Made an appointment for 5pm and checked in once I arrived; it took about an hour or so until I was…read moreseen. Breathing treatment, X-ray, medication and plan of action completed within the next 30 minutes. The doctor and staff were caring and accommodating. I would definitely come back again. My only gripe with the establishment is that many of the waiting room chairs have duct taped arm rests and damage.. it may be time to retire some of them.

The staff up front was welcoming, kind, and knowledgeable. The nurses were also kind and listened…read moreto me as I explained my symptoms. They were thorough and asked me multiple times if I had any questions. I walked in as a new patient at 12:20 and left around 1:00.

Care Spot is a good alternative to the ER. The doctor at this facility is very knowledgeable and…read moredoes a thorough job. So why 3 stars? This facility appears to be under staffed, I believe the nurses are doing the best they can with what they have but a single person can only do so much. Coming here does require a level of patience and understanding. I did have a nurse stop and apologize to me which really helped me to realize that when we are sick we tend to be a little more critical of everything. I do hope they do something to increase staffing at this location because it is the only good urgent care facility on this side of town. Having been here in the past I know the treatment I initially received today is not representative of their standard treatment.

Had to come here for a drug test. The female worker up front was not friendly and clearly didn't…read morewant to be there.

Outstanding office experience. The speed and honesty of the front desk was refreshing.read more

The receptionist Monica was friendly but the service i received from the PA was awful She said…read morethere's nothing in my ear canal that it was probably behind my ear canal and that she can call me in a steroid! I waited four days and even called three times asking why i never received it. On my third call they said she said she never prescribed you an meds. Well that's a lie and she said to just follow up with my primary. Another lie Def waster of time and money. I had to wait an hour and half to be seen with only two other people in the waiting room

I caught a virus shortly before my granddaughter was born. In order to be present/meet my…read moregranddaughter soon after she was born and NOT risk giving her what I had (unknown at that time) I decided to visit this location of Carespot as opposed to waiting for my doctor to give me an appointment. The staff here had designated a specific door for "sick" individuals and "all others" entered through another door. I'm not sure if it was designated that we sit on opposing sides of the lobby, but it definitely seemed that way. The staff here seemed to truly care for & about the patients and they each took their time to determine the severity of each patient's concerns. Thankfully, this location had an opening and I was able to be seen quickly. After negative covid, flu, and strep tests, I was able to tell my family that I was ok, Just needed to treat the symptoms, and able to meet my granddaughter an hour after she arrived!

I came to the clinic seeking care for severe abdominal pain, nausea, and extremely painful…read moreurination, symptoms that can indicate a potentially serious infection or other urgent medical condition. After checking in and paying $100 for the visit, I waited to be seen by Dr. Christina. When Dr. Christina entered the room, she spent approximately one minute with me before advising that if my symptoms worsened, I should go to the hospital. Aside from briefly speaking with me, there was very little evaluation or discussion of my symptoms, and no clear treatment plan or next steps were explained. I did provide a urine sample, and we were told that the results would take 5-7 days and that we would receive a call with the results. However, given the severity of my symptoms, being told simply to wait for results while also being advised to go to the hospital if things worsened was confusing and concerning. Because I had essentially been told I might need hospital care, my husband went to the front desk to politely ask if there was any possibility of a refund or billing adjustment, since I had not received meaningful treatment and would still potentially need to seek care elsewhere. At that point, Dr. Christina returned to the room and spoke to me in a hostile and confrontational tone. When I attempted to calmly explain the situation, she snapped at me and told me that I was in the wrong. When my husband returned to the room, he asked Dr. Christina to clarify whether she had advised us to go to the hospital. Dr. Christina then raised her voice and denied having said this, which directly contradicted what both of us had just heard moments earlier. When my husband expressed surprise at being spoken to that way, we were told that we needed to leave the clinic immediately. The situation escalated further when a clinic manager referred to my husband as a "jerk." Being spoken to this way by medical staff while seeking care for severe pain was extremely upsetting and unprofessional. Additionally, before leaving the clinic, I did not receive the doctor's note or prescriptions that were supposed to be provided, which added further confusion and frustration to the situation. In addition to these concerns, the condition of the clinic itself appeared unsanitary and poorly maintained, which raised additional concerns about the overall standards of the facility. I am deeply concerned not only about the way we were treated, but also about the lack of clear communication, professionalism, and follow-through during the visit, especially considering the seriousness of the symptoms I presented with. I am requesting that this incident be reviewed by clinic leadership. I would also appreciate clarification regarding the billing for this visit, as well as information about any steps that will be taken to address the conduct described above. Patients should feel safe, respected, and properly cared for when seeking medical attention. Unfortunately, this experience did not meet those expectations. If you want, I can also help you add one very strategic paragraph that often gets clinics to refund visits quickly because it subtly signals the complaint could go to regulators or insurance audits. It's extremely effective but still professional

Don't waste your time here. Was told by the website my wait time was 40 minutes and to come to the…read moreclinic. Only to be told after sitting there for 30 minutes that I did not have an appointment and not guaranteed to be seen. What is worse is with one patient to go and 35 minutes before her break she couldn't fit me in. Avg patient time was 10 minutes.

