5 stars at a Best Western you say? You betcha! Is it a 5…read morestar hotel? No. Did they still earn a 5 star review for expectations vs reality. Absolutely. On entry, you're welcomed by a fireplace & comfy seating area, as well as friendly desk staff. Check-in was easy & we were given water & snacks, the run down on everything offered & they even offered a wake up call (didn't know that was still done). The decor is fresh and eye-pleasing. There were no odd odors & the room was clean. The dreaded time to pop food/drinks into the never quite cold, might get food poisoning fridge was now here... but, wait, what's this... a COLD fridge with a freezer. Booyah! Next is the challenge of sleeping, while the beds are usually comfy enough, this chain notoriously has no sound proofing & we wake regularly to doos slamming, people taking in the halls & the upstairs room where there always seems to be some sort of Olympic tumbling practice between 1-4am. In we go - comfy bed, check. Asleep within minutes, check. Wake up to noise, yup... our alarm... wait, what?! We slept through the night. No noise, no crazy temp swings... win! Down to breakfast- we usually skip this, but today we needed to get on the road fast. Assuming d/t covid precautions, breakfast is served by staff - today was fried eggs with choice of bread, along with standard continental selection. They aren't stingy &, while not cooked to order, the eggs are real eggs. Think a visit to grandma's house... they were pretty sure we needed more food & pushed, but in a friendly way. "You only had one egg, they aren't very big. You want another? Maybe some cereal? At least take a muffin!" We loved this gal! To the room for coffee thanks to the cold fridge, my milk was still safe for human consumption & the coffee offered in room was also real & there was plenty of it. Yes, drinkable hotel coffee. An actual cold fridge in a clean room with a comfy bed, accurate climate control, sound-proofing & they have great staff - bonus for a fast breakfast & coffee - meaning we were on the road straight away & good to go tol lunch. Yeah, this one is a win.

Decent hotel but the walls are paper thin. If you don't mind door slams and hearing other ppl then…read moreyou won't be bothered. 6.5 on my BW hotel scale as compared to their other properties.

This was a stop on a road trip to MI. We had put in a long day's drive, and I thought for the money…read morewe payed this was a good stop. Close to the freeway exit to get back on the road again, and close to several fastfood places to get a bite to eat - I opted for the Burger King behind the hotel. The motel is older, but updated and in the process of being updated. The room was clean and everything worked in the bathroom. The fridge worked too. No breakfast except carbs on offer in the morning, and the coffee looked like, and had the consistency of crude oil. Not my preference, but understandable. For a stop where we were on the drive, I think we got good, not great value. If necessary, I would stay here again.

Driving from Ohio to Washington, this was our first overnight stop. Loved Jim, who was…read moreprofessional, accommodating and friendly. I had business to conduct and Jim made sure I had the best room available for free wi-fi access. The room was a bit worn down, but still comfortable and quiet. It was a nice surprise to have had such a wonderful experience here. It was also nice to see a decent continental breakfast, not the cheap version many branch hotels provide.

I'm not one to leave a poor review, unless I feel a moral obligation to do so. If 0 stars was an…read moreoption, I'd leave that review. We set out on a weekend road trip, one that I had been looking forward to. I really needed a break, a chance to unwind. I hadn't had a weekend off in months... and spending over $130 a night, the conditions of this motel was horrifying. We checked in and within 5 minutes, checked out. Reception refunded us the money no questions asked, like they already knew why we wanted our money back. Upon walking into the room, there was (what looked like) blood splatter on the carpet. Hepatitis, no thank you. The lighting was so dim that you couldn't immediately see the filth of the bedding, but when I peeled back the sheets I almost gagged. Stains ranging of all colors on the mattress protector and mattress itself. Remains of vomit still caked into the mattress cover. The mattress looked like it belonged in the dumpster. I didn't even check the bathroom, I just wanted out of there ASAP. Oh, almost forgot to mention the pool area reaks of urine smell. Please don't book this place, we needed to book a room in Roger's (different hotel obviously) due to availability. Don't let this place put a damper on your plans. Management needs a reality check before inspection!!! UPDATE: Super 8 DID charge the card! Now to dispute! ITS A NEVER ENDING SITUATION OMG

One of the worst experience in travel. Hotel is run down, unkempt. Not sure how safe I was as…read moresheriffs arrived taping on door down the hall. Bathtub was dirty, old rusty. Very slippery. And met a nice little roach that met his demise. Towels were rough like sandpaper. One small bar of soap only. Room was never cleaned the 3 1/2 days I was there. Breakfast was very limited. Same food for several days. It was never removed or restocked. Coffee horrible. Staff very indifferent. Pay the extra $$$ and stay at the Best Western. It was very nice

The latest you can check out without incurring another night's fee is 1:30 PM. Also, they will not…read morelet you stay in the lobby even if you had a room reservation the previous night just so you don't have to pay the early check in fee. The bedside lamps did not turn on, the toilet made a wierd humming noise when it flushed. This is the worst motel that I have ever stayed in! Spend your money elsewhere!

