Sat waiting for over an hour and the doctor only spoke to me for probably 45 seconds and barely…read morelistened to my concern and was honestly probably only caring about how fast I could get out of there

I had to go here when I got sick in February after searching for the nearest urgent care / med…read moreexpress through my insurance. I knew this location was close by and I called to verify that I was covered by my insurance. When I got there and was told the co-pay was $180, I almost left. I was so annoyed. The other places I called couldn't tell me what the cost would be until I was there in person and since I was so sick I just took my appointment at Carespot. I was told I had a sinus infection. Three days later I kept getting worse and had to go back. Another $180. What a waste. They tested me positive for the flu. The doctors were nice, but the front desk attendant was not friendly or helpful at all. I would never go back here.

Kristina Agranat, APRN, was kind, attentive, and professional. She listened carefully to my…read moreconcerns, explained everything clearly, and made me feel comfortable throughout my visit. I truly appreciated her compassionate care and highly recommend her. The entire medical staff was professional, efficient, and caring. Thank you for your outstanding care!

don't go this place the woman who attended me named…read moreKristina never prescribed medications for my blood pressure because she said they don't treat it at all and also one guy said being manager of that office NO STAR DESERVED !!!!!!

Don't waste your time here. Was told by the website my wait time was 40 minutes and to come to the…read moreclinic. Only to be told after sitting there for 30 minutes that I did not have an appointment and not guaranteed to be seen. What is worse is with one patient to go and 35 minutes before her break she couldn't fit me in. Avg patient time was 10 minutes.

Located in the back of CVS, this place is convenient for immunizations for work…read more My first appointment I was given a flu shot that left a golf ball sized hematoma. My problem with this was that the clinician had taken 2 phone calls and was still talking while administration of the medication. Big no no! I had to get a 2-step Tb test for work, which involved 4 visits. They charged for every single one. It seems it would be more cost effective to bundle these. The not personable staff here left a bad taste for me. The kiosk was useless

Type of care: puncture wound to the arm. No bleeding but was infected…read more Care quality: they told me to go to the emergency room. I went to the emergency room and they laughed and told me urgent care should have resolved this with a wet dressing and antibiotic care. So, I paid for urgent care and an emergency room visit. My thoughts are that this place does not have the skill level or the knowledge base to care for simple wound care. Office experience: I came first thing in the morning. Fairly easy process to register and about 30 minutes total before seeing someone. Staff was friendly

I visited the Hodges location this morning for care. However, after the greeting and interaction I…read morehad with the front desk employee, I opted to cancel my appointment due to lack of confidence in this facility. Not only did the person at the front desk infer (and directly state) I was fighting with her because I questioned the charge, her lack of knowledge about the insurance process made me feel uncomfortable with the competence of the front office staff -- and potentially the doctors -- at this facility. When I mentioned my concerns, she said she was new and had been trained to say this to patients who questioned the charge. She said she didn't want to fight with me about this, which I found disconcerting as I was not fighting. I just asked why I was being charged when my deductible had been met. She explained that my individual deductible had been met, but not my family one. I questioned this interpretation, as this is not how the deductible is defined, based on my experience and my visits to other health care providers. She repeated that she was not going to fight with me, then in a curt tone, she said I would be getting a bill from my insurance company. The term "fighting" along with her attitude toward me -- and what this said about the quality of care I might receive at this location -- made the decision to find care elsewhere an easy one. And I left.

It's not fun to get vaxxed but this minute clinic at CVS made it about as good as it possibly could…read morebe. We scheduled on-line, arrived a bit early checked in, we were called back right on time, given our shots, asked to wait for 15 minutes to see if there were any side effects, and given a great coupon. Great experience here at CVS Minute Clinic. A great place to get vaccinations. The nurse administered Ming our shots was polite and did a great job as well.

Horrible! Told me to check in on screen and then had message in standby queue Waited for 50…read moreminutes only to be told rudely told she wasn't taking walk ins. There was another woman sitting there for over an hour that was also a walking! No apologies, no I'll try to get to you just no! This system stinks would never try it again!

I had a great experience recently at Care Spot, the check in was quick and the lady at the front…read moredesk accommodated to my questions concerning my insurance with no issues. The young woman who took my vitals was kind and helpful as well. Lastly, the provider I saw Alex Roberts was great in providing care. He was informative on the medicine he prescribed me and was very genuine! Despite having the flu it was a 10/10 experience!

