It's not as good as it used to be. Container we received our pets remains in recently was clearly inferior to one we received 4 years ago. The name was not etched into wood but on a piece of metal they did not even bother to put on container . Just thrown in bag. read more

I had a cat two sheltie's die and we're buried when I got my golden retriever. He was too big to bury so we cremated him now I wish I had my cat and two sheltie's cremated as well because ever since they did a great job on Nettngton that every passing pet since were cared by them read more

Pet Angel Memorial Center - I'm getting quite a collection - Pet Cremation Services Near Me - Jacksonville, Florida

Anni of Paw Prints Pet Crematory did an outstanding job on communication before, during, and after the beautifully carved wooden box with cremation remains of our dog Lily was received. The wooden box had an ID plate on the front with Lily engraved on it. The packaging and shipping protection was the best I've ever seen and very grateful for this quality service! A tracking# was provided along with a date and time because someone had to be home to sign the invoice as a signature is required. Thank you and God Bless! read more

Pet Angel Memorial Center - Paw Prints Pet Crematory - Pet Cremation Services Near Me - Jacksonville, Florida

This company handled the cremation and return of my sweet boy. They are very caring if you have to call them for any reason and the little engraved box is beautiful. There is nothing positive about the loss of a pet but compassionate care during and after is a true blessing. read more

The take such good care of your fur baby after passing they have now done 3 of my privet cremations and each time have done an amazing job

I first used Pet Angels (formerly known as Paw Prints) in 2013. Since then, I've unfortunately lost several pets to old age, cancer, and other causes, and each time, I've turned to Pet Angels for their compassionate services. They've consistently shown care and respect towards my pets, ensuring they are treated with dignity. Not only have they always delivered their services as promised, but they've also gone above and beyond. On one occasion, they kindly transferred some of my pet's ashes from the urn into a memorial pendant, even after several days had passed since the initial placement. Throughout my experiences, both my pets and I have been treated with the utmost respect. Pet Angels provides a thoughtful memorial package, which includes a card with comforting words, information on grief support, a certificate of cremation to guarantee the unique ashes of your pet and even a lock of fur. Their attention to detail and compassionate approach have truly made a difference during difficult and emotional times. read more

As someone in the veterinary business, I can honestly say the service and care I received from Pawprints was top notch. Each employee is empathetic, organized and detail oriented and I was at ease during a very difficult time. I had the misfortune of 2 elderly dogs of mine crossing the rainbow bridge within 5 days of each other. Pawprints quickly assisted me, and my individual clay pawprints were promptly returned to me and they are so beautiful. Thank you Pawprints for all help and kindness. read more

Pet Angel Memorial Center - Clay pawprint for my Jenna girl - Pet Cremation Services Near Me - Jacksonville, Florida

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Thank you for the services provided for My Bichon Buster. We had to have him put to sleep on Thursday 6/17/2021. The Hospice Vet , Dr. Katie Stender came to our home and I was able to hold Buster through the entire process. Thank you to the staff of Paw Prints for the care of my sweet boy and getting him home quickly. read more

Last year I knew I was going to have to deal with Lucky's passing, so I did a little research on crematories in the area. I met with Hilary Vessels of Paw Prints Pet Crematory and discussed the basic info regarding the services provided. It was because of Hilary's compassionate discussion I decided to use Paw Prints. Lucky passed on a Friday and Paw Prints arranged for one of their vans to pick her up on Monday. I received a call on Tuesday informing me Lucky was ready to come home. Arriving at Paw Prints, by chance, I was greeted by one of the owners, Nate Ferguson. He was very polite and truly compassionate. When bringing out Lucky I was pleasantly surprised. She was handed to me in a custom made fabric carrying bag. As I informed them I was awaiting delivery of an Urn, they provided a very nice complementary wooden container. Also provided was a clipping of Lucky's hair, A paper heart with wildflower seeds for planting, a prayer, a poem and a sympathy note from Paw Prints. Nate took some extra time to ask me about Lucky. It helped to have someone listen, the owners and the staff do that very well! I am very thankful and comforted to know that Lucky's final journey was provided by the loving family of Paw Prints Pet Crematory. It will be one of the hardest days of your life, but this is the place that will provide your pets with the respect and compassion that they deserve. read more

