I was given attitude because he was busy ordering at a drive thru. I'm grieving the loss of my pet, and now feeling like I'm inconveniencing someone that promises care during a terrible time. I do not recommend. read more

I met Jimmy at the St. Augustine Beach Police Department K9 Officer Kilo's funeral. I thought it was so beautiful he offered to put that on for the Police Department. Unfortunately, a week later my best friend passed away. Jimmy was the first person I thought of to have my little fur baby cremated. I was only visiting for a short time so he made sure to make it happen before I had to leave. I can't express how grateful I am for Jimmy. Thank you so much and God Bless. read more

This is the most outstanding gentleman. Jimmy does the way beyond to help you through when your beloved pet has gone to the rainbow bridge. The beautiful portfolio is amazing and beautiful.Jimmy has taken care of 2 of my beloved animals.I cannot say any thing bad and God Bless him everyday for an excellent service. CATHY MCCOMBS read more

Jacksonville Pet Crematory - MAGGIE MCCOMB 7-28-20 LOVE YOU MAGGIE - Pet Services Near Me - Jacksonville, Florida

Jimmy is a one of a kind with a heart of solid gold. Six months ago I had gotten told from multiple vets "sorry if cocoa dies during the weekend there is nothing we can do until Monday Morning". My girl luckily gave me another 6 months of life until she unfortunately passed away. Jimmy's name and number was highlighted on my note board to call when the sad day came. I now know that cocoa is in good hands even though my heart will never be fully repaired after losing a pet, it was SO comforting to have Jimmy there to help. If you unfortunately have a pet that is close to passing, this crematory will do everything to comfort you, including calls with every update. Thank you for helping my family and I in one of the, if not hardest transitions of our lives with out our girl cocoa. RIP Cocoa Komarek 8/18/2019 read more

I expected a delay since COVID has affected shipping times and business operations of all sorts. When I hadn't heard back in a few weeks, VCA Briarcliff put me in direct contact with the owner- Jimmy. It was a very polite and pleasing conversation and even though the original urn we requested was on back order from China we were able to select another beautiful urn to memorialize our sweet cat and received her next day. Jimmy clearly takes pride in his customers and made it a very smooth process. This is my second time trusting our pets to Jacksonville Pet Crematory and I'd highly recommend. PS- When we were picking the original memorializations, my husband and I were very upset at our loss and had a hard time choosing the package we felt suited our cat. I didn't even realize till I opened the Paw Print box there would be a beautiful fluff our sweet cats fur packeted safely inside. It brought closure to our hearts in a beautiful way. read more

Experienced and wonderful experience on a bad day. Jacksonville pet funeral home answered our phone call immediately this morning and took care of our precious Lila. We were worried about our pet being cremated with multiple other pets but we now know we will have lila home because we were shown there entire process of how things work. I will never go anywhere else with another pet nor will my family members! These people rock!!! read more

Horrible Company it took over 4 weeks to get my loving dog back WAS NEVER GIVEN A PAW PRINT LOCK OF HAIR that I was told I was going to get for $350.00 ... I had a piece of jewelry I wanted to put some ashes in Jimmy sealed the box and wanted to charge me another $100 to reopen the box to take out the ashes .... at this point I'm filing a small claims case for all the Stress and damages read more

Jacksonville Pet Crematory - This is how my loving Dog was given to me in a cardboard box - Pet Services Near Me - Jacksonville, Florida

We had issues with Jax's pet funeral home and crematory as well because we were not advised properly by the vet(NMHP). When I got in touch with the owner (of JPFH&C) Jimmy( great heart filled guy) I apologized for the negativity as I learned the issues was due to no more homeless pets not JPFH&C. No more homeless pets had our dog for 8 days...Understand the frustration! (mind you sitting on a cold floor and not with her family) how disrespectful! Therefore don't judge buisness till you have all your facts straight! I will tell you right now as I have learned talking to Jimmy this business has been in serivce for 25 years!!! Jacksonville's pet funeral home and crematory is by far dedicate to their word on their web site( http://www.jacksonvillepetcrematory.com)and more!!!! I did not expect the package that I received today (nor would ever want to deter anyone from such an amazing place I've just learned about) after having to go up to no more homeless pets to demand Letty's remains.. I am astonished and a bit teary eyed! Letty was not only my mom's but mine and my 2 girls rescued dog we raised from a year old! I have to say to all of you out there Jacksonville's pet funeral home and crematory is by far amazing on the job they do! Thank you so much on behalf of my mom and our family for this amazing package and Letty's peaceful urn . read more

