If prices were more outrageous or service was unreliable (consistently late/cancelled) or if I felt…read moreunsafe here, this rating would be lower. Reviews complaining about cleanliness or out-of-date decor simply make no sense to me; I'm positive that by European standards, this bus station is the stuff of nightmares, but by American standards? The South Station Bus Terminal is somewhere I would feel comfortable being at nearly any time of day as a young woman who often travels alone. The service I've experienced taking the Concord Coach specifically is always professional, timely, and doesn't leave me feeling unsafe, which are my priorities compared to having a beautiful-looking terminal or countless options for food vendors. Although the northeast is typically the exception, finding public transport in the US that has these qualities is rare. South Station is a repeated haunt of mine and has a special place in my heart. If you're looking for a cheap, reliable, and safe way to get out of Boston, this is the way!

Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).

I am s grateful to the security officer who helped me last Sunday…read more(Jan 18), I only regret I did not ask his name. Immediately upon entering the station I tripped and fell flat on my face. He was there immediately, helped me to a bench, offered to get help which I declined Even so an ambulance arrived, checked me and then left, the security officer stayed with me until it was time for my train, then escorted me to the Amrak train. I am so grateful for his kindness

I like South Station - a few shops, open corner and when the Amtrak was there, you entered the open…read moregates (didn't have to scan, they'd handle that on the train itself). A few fast food joints but not nearly enough seating/tables available with some updates given a new Chick-Fil-A was coming. McDonalds, donuts, coffee, a mini bar, alcohol shop, and CVS all inside. Outside taxi and bus stand, though the taxi driver wanted a minimum in charge and would only take cash if it was only $15-20 for the ride to the hotel. Amtrak, buses, subway stop, and regional rail here (MBTA). The building wraps around the corner and doesn't connect to the business tower behind - interesting design, though. They did allow you to board about 10-15 min early.

I'm livid rn so I'll keep it short until I can call but I rec'd email 11:27pm last night that my…read more1:15 direct to NJ was cancelled so I panicked and rearranged my whole itinerary for getting to South Station (incl. skipping breakfast) but just to have opportunity to still get to NJ via an 8:55 (supposedly DIRECT) ride I booked an Uber for $39 ($44 w/tip) and then had to wake up my Son super early (priceless lol) and luckily the 8:55 still had 2 seats available so I booked that. Upon arrival at South Station bus driver informs me that there will be 2 stops so it's NOT DIRECT and so I started researching other options and found out my 1:15 that was cancelled was NOW SHOWING AVAILABLE. WTF!!!! but we're here so we get on the 8:55 only to be told we don't have assigned seats so after 3 attempts of sitting and being moved the driver nicely accommodated us up front because he noticed my frustration. Nevertheless, I hope we make it safely to NY on this run down bus with tattered seats, missing toilet seat and barely working heat. I don't know what I expect from you guys but at the very least a reimbursement for the Uber would be nice and compensation for the loss of sleep if possible. This experience deserves some news air time though because I expected better from you Greyhound. Maybe I'll call my reporter friend at WHDH ‍ but rn I just pray this rattling bus gets us to NJ in one piece. That was only the ride there. Ride coming back made an unexpected stop which made us 30 minutes late which then made us miss our commuter rail.

Wanted to give them a proper try after many years of taking Amtrak instead and I do have regrets…read more Poor communication and the trip left 40 minutes late (at least the bus eventually came)

This is a big T transit hub and there is a garage connected to it I believe. There are multiple…read moreways to enter and exit and so it can be a bit confusing, especially for first timers here like myself.

I mean, it's a decent transit hub. My only complaint is the bathrooms can be pretty gross.read more

I was in Boston, planning to check out of my hotel in the morning, and stressing about a full day…read moreof sight-seeing ahead of me with no place to store my luggage. Keeping it at the hotel would have been majorly inconvenient. The hotel was quite a hike away from the train station I would be departing from. A few google searches revealed that there was a place I could store my luggage just adjacent to the train station -- score! You actually have to go to the bus terminal to find Greyhound Package Express. From the street level, go up to the 2nd or 3rd floor. Walk towards the round atrium and turn left -- an elevator should be on your left that will go up to the 5th floor. Take this elevator (or -- if you want some exercise -- take the stairs just next to the elevator) up to the 5th floor. You'll exit just at Greyhound Package Express. For only $5 a bag, you can stash your luggage here between checking out of your hotel and exploring all that Boston has to offer. My sight-seeing was far from over on my day of departure, so the $5 was chump change in comparison to lugging my suitcase around or figuring out what to do with it at the hotel. Be forewarned that it's a cash-only business, but there is an ATM in the lobby that you can use. It only dispenses $20 bills, so buy yourself a snack in the adjacent convenience mart to break the bill and make your life easier. Pay when you drop your bags off. Just like a coat check, you'll receive a tag, and so will your luggage. Keep your tag safe, as you'll need it to retrieve your luggage at the end of the day. All said and done, this is a handy well-kept secret in Boston, but one that I'm happy to share after the great experience I had!

