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    Jack's Books

    5.0 (1 review)
    Open 10:30 am - 6:00 pm

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    6 months ago

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    Colton C.

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    Edible Arrangements

    Edible Arrangements

    2.3(9 reviews)
    0.1 mi
    $

    horrible form of communication. placed an oreder for a small fruit basket to get delivered to a…read morefriend at her place of business. Gave them instructions because the business opens for certain amount of hours. Did make the delivery after the business was closed mark my order delivered when the recipient never received her order. customer service, the worth ethic is horrible, managers dont make it better it's a business. Not steal cus timers money that's what you are doing.

    Ordered several days ahead of delivery date to insure local store had time to prepare for a…read morespecific date. On day of delivery the online order tracking still said "received by store" so I called the store multiple times to make sure everything was ok as I had placed the order online, no answer and had to leave a voice mail. The local store called me back at 2:15 and said they were making the order. I stressed that the business where it was to be delivered closed at 5 and was assured it would be delivered. Husband comes home, there had been no delivery and now no surprise. At around 5:20/5:30 delivery driver called to find out where the person, who it was going to, was. They got directions to home to deliver. When the delivery person came they were surly and shoved the package and a pen with signature sheet towards me without a request to sign. I mentioned this was supposed to be a surprise at work and that I was assured it would be delivered (not angry just wanted to note that) the driver got very sassy and said they had 12 deliveries and just did what they were told and walked away with such a poor attitude - not even waiting on their tip, which was in my hand. It was like Customer Service wasn't even a concern. A simple and polite , "I will relay the message back to the store" would have changed the way the whole experience felt. A few minutes after the driver left, got a text that said, "Sorry about your Karen." I have ordered from them before without a problem so was disappointed that both the store seemed so unconcerned about the importance of delivery and the driver's attitude will keep me from shopping with them again, not to mention the "after text" from the driver. That was amazing, and not in a good way.

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    Jack's Books - bookstores - Updated May 2026

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