Their beds are like sleeping on a bed of nails horrible night sleep. Their breakfast has a poor…read moreexcuse for muffins and cereal. Coffee was ice cold tea was nonexistent and Service sucked. Do not stay at this hotel and pay $200 for a room and wake up with a sore back. This place is a poor excuse for a hotel. If I could rake this place with a negative number I would.

A beautifully clean room after a long day on the road is always a welcoming sight…read more The staff was friendly and helpful. The location was convenient. I would love to give five stars but 1: the pillows were awful 2: the first room we were placed in had a foul odor that did not dissipate. I called the desk to ask them to come check for a gas leak. The young lady that came up said yes there was an odd smell but she didn't want to offend us. The insinuation was that we created the odor when I clearly expressed the smell hit us when we first opened the door.

This is such a wonderful place to stay. I was here for 9days and the staff called me by name as if…read moreI was part of the family. Plenty of restaurants within walking distance. Also hair & nail salons and anytime fitness all within walking distance. However, the Inn has a gym, pool, hot tub and kiddie pool for guests. The bed was soft and plush like sleeping on a cloud. Feather down pillows and comforter. Plush towels, high quality shampoo, conditioner and soaps. Breakfast of many choices from gluteN free foods to waffles, fresh fruit, hot eggs and bacon and sausage, biscuits and gravy, home fries, hot and cold cereal and much much more Rates are reasonable for first class service.

Great price. I found the room clean and in good working order. Very friendly staff and a pretty…read moredecent breakfast in the e morning. Traveled all day from Indiana and was very happy with stay.

Housingkeeping staff steal from disabled patrons when items are left behind. Called the hotel…read moreasking for eyeglasses, glass case, swimsuit and beach towel, but was told they're not in lost & found. The items were left in a locked room where only staff has, not in a lobby or open area. BEWARE, THEY STEAL!

Great clean hotel. I've stayed here in the past while visiting family. Sadly on this occasion it…read morewas for a family funeral. They couldn't have been more accommodating. Everything was last minute. The hotel is close to the highway with Caribu Coffee, Dairy Queen, and McDonald's within walking distance. We were able to use the pool and fitness center. Every staff member I encountered was pleasant and professional. Highly recommend this place.

This is a super clean, human friendly, Covid friendly, dog friendly, and practically like new…read morehotel. The staff was awesome a check in - all Covid procedures in place. Grab and go breakfast available in the morning. Masks enforced. Pool and hot tub open. Gym and fitness center open - limited capacity. We felt safe, clean, and very taken care of while staying here for a wedding at the pines event center.

Robert our hotel manager is amazing. What a wonderful human! He has made sure my sister and I have…read morethe best time here and are ultra comfortable. We have had a great time so far. The hotel itself is clean. The breakfast was delicious.

Good food, but ok service, the keycards we had needed to be changed every day when we went there,…read morebut, the beds were ok, I'm not a good sleeper so I can't really tell you a lot ‍ if your wanting to stop on a road trip it's not HIGHLY recommended but recommended you stay here if you wanna get Some sleep. Didn't take photos since it's just a hotel, sorry.

Lovely! I booked the Dayton Room in the penthouse for the night before my wedding. It was a last…read moreminute purchase and I was very pleased with the results. I didn't want a generic hotel room so the New Victorian Mansion allowed me to have comfort as if I was in my own home. Some of my favorite highlights include: wrap around front porch, view of the Cathedral, large bathroom with a nautical theme, breakfast in the dining room and overall peacefulness and serenity of the space. Upon arrival, there is a free parking lot wrapped around the building and a main entry (you'll ring the doorbell) to get access to your room key pad number and front door code. Depending on what wing and room you stay in, you will travel either inside or out and have the option for both if you stay in the penthouse. The mansion is separated by two sections and anyone staying in the penthouse is on an opposite wing of the building. There is no elevator in the penthouse and it's clearly advertised online so you'll know what to expect in advance without any surprises. The penthouse is technically meant for large group gatherings as there is only shared 1 bathroom. Contrary, I saw others in the penthouse when I was there and we never overlapped on bathroom use. I enjoy the New Victorian because you can customize how you want to stay whether that is luxurious or a more modern dorm style. No matter what you choose, the common shared spaces in each wing are adorable being it's all a mansion. Even the penthouse kitchen was just enough with every accommodation possible: Nespresso machine, coffee cups, wine glasses, blender, fridge, pots, pans, etc. While I only stayed one night and had to depart early, I couldn't fully enjoy the breakfast as I was in rush mode to get married. Contrary, the staff accommodated a slightly early meal for me which was very thoughtful. Rating this a 4 as there is some generic wear and tear, missing paint, carpet stains, and cleaning supplies and cords in the open spaces. With some paint, hiding of tools, carpet stain remover, small porch sweeping with added flowers, this would get a 5 star. My understanding is that there are new owners so perhaps repairs are all in the works after being handed off? Don't be fooled: the place is clean but it looks more dirty due to the slight repairs that need to be done to keep the upscale vibe going.

It was very nice. We really enjoyed our short stay. We weren't there much but wish we could have…read morebeen.