Moved to SF last year and was looking for a place to rent. I was somehow foward'ed to Britton to check on legitimacy of a location for some reason and realized that she's not the landlord. She immediately started investigating and told me that it was certainly a rental scam on craigslist and saved me from losing a few thousand dollars. She could've easily just ignored me but she went above and beyond to save a stranger from being scammed. If I'm ever to settle down in this area she would be one of the first people I contact for advice because this is the type of person I would trust. Thanks again! read more

My wife felt I wasn't sufficiently positive in my previous five-star review and, having been around the block another time with Matt and Britton in our journey to buy a short sale in SF (not successful but a damn good try) I have to say she is right. In our lives, each of us counts on many purveyors of services. Some will be awful, most hopefully competent, a few will rise to the top. But I can't think of too many times when I have been working with a professional and thought wow, this really is a whole other level of service and intelligence. That is what is like to work with Britton and Matt Do yourself a favor. If you need to buy or sell property in SF, just call Jackson-Fuller. You will not be sorry. read more

This firm is a joke and total waste of time. New home buyers - if you're looking for a reputably arrogant and useless team of agents to Never help you after getting into contract, you've come to the right firm. This team has shown they're clear of only one thing - what they "deserve", and nothing else matters. If you're already working with this firm - gosh, just hope you never have anything go sideways. Because they will do exactly nothing to resolve it, they think they own this market. Even their broker at Zephyr seems to have no influence over them - just a sad state of affairs. In the last few months - I've interacted with Matt, Britton and Omar at this firm. And I've understood this: They all know what they are entitled to, like the privileged agents they think of themselves (I mean look at their team pictures on the site). But when it comes to doing actual work and hustling for a buyer to ease the home buying process - they are nowhere to be found. Matt is an expert fact concealer, at cooking up theories and boy - is he good at dodging during conversations. Yet, the one thing he is consistently clear on - is what he "deserves". He literally asked me for this 1-star review, which is precisely why it's here. I've tried to resolve the situation with him via multiple channels, but he's set on not having a mature discussion and arriving at a resolution. I'm in the middle of a lengthy escrow on a new construction unit and his team has pro-actively reached out to me 0 times. I've spent countless hours (after identifying a construction issue with the unit) in working with the sales team and developer on a resolution. Mr. Fuller's take on it - just forget your hefty deposit and cancel the contract. He's probably keeping a share of it anyway, so nothing for him in working on it. Their team has offered No help with other aspects of the purchase - like contract reviews, finding lenders, resolving construction issues, keeping a busy buyer on the timeline, and most importantly of all - having the buyer's back when things go sideways. So I'm spending all these hours of my time on all these things that an agent would help with. Yet, Matt knows he "deserves" the full commission because his team got me to the dance. I interacted with their agency for a few hours before and during the sales day, so apparently - they've "earned" their keep. There are much better agents at SF brand new condos (Saba), Four bridges realty (Shianne, Colleen), Sotheby's (Tori) and many others.. that you should rather take your business to. They will get you in the door probably sooner than these people and you'll find out what a good home buying experience is like. read more

Britton sold me my condo in 2002 and I couldn't have been happier with Jackson/Fuller's service. Prompt, professional, intelligent, customer-centric. I can't tell you what a difference it makes to have someone like a real estate agent, who must work with you during an enormous life change, listen, and clearly be in it for your best interests instead of their own. I would recommend Jackson/Fuller to anyone in San Francisco who needs a real estate agent. I would do it twice. In a profession notorious for its half-wits, they are the real deal and more. read more

