals upon whom you can rely completely for your house search. The details - My wife and I were first time home buyers and we weren't, at the time, too serious about buying a house in the Bay Area. One weekend, we were looking through the profiles of some open houses and that was when Jackie reached out to us. We scheduled an appointment to meet her and Sarah on Monday right after that weekend. When we met them, we knew that Jackie & Sarah were the right team to rely upon. They had it all listed out for us - any questions that we had during that meeting were already answered and presented in nice pamphlets that we could carry home and read. It was during this meeting, when Jackie and Sarah nicely and patiently demystified the myths about homebuying process, that my wife and I decided to look into buying our first home. That week, we were able to shortlist a few places - Jackie helped us narrow our search based on our needs. Jackie and Sarah took care of all the scheduling and coordination; and we were touring open houses the next weekend. Amidst her busy schedule, Jackie made sure that she spent time with us - be it during these open house tours, or the late-night hours (so as to fit our schedule) when she was explaining to us, in great detail, about the various reports and disclosures and/or going through paperwork. She always gave us the right information we needed - about the house, the neighborhood and how it might be relevant to us; and when we asked for it, she also gave us her honest opinions. We really appreciated that, as we were able to get the facts right and avoid any prejudice about a house or a neighborhood. We felt no pressure to make an offer for a place unless we liked all aspects of it. We made a couple of offers before we sealed the deal on our home. For all these offers we made, Jackie made sure that our offer was well represented. We did not (and do not now) have the luxury of throwing money at offer price to stay competitive. Nevertheless, Jackie helped us make really strong offers which appealed the sellers on various fronts. And when our offer was accepted, she made sure that all the activities throughout the escrow period were well coordinated and smooth. In this whole process, Jackie made us feel that we were as important as any of her other clients irrespective of budget. We are very happy that we were able to work with Jackie and Sarah, extremely satisfied with their service and would highly recommend them to all our friends, family and well, everybody. read more

Jackie Purvis was the best part of selling and buying our home. We reached out to her a year before we even decided to sell to get her thoughts and recommendations and even with her knowing we weren't ready to jump in the market, she was enthusiastic to share her knowledge and thoughts with no pressure or feelings of obligations. From the first meeting, to working with Jackie on a daily basis no detail was left to question. Jackie thoroughly explained and guided us through every step in both buying and selling. Her knowledge about the market, comps, neighborhoods and construction is outstanding and she spends hours working hard on ensuring she has the most current and accurate information custom to your needs. Jackie has a balanced and fact based approach keeping your goals at the forefront of not only your home search, but in negotiations, reviewing offers and ultimately finding you the perfect home. From beginning to end, Jackie worked relentlessly to make both buying and selling a seamless process and her knowledge and attention to detail always made us feel assured that she was putting our needs first in every detailed step. Her excellent reputation also allowed us to work with the best referrals and some of the best people in the industry. Jackie guided us and presented multiple options and ideas giving us both pros and cons, allowing us to have a full picture so we could make informed decisions and choices that were best for us. Never through the entire process did we ever feel rushed or pressured. In fact, we felt confident that every goal we set was met. Jackie's assistance never ceased to amaze. Between the clear and concise communication, to the details never missed to providing excellent service before, during and after each transaction is rare to find. Her follow up and follow through are superlative. She's a gift that keeps giving. Literally. Even after our transaction closed and her job was complete, she still continued to amaze us with helping to liaise with multiple contractors, (for home improvements and remodeling) the escrow company, and assist with move/out details. I started this review by saying the best part of going through both a sale and purchase of property simultaneously was having Jackie at the helm. It truly was the best decision we made in this journey. We couldn't have accomplished what we did without her. read more