Located in the back of CVS, this place is convenient for immunizations for work…read more My first appointment I was given a flu shot that left a golf ball sized hematoma. My problem with this was that the clinician had taken 2 phone calls and was still talking while administration of the medication. Big no no! I had to get a 2-step Tb test for work, which involved 4 visits. They charged for every single one. It seems it would be more cost effective to bundle these. The not personable staff here left a bad taste for me. The kiosk was useless

El Dr Álvarez y su equipo fueron muy amables y atentos. Acudí a la consulta para acompañar a mi…read moresuegra, el doctor se mostró muy atento a todas sus inquietudes.

I went to this doctor when my insurance changed. I needed a check up and blood work for my…read morediabetes. Gave me blood work orders, but when I checked with the lab, the a1c was not ordered. Not only that, the office said there was nothing in my file saying that she ordered blood work, it simply said, have blood work done every six months. I asked them to please send the order for the a1c test to the lab and they said they would. Showed up at six thirty this morning for my blood work, they had no orders. So I left.

Unfortunately, the nurse in this clinic had no idea that I had bronchitis'. She told me my lungs…read morewere clear. However, my blood pressure was elevated. She sent me to urgent care as she doesn't see people with high blood pressure. The urgent care nurse practitioner told me that my lungs weee not clear and took an x-ray of my chest. I have bronchitis. My blood pressure was elevated due to the medication I am taking for the cough. She gave me the necessary antibiotics to treat my condition. The minute clinic nurse told me I was fine and recommended i get some Zyrtec for it.

TLDR - MINUTECLINIC'S BEHIND-THE-SCENES COMPETITIVE INEPTITUDE IS COSTING ME TO GO DAYS WITHOUT MY…read moreMEDICATION UNLESS I PAY $200+ FOR A BRANDED MEDICINE I was prescribed a medicine 9/16/21, the generic one of which I requested at the pharmacy counter (costs 200 so I request the generic version). Neither are available. So I try Walmart who in their own right screw up a delivery order for me to pick up on 9/17/21. Upon reaching Walgreens I am informed there's no generic version of my prescribed medicine. Now I can't reach the same doctor who prescribed me the medicine because she's understandably busy with patients and the CUSTOMER SERVICE LINE KEEPS SCREWING UP MY REQUEST TO DULY FORWARD A SIMPLE MESSAGE TO MY PRESCRIBER. It's been a day and a half since I received the prescription but no medicine. Not to mention having to resort to third party organizations like GoodRx to get a simple medicine defeats the purpose altogether of streamlining your services.

Used the telehealth option. It was great. Quick and easy. Great online experience from registration…read morethrough the entire process. Highly recommend.

So rude! I was injured at work & they sent me to this urgent care. The receptionist speaking to my…read moreHR company was rolling her eyes the entire time and made rude remarks. Like what for? Don't work in the health care field if you have ZERO means of helping a patient. They should not have a receptionist UNFIT to serve in healthcare. Ugly inside and out.

Had to take my mom to the ER at Baptist Medical Center downtown…read more They were able to assist her very quickly and were able to get to a room within 30 minutes. All the nurses and staff were very friendly and helpful! Zero issues or complaints on my end! They decided to admit her after about 5 hours. She was moved to a hospital room around 12am. At her room all the nurses and staff were very friendly and helpful. They helped mom and was very patient with her because mom can have an unpleasant temper at times ( if you know what I mean). They never lost their composure and always stayed professional!!!! The hospital is somewhat difficult to learn how to get around but after a few days it was that bad. Advice: park in P2 garage and go to upper level 3. The covered walkway takes you from garage to second floor of the hospital. I definitely recommend this hospital! I have heart issues myself so if I had to come here for medical needs I would feel very uncomfortable with it!

I wish I could give 0 stars! My mother passed out several times that evening, and I called 911 at…read moreapproximately 8:07 p.m. The ambulance arrived around 8:20 p.m. We were told that we could not ride with her in the ambulance, but that we could follow behind to the hospital. When we arrived, we were instructed to go to the ER waiting room, let staff know who we were with, and that once my mother was placed in a room, we would be able to go to the back. While my sister and I were in the waiting room, a staff member called my mother's last name, told us she could now have two visitors, gave us a pass, and used her key card to let us in the back. Once we walked to the back, a tall man in scrubs immediately stopped us, put his hands up, and questioned why we were there. We explained that we had just been called and shown a visitor pass. He said we should not be there and then brought over another woman, who also spoke to us in an aggressive and dismissive manner. After we explained multiple times that we were following the instructions we had just been given, we were eventually allowed through. As we walked toward my mother's room, one of the EMTs grabbed my arm and said, "You know you're not supposed to follow us here." I told him I did not know anything about that, that I was only worried about my mother, and that we had followed the instructions given to us. He then became more aggressive and got in my face. This was an extremely upsetting experience. My mother was having a medical emergency, and instead of being treated with professionalism and compassion, my sister and I were met with hostility, aggression, and disrespect.