Where to begin? We were referred by a close friend to Matt and Britton to buy our first home- and we couldn't be more pleased! We had them in our corner every step of the way... from late night texts and panicked phone calls, to weekend open-houses and off-key visits to look at blueprints. I think at some point, Britton even held my hand. Dare I say I like her more? ;-) We had no idea the journey we would embark upon in this so-called 'housing slump'! I wouldn't say that we expected to walk into the first home and that it would become our 'forever home'... but why not the second or third? Is that so much to ask? Perhaps my desire for 'instant gratification' needed a bit of adjustment? Alas, patience is a virtue I lack. Thankfully- Matt and Britton made up for that in spades. If this is what's considered a "buyer's market"... then we hate to think of how things were with the big boom! Our process began in May- and wrapped up at the end of August. As you can imagine, we encountered many hurdles along the way... fixer-uppers that would be best 'fixed' with a wrecking ball. Horrendously incompetent (and scheming sellers and selling agents)... and well, everything in between. See my posting here: http://www.yelp.com/biz/john-kirkpatrick-san-francisco-2 It seemed that we had a knack for unknowingly choosing complicated properties! Matt said we had "bad house karma"... but that they'd work their magic! And work their magic they did! They even got us in to see houses that were 'by appointment only', that we all knew we couldn't (and possibly shouldn't, IE bullet proof vests would be required for traversing the neighborhood) buy! Matt and Britton helped us put strong offers in on multiple properties- and were there to soften the blow when they didn't pan out for one reason or another. Did I mention that they were always there- and always patient and full of good humor along the way? We had pretty clear criteria of what we were looking for on some levels... and thought we'd have to compromise them to get something we'd be "happy with"... it ended up that we had our wish list (and more!) fulfilled! I feel that other agents would have told us that we needed to be more realistic. Matt and Britton were honest with us throughout the entire process- patient, funny, EXTREMELY knowledgeable about the market in San Francisco... and committed to helping find something that would be right for us today... and that we could build upon tomorrow. In short... we adore them... and extremely thankful that we now have two more fabulous friends! So, not only have we gained a house that we're extremely terrified...er... excited about moving in to... they were able to assist us with making a solid business decision that will put us ahead of the game when the time comes to sell and upgrade into something bigger and better. Without Matt and Britton- we probably wouldn't have been able to pull off this 'long-shot property'! Their advice, hard work, and reputation was able to jockey us to the front of the queue of offers. The icing on the cake is that they use DocuSign throughout the process- so there was no running to and from the office or endless faxing of signed pages... it was generally pain free! We have already recommended them to friends who are selling their houses, and might be interested in buying. When the time comes for our investment property- we will be asking Matt and Britton to assist us again! Thank you, Matt! Thank you, Britton! And thank you, John Kirkpatrick for being a slimy douchebag... so that we didn't end up with a house that in retrospect, would have been great... but not AS great as the one we landed in! read more

Five star service all around! People say that buying your first house is one of the most stressful experiences, let me say this was not the case with Britton and Matt. They started us off on a real estate primer course, teaching us the ins and outs of SF real estate, then came the open houses where they all but held our hands. Our first offer was scary but Matt drove downtown and met me in person, taking the time to address all my crazy fears and anxieties. When it finally came time to close we didn't feel any anxiety or remorse, we were so confident in the choice they helped us make. Their knowledge of the San Francisco market and their connections with other agents were a huge value. Matt is a whiz at comps and numbers, he nailed every estimate he made at sales prices and provided fantastic comp analysis. Britton got to know us amazingly fast and seem to instinctly know what we were looking for - even when we couldn't articulate it ourselves. Not only did they help us find a place they found us a lender, movers, a floor guy and so much more. I can't imagine anyone making this process easier on us. Now that the process is over and we have moved in I still find myself wanting to call them and get their advice, even on things that have nothing to do with real estate! read more