I had 6 boxes shipped from Boston to Oakland, and had an excellent experience with Greyhound…read morePackage Express service. Per another reviewer, I opted for large plastic totes from target ( about $5 each) instead of cardboard boxes that can be easier to puncture, smashed, or wet and damaged. I did not fill the boxes to more than 30ish pounds and used almost 3 roles of duct tape to secure the totes. I wasnt leaving anything to chance! After I paid for shipping through busfreighter, I attached the gpx labels clearly on the totes and just dropped them off at the greyhound station in Boston. The tracking was available and I checked every few days to see where my totes were, but it really wasn't necessary since after 7 days, I got a call from the Oakland Greyhound Station that my totes had arrived and were ready for pickup. The totes were in good condition with little if any damage. Amazing! This service was cheap, convenient, and friendly! If you are looking to ship things that aren't time sensitive and breakable, Greyhound is the way to go!

Harvard Square MBTA station couldn't be more convenient located! It drops you right in the middle…read moreof Harvard Square! It's clean, has helpful signs, very easy to navigate! You won't get lost, I promise! It is on the red line. Plan accordingly!

Harvard Square MBTA station has two entrances with a bus station as part of it. I don't have to go…read moreoutside to transfer to a bus. I just have to go to the pickup area. The signs specify exactly where to go so it is easy to navigate. The are four machines that dispense tickets so I never have to wait.

Boston's Silver Line (SL4 and SL5) jaunts down Washington Street from downtown and the first stop…read moresouth of I-90 is here at East Berkeley Street. There are stops on both sides of Washington. East Berkeley is better than many of the Silver Line stations with a proper bus stop that has overhead cover from the elements and there is some seating. A visual board will let you know how long to wait until the next bus arrives. Surface level, there is no ticket machine here. You will need to board the bus at the front.

Best way to connect to public transportation to and from Logan Airport. It is free. Sometimes a tad…read moreconfusing with their numbers and directions if it's your first time in town, i had papers with me, but with luggage and all I always ask the driver to make sure I head to the right direction, it's the right bus. We used it to connect to the Blue Line to and from Government center. If you don't have a ton of luggage, this is the best way to get to and from the airport!

We had one free day in Boston before our organized tour of the New England fall foliage tour was to…read morebegin. What did we want to see in the short time. The five of us were all in agreement we wanted lobster rolls for lunch at Seaport. As for sightseeing we decided to head down to Faneuil Hall and walk part of the Freedom Trail. From the Embassy Suites by Hilton at Boston Logan airport it was less than 10 minutes to Airport station. We cut through the park and headed to the station on foot. Standing at the ticket machine we were trying to decide how many rides we wanted to buy. Fortunately there was a MBTA agent on hand. He suggested we buy a one day unlimited Charlie card for $11.00. We each purchased one. Then we took the blue line to get to Faneuil Hall. Later we also took the SL3 to get to Seaport from Airport station. The Charlie Card was perfect. And every driver we encountered was friendly and very helpful.

Took my money with no refund…read more Chinese bus driver who doesn't speak English refused to allow me to board his bus which is the only bus that stops at Cambridge MA Alewife stop at 2:15pm on Friday March 20, 2026. He said my ticket was for the wrong bus. He was wrong. I called customer support and they said I can't get a refund bc other passengers were able to get on the bus! Wtf!

The monitor at the bus station do not show correct gate and don't even bother getting specific…read moreseats. You will end up paying more and still will jot be guaranteed it

I used Coach run to get from NYC to DC. This was my first time so finding the pickup point took a…read morelittle longer than expected but no complaints! Solid ride for the price. They changed the drop point a couple of days before departure but they emailed and called to make sure I got the proper info which I appreciated. The cabin was a bit cold. The driver was safe!

I travelled with my family of 5 from Boston to New York and back again. Driver was speeding up and…read moredown the highway to the point that the bus was jumping up and down and was watching TikTok live as he was speeding. I have never been in a bus flying down the highway so fast. Bus was filthy and looked like it dated back to the 80s. On our way back to Boston the driver suddenly pulled over on the highway and abandoned us while we were all left befuddled Over what was occurring. It turned out that the driver had to top the bus up with coolant but it took 7 blocked off the bus to figure that out as the driver was unable to communicate what the problem was as he spoke no English. I understand this is a budget bus service which is why we chose it because it was affordable but you don't expect this poor of a service even for a budget bus line.