It's not about me I was here for a simple drug test for employment. the lady came to the counter…read more complaining someone went in front of her. she did t want to wait any longer and wanted a refund. I was thinking she was just being difficult. Selina Fabianova called the manager stated she could not give a refund for wait time even though the lady had not had the X-ray she paid for nor could she get an X-ray as there was no order from a provider to get said X-ray. make that make sense. You took her money for a service you can not provide and refused to refund her money. Meanwhile Selina said under her breath I hate these people. Please keep her from this position. She is clearly here for the check not to help people. Her higher order thinking is amiss and she's abundantly rude. I never met anyone that has reached their peak so early in life.

I scheduled an appointment for 11:00 a.m. and was told at check-in that the care team was running…read moreabout an hour behind. I returned at 12:00 p.m., only to wait an additional hour and fifteen minutes. Once I was finally brought back to a room, I was told the wait would be even longer, with no estimated timeframe provided. The lack of communication from the front desk was extremely frustrating and made the entire experience feel disorganized and disrespectful of patients' time. I understand delays can happen--especially around the holidays--but clearer updates and transparency would have gone a long way. I would not recommend booking an appointment here during busy periods and will not be returning.

Loyal Patient Publicly Humiliated and Denied Care Due to Their Billing Error!…read more I've been coming to CareSpot for over 3 years.The Fleming Island locationfor nearly 1 and a half years;averaging about six visits a year, and up until now, all of my bills have been paid without issue,i go in for the same exact issue every time. A visit in 2022 and 2023 was not billed correctly and it was submitted with insufficient information to my insurance company, bear in mind I go in for almost the same issue most times,so I know my insurance definitely covers these treatments.My insurance company has reached out numerous times to get the records, but carespot has ignored the requests,so it shows as unpaid, unpaid due to their negligence.I even called this year asking them to please send the insurance The requested documentation, but nothing. My most recent experience was nothing short of humiliating and unprofessional. I was denied medical treatment due to a billing issue caused entirely by CareSpot's failure to send requested documentation to my insurance company. The insurance clearly stated in writing that they were waiting for medical records from CareSpot that were never provided--yet instead of resolving the issue, the staff insulted me in the lobby and refused to treat me. Despite my long history as a loyal and responsible patient with no unpaid balances, they treated me like I was trying to dodge a bill. This was not just poor customer service--it was a complete disregard for human decency and basic medical ethics. If you care about respectful treatment and responsible billing practices, I highly recommend going elsewhere. No patient should ever be denied care due to a provider's own administrative negligence.

So glad I decided to go to CVS minute clinic. I was feeling terribly. East ache and sore throat. I…read morehad been self medicating for a few days. I want feeling better. I made the reservation and I checked in online. When I arrived, Lea saw me. She was quick, and caring. Lea saw that I wasn't feeling well. She went straight into action. After giving me a full look over, she saw that I had an ear infection and Streptococcus. I was given a prescription for antibiotics and sent on my way. It's been a few days. I am feeling a little better. I'm glad that I chose to seek medical attention at this location.

From the owner: MinuteClinic® in ORANGE PARK is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

The wait was 2 1/2 hours. Patients are inside a small crowded room waiting to be tested for COVID,…read moreamong other things. To my understanding, this has been going on for a few days now. So, irresponsibly, they're keeping a small waiting room full of potentially COVID positive people for much more than 15 minutes together. If you didn't have it before you walked in, you could catch it there for sure. The only precaution is that everyone must wear a mask. In the hours I was there I didn't see any staff disinfect the place. Oh and the doctor is walking around with the same set of gloves on as she sees patients. No, she did not change her gloves upon coming into the examination room to see me. Normally I have no issues with this clinic, but today the whole thing was wrong. Irresponsible and unsanitary. Edited to add: management contacted me immediately after I gave company my feedback. They've changed the procedure for COVID testing back to appointments to minimize exposure. They also acknowledged doctor not changing gloves is not okay and will address accordingly. I am changing my review from 1 star to 4 stars after this new development.

This place is horrible. Came in very sick, without doing any test they said I had allergies and…read moresent me away with Zirtec and Flonaise. Two weeks later I don't feel better and now I am having trouble hearing. Probably going to be an ear infection.