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I had 2 of my fur babies cremated here. The staff was very welcoming and and comforting in this sad time. They are very fair on pricing and with everything that I got (paw print of each baby and locks of each babies fur along with a card, a beautiful solid wood box and seeds to plant to watch them regrow and some very nice words and poems) well worth the price for my kiddos... I will continue to use them and would highly recommend them to anyone. L read more

First: This company was given our beloved pet on June 25th; our dog was suppose to be cremated individually with his paw print, a lock of his hair and ashes returned to us. After 30 days we got a call which basically said "oops, we cremated your dog with a bunch of others and disposed of the ashes." I would not trust this company!!!! Second: It is not locally owned! It is owned by an international conglomerate out of Canada: 109 - 230 Hanlon Creek Boulevard Guelph, Ontario N1C 0A1 Canada It operates in the United States as Gateway Services LLC. I believe Nate F. is Nate Ferguson and I don't think he has managed the business for several years. read more

Pet Angel Memorial Center - Original order for individual cremation - Pet Cremation Services Near Me - Jacksonville, Florida

We paid these folks for a solo cremation of our beloved pet after taking a paw print and then returning the paw print and the ashes in an urn. Our dog was delivered to them on June 25th today and today, July 24th they called and basically said "oops." We accidentally cremated your dog with a bunch of others and discarded the ashes and we never took a paw print. IF YOU WANT TO THROW YOUR MONEY AWAY AND EXPERIENCE A LOT HEARTACHE, THEN I WOULD USE THESE FOLKS - THEY HAVE A DIABOLICAL ABILITY TO DELIVER PAIN!!! July 31st UPDATE: Brian Belisle, East Coast Mgr called and again apologized for their error BUT he said they found the "paw print casting" of our pet and was reversing all the charges. He also stated that they have made a number of changes to their process and are training their staff. I will let the readers of this review determine whether they want to take a chance. read more

Pet Angel Memorial Center - Pet Cremation Services Near Me - Jacksonville, Florida

I could write a book about this place but I'll try to sum it up in a few words: Compassionate, Caring, Professional, Above & Beyond, Amazing, Courteous, Empathetic, etc. I could go on and on. How this company operates and the awesome people that work for them is a true reflection of it's owners. They take great pride in making this a peaceful and meaningful process when you have to say goodbye to a furry loved one. I have worked in the veterinary industry for 16 years and the last time I had to put a pet to sleep it was a completely different experience than this one. The vet coordinated with them to do a home pick up for my mother and we received her ashes back a few days later. The service was impeccable from start to finish. Chris, the driver, took his time and was so considerate asking my mother if she was ready to say goodbye. He was gentle when he placed her on the gurney and assured us he would take great care of her and we believed every ounce of him. The urn was beautiful but the memento and kind words within the card were just icing on the cake. From the bottom of my heart, thank you so much for taking such wonderful care of Dixie and for being so compassionate for all of the pet owners that lose a loved one in Jacksonville. I really don't know what we would do without a place like Paw Prints Pet Crematory and the wonderful people that work there. read more

Pet Angel Memorial Center - Pet Cremation Services Near Me - Jacksonville, Florida

I have used paw prints for all my families pet cremations. I like the fact that they will either pick your pet up at your vets, you can take your pet to a local drop off, or you can drive to them personally to drop your pet. All of the staff not just the front office are caring, compassionate and empathetic. I missed closing by 30 minutes to pick up my moms cat, the gentleman that drives to pick up our loved pets from the vets went inside made sure the it was ok for me to pick him up and brought cinnamon to me. read more

Let's face it, this is not an easy business; however, Paw Prints offers an invaluable service to those of us who have lost our furry family members. Wrigley, my adored cat of 15 years, died just about 4 weeks ago. I was so very devastated by her loss. My heart hurt, and I wasn't ready to let go. A friend called Paw Prints to make arrangements for me, and I knew Wrigs would be well-cared for. All my special requests were fulfilled without question. I had to go out-of-state the day after I lost Wrigs. Without Paw Prints, I would have suffered with angst during that trip. I knew, however, that my dear friend was in good hands. When I returned, I showed up at Paw Prints crying and visibly shaken. Nate and his wife were sweet and respectful. I could not have asked for more. When I opened my Wrigley care package, I was so touched by their thoughtfulness. I still miss Wrigley, but I will always take comfort in how Paw Prints has helped me memorialize her. Thank you, Paw Prints! Nikki Harris read more