Picky fussy demanding types, read this review: Maybe I am biased because this is my first house and NEVER thought I would find something I liked and could also afford in SF...but I DID and Britton Jackson helped me find it. We started off two years ago (2008) looking at everything under the sun in my price range. Condos in high rises downtown, fixer uppers in Glen Park and Mission, two-unit buildings I could go in on with friends, etc. You name it, we looked at it. We were all over the place, but Britton made the searches invaluable. ("What are my options? What are the pros and cons?") Every Sunday, off and on for two years. Lordy, it was like we were married. Despite her tenacity to uncover gems in the tight market and because of my Capricorn-esque tendency to hate everything that wasn't up to my exacting standards, the effort felt futile. But then (cue the angels singing in heaven...) we discovered a little treasure. Britton helped me to to look past the 1950's finishes and some of the scruffier aspects to the floors, walls and windows, yard and lack of storage space and see the potential. The bones were great. The price was perfect. The location, fab. After two years, we had found the needle in the haystack. In 30 days I was the proud owner of my new home and earnestly beginning a year long remodel. (For the remodel, I worked with the brilliant Kevin Sawyers of Sawyers Design and the ever handy General Contractor Dave Ruechelle. Check out the photos at http://www.sawyersdesign.com/portfolio/grossman/) I highly recommend Britton Jackson for anyone looking for a residence in SF with exacting standards. She will work hard for you, guide you through this crazy market, and eventually, together, you'll unlock your own little American Dream. read more

Yesterday I officially moved into the absolutely most perfect house - for ME! I can't say enough about how on top of everything Britton and Matt were. And one of the biggest parts of what makes them so amazing is their understanding that my perfect house is not the same as someone else's. I mostly worked with Britton but Matt was right there to provide backup for the one weekend Britton happened to be out of town which happened to be when my inspection report came back saying the house needed a new foundation!!! Yikes!!!!! If it hadn't been for the fact that they selected such a good inspector I might not have known about the foundation issue because it wasn't obvious. At that point many other agents might have pushed me to give up on the house in the face of such a monumental challenge. But they understood all the reasons that I wanted THIS house and so worked hard to get concessions from the seller so that I would not be saddled with the cost of the new foundation. But they also worked with me to make sure I understood all the implications of the foundation and some other "issues" with the house. Then they held my hand through a traumatic financing process. And now I own MY dream house! Yay Britton and Matt!!!! I cannot recommend them highly enough. read more

We've been in our new place for about 7 months, but just thought I'd add this note now because it has proved to be very smooth sailing thanks to Britton and Matt. They had a knack for figuring out our taste and within a month came across what is now our condo during a brokers tour. They immediately thought of us so Britton got us in for a sneak preview before the open house. We loved it and got a jump start on putting our offer together. It was a bit of whirlwind but Britton saw us through and we closed on the place about three weeks later. And now - 7 months later - I'm especially happy to say that we've been spared many of the first-time-home-owner trials and tribulations. All told, she took the time to get to know us and really helped us make the choice that was right for us. read more

Matt and Britton are an incredible team!! They're experienced, professional, knowledgable about their industry, patient with the learning curve of new buyers, and were extremely intuitive and thoughtful when helping us find exactly what we were looking for in a home. My husband and I have a three year old, and are pregnant with our second. We were looking for a new home for our growing family. I feel like our circumstances might really put Matt and Britton to the test. We needed to find a new home, and fast (within a three month time frame - before the second baby arrived), in a market with very little inventory, preferably without breaking the bank... And in San Francisco!! I thought for sure that it couldn't be done. But within days of meeting with and agreeing to work with Matt and Britton, they had us booked to look at several available properties within our price range. They were relentless in their search and incredibly patient and supportive while we determined our priorities and preferences in a home. When we finally found a place that we wanted, they were there for us every step of the way... Matt was in constant communication with us and kept us abreast of every development during the transaction, right up to the day that he handed us the keys! No question went unanswered and no concern was too small to address. I learned so much throughout the process. We're now in our beautiful new home with time to spare for nesting and preparing for baby :0) We'll definitely call on Matt and Britton for our next purchase and would recommend them a million times over!! Thank you guys! We LOVE our new home!! read more

Matt and Britton are great to have on your side as you go through the often trying process of buying or selling real estate in SF. In fact, we went though both sides with them, buying when we first arrived in SF, and then selling when we recently moved away. They were super helpful and understanding throughout--and so we'll definitely be back in touch with them if and when we return to the Bay! read more

