My contact was Jimmy who was knowledgable and professional. Also a nice person. I was very…read moreimpressed with the company and their work. I would definately donate if I can

It gives me comfort knowing that my sweet Ellie will be cremated on-site and not sent to an…read moreoff-location facility where they do mass pet cremations. I used to be in the vet industry and have seen these types of facilities. You'd be lucky to get your pet's cremains back. Jimmy was compassionate over the phone and flexible with scheduling.

It's not as good as it used to be. Container we received our pets remains in recently was clearly…read moreinferior to one we received 4 years ago. The name was not etched into wood but on a piece of metal they did not even bother to put on container . Just thrown in bag.

I had a cat two sheltie's die and we're buried when I got my golden retriever. He was too big to…read morebury so we cremated him now I wish I had my cat and two sheltie's cremated as well because ever since they did a great job on Nettngton that every passing pet since were cared by them

Wow! What an incredible vets office! On Christmas morning around 4am we woke up to our puppy very…read moresick. We were out of town visiting my in laws and she got into some food she shouldn't have while we were out. Being the nervous pet parents we are we rushed to find a vets office close by that was open. I called Vet 1 care and Iris answered. She was very calming while also providing just the right amount of concern. We took Bella in and were immediately taken back into a room. Iris and the vet on call were both very sweet to Bella even though they were both very tired from working all night (on Christmas!) and very patient with all of our questions. They walked us thru every single step and made sure we understood every charge before they did anything to her. They made recommendations based off of what was truly needed and what was nice to have. It was refreshing to have someone be so honest and open instead of just looking to make a quick buck. In the end Bella got some medicine and we were done in about an hour. The next day Iris called me just to check in and make sure Bella felt better. She also remembered we were from TN and asked how our drive back was and how our Christmas was. Great customer service! If you are looking for a vet in Jacksonville i highly recommend this place.

Imagine taking your car to the shop because it had fuel problems but the mechanic decided to change…read morethe transmission without even telling you. This is what Vet I care did to my poor cat. I took her there to see why she's not eating but they decided to milk me as much as possible and keep her overnight. I paid $1500 for that alone. Then the vet assumed that she has an eye problem because she squints her right eye (She's been doing that since she was a kitten when she's nervous and every single time I bring her there they try to mess with it) Anyway, WITHOUT MY CONSENT, he decided that she needs to have an ulcer removed from her eye and messed with it. They called me in the morning and said that they'll keep her for the duration of the afternoon and won't charge me (bs, they charged me another $200) I come back, the vet said to monitor her eating and to let them know how it goes. THEN one of the workers, a rude man with an atttude, brings out my cat in a CONE and tells me I have to use eydrops and an ointment on my cat 3x a day. Something the vet didn't mention AT ALL. So imagine spending $1700 for them not to determine why my cat isn't eating and also maiming her. She still doesn't want to eat and hides from me because of the eydrops. Her eye is slowly going blind. They literally blinded my cat and charged me $1700z Vet is too scared to talk to me and tells his subordinates to answer me. And this is how they treated a customer of 5 years!!! Imagine how they will treat your pet if you're new. Never ever ever go there.

Dr jan and staff are wonderful to work with. We started seeing her summer 2021 when we got Blue our…read morerescue. The location is easy on and off 220 just a few minutes away. They have always accommodated any urgent calls I have and the staff is very kind to Blue. Checkups and visits are reasonable but make sure to compare prices for specialty procedures. Vet clinics do not always have better pricing. I'm very happy with this vet for location, staff and care.

Dr. Evans and staff have always been so caring with the care of our aging cat. They were so…read morecompassionate and patient, giving us time to say goodbye. Dr. Evans sent us a sweet, heartfelt sympathy card for our fury friend along with fur and a paw print. What an incredible touching gesture.

My go to vet! Awesome doctors and crew! Friendly, caring and professional! They always go above and…read morebeyond for my babies!

Dr. Harrington and Dr. Canty are both amazing! They are both kind and compassionate as are the…read morerest of the staff. I have taken all my animals there for 25 years and am extremely happy with the care and service I receive. Their pricing is excellent compared to other vets in the area as well. I wouldn't take my animals any place else!

