Awesome! Love the customer service and the products they have to offer. Deborah is very informative…read moreand accurate.

Company drastically raised rates with no prior notification. Had to scramble to get coverage…read moresomewhere else to be insured.

I called progressive several times to get a homeowners quote for a new home, I have auto with them…read morefor years they talked to me rude mean nasty, loudly I was on hold for 50 minutes three different people. the phone then disconnected no-one every called me back. I called back with a different rep. they were just as nasty and rude to me . they knew that I had called a few days earlier and then proceeded to treat me just as nasty as the days before. I will cancel my long time auto account with them, someone from this company needs to listen to how mean their rep's are on the phone and the information they were asking me for was just nidicolous. about a new home I never lived in before. when they could have went online like State Farm did and Farmers insurance did (calls lasted 10 minutes got quotes in one day) not have to grill me over and over about the new home. please read above and "DO NOT GO WITH PROGRESSIVE Insurance"

I've been coming here since 2018 and Nicole has been my person. And is reliable and well versed…read morewith good rapport with an awkward person like me. I would put 5 star if not for most of the time, the receptionist has no good customer service and could care less, especially on the phone. Yes, we get it. It's the tax season, but you could be a little more patient because it's your usual "busy season". It's not like you don't know were all coming for you.

Tom was knowledgeable and experienced. Easy to work with, easy to talk to and very professional…read more The price was also very reasonable. This is my go to tax place from now on.

Ooof. I was looking for a new tax professional and came to Nester based on the reviews. The office…read morestaff was courteous and helpful both on the phone and in person. I had dropped off my taxes later in the season than I had wanted, so they said they would file an extension. Great! I wasn't in a hurry. I called to ask for an update a few days after tax day. Just an update to make sure things didn't get lost. I wasn't not in a hurry but I do like to make sure I'm still on the books. Office staff again was accommodating and pleasant and said she would talk with Tom and leave him a note. Sounded good to me! I get a call from Tom a few minutes later and he's short with me, asking me questions, cutting me off, and is downright rude. I'm not in the habit of letting anyone talk down to me, especially when I provided all the paperwork necessary, along with an extensive excel sheet with totals clearly labeled. He wanted me to access the same spreadsheet and read him all the same information he was holding in his hands. It seems like his first reaction is to get frustrated and angry, which doesn't make sense to display to a paying customer. Our second phone call resulted in swearing. Look, when you're in a professional setting and you don't know the person on the other end of the phone, professionalism should be the default. Not only this but he called my job a hobby. He can take his opinions and shove them because I will not be returning. He seems to have a patience issue that he needs to work on. Therapy can be very helpful for this.

Mr. Penn was very attentive and professional. He listened to all my concerns and took the time to…read moreanswer all my questions in terms that I could understand.

His office staff, and Mr. Penn are absolutely wonderful people. if I could give him more stars I…read morewould I would totally suggest him for any help you need.

I arrived at my appointment today five minutes early. I had requested Donna because she had done…read moremine last year. She told me to have a seat and the lobby was right in front of her desk and I sat there for 10 minutes and watched her eat a bag of chips why she looked at me while I waited. She was tapping the bottom of the bag up to her mouth to get every last crumb while she seen me sitting there watching her eat her chips waiting to get my taxes done. Then someone came in and had to sign documents and she had her sit right down in front of her and started helping her, when I had the appointment! I walked out! Place was dirty, and VERY unprofessional!!!!