Matt is GREAT!! We used him in the height of the market and it took almost a year to make a successful bid. Matt stuck with us through it all. It didn't stop there. Since we've bought and moved in MAtt has become an anvaluable resources. He saved our butt one time, which we don't get into the details of. Suffice to say, he was there when we needed him, and responded immediately. Matt and Britton are a great team. Britton only had to fill in one time, but she handled us as if she was there the entire time. We've been here for over two years now, and Matt is still there for us. You won't be disappointed!! Lastly, we have to mention Patty Souza for your financing. If you don't know her, you need to. This is a must. We owe Matt for introducing. We'll use Matt and Britton next time, and the next time, and the next time. :) read more

They're like the best ever. Seriously. My wife & I worked with Britton and Matt for about five months looking for our first home in early 2011. We were clueless but had friends who had glowing reviews of their agents, and referred us to these two. During our search, we were in constant contact with both and they were more then responsive. We would walk through houses that we didn't like (or were out of our range -- either price or size) but would describe what we did like about a certain room or entryway. Matt & Britton took all of this information and easily pointed us into directions and locations we hadn't thought of. While my wife is a perfectly normal person, i'm probably considered slightly crazy and this didn't bother them at all. I won't say we had a difficult negotiation with our final purchase, but as a first time buyer it probably always feels that way. However, Britton handled everything! Very communicative, easy to get ahold of, and a tough bargainer. We always knew where we stood and what might turn into a problem before it was a problem. She suggested fantastic inspectors and a top top top notch mortgage broker. After watching many housing hunter shows and home inspection shows, I have to say that none of those TV personalities have anything on Matt & Britton. I can't get over the experience we had with them and how happy I would be to recommend them. read more

Britton and Matt helped us with our 1st home purchase and were absolutely wonderful. Despite the fact our short-sale purchase was a ton of work, that they must have numerous clients, and that their overall commission for our home must have been smaller than from most of their other clients... they ALWAYS made us feel like we were their only client; always amazingly responsive, extremely helpful and perpetually patient with us. Without a doubt we'd recommend them to anyone in the real estate market, and of course they will be the first folks we call if we move in the future. read more

The Jackson Fuller Real Estate team did a great job selling my SF condo. They were responsive, knowledgeable, and worked hard during the process. The team completed appropriate follow up and were easy to do business with during the process. Great team and professional service. read more

I was first introduced to Britton and Matt almost five years ago when I purchased my house with several partners. Since then, we have purchased another, torn down the first and built two more. Today I have one of those units for sale and this entire roller coaster ride of real estate dealings in such a market would be hell without Britton and Matt by my side. They are absolutely indispensable as real estate agents in the city and I highly recommend them as a team. They are so well connected --- mortgage bankers, flooring guys , paint, tile and stagers, they have assisted in every step of the way for me. Their expertise and incredibly level heads have saved my butt on many occasions and calmed my nerves more times than I should like to admit! If you are in the market or considering to be in the market, Britton and Matt are the ones to talk to. They will set you up without all the flashy and sickening hype often found in the industry. They are down-to-earth, realistic, reliable hard-working people who take a personal interest in working the best deal for you. read more

I just went through my first experience as a first time home buyer and both Matt and Britton were extremely helpful throughout the whole process. I worked mostly with Matt, and when he had to be out of the office a few a days, Britton filled in and didn't miss a step. I looked at condos for about 6-7 months before I finally settled on a place and Matt was nothing but patient during that time. For a few weekends, we paired up - and Matt and I drove around the city going to open houses and looking at places. He really takes the time to make sure your needs are met and you are getting what you want. As a first time buyer, I was always asking questions - 'what happens now?' 'what are the next steps?' 'what can I expect and when?' and Matt always explained in great detail all the answers to my questions. I'm also pretty busy at work and have to travel from time to time, and Matt was great about helping me through those situations and flexing to my schedule. The docusign process was super easy, and once I decided on a place, I was able to do all the paperwork while on the go. He made the whole process very easy, and I wouldn't hesitate to recommend him to anyone! read more

