1. Jackson Hewitt Tax Service

    1. Jackson Hewitt Tax Service

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    Dearborn, MI

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    Jackson Hewitt Tax Service

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

    Services - Jackson Hewitt Tax Service

    Audit and conflict resolution support

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

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    9 years ago

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    Smart Tax Acct Pro - Expert Taxes, Confident Glow, Stress-Free Returns."

    Smart Tax Acct Pro

    (1 review)

    This complaint is regarding the unprofessional and negligent tax preparation services provided by…read moreMs. Delania Houston (Smart Tax Acct Pro Inc) for my 2025 tax return. The first mistake Ms. Houston made was submitting my original tax return on February 20, 2025, without first reviewing or confirming the information with me. I was never given the opportunity to approve the return before it was filed. The second mistake occurred the very next day, February 21, 2025, when she submitted an amended tax return before I had even received my original return. This caused significant delays and pushed my refund back for several months longer than it should have taken. The third major mistake was that Ms. Houston submitted my tax refund using the wrong bank account number. This created additional complications and unnecessary stress regarding my refund. The fourth issue is that Ms. Houston did not appear to carry the proper insurance coverage that tax preparers are expected to have in situations involving filing errors or professional negligence. In addition to these serious mistakes, Ms. Houston failed to take immediate accountability for her actions. Her communication and overall conduct were unprofessional throughout the process. I believe this situation should be properly documented so that others are aware of these issues and so accountability can be taken for the mistakes that occurred.

    From the owner: At Smart Tax Acct Pro Inc., we don’t just prepare taxes — Bookkeeper for small business starts ups,…read morewe provide expert guidance, maximize your refunds, and give you peace of mind. With over 20 years of experience handling 500+ tax returns, including current and back-year filings, we have the knowledge and expertise to handle any situation. Our founder, Delaina Houston, M.S. in Taxation and Accounting, ensures precision in every return. We maintain a 1% error rate and have successfully navigated IRS audits, so you can trust your taxes are in expert hands. Whether it’s individual, business, or complex multi-year filings, we understand every tax form and scenario. Our mission is to simplify the process, uncover every deduction you’re entitled to, and keep you fully compliant with IRS requirements. At Smart Tax Acct Pro Inc., you’re more than just a client — you’re valued, and we deliver personalized, professional service from start to finish. 20+ years of tax experience Expert in all tax forms Masters in Taxation & Accounting Experienced with audits & back taxes 1% error rate — accuracy you can trust

    Jackson Hewitt Tax Service - taxservices - Updated September 2026

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