Pet Angel Memorial Center - Thank you, Paw Prints! - Pet Cremation Services Near Me - Jacksonville, Florida

After the heart break of losing my 19 year old baby girl Mabel, I called and left a message to get a call back the next morning because I knew they were closed, to my surprise Kelly called me back within 10 minutes! The next morning we went in to set up putting my baby to rest properly and were helped by Kelly again and she was just and nice,warm and helpful in person. She definitely went above and beyond to make me feel comfortable and at ease. It only took about 2 days to get my baby's ashes and beautifully made claw paw print impression, not only that but they went above and beyond by also giving me some of her hair, 2 beautiful poems and a heart seed packet! The urn that comes with it is a beautiful wood carved urn. Hopefully I'll never have to use them again but if needed I sure will. I highly recommend them to help you get through your tough time. read more

Pet Angel Memorial Center - The clay paw print for very little extra charge and the urn that comes with the cremation. - Pet Cremation Services Near Me - Jacksonville, Florida

What an insensitive and dishonest business and owner. Do NOT allow your vet to send your deceased pet to this place, formally known as Paw Prints. (They changed the name to Pet Angels because they had so many problems like mine as Paw Prints, apparently, after a new owner took over.) Here's what happened: When I put my cat to sleep on 7/25, I asked my vet to get a cast of his paw print and a hair sample. When I received it, the hair was from a different cat. I knew this because it was the wrong color. I then looked at the paw print and it was obviously a different cat. The paw was too narrow to be my cat's. I know I can't prove the paw print, but the hair sample is indisputable. When my vet called them about it, they blamed his office. My vet and the people who took care of the cat had known him his whole 15 years, and I am confident they made no mistakes in preparing him and correctly identifying him for Pet Angels (the only pet that was picked up on that day from this private vet clinic). The real issue with this company is the complete denial of responsibility and total lack of empathy. While one might think, "Well, it's just a cat," it was my cat and my grief at his loss was and is real. That they were so cavalier with this, considering the business they are in, is completely unacceptable. While they refunded my money, they did not even try to contact me to apologize or take responsibility for their mistake in any other way (Perhaps they could have tried to find what I paid for! Obviously, I had someone else's paw print and I'm sure they would have appreciated that, as well.) This small token of my pet was supposed to be the last piece of him, my family member of 15 years, and they have taken that away from me. Shame on you, Pet Angels. read more

My service dog passed away. I was sent a brown haired dogs hair clipping. My dog was a fawn blonde haired dog. Can't ger owner to call me back or a simple apology for the error. Very upset and can't get answers. Going to report to the state board as well. Happy with previous owners of this company. Totally discussed with new owners. Shame on you. read more

Pet Angel Memorial Center - Pet Cremation Services Near Me - Jacksonville, Florida

Nate has helped my family through the loss of two dogs. It is clear that he really cares for animals and that he was born to do this job. At one of the toughest times in your life, he is so compassionate, petting your dog and treating them with dignity. The box that he brings back to you is absolutely beautiful and a lovely tribute to your pet. Most recently he included a clay paw print of my brother's dog, Napoleon. I would absolutely recommend him to anyone coping with the loss of a pet. read more

We recently had our chocolate Lab, Melo, euthanized and used Paw Prints Crematory for his private cremation. I was blown away by the empathy and compassion shown by the employees in a very difficult time. My fiance and I took Melo to Paw Prints and were greeted by Kelly. She was kind, caring, compassionate and answered my many questions patiently and soothingly. She talked about Melo as if she knew him, and assured us he would be treated as a family member. We also spoke with the owner, Nate, and he was as wonderful as Kelly was. I left my baby with them, knowing his body would be in good hands. This was on a Friday, and Monday we got the call that his ashes were ready. We picked his ashes up and they were in a beautiful tree of life wooden box; we also got his pawprint in plaster, a little envelope of his fur, the Rainbow Bridge poem, a card of wildflowers to plant in Melo's memory and a beautiful note & poem. This company truly knows how to take care of their customers, and I would highly recommend them to anyone looking for pet cremation services. A heartfelt thank you to Kelly, Nate & all Paw Prints Crematory employees for making a devastating event less upsetting. read more