Matt was our primary realtor and he and Britton were terrific! We sold our condo in 2011 when there were at least 4 other condos in our building (total units about 70) for sale. We had moved out of town and he and Britton took care of the minor repairs, staging,and all the other details. What I liked best is that they not only did the usual open houses, but held evening open houses and reached out in their marketing to make sure that other agents and potential buyers knew about our place. Also, they kept us apprised of what was happening every step of the way. They were straightforward about pricing, an eventual reduction, etc. I cannot recommend them enough. A few years ago, maybe lots of people could sell real estate. Today, it is a different story for sure (we took an expected loss). Matt and Britton are the professionals who can get the best price possible in a volatile market. Couldn't recommend them more highlyl! read more

Britton is a well experienced and professional agent. My partner and I bought our home from her, and we have been so happy. Britton followed up with us every step of the way, and listened to exactly what our needs are. We felt comfortable right of the bat expressing what we were interested in buying. We have now found a beautiful home of our dreams. We have a beautiful garden filled with many different plants and windows that overlook Kite Hill. We have a lot of sun and all of the necessities we have wanted. I highly recommend Britton & her team if you are looking to purchase a home. read more

For TWO YEARS Matt & Britton have been patiently showing us houses and condos and answering our questions. Today that came to an end as we closed on a place that knocked out all our 'must-haves'. Matt and Britton are experienced, really smart people who provided both accurate information as well as some emotional support during what is a pretty big life event. They are incredibly responsive and flexible, and they both have a sense of humor, which makes everything a little easier. read more

Awesome people, super savvy about the market, knowledgeable, easy to talk to, and they move fast. We worked mainly with Matt, but Britton a bit as well. No regrets, will call them for my next purchase and refer whenever possible. read more

Britton and Matt have helped me buy and sell two homes in San Francisco over the last 10 years. I continue to work with them and recommend them to everyone I know because they're fantastic real estate agents: They're experts in every aspect of the buying and selling process, amazing with comps and numbers, and know every micro-climate and micro-neighborhood in San Francisco. Even better, they're both great people who I'd want to hang out with anyway. Buying and selling real estate, especially in The City, can be a stressful and emotional experience. Britton and Matt make the process as smooth and painless as it can be. I can't recommend them more highly. read more

We bought our home in SF in 2006, and were absolutely thrilled with our experience with Matt and Britton. I've recommended them to friends, and they've been excellent about following up, even years after the sale. They offer very personalized service, and have Zephyr to back them up with all of the infrastructure and support that one would expect. Highly recommended. read more

This is a fantastic team - diligent, energetic, tenacious, professional and they clearly "get" what you have in mind when you make one of the largest decisions of your life. I will recommend them to everyone who mentions they're interested in purchasing a home. They worked with my lender, HOA management, title company and everyone else who was involved in getting things wrapped up in 30 days. Bravo to them! read more

I can't recommend this group highly enough. I worked mostly with Ryan, but all three were wonderful in helping me through a complicated first-time homebuyer experience. They were always in touch and replied immediately to any questions -- and knew what questions to ask when I didn't. They went above and beyond and completely exceeded my expectations. While I hope I don't need to move again, they will be my first call if I do! read more

Britton and Matt are the best! My husband and I bought and then subsequently sold our condo with them. We waited 12 years to do sell and always knew we'd reach out to Britton and Matt to be our agents when we wanted to put our place on the market. Not only are they extremely professional and know the business backward and forward, they are also warm, helpful, and always available when you need them. We had a few issues that came up at the last minute when we were trying to sell our condo and they were creative with their solutions and kept my husband and me from panicking in the process. They found fabulous stagers for our place and organized the painters, handyman, and cleaners with zero fuss. Our condo looked incredible and sold quickly. Britton and Matt are wonderful. I can't recommend them highly enough! read more

Britton & Matt have helped us on many occasions. Not only do they know the SF Real Estate market, they are willing to find the answer to any question, from "What's the process for getting a newly constructed 2nd unit on a property (that has been approved by the Planning & Building Dept) to be legally classified as a condo?" to "Do ya think there's hardwood under that wall-to-wall?" They're also great at figuring out the right price to pay for a property, based on thorough comparables analysis. While buying property in SF can be a scary thing, Britton & Matt 's competent and friendly approach makes it easier. read more