Jackie is the best among the Bay area real estate experts, we are very truly grateful for all her help and support on our first home-buying process for our dream home! Without her being there with us we couldn't have gone through months of wait with the house builder and builder issues arisen but resolved with Jackie guiding us through it. I would recommend Jackie to anyone buying a new house, she is just perfect at what she does! Thank you so much Jackie for always being there for us throughout bad and finally good times. We are truly blessed to have you as our real estate agent and I hope many more house buyers and sellers can find their way to your amazing real estate service! Our story: After we met with Jackie for the first time, we could tell that she understands you and your needs looking for a house and guides you through the full process. She is very responsive and finds solutions to any problem you might be coming across during the buying and closing. In our case, she helped us through the new home options, send us timely updates and answers on properties we were interested in. At the end we found our dream home that was being build with a Bay Area builder with her help. During the building process, we had to wait through many hurdles with the builder not delivering the house for 3 more months, in addition to the 6 months building time. During this unknown wait time, we were in a very bad state emotionally drained not knowing whether the builder could deliver the house at all. Throughout these bad times, Jackie was always with us helping us through all the hurdles with her quick thinking and solution finding. Without her help we couldn't find and finally move into the house that we always dreamed of having! read more

As my apartment renting price kept increasing, I recently found the need and desire to purchase a new home. I spoke to a variety of different realtors that showed me a variety of homes until my wife found Jackie Purvis. We knew instantly that she was the one for us. When making such a big decision, we wanted to work with someone that we could trust. Throughout the past several months, Jackie has been there every step of the way. She has always answered every call or email no matter what time of day or night it was. Her professionalism, mentorship, knowledge, honesty, and hard work ethic are much respected and appreciated. I never felt that she was just trying to sell us a house, but that she was a mentor to answer my questions and help me to make the best decision for my family. She highly recommended us to order the house inspection to make sure that there's no major problem of the house. I can't forget the night that we were negotiating the price with the sellers, many phone calls back and forth until midnight, and she was obviously playing a main role to finalize the price. We never felt forced to make the offer. Jackie walked us through every steps of the negotiation, even suggesting that we write a letter to the sellers to explain why we thought they should choose us. It was an unconventional approach but it worked and we thank Jackie for that every day ! My wife and I now consider Jackie as a friend and would highly recommend her to anyone that is searching for a new home. Thanks again to Jackie Purvis for being such a pleasure to work with. read more

Jackie was nothing short of amazing and made my wife and I feel like we were her only clients. She helped us maximize the sale price for the home we sold, while also ensuring we didn't overpay for the new home we purchased. She kindly guided us through both transactions and personally met with us on many occasions to answer all of our questions. My wife and I work long hours, so Jackie worked around our busy schedules to meet us many times in the evenings, as well as on Saturdays and Sundays. Her diligence in frequently following up with the buyer's and seller's agents gave us the piece of mind that we were in good hands. She also coordinated directly with our loan agent to make certain all procedures were being handled efficiently and on schedule. Selling and buying a home can be very stressful, but Jackie made sure we were well informed and comfortable with every step. We could not be happier with the sale process of our prior home, nor with the purchasing of our new home. We have friends and co-workers who were also looking to purchase their home at the same time we were. When we shared everything Jackie was doing to help us find our dream home, we quickly learned she was working harder for us than any realtor they were using. Honestly, when we speak of all that Jackie has done for us, we feel like we are bragging. She is that good! My wife and I could not have asked for Jackie to be there for us anymore than she was. If you want the best realtor on earth, look no further, Jackie Purvis is the realtor you! Daxx and Stefanie read more

TL;DR: Jackie and Sarah act as a force multiplier, significantly increasing your chances at finding an amazing home! We engaged Jackie Purvis a few years ago, Jackie instantly took time to help us navigate the complex market. Being new to the state and the United States in general, there was a lot for us to learn. Jackie took the time, reviewed our opportunities and managed our expectations accordingly. Jackie and Sarah's expertise really made us feel incredibly comfortable when we made the decision to not purchase in 2020! Fast-forward a few years, and we were ready to enter the market again. Jackie and Sarah instantly allocated time to review our new requirements, updated financials and our overall goals. They clearly and rapidly explained the current market conditions and laid out an overall strategy. Not a week went by that we didn't tweak some requirement or adjusted our overall searching area. In short, Jackie not only had to focus on constantly changing area's (ranging from Boulder Creek all the way to Morgan Hill), we also considered houses, condos, and town-homes. Jackie and Sarah constantly provided feedback, market reviews, and even offered advice and input on the properties that we considered. As a first time home-owner this guidance was critical! So thank you, Jackie, Sarah without you, we would never have managed to purchase the lovely home that we did! read more