Our beloved Sam was put to sleep on September 24,2019 and we did not receive him back from here until today the 14th of October. When we asked the vet what was taking so long we were informed that the engraving was the issue the first time we call. How hard is it to engrave the name Sam. Then the second time we called we were told that he was just sitting on a shelf because the engraver was still broken! Really, Sam was not just a dog to us he was part of the family for 14 years and to know he was sitting on a lonely shelf somewhere while waiting for a stupid tag is a bit ridiculous. They could have mailed us the tag once they had the engraver fixed. Poor customer service. No apologies no nothing. Never again! read more

When you have to go through one of the worst experiences, Paw Prints eases every burden. Our two cats passed away in the short time we lived in Jacksonville several years ago. Every loving touch was so appreciated and I never forgot how well we were treated. read more

I was really impressed by their level of caring. They came to my house and picked up my girl and treated her so gently and lovingly. It really means so much to our family during such a sad time. Fantastic staff. read more

This place is amazing and I highly recommend it to those who have lost a pet. I lost my large reptile, an Argentine Tegu named Mojo. He was a huge part of my life and I spent every day with him. Losing him was one of the hardest things I had to deal with and Paw Prints Crematory took care of everything with such care and they treat you like family. When I called, they made accommodations right away and they were so sincere over the phone. When I walked in, they gently took mojo to prepare him and they went over paperwork and details with me. I was a part of the entire process where I was with Mojo the majority of the time. They have great options in all price ranges so they can take care of just about anyone. I was able to get footprints and an urn for my baby, I was able to be a part of the process where he was brought to the machine, and I was able to be there the entire time through every step. The staff here is wonderful and they make going through such a tough time much smoother than you think it could be. read more

I am new to Jacksonville and had no idea I would need the services of a pet crematory. Death doesn't give you notice. Lap of Love, which is a home hospice for animals, highly recommended Paw Prints. I have used Lap of Love several times in South Florida and Central Florida and trust their opinion. Hearing Nate's voice on the other side of the line was so comforting. The compassion he shared was immeasurable. Dot was cared for in a very kind, caring, compassionate and professional manner. Paw Prints helped make a very painful loss easier knowing we were leaving her in the best hands possible. read more

Pet Angel Memorial Center - Beloved Dot - Pet Cremation Services Near Me - Jacksonville, Florida

I cannot tell you how much I appreciated everything this company did on the recent passing of our beloved dog Tobey. They were so compassionate from the very first phone call. When we took the dog in for cremation, they put him in a special room so we could pay our last respects to him. Told us we could take as long as we wanted. They had his remains back to us in two days. They helped us through a very difficult time. He was our family member. Thank you so much. read more

We wanted to say Thank You to Paw Prints Crematory. We never actually met staff as we went through our Vet in St Augustine. Right from the start of picking up our dog they communicated throughout the whole process of our beloved dog's cremation and let us know when his ashes had been brought back to our Vet. We just picked up our dog's ashes & we can see how Paw Prints handled our dog with care, thoughtful concern, compassion and they gave us a really nice package with our dog's ashes, paw print, his hair & lovely poems with words to fit our feelings. I would highly recommend this business to every pet owner as we felt our pet was in good hands and they were a great help to us in a very difficult time. Thanks!!! read more

Let me start at the beginning. I lost my cat Indy in January. Where I currently live we do not have access to a crematory. He sat in a freezer at the vet office for months. I was heart broken. Then came along a friend who was able to transport numerous pets from where we live to Jacksonville. Then to Paw prints where my friend and the staff took care of the pets. She was so pleased with the process that she shared her story to all of us. I was then able to get Indy. I finally had him home where he belongs. He is in a beautiful memory box. I was amazed at the high level of care that was taken. When I opened the bag I could feel the love they had put in there with him. I can not possibly thank them enough for everything they did for us! read more

Kelly was so nice and helpful and understanding throughout the entire process. After hours, the calls go to her personal cell phone. She told me to call her at anytime, because my baby was being put down after 4pm, which is when they close. She made my arrangements for me around 6pm, and never once seems like I was an inconvenience for talking to her after hours. Also, the prices are very reasonable. And she even put in bonus gifts in my package, including poems and wildflower seeds to plant in memory of my baby. Plus she has 2 dogs that greet you when you walk into her shop! Highly recommend! read more

