Shannon is very kind and helps me with everything I ask her for. I highly recommend Shannon for…read moreyour insurance needs!

My wife and I have coverage on 3 auto mobiles, a fifth wheel and a trailer going back several…read moreyears. Several months ago my wife contacted the office to reduce the coverage on our broken down truck to liability. However, what occurred was that the coverage was reduced to liability on my daily vehicle. I was not aware of this until after I was side swiped by a kid who provided me insurance info that had been terminated 2 days prior. In my opinion it was unprofessional or incompetent not to confirm or verify the coverage change. I will be moving my coverage to another entity.

Ochsner insurance takes outstanding care of my insurance needs. I would highly recommend this…read morebusiness to anyone who needs business or personal insurance!

Jeremy was incredible to work with regarding our insurance needs. He sat down with us and explained…read moreeverything perfectly so we could understand all of our options. He made excellent recommendations for our various insurance as well as budget needs and we were extremely comfortable in our selections. Highly recommend reaching out to Jeremy for your insurance needs!

If I could give Liberty Mutual zero stars I would. Refer to my letter. You would think they would…read moremake things better on Maui with what has happend. They made it worse. Aloha Erik Thank you for your response. I wanted to let you know I have five policies with Liberty Mutual. I was in the customer service industry for 20 years. I would consider myself a good customer. I pay $4,553 in premiums to you each year. The storm on Maui that put the hole in my roof was looked at by a roofer contractor he estimated the damage at 6k so your estimate of $900 is a joke. No one here would even look at it for $900. I looked at your Yelp reviews and saw a lot of complaints that you do not pay out on claims thus your 1 star rating. Do your superiors know you do this??. I am moving all five policies over to GEICO. I hope you can explain this when they read this. Mahalo Mike

These guys don't even deserve one star. I had a bank error in my part and tried on several…read moreoccasions to make it right they could not get it fixed. I finally said forget it and called progressive and switched. Now I got a letter from dmv saying there was a laps and Liberty Mutual will not do anything to fix it. Maybe because my fiancé got into an accident that was not her fault and her lawyer is going after the under insured motorist policy. They are terrible and not even a little helpful or caring.

Ryan and his family are amazing at what they do. Wouldn't go to any other State Farm Office or…read morecarrier.

So glad to be back with this State Farm office. I had been with them for many years when it was…read moreNancy Jones - State Farm Insurance. When Nancy retired and Ryan (Nancy's Grandson) took over the business, State Farm sent me to a different agent in South Reno. Not sure why that happened, but it was not a good match both for convenience and for quality of service. I called Ryan's office and as always they were fantastically helpful in guiding me through the process to switch back to them. Being back with this office felt like coming home. This is a very small, family owned office. They are accessible, friendly, helpful, professional, and just all around great at what they do. They have many clients from my building so Ryan is very knowledgeable about our HOA and the building in general. This office is walking distance from my home and while convenience is one positive factor, I would be willing to drive to continue to have my insurance managed by Ryan. I would give Ryan 10 Stars if I could. Naturally - HIGHLY RECOMMENDED! ORIGINAL REVIEW FROM 2017: I love my new State Farm Agent! I had been with my local office in Yerington for almost 20 years and since they were literally my neighbors, I felt very comfortable with them. When we moved full time to Reno, my Yerington agent recommended Nancy Jones and said he thought her office would be a good match for me. He was spot on! Their office is in a sweet little brick bungalow with a lawn and lush trees and plants all around. This is a very small, family run business. When you enter, you are treated very warmly by one of the team or even Nancy herself and made to feel that you have been invited into their home. Within fifteen minutes, I felt like we were friends. Every other time I have been in the office I am welcomed warmly and always feel that they have the time to answer any questions and help with any insurance need I may have. Carri, Ryan, and Megan are knowledgable and professional and no matter who you deal with, they are there to help you, not to try to sell you something you may not want. I am looking forward to many many years of getting my insurance needs met by this very fine business.

Natalie is AMAZING!! She was helpful in the whole process and it didn't feel stressful at any time…read more She was patient with me and always checked up as well. Unlike other agents, Natalie makes me feel like I can go to her for anything and not like I'm talking to a complete stranger. She'll give you the best option in pricing and if there is a better price option out there she'll let you know but luckily American National was the one that worked out best for me!! HIGHLY RECOMMEND!!!

Family oriented business and Natalie is very attentive. She got me a quick quote and even though I…read moredidn't sign with her due to other reasons I would recommend her services to anyone!

I came to ask if Northtowne Insurance would print out a DMV application for me. Thank you Beatrix…read morefor helping me. Then I found out all the insurance services these 2 locations handle: Home, Auto, Pet, Notary, DMV and Birth Certificate Translations. Thank you again to Branch Manager Lily and Beatrix for your outstanding Five Star Customer Service. I will be back and I will tell my friends. Julie A

I provided all of my information, including drivers license numbers, address, VIN, etc. and never…read moreheard from them again. I was looking to change my longtime insurance company of over 30 years for all of our vehicles, homeowners, personal article, umbrella and possibly even medical. I called 3 times to follow up and they completely ignored me. Don't waste your time contacting them. I spent over an hour gathering all data and talking to them over the phone with zero follow up on their side. Totally let down.

I contacted GEICO to pay my insurance and was told I can't pay because I need proof of…read moreregistration. I explained I'm waiting for my DMV appointment. Was told again they couldn't accept my payment. I contacted AAA found out they were connected with DMV and changed insurance companies. Now I'm getting constant calls about payment. Listen to the agent stating my payment couldn't be processed/accepted and leave me alone.

I spent over 9 hours on hold between Wednesday and Saturday trying to get a homeowners insurance…read morequote. There were several phone calls made, and I was on hold anywhere from 20 minutes up to 3 hours. I thought maybe I was calling after hours, but after talking with an agent on the last call, I discovered their hours are 8:00 am until 11:00 pm seven days a week. Even though they offered the cheapest policy, I decided to pay more to avoid any future issues with trying to get in touch with them. After all, if you have an emergency, you don't want to get stuck on hold for hours on end.

Shoutout to Cheryl and Wes. These two have been incredible to work with during my insurance search,…read moreand I'm super appreciative of all the time and attention they've been able to provide to help ensure I'm insured properly, and that I understand how I'm insured as well. What I have appreciated most about the experience is the expediency of their communication and the thoroughness of their response, and their incredible patience in helping us understand exactly what we're getting. They've reworked quotes several times, found ways to lower premiums without reducing protections, and just been a pleasure. Highly recommend them to anyone looking for insurance. The rates were competitive too!

Never had so many bad experiences. I cancelled my son off our insurance and was told months later…read morewe needed to fill out some form. When I asked how I get the form I never received an answer, three times. Our insurance almost doubled and we were given a bogus reason. We were due a refund when we cancelled and were given nothing but excuses. Each person I talked to said the other person was responsible. I will never recommend or use this insurance company ever.

Right away, I was hit with some great manners and some good delicious water. Tyler was awesome and…read moremade things feel really comfortable as he saved us tons of money on our insurance, auto and home. I look forward on my relationship with this headquarters and left feeling very happy and taken care of. Thanks Tyler!

Can't thank Jordan and Robin enough for their help. What a great experience, they made everything…read moreso easy and they even lowered my rates. Thanks guys!!