If I could give them a zero star, I would
They are very overpriced to start with and they made a huge mistake on my 2024 tax return and refuse to take accountability even though they guarantee their work I have filed a complaint with the BBB and will pursue all actions necessary for them to uphold their guarantee because the mistake was made on their end. I will never use Jackson Hewitt again. I've been going to them for over 20 years. The owner screamed at me on the phone and called me a liar not only on the phone but also in an email he sent to me. I have never been treated so unprofessionally by a business owner in my entire life. I am an honest person. I am 51 years old and have been a registered nurse for 28 years. Why would I not bring in all the correct documents? That would only hurt me in the long run yet this owner insisted it was my fault and I am a liar and refused to take any accountability even though Jackson Hewitt pride himself on quarantine their work so much so that they guarantee they will pay any taxes owed if they make a mistake.. I am disgusted and appalled. By the way I was treated and will never use them again and I will tell everyone I know and anyone that will listen never to use Jackson Hewitt in Southwest Florida. read more