How do you really compare a type of business that hopefully you don't have to visit very often? What I can tell you is the experience my family and I had during an incredibly difficult time and to top it all off, being from out of town. So we lost our 8 year old Yorkie while visiting Jacksonville over the holidays. What timing right? We knew the time was near but it crept on us incredibly fast in just a matter of a couple of days. Unprepared, I called my best friend who had recently gone through the same experience. Two words came out...Paw Prints. Thank God for them. They made a sad moment in our lives, as comfortable as possible. When we arrived, Kelly was there to greet us and already knew who we were based on earlier phone conversations. It was close to closing but they said come on in, we'll wait for you. Kelly walked us through the process and didn't pressure us or steer us into getting anything we didn't want. She said her job was just to accommodate and help us out as best she could. That's exactly what she did. Being out of town and only there for a few days, along with New Years holiday approaching, she said we can prioritize our little one so we could take her home. Luckily, my wife was staying behind for work so there was no rush. When my wife went to pick her up, everything we got was touching. The paw prints were perfect, even had little whips of hairs. The clipping of her fur was perfect. They gave us a patch of all of her different color of fur and to top it off, clipped off her top pony tail which was our dog's signature. They just knew to do it, which says a lot of their experience and attention to detail. If you're reading this review, it's probably an unfortunate situation. Paw Prints will absolutely help you through this process and make it as lightening as possible. They will do the best job into helping you memorialize your furry family member. Thanks to everyone there at Paw Prints for taking wonderful care of Bella. We truly appreciate it! read more

Thank you for your caring service for our dear cat. Your service was very compassionate.

I want to thank the folks at Paw Prints Pet Crematory for the wonderful, compassionate care they show each time I use them. Although it is always a sad event, Nate and Kelly, and the entire staff are always compassionate and sympathetic. I have used other services, and I was always skeptical about whether or not I would receive my own ashes. Let me assure you, I DO NOT have that feeling anymore! I HIGHLY recommend Paw Prints family to take care of your family. Is not hard to see why they are successful, they are truly dedicated to providing the best possible service, even under the worst of circumstances! THANK YOU PAW PRINTS! I give you a 2 "paws" up! God Bless! read more

I have used Paw Prints Pet Crematory for years. I have several rescue and older pets with medical issues who have unfortunately passed away. I have never seen such kindness and respect for my deceased pets and their ashes as with Nate & Paw Prints. I had used another company before and the other company felt sketchy and greedy. Paw Prints and their staff are always kind and gentle and treat my pets with the utmost respect. They were even nice enough to transfer one of my pets into an urn with his brother. I will never use anyone else. read more

This was a very difficult time for me, I lost my little baby Cali. I selected what I wanted to do at the veterinarian clinic and decided on cremation. I received the nicest card, rainbow bridge poems, lock of her hair, and a heart filled wild flower seeds, along with a beautiful canvas bag and Urn. Everyone was so kind and thoughtful, now she is home with me. ( Cali. 2004-2016) read more