We were incredibly lucky to have had Jackie on our side when we started to search for a house back in January. We closed on our house by the end of March! I would recommend Jackie without having to think twice, to anybody looking to buy a house and needs help in the process She is incredibly professional, knowledgeable and supportive. I would say because of her we did not give up and yes it may get frustrating when you are in a position to look for a home in today's market. Jackie was very patient with us and she did take the time to really understand what we were looking for and by the time we bought our house she new every single aspect of our requirements. We really never felt any pressure to have to put an offer on a house unless we were 110% convince it was the ONE and Jackie would always make sure we have thought through all the details. She would never advice us to put to much above asking price outside of our comfort zone or pressure us to remove any contingencies, when we put an offer "to make our offer stronger". I would say that once she gets to know you she really thinks outside of the box and we ended up buying our house entirely Thanks to Jackie. read more

Jackie and her team are the best to help sell your house or find the right one. We attended an open house of hers and loved the way she presented it. Very professional and it was the way I would have done it, and I am very particular about details. We also liked that she hosts community seminars, free of charge, in various topics. So after meeting her in 2 different environments and being impressed with each, we decided to call her. My husband was hesitant about the work needed to be done, but she put him at ease with her work ethic and kept communication open for every question we had. During that busy time, we went on vacation and Jackie, Sarah and even her husband helped to get our home ready for staging. It turned out beautiful and the multiple offers (waaay above asking price) within days of going live proved it. She is a rockstar and so is her team. We had the perfect selling experience thanks to them. If we buy another home in Cali, we will definitely, and without hesitation call her. You should too. read more

When I met Jackie, I knew instantly she would be our agent. She was professional, extremely knowledgeable of the market, and gave suggestions on what to do to for my home to be competitive. Almost immediately, I received a strong offer, which I accepted with her encouragement. She was always, and I do mean always available to help with any questions I had. She arranged for tours of potential new homes, and would point out the good and the not so good. She knew my concern for safety, and went so far as to check crime activity in the neighborhoods. Jackie's spirit is kind, but she is a tough cookie and a great negotiator. She genuinely cares and is passionate about real estate. Not only is Jackie an outstanding agent, she was also my personal assistant, my confidant, my mediator, my therapist, and now my friend. Although I am extremely happy with my new home, should I ever decide to leave "paradise", there isn't a question in my mind who I would choose. Thank you so much, Jackie. You are wonderful! read more

Jackie has been more than wonderful to my family and I during this stressful but exciting time in our lives! We couldn't have done it without her. She was recommended to us by family members and we have recommended her to other family members who are now getting to experience her exceptional service. With her knowledge, patience, and diligence, she went above and beyond our expectations. She was such an amazing support system and was there to answer our several questions and calm our many worries. Her recommendations allowed us to improve our home in a short time (less than one month) and receive an offer, which we accepted, in less than 24 hours of putting our house up for sale! Through her guidance and perseverance, we found the most beautiful home I could only dream of! We are so happy to call Jackie a friend and look forward to staying in touch. Thanks so much, Jackie! Truly could not have asked for a more caring, patient, and supportive person to have by our side. read more

Awesome! Awesome! Awesome! Found Jackie very early one morning when looking for homes on Zillow while moving from Southern California back to Northern California. She phoned me back right away and her search was on! After a couple of pretrips and 20 houses later (both mobile homes and condos) she found me the perfect condo in a great location on the border of Concord/Walnut Creek. We've only been here 2 weeks but it is already feeling like home. :) She continues to follow up and keep in touch after the purchase to ensure no issues settling in. You could not ask for a better partner to help your family with such a big endeavor. She even ensured I was taken care of when she went on vacation with her family by her new partner Sarah in which Jackie was still just a phone call away at any time. Thank you Jackie and Sarah for your love and attention to helping my family! You are nothing short of Amazing! read more

As first-time homebuyers, navigating the real estate market felt overwhelming -- until we met Jackie. We were fortunate to be introduced to her when we needed guidance the most. Jackie is exceptionally patient, understanding, and highly professional. Her meticulous attention to detail and thorough approach made the entire process much smoother. Thanks to her deep knowledge of Bay Area cities, traffic patterns, and neighborhoods, she efficiently helped us shortlist homes from the very beginning, saving us considerable time. Additionally, Jackie's extensive network of reliable professionals -- from painters to plumbers -- was invaluable and eased much of the stress common among first-time buyers. Every recommendation she provided worked out perfectly for us. Above all, Jackie is genuinely a pleasure to work with, and we truly enjoyed the time spent with her throughout our home-buying journey! read more