Jacksonville Pet Crematory - Pet Services Near Me - Jacksonville, Florida

I had 2 of my dogs cremated here and was pleased with the speed of service as well with the memorial service last Christmas. As pleased as I am getting the remains back of Blanche and Vincent I was disappointed in being charged extra because I provided an urn for Blanche's and didn't purchase one from them. Also disappointed in being invited to a very moving memorial service, viewers photos others animals lost, but never asked for a photo of mine. All in all, I thank them the same. I wish I was able to give 5 stars read more

I want to tell everyone about the amazing job that Jacksonville Pet Funeral Home and Pet Crematory did when it came to my beloved Ladybug. My kitty was 25 years old when I had to have her put to sleep and she was my baby. I communicated with the owner Jimmy personally and he assured me that my pet would get the best care. It took about 10-12 business days to get her back which is what my vet told me it would take. Since they cremate each animal individually that is being returned to the owner it does take some time. I feel great knowing that my beloved kitty was taken such great care of. When I picked her ashes back up there was a beautiful folder with her certificate in it. Also a couple of surprises, they sent me a lock of her fur and a pretty little card that had her foot print in it. I didn't know that I was going to be getting those things and It meant so much to me to have those last little pieces of her. The box that her ashes in it is so beautiful. I will absolutely use their services again in the future when it is needed. I also want to add that the owner called me personally tonight and spent an hour on the phone with me making sure that I was happy with the service and wanted me to know that he keeps his word and if he says that he is going to call back he does that. I really appreciate that he took the time to speak to me personally it means a hell of a lot. I will recommend this place to ANYONE that needs their services. read more

If it were possible to give a business ZERO stars it would be them. If the devil had a dog I wouldn't even let them touch it. When I called distraught over the loss of my beloved pet he told me several times to not get so upset and settle down. I wasn't even crying. Because he was unable to get her, being after hours, he kept telling me that it would be perfectly fine to leave "the dog" in the house until the morning. He never even asked her name. But he did ask twice whether or not she was an indoor or outdoor pet. Why that even mattered I have no clue. If I had the conversation recorded you would be appalled to hear the lack of compassion and absolutely no kindness. He kept telling me that he's has been in business for over 25 years and what he was telling me was what he's been telling all of his customers. I'm shocked he has any customers. I called Paw Prints with the recommendations of a hospice vet and as soon as I heard the owner's voice on the phone with a heart of compassion I knew Dot was going to be in the best hands. read more

IF YOU LOVE YOUR PETS, PLEASE DO NOT GO HERE!!!! On the worst possible day I imagine, after my sweet dog died in my lap the night before, I took my sweet, dead dog, to a business with ZERO compassion, ZERO love, ZERO feeling, ZERO emotion. I will spare you the details but I somehow got through the initial intake of my sweet, 11 year old deceased dog. I paid the money and left her there to be cremated. My heart hurt. Something did NOT feel right. After spending a few minutes alone and getting my thoughts together in a parking lot across the street, I went back and asked to have my dog back. "Jimmy" gave her to me. He tried to sell me a casket - I declined. I drove away in tears and knew I did the right thing by getting my sweet baby back. I took her to another wonderful local business (Paw Prints) who took care of me and my deceased dog as I would have expected. BOTTOM LINE: THIS GUY JIMMY COULD CARE LESS ABOUT THE DECEASED PET. He only wants to sell you the service. I cannot speak to his services because I did not use them. However, IF YOU LOVE YOUR PET AND EXPECT COMPASSIONATE, CARING TREATMENT, PLEASE PLEASE DO NOT USE TO THIS BUSINESS! read more