If you are reading this review, you are undoubtedly experiencing the same feelings that any devoted and loving pet parent goes through when they lose their baby. If your pet was "just a cat" or "only a dog" you wouldn't be researching afterlife care options at all, and you wouldn't be so emotionally connected to your decision. When my sweet Oliver passed away unexpectedly, I was faced with a difficult and traumatic question from the vet "What would you like to do with his body?" The moments that followed were perhaps the most unsettling and awkward that I could imagine. The last pet I buried was Rex, a German Shepherd...and that was awful. We selected an open field that Rex used to play in close to the house. Not even 6 months later, that open field of grass and memories was a Walgreens. Lesson learned. I've heard horror stories about burying a pet too shallow and the neighborhood animals digging them up -- I'm confident that would haunt me forever. Plus, what happens when we move -- I just leave Oliver behind? I was sickened. We grow so close to our pets in life, they become a part of the family and making that "final choice" just seems so, well...final. I'm a strong believer that the spirit of my Oliver did not "die" with his body in the vet's office that day, but when the words crossed my mind that they could "dispose" of him, it was unsettling. There is nothing dignified about the word "Disposal" - I put my leftover food down the disposal, my companion of 11 years is not disposable. I live in a world where we no longer refer to our trash as "garbage" it's now "waste management" or "recyclables," why would I choose to have greater respect for my empty milk jug and mayonnaise jar than my beloved kitty? While I knew I wanted to do something for Oliver, I still had a hard time accepting cremation. The finality of it scared me, as did the thought of not knowing "are the remains I receive REALLY Oliver?" Couple that with the dozens of other questions I had going through my head and I was pretty much a basket-case. Am I going to look like a crazy cat lady if I have an urn in my house with my cat's remains? How much does pet cremation cost vs. the free burial I could perform? What if I break the urn...will my Dyson that sucked up all of Oliver's fur in life be his final resting place if I accidentally bump the urn off the shelf? I tend to over-analyze most situations, but the decisions I needed to make would greatly affect my healing process and grief. I called a local pet cremation service and it was scary, I'm confident I wouldn't have given that guy my "waste management" much less my kitty. Then the next one on the list...it was worse than a used car salesman on the last day of the month. The "pitch" was scripted, high-pressure and unsettling. Sorry Sir, my baby Oliver is not a number for you to fill your sales quota. Then I spoke with the most compassionate and sympathetic person I've ever met (Nate) and my fears were subsided. He was a breath of fresh air in a very distressing time. Nate thoroughly explained the cremation process, his company and the package I would receive with the remains of Oliver. He answered every question I had and made every effort to console me throughout the process. His demeanor was not a "sales pitch" in any way, he was genuinely concerned for my well-being and grief. For the first time since Oliver's passing, I was able to accept his death and know that I had made a decision for his "final choice" that I could be proud of. Nate even answered my questions about Memory Glass (essentially blown glass with a small amount of ashes "suspended" inside) and offered to divide the ashes into separate bags so I wouldn't have to be stressed with that task later. Paw Prints picked up Oliver the next day, called me when he reached their facility to give me his Disc ID#, and then called again when he was ready to be brought home (the very next day). They offered to take him to my vet's office or provided convenient pick-up hours at their office. I chose to pick him up at their office and was very glad I did. Nate, Kelly & James were there and all three were so genuinely nice and sympathetic. They handed me my bag, explained everything in the package and let me know when I was ready to take a look inside. Even Red (Nate's adorable & spoiled Black Lab) offered his condolences and let me rub his tummy. They took time out of their day to chat with me and I could tell they wholeheartedly cared about their customers. The whole experience was dignifying and purrfect for my Oliver. I do not wish for anyone to experience the loss of a pet family member, but when that horrific time comes you'll be lucky and honored to meet Nate & Paw Prints. read more