Jackie is top notch in our estimation. She is knowledgeable, caring, persistent in her efforts to provide the service and follow-up we needed in our home selection and purchase. Moving into the San Jose general area, we were in a tight spot - needed to locate and purchase the ideal home in a short period of time - days, not weeks! Jackie gently guided us to the area and home that perfectly met our needs and desires. We also needed to have a very short escrow period to avoid having to rent, put furniture in storage and spend additional time "shopping". Again, Jackie and her support team were up to the task and was indispensable in seeing the escrow to a rapid close - again, days, not weeks. We have already recommended Jackie to family members. She provided the same quality service to them. I have no doubt that she will provide the same level of service to you! read more

GREAT service. Jackie is knowledgeable, professional and tireless in her determination to assist her clients efforts to accomplish what can be considered a super-stressful event in one's life. We moved to Morgan Hill, CA from the Los Angeles area where we lived for 35 years. We needed to find a new home in a short period of time to coincide with the sale of our home in Los Angeles. I worked in the real estate trade years ago, so I am aware of the complexity of real estate transactions, financing, escrows, etc. I'm also aware of the difficulty dealing with the peculiarities and stresses of clients. My wife and I are overjoyed with the home Jackie found for us, the very short escrow (11 days) and her ability to alleviate much of the stress associated with our move. Our thank you to Jackie and thanks to the Keller Williams staff who supported her so efficiently. read more

Jackie is amazing, We were two first-time homebuyers . Most agents in this area put forth no effort figuring that the houses sell themselves and Bay Area prices would give them a fat commission. This is not Jackie. From the very start Jackie was the kindest and most responsive agent we ever met. Jackie took the time to meet with us and explain the whole process. Jackie went above and beyond when other people were slowing things down, Jackie wasn't afraid to play the bad guy pushing people to get things done. Even after closing when there was a problem with the seller delivering the keys, Jackie took time out of her vacation to help make things right. Jackie is never pressed us into anything, and was fully understanding when we changed our minds. Jackie is fast with paperwork and always cheerful. We could not recommend Jackie enough. Andrew and Nix read more

My wife and I were first time home-buyers and really had no clue what we were doing. We found a property we liked and knew we had to move fast in this market. We contact Jackie, but she was about to head out on a vacation. We weren't sure how this would work out, but Jackie helped us every step of the way--WHILE ON VACATION!!! Words can't even describe how absolutely brilliant she was during the process. Everything went according to plan, smooth, and with no hiccups at all. We never actually met Jackie until about a week before closing. I'm still amazed Jackie did all that for my wife and I while she was on vacation. There's still good people left in this world, and Jackie is one of them. Straight forward, honest, and full of integrity. If we ever buy another property, Jackie will be the realtor we call. Thank you so much, Jackie!! read more

Jackie is amazing!! My family couldn't have asked for a better realtor. She is so easy to talk to and works very hard to help you find your dream home. With her professionalism we set up our San Jose home and then put it on the market. The next night, we got an offer that we couldn't refuse. Not only were excited, Jackie was too. She is very personable and genuinely cares about your wants and needs. You will love her instantly! We were very pleased when we found a new place only a couple weeks later. My family and I are now in our new home and Gilroy and we have never been so happy. She always has time for her costumers and answers any questions you may have. You can tell that this is her passion and she does everything she can to make moving a smooth and enjoyable transition. read more

I'm super thrilled to have worked with Jackie while on the hunt for our first home! She was patient while we kept changing our requirements. She was honest about all the flaws and hidden gems she saw in the houses she showed us. And she was there for us every step of the way. Jackie shines in her communication skills. She responded quickly to all our texts, emails, and phone calls. She connected well with our lender. And she created bridges between us and the sellers. I highly recommend working with Jackie if you're looking to buy or sell a home in the Bay Area. You won't regret it! Also, shout-out to Sarah! Jackie's partner in crime was equally as awesome and wonderful to work with. Big thanks to both of them for helping us on this wild ride! read more