I had to travel a get to this location as there are not many but the customer service was…read moreWONDERFUL!!! Yolanda and Kristi were helpful in taking care of my account needs... gratitude ladies! This banking center has a lovely waiting area, clean restrooms and complimentary water and snacks.

Complete crapshow. How can a major bank not understand or track the processing of an auto loan?…read moreThey took over a week and ended up still not knowing the status. Kept overlooking one of three documents sent, saying they needed a new one then realizing they had the correct one all along. Even the ceo executive group assistants were no help. Will be closing all accounts associated with USAA.

The Poole accounting firm is a fantastic firm. Justin poole has been doing our pets and business…read moretaxes going on 15 years and I cannot recommend them enough

I am an attorney and have generally done my own taxes. This year posed particular issues and I…read morelooked for an accountant. I interviewed a few and met with Justin Poole. He is efficient, friendly and extremely easy to work with. His entire team was the same. This is a great service group. They do business the right way and I will now be using them going forward for tax returns and tax advice. Highly recommended!

I didn't have time to research a tax law so I engaged this firm. I was told a special form was…read moreneeded to be filled out in a non standard way and they would do it for $1500. They then called and said they used up the $1500 and would need $1500 more. At that point I researched the law myself- took no more than 1/2 hour in google searches and determined they had given me incorrect advice and I didn't need to complete the form. Upon calling them back, they said yes of course I didn't need to submit the form. But they had already spent $1500 in what seemed to me trying to find ways to charge me more. Seems unethical to me.

Unfortunately this firm mixed my bank account with another client, this having me receive two…read morerefunds. Instead of righting the wrong, I was asked to write a personal check to the client rather than having the firm account for their error. The first problem is that my data was given in error to another client. The second problem is that I was asked to write a personal check to their client. No ownership was taken for the mistake. I instead had the errant monies refunded to the IRS, which is the proper channel. Certainly more tedious for the other client, but the right thing to do. This firm's suggestion of me writing a personal check put me in potential auditing by IRS for "double dipping" if you will, as it would show me having two refunds in the same year. I have made my complaint to the board of accounting for the state of Maryland. I would suggest treading lightly given the lack of discretion and ethics used by this firm. I have moved on to a much more sound practice.

Extremely professional and thorough CPA. Have only good things to say about Andrew. Would recommend.read more

From the owner: Established in 01read more

I would not recommend this location to anyone. The tax associate my husband and I were working with…read morewas not only slow, but ended up seriously screwing up our return (so much so that another staff member needed to fix it and half of the return was delayed). The only positive thing I experienced was that they were able to go back 2 years and found a significant amount of money that was owed to us. From here on out, I am sticking to TurboTax.

I've gone here for 2 years now and I have a complicated tax return. Both times they have been able…read moreto help me out and make sure I get money back. They are professional and helpful. I will say I think it's a little expensive which is why they don't get a five star rating, but in my opinion it was money well spent.

Not a good experience. We made an appointment days ahead of time, but were kept waiting for an…read morehour. We explained our situation, only for the tax professional (who was very nice) to say he couldn't help us. He also didn't know about a Maryland first time homebuyer tax exemption and was Googling it. I had to prove it exists by showing him the official document. All of our returns were scanned in, but we can't see them in the portal. The branch took no responsibility, and had us call customer service. Customer service has so far not solved our problem and needs two hours to figure this out. I've called the branch, but no one picks up.

Outstanding service and very courteous Staff were helpful…read moreexplaining how the drop off process works at their location

As my financial advisor said, this group is the type that gives brokerage services a bad name…read more I'm still trying to get my money out of the investments they put my money in. Stay away from this group.

This is without a doubt, the best financial group I've ever used. Brion Harris and staff respond…read morevery quickly to any inquiries, and the investment opportunities are second to none. Brion always has new investment opportunities and they treat their clients very, very well. I would highly recommend them.