WORD OF CAUTION - WHEN THE OWNDER OF A PET CREMATORY IS TELLING YOU HOW SUCCESSFUL BUSINESS IS WHILE YOU ARE GRIEVING AND TRYING TO MAKE ARRANGEMENTS FOR A BELOVED PET.........RUN!!!I I started using Paw Prints 5 years ago on the recommendation of one of my vets and this is the 5th time I have needed their services. I have been satisfied with them up to this point. On the 18th of this month, I lost a 20 year old foster and contacted Nate from Pawprints that same night. Due to medical issues I was not able to bring my little guy to his office as I normally do. He suggested I either get my little boy to the ER on Southside Blvd or he can have someone pick up my pup at home for a charge of $99. The charge for the cremation itself was $119, $20 more than the charge for a local pick-up I found a kind soul to get me and my little guy to the ER. I wasn't sure what my funds were at the time and advised Nate I may need to delay payment for a week. Because I was bringing my pet to the ER rather than to Nate directly, he advised me *ARRANGEMENTS WOULD BE MADE WITH THE VET, NOT HIM*. He would let them know, however that I was a long-time customer and would vouch for me. At the ER, I signed a promissory note with my payment and contact information which the ER agreed to. I also advised the ER I would call prior to the agreed upon date for debit but requested an arrangement allowing me enough time to confirm funds. That was fine she said. On the 24th, Sunday, I got 3 back-to-back calls from Nate and called him back immediately knowing something must be wrong to get so many calls w out any messages. *He advised me he had talked to the ER and was told no arrangements had been made for payment to the ER. I confirmed my arrangements and the fact that I was holding a copy of the promissory note as we were speaking and agreed to contact the ER to inquire. When I called the ER, I was lucky enough to speak with the same rep that handled the payment arrangements with me and she said there were *no problems with my account on their end and that Nate must have confused me with another client they had been discussing. She went on to confirm that my little guy had been picked up and that Nate would be bringing him back early in the week and the *ER WOULD HOLD HIM FOR ME FOR PAYMENT. Whew. I called Nate back to let him know and he thanked me for confirming with the ER. On the 26th, I called the ER and let them know funds were available for debit on the 26th rather than the 29th. I was also told that Nate had indeed picked up my little guy and that I would be able to pick him up that Thursday the 28th. I let them know I would be picking him up on the morning of the 30th as we were having a memorial service for him and that his original owners would be coming into town, one from out of the country, to pay their respects. I went to the ER this morning to get my little guy and the receptionist couldn't find him! She called Nate who advised her *he still had my little guy, holding him to confirm payment and that I could pu on Tuesday after the holidays. I called Nate after returning home and verified everything that transpired during the week with the ER as far as payment and pick-up. I also let him know my little guys original owners had come over for a little celebration of his life. They were his parents for the first 15 years of his life and were devastated to have to let him go. Nate's response, business was closed for the holiday and I could pick up my little guy at the ER on Tuesday. I told Nate the owners would be flying out tomorrow and Tuesday would be too late, expecting that as an owner he would be empowered to open up the business and get my little guy to us. After all, as he said, payment was between me and the ER. Why the long story you ask? As I said in the beginning, Nate was thrilled to tell me his business is growing by leaps and bounds and he had 140+ vets at the opening of his new location. He is, however very sorry for my loss and I can pick up my little guy at the ER on Tuesday. read more

Nate has taken care of 2 of my pets over the last 7 years. I met him through working at a veterinarian office. He cares so much and respects the passing of your pets, plus him and his staff could not be nicer people to work with. I could say nicer things about this company. For all your pets after life needs definitely call them! read more

I hope that I'm not limited on words because when it comes to Nate and Paw Prints, I just cannot say enough heart felt things about him and his business. I found Nate about five years ago when we lost our Australian Shepard Sydney. Our vet at Coral Reef highly recommended him. He came out himself , listened to my stories about Sydney and had so much compassion and love for animals that it made me feel so much at ease letting her go. Same experience when he personally returned her to me. He has so much love for animals, you know he is not in this for the money. I have recommended him to two family members who thanked me and had the same experience Well last week my son called me beyond upset , his 12 year old Napoleon died in his arms after being sick only two days . Dustin never went anywhere without him. He did a road trip to the Grand Canyon , Bryce Canyon & Zion in February with him, them both sleeping in the back of his make shift camper truck. Traveled to away games for the Jaguars, always with him walking around Riverside, camera on his shoulder and napoleon by his side. Everyone knew him! So we left the beach,probably about 6:30 headed to Riverside to be with him. I called Nate on the way, letting him know the situation and that Dustin might not be ready to let go of him for some time. Nate assured me that whatever time it was he would have someone out there to help us. I did not call him till probably 9:45. He answered right away with the most comforting heartfelt words you can imagine. His guys were there within an hour. These guys were just like Nate. He couldn't have found a better representation of his company. As much as we all love Napoleon and it was so hard on everyone, they made us feel comfortable, showed sympathy, and never rushed the situation even though they had to drive all the way back to Orange Park. Nate called me a few days later and said he wanted to personally bring Napoleon home. The kindness and love he has in his heart for animals just made this so much better for all of us. I believe the money spent is much less than what his service is worth. I now consider him a friend and would never use anyone else. If you loved your pet, please use Nate. I wish I could give this business TEN STARS! That being said , I cannot end without addressing the review dated 8/30/14 from Pet O I'm sorry for the loss of their pet but nothing in that review sounds like any of my experience's that myself or family members had. I've used him over four times and never once did he mention how successful his business is. Its just not in his character. Not him at all. If his business is successful its because of the love in his heart that he truly has for animals. read more

I have been using Paw Prints for years. They have the most compassionate staff. I work in Veterinary Medicine and Paw Prints professionalism is 100% above any other pet crematory.He has cremated several of my pets and foster dogs that were in hospice care. God Bless Nate and Kelly and the whole staff.. read more