This has to be the worst correspondence I've ever had with a veterinary office. I call the office…read moreand ask which days they perform surgery. My pup needs a dental cleaning and these are performed on days surgeries are done. The woman on the phone says she isn't sure which days are for surgery. Ok, maybe she's new. She asks for a call back number. 4 hours pass by. I call back. She answers. I identify myself and she says she's alone and doesn't have the information yet but she would call back. This is odd. Is this a new establishment? I don't ask but say ok. Next day I call and a new woman answers. I identify myself and explain everything. She says she sees a note left by the other woman. I ask the woman in the phone if she has the surgery dates and I ask if I can schedule something. She says she isn't able to schedule anything and she doesn't have the pertinent information. I ask if there's anyone else i can speak to and she says no. I'll have to wait until the other woman is back to the office the next day. So, 2 business days in a row and I can't get any information or schedule an appointment with this vet. Next day, I call back and reached the initial woman I spoke to and get a lot of information. GREAT! I get a form sent via email that they need filled and to send it back. Great! No problem. I send the form, my pup's vaccination records, medical history. They then ask for a copy of my driver's license. This is unprecedented. I ask multiple friends and family if they've ever accounted this (as I haven't) and nobody has ever been asked for their driver's license at a vet's office. So, via email (see photo attached), I ask the office why they need my license as this is irregular. They could have responded saying it's just their protocol. They could have responded with a string of bad incidents with clients. Instead, the office seems offended! In 30 years of being in operation no client has ever asked such a thing! So, instead of simply answering the question I get what seems to be a nuclear response. I'm to blame and how dare I question them! Who am I to ask?! What nerve! They informed me that my appointment has been cancelled and my pup's records have been shredded. I've never in my life!!!! Read the office's response in the attached photo. Take your business elsewhere. You deserve better and so does your pet.

My family and I wanted to take a moment to acknowledge Dr. Lawless. You and your Team are just the…read moreright fit for family's who love and care for their animals like we do. Thank you very much for the kind and heartfelt letter that you all sent regarding the loss of our Leonidas. Beach St. John Animal Hospital was a great choice for us and this just reemphasizes our decision was correct in working with you and your Team to provide care and compassion for our loved ones. Thank you Sincerely, Brent and Barb Jakeway family.

Beltway's vets are the absolute best! The family of vets are very knowledgeable and highly…read moreexperienced. They network to provide the best care possible for your pet. I have French bulldogs who are not known to be the healthiest pets in the world, so unfortunately, I spend quite a bit of time at the vet. They have always taken great care of the dog's needs and have never made recommendations that were not in the best interest of the pet in our family. They are thorough yet affordable and will never recommend expensive solutions that are not necessary. The front desk is friendly and welcoming, and the vet techs are top-notch. I cannot recommend Beltway enough.!

They always seem to be in a hurry and are kinda rude. They are close to us but we have taken…read moremultiple cats to this location and at first we were happy but not anymore. The staff can be rude and ignore you. We have taken about 4 of our cat's here including our families cats and we are starting to be very disappointed. We have yet to meet the twins that own the place??????? One time we talked to one of the sisters and they just threw our babies under the bus because we brought them so they said too late to take care of them?????? We thought this place was going to be a save place for our babies but it is turning out to be not,,????????!!!! When we first went there it was supposed to be with sister, very disappointed and felt lied to.

I'm currently fostering a dog from here that my family plans to adopt. Everyone has been great so…read morefar. The pup wasn't feeling well and they got us in same day to see the vet which made us very happy. I definitely recommend ACPS if you're looking for a new furry companion.

Animal Care and Protective Services is a great place to adopt cats and dogs in the 904 as the staff…read moreand volunteers work tirelessly to find our furry friends their forever homes. We adopted our rescue 'Brooks' (Not a fan of the name as you know how this character ended up at the movie Shawshank Redemption him being institutionalized) and renamed him 'Banzai' which literally means "Long life over 10000 years as we do our best to give him the best life he can have. Nobody really knows his birthday but we designated a date for him on January 25th as his 2 brothers were born too in January. Celebration soon-Yay! Thanks again to the awesome staff at ACPS-Marcy Gallo who manages the organization, Banzai's foster Grace who never gave up on our boy and let us adopt him and the rest of the volunteers and workers who make a difference everyday. So come visit ACPS soon y'all and find your furry friend